Bienville House

Basically, just keep looking for another hotel.
Among other things, the service was very inconsistent. When we checked in the person at the front desk sent us to a room that was occupied and then sent us to a second room with the wrong keys. We eventually got into our 'upgraded' room with a balcony, but the small, cramped room had several maintenance issues (part of the bed was broken, the light in the bathroom didn't work, etc.). It should be noted that most of the balcony rooms face the interior courtyard and are too small to be of much use.
There was a different person at the front desk the next day, and she went out of her way to be helpful and offered to move us to a different upgraded room, which we took advantage of. The room was much nicer and more spacious but not very well stocked for a 4-night stay (2 towels, coffee and tea for 1 night and not much else). We called the front desk at 12:45 pm on the day before our departure to ask for additional supplies but the front desk person (same person that assigned us to an occupied room) told us that we missed the 12:00 pm deadline for housekeeping. I tried to explain to her that we just needed supplies and weren't requesting that the room be cleaned. She reluctantly said that she would see what she could do but, of course, did nothing.
It is also not accurate to say that this hotel was recently renovated. It seems like a hotel that was once nice but has since been forgotten and neglected. My guess is that the hotel was last updated at least 10 years ago. Overall, the common areas of the hotel didn't seem very clean, and I was nervous about getting on the old elevator that serviced the entire hotel. Needless to say, I took the stairs a lot.
The second upgraded room (without a balcony) was spacious, and we didn't have any issues with noise other than the usual sounds of being in a city. The location was very convenient to get most places on foot, and the neighborhood was decent with good dining options, shopping, and local entertainment.
I had high expectations for staying at a 'luxury, boutique style hotel', but was very underwhelmed by my overall experience at the Bienville House. You can tell that the hotel was a true gem at one time, but it has lost its shine, and the owners don't seem to care.

Very friendly staff, great location, valet available on premises. Rooms were spacious. A little dark, but glad we got a room with a window. Elevator is older, but everything else was well maintained.

Friendly staff. Great location. They should serve breakfast which they do not. Very serviceble staff.
WOULD COME AGAIN FOR THE RIGHT PRICE

The location is perfect for accessing the French Quarter, and the accommodations are beautiful. Just be aware, if you are a light sleeper, that there are trains that run along the river.

Everything was excellent the only thing was the smell of the rooms, they smelled like mold/mildue and the water pressure in the shower.

We thoroughly enjoyed our stay. The staff is friendly and the accommodations are great. This is a nice quiet place to stay

The hotel’s location was perfect for exploring the French Quarter and beyond. We were comfortable in the smallish rooms and even though there was a little street noise, it wasn’t nearly what you’d find closer to Bourbon Street. Morning coffee in the courtyard was delightful.

This hotel is in a great location, is historic, and has a great bar/restaurant, but has many downfalls. The hotel is situated directly across the street from the fire station. I mean like 30 feet away. We didn’t sleep at all our first night as the fire trucks kept going out on emergencies. It was very, very loud all night long. Even with ear plugs and a noise machine we could not sleep. Also, the bed was so squeaky everytime I moved I woke my husband up. There was a large portion of the floor in our guest room that had water damage, and would move up and down multiple inches when we would walk over it. Because if all of this we asked to move to a different room the second night and this room was much quieter but the cleanliness leaves a bit to be desired. The hotel staff left bags of dirty laundry in the hallways for 2 days and when we checked into our second room there was throw up still in the shower from the previous occupant. I didn’t want to complain as it was obvious the front desk did not want to move us from one room to another. The only real positive about this hotel is the bar/restaurant in the back. I would not stay at this hotel again.

This historic hotel is a good deal in the heart of fine dining area, friendly staff, but avoid street-facing rooms if possible. The nearest pub gets loud in the wee hours.

Lovely classic New Orleans hotel. Rom was very clean and comfortable. We really enjoyed the balcony. The valet parking was a little expensive but worth it. Everything is within walking distance.

Great experience. We are local and stayed in the superior king suite. It was perfect and easy for the price. It definitely is an older hotel and the street is loud, but we were expecting that so it was not an issue for us. It was charming and we would stay again.

This hotel is located in a perfect spot in the French Quarter, we were able to stop by to drop off souvenirs, pick up/drop off umbrellas, etc. However, the room we we given faced Decatur Street, and while the first night we were there it was fine, the second night the noise from the club (which lasted until 3:30am) was too overwhelming to sleep. Would be willing to try again if we had gotten a courtyard room instead.

The location is perfect if you want to walk to the French courter/Bourbon Street, Jackson square. All local bars/restaurants are within walking distance, the history of the hotel is amazing, the pool is relaxing and very nice. The rooms are spacious and Nice. The staff are pleasant, helpful.

Check in was a mess. They sent me into room of some one else showering. All staff was great but one was so rude and not helpful. Small elevator but room was great.

This hotel is in a great location in the French Quarter, but away from the noise and hustle bustle of Bourbon Street. Comfortable room, comfortable bed, and a 12:00 check out time!

The description of the hotel on Tripadvisor states "newly renovated Bienville House Hotel. Someone needs to update that description. Trust me, it's not newly renovated.
Some things about the hotel are wonderful. The staff is great. The location is excellent. The wifi works. It's an historic hotel which always makes me happy that these historic buildings are being saved and used. Despite not be newly renovated several of the not renovated things can be called shabby chic. I can deal with creaky floors and furniture with scratches and dings.
I was told that the reason they didn't have daily housecleaning was because ICE had arrived in town, which was true, but when reading reviews from November they apparently started this practice before ICE hit town.
But there are a lot of things that need attention NOW. The bathroom tiles are cracked and the grout is moldy. The vent fan in the bathroom looks like it hasn't been cleaned since it was installed.

Home away from home. Peaceful in the most of the busy NOLA life. You won't regret staying here! I've stayed here multiple times.

Pretty hard to beat the location, especially at this price point. If youre a light sleeper the street noise may wake you, but a white noise machine was enough to balance that out for us. Some may consider the rooms a bit small, but if you're spending a ton of time in your room in New Orleans youre doing it wrong. They were plenty big to use as a space to rest. Friendly staff, great location, clean rooms. Everything you could want.

It is with a heavy heart that I leave this review. My husband and I have stayed here many times and it’s always been a wonderful experience. This last trip was just sad. There’s no more love given to this beautiful historic hotel and it’s evident in everything from no more daily housekeeping to toilet paper holders falling off the wall to no more continental breakfast to the surly early morning staff. The spark in the eyes and the bounce in the lovely hotel manger’s step is gone. This hotel is associated with The Monteleone, so there is just no excuse for letting this lovely place become tired and aged.

The hotel looks much better in the pictures than reality. It shows wear and tear. Our bed frame broke and the bed collapsed when my husband sat on it. Also, the train passes the hotel every day and night multiple times and is very loud.