Bienville House

This hotel is in a great location, is historic, and has a great bar/restaurant, but has many downfalls. The hotel is situated directly across the street from the fire station. I mean like 30 feet away. We didn’t sleep at all our first night as the fire trucks kept going out on emergencies. It was very, very loud all night long. Even with ear plugs and a noise machine we could not sleep. Also, the bed was so squeaky everytime I moved I woke my husband up. There was a large portion of the floor in our guest room that had water damage, and would move up and down multiple inches when we would walk over it. Because if all of this we asked to move to a different room the second night and this room was much quieter but the cleanliness leaves a bit to be desired. The hotel staff left bags of dirty laundry in the hallways for 2 days and when we checked into our second room there was throw up still in the shower from the previous occupant. I didn’t want to complain as it was obvious the front desk did not want to move us from one room to another. The only real positive about this hotel is the bar/restaurant in the back. I would not stay at this hotel again.

This historic hotel is a good deal in the heart of fine dining area, friendly staff, but avoid street-facing rooms if possible. The nearest pub gets loud in the wee hours.

Lovely classic New Orleans hotel. Rom was very clean and comfortable. We really enjoyed the balcony. The valet parking was a little expensive but worth it. Everything is within walking distance.

Great experience. We are local and stayed in the superior king suite. It was perfect and easy for the price. It definitely is an older hotel and the street is loud, but we were expecting that so it was not an issue for us. It was charming and we would stay again.

This hotel is located in a perfect spot in the French Quarter, we were able to stop by to drop off souvenirs, pick up/drop off umbrellas, etc. However, the room we we given faced Decatur Street, and while the first night we were there it was fine, the second night the noise from the club (which lasted until 3:30am) was too overwhelming to sleep. Would be willing to try again if we had gotten a courtyard room instead.

The location is perfect if you want to walk to the French courter/Bourbon Street, Jackson square. All local bars/restaurants are within walking distance, the history of the hotel is amazing, the pool is relaxing and very nice. The rooms are spacious and Nice. The staff are pleasant, helpful.

Check in was a mess. They sent me into room of some one else showering. All staff was great but one was so rude and not helpful. Small elevator but room was great.

This hotel is in a great location in the French Quarter, but away from the noise and hustle bustle of Bourbon Street. Comfortable room, comfortable bed, and a 12:00 check out time!

The description of the hotel on Tripadvisor states "newly renovated Bienville House Hotel. Someone needs to update that description. Trust me, it's not newly renovated.
Some things about the hotel are wonderful. The staff is great. The location is excellent. The wifi works. It's an historic hotel which always makes me happy that these historic buildings are being saved and used. Despite not be newly renovated several of the not renovated things can be called shabby chic. I can deal with creaky floors and furniture with scratches and dings.
I was told that the reason they didn't have daily housecleaning was because ICE had arrived in town, which was true, but when reading reviews from November they apparently started this practice before ICE hit town.
But there are a lot of things that need attention NOW. The bathroom tiles are cracked and the grout is moldy. The vent fan in the bathroom looks like it hasn't been cleaned since it was installed.

Home away from home. Peaceful in the most of the busy NOLA life. You won't regret staying here! I've stayed here multiple times.

Pretty hard to beat the location, especially at this price point. If youre a light sleeper the street noise may wake you, but a white noise machine was enough to balance that out for us. Some may consider the rooms a bit small, but if you're spending a ton of time in your room in New Orleans youre doing it wrong. They were plenty big to use as a space to rest. Friendly staff, great location, clean rooms. Everything you could want.

It is with a heavy heart that I leave this review. My husband and I have stayed here many times and it’s always been a wonderful experience. This last trip was just sad. There’s no more love given to this beautiful historic hotel and it’s evident in everything from no more daily housekeeping to toilet paper holders falling off the wall to no more continental breakfast to the surly early morning staff. The spark in the eyes and the bounce in the lovely hotel manger’s step is gone. This hotel is associated with The Monteleone, so there is just no excuse for letting this lovely place become tired and aged.

The hotel looks much better in the pictures than reality. It shows wear and tear. Our bed frame broke and the bed collapsed when my husband sat on it. Also, the train passes the hotel every day and night multiple times and is very loud.

I have been looking forward to staying here for several years since my brother stayed here and suggested it strongly. Unfortunately many things have changed since his stay - gone is their cookie hour and their breakfast. Gone is housekeeping on some days. Despite asking for housekeeping on Saturday, I was informed they didn't do that on weekends. So why is the price more expensive on weekends?

Anyway, as a titanium member of iPrefer hotels, this hotel did not hit the mark. They didn't honor an early check-in, no upgrades, and no food or beverage offering. They might as well not be a part of the program.

The hotel has good bones and their bathrooms are modern and lovely. The rooms are kept nice but care-worn. The location is unbeatable. Only one front desk agent was professional and the one at night with earbuds in was so put out to grab water and coffee pods for guests. The man checking bags was so disagreeable. Forget southern hospitality.

The courtyard is beautiful and the lobby is nice but small. The breakfast area needs repurposed.

Would I stay here again? If management changed, certainly.

This was a nice hotel but not as good as we expected. Location was perfect, staff were friendly however… the first two days we stayed there was no morning coffee available, we asked for a room clean that never happened. It seemed this may be more of staff being short staffed than laziness as the reception staff were on the phone fielding complaints from other guests when we complained) Some areas of the hotel needed updating (eg an area on the 4th floor was blocked off by tape and a sheet of wood blocking the emergency exit) and some areas needed painting. We never went to the bar / restaurant on site but it seemed popular.

Loved the hotel perfect location, clean and friendly staff and very comfortable bed great bathroom and shower. Could walk to many attractions from this hotel. Also a block from trolley and riverwalk.

2-stars is me being generous, one star for the GREAT location & a second star for the friendly staff and *EXCELLENT valet*!
NOTHING else went right though.😮‍💨😓
The attached restaurant won't allow anyone under 21 to enter, even if it's just to sit on the dining side for a meal. So, our 19 year old *legal-adult* daughter couldn't have dinner with us, so we cancelled our reservation. A hotel as nice as Bienville House should have an attached establishment that allows ALL guests to dine at, or at the very least it should be 18+. If a person is old enough to enlist in the military, they should be old enough to eat a meal at a hotel restaurant.🙄 I was very disappointed!
The hallway of our standard room was not as quiet as we'd hoped, but that was just due to our neighbors at the end of the hall in the Iberville Suite being too loud and slamming doors closed. As others have said, yes, walls are very thin. And believe me, I slammed our door back at them early the next morning!
I docked two more stars for the broken rain-fall showerhead in room 418 (shower wand was the only way to get any water pressure at all) and the fact that I couldn't enjoy the pool on my one full day here, because it was closed for a "private event" all day, even though every time I looked in the courtyard there was no one out there using it. I was looking forward to that rain-fall shower all day on our first night of arrival... and we booked this hotel *because of the pool*. When I was finally able to get to the pool after 8pm, the water was way too cold, even though it's advertised as heated. I don't believe their pool heater was functioning.
In my opinion, my overall experience was not worth the $314 per night (thank goodness we didn't book one of the more expensive rooms). This 2-night-stay was supposed to be a relaxing gift to myself, because I'm in breast cancer treatment & recently finished chemo, so I'm super sad that I didn't get to enjoy the very things I was most looking forward to (restaurant, rain shower, and heated saltwater pool). I will not stay here again... unless management is willing to do literally ANYTHING to compensate us in some way for the disappointing experience this time around... But recent reviews from guests having items stolen is disheartening, so I don't expect anything to come of my review either.
Oh, our room safe was also inoperable.
AND... I just discovered the bathroom outlet was also malfunctioning! If you hold the hairdryer plug partially in, it works, but if you push it all the way in, it doesnt work. (I didnd need a hairdryer, because of chemo hair, but my daughter did) Anywa, all of this was beyond ridiculous... I've had better functioning rooms at budget motels! Good grief... $314 per night for this. :(

We chose the Bienville House because it was in the French Quarter but not a long the strip. This was the perfect place to stay that gave us the accessibility of being in the FQ and close to the trolly without all the noise of Bourbon Street. We would absolutely stay here again.

Excited to be staying in the French Quarter at this establishment. Hotel itself is beautiful
Arrived at midnight after a very long day. Reception was perfunctory at best.
Positives - beautiful room and comfy bed
Could be better- poor wi fi connection, you need to tell receptionist if you want housekeeping done(we did not know.
this), some doors slam shut and doors are thin so loud guests in the hall can be disturbing.
Fantastic location to eateries and sights.
Sister hotel well worth a visit as quite different with larger pool area.

Excellent location and the staff was very friendly and accommodating.

However, the room felt outdated and worn. There was also a very strong odor of either a cleaner or a deodorant that we were faced every time we entered the room. We became used to it after a half hour or so, but I questioned what that was and why it needed to be so strong. We also experienced a lot of noise from the icemaker across the hall as it dropped ice throughout the night.

It's unfortunate because the location is wonderful and in close proximity to everything we wanted to experience.