Hyatt Regency Westlake

Hotels
•
Hyatt Regency
8.1 (604 reviews)
880 South Westlake Boulevard , Westlake Village , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Inconsistent room features

Categories

Cleanliness
6.85
Issues noted with cleanliness in several reviews including dirty bathroom and rusted irons.
Service
8.85
Consistently mentioned as helpful and accommodating across multiple reviews.
Location
8.85
Good location with easy access to restaurants and shops.
Room Quality
7.85
Rooms were described as comfortable but some inconsistent features and underlit.
Amenities
7.85
Amenities generally well-received; however, some updates needed.
Value for Money
7.85
Good value noted, but specific complaints may affect perceived value.
Food and Beverage
8.35
Positive mentions about breakfast and overall food experience.
Overall Experience
8.35
Most reviews reflect a positive overall experience despite some challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:42

Property Description

Luxurious Mediterranean-style Hotel
Experience a touch of Mediterranean charm just 18 miles from Malibu beaches at Hyatt Westlake Plaza. Relax by the outdoor pool and hot tub, dine at the on-site Harvest Kitchen & Bar, and enjoy modern amenities in each guest room.

Comfortable Accommodations
Unwind in air-conditioned rooms equipped with a flat-screen TV, iPod docking station, work desk, and coffee machine. Whether you're here for work or leisure, we have everything you need for a pleasant stay.

Convenient Facilities
From a 24-hour reception to a business centre and fitness facility, we cater to all your needs. Explore nearby attractions like Los Robles Greens Golf Course or take a day trip to central Los Angeles, all easily accessible from our hotel.

Book your stay at Hyatt Westlake Plaza now for a memorable and relaxing experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$0 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 84.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 144
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.1
Based on 604 reviews
Cleanliness: 6.85
Service: 8.85
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
T
Teymur • solo_traveller • us
9
2026-02-14 • via Nuitee
M
Majdi • solo_traveller • us
8
2026-02-11 • via Nuitee
G
gerardcus24 • Solo travel • Glendale, California
10
My Favorite Hotel
Pros:

Great hotel! They go out of their way to meet your needs, and front desk always wonderful! Huge tv's in room. Clean, safe. Easy access to floors, even if you want to use the side stairs close to your parking. I've always had a positive experience here. And I believe the parking is free too. Big plus.

2026-01-21 • via Tripadvisor
J
Julie • couple • us
8
2026-01-19 • via Nuitee
M
Michael • couple • us
9
2026-01-19 • via Nuitee
M
Marlene • couple • us
9
SUPER ATTENDANT FOR BREAKFAST
Pros:

LOCATION

Cons:

DESK CHAIR, NOT COMFORTABLE

2026-01-15 • via Nuitee
R
Relax686249 • NONE
4
Someone please maintain this hotel
Pros:

The staff was excellent, but the maintenance of public areas such as the hallways, elevators, and bannisters was highly disappointing. It looks like its best years are past it, in another few decades past. If it wasn't for the wonderful staff, I would have been ultra disappointed. The only saving grace was that the room bathroom was very clean.

2026-01-14 • via Tripadvisor
N
N3921AVtracym • Business
10
When Can I Go Back, Please!
Pros:

The property was very nice and comfortable in all areas (lobby; restaurant; outdoor patio). Sleeping room was spacious and very clean. Meeting space was well maintained and functional. The staff I worked with from start to finish were amazing. Helpful; friendly; responsive; and some went above and beyond. I would go back again either personally if in the area, or if we had another meeting in the area. Thank you everyone!

2026-01-11 • via Tripadvisor
C
CHIE • extended_group • jp
7
2026-01-08 • via Nuitee
B
Bruce • family_with_children • us
8
2026-01-03 • via Nuitee
T
Todd • couple • us
6
Great location, clean, friendly, but you will pay for it as the basic room charges you a premium.
Pros:

cleanliness

Cons:

price vs amenities

2026-01-02 • via Nuitee
J
Julieta • family_with_children • ar
10
Pros:

Hermoso todo !

2025-12-30 • via Nuitee
S
sarahaB8282TO • NONE
8
Pleasant Stay
Pros:

Rooms are clean and hotel decks out the lobby for the holidays. The Harvest Kitchen and Bar has great servers and decent food options.

2025-12-28 • via Tripadvisor
L
Linda • solo_traveller • us
10
Wonderful experience!
Pros:

Friendly staff, room available early, quiet and dark

2025-12-27 • via Nuitee
M
mona • couple • us
7
Pros:

Everything about our room was great the hardwood floors in a wheelchair accessible room was very much appreciated! Honestly, we would have stayed in the hotel room and ordered room service and wandered around the grounds the entire time except for the issues with the pool, see below!

Cons:

So we really loved our stay, I just wanted to bring to your attention a few things that were issues for us. I'm in a wheelchair, and the primary reason that I booked your hotel and called ahead to make sure that the hill the pool was heated was because being in a pool is such a luxury and so therapeutic for my situation. We were planning to use it at the start and end of every day that we were there. However the wheelchair lifts in and out of the pool or hot tub did not work. You fix the one for the hot tub, so we use that once, but couldn't stay in it when other guests started the bubbles and it heated up. So on the first day when I got into the main pool, I couldn't get out, and three hotel guests had to physically lift me out of the pool. In retrospect I should have checked first, but I also assumed that these assistive things like lifts are always in working order.

There are also just a few adjustments that could be made to the rooms and facilities to make it much, much easier for anyone in a wheelchair. For me, even the luxurious carpet in the hallways presented a challenge because it's much harder to propel my wheelchair over than a hard floor. There were also little adjustments in the room like furniture placement and amenities that could have been adjusted by just an inch or two to improve ease of movement instead of creating little obstacles to bump into every time a wheelchair user goes into the restroom, for example.

I'm sure you can find someone to go through all of this if you would like to spend the effort to improve things, I'm not an expert in any way other than being an end user. However, I am happy to consult! On this trip I encountered so many locations and businesses that have never had the need to make these adjustments, but with minimal cost would be exceptional bonuses for guests like me!

2025-12-27 • via Nuitee
L
Linda • solo_traveller • us
10
2025-12-25 • via Nuitee
R
Randall • family_with_children • us
10
2025-12-25 • via Nuitee
S
sharrongeg • Couples • Henderson, Nevada
8
Great service at the bar
Pros:

We did not stay at this hotel, but met up with 2 other couples who were staying here. As the six of us settled into some couch seating at the bar, (following a memorial service), staff jumped into action, bringing carafes of ice water and glassware. They even offered to pour the water. Their service was greatly appreciated.

We ordered and paid for our drinks at the bar, and the staff then brought our drinks. Their excellent service made a tough day a little better. Thank you.

2025-12-20 • via Tripadvisor
R
Richard • couple • us
10
2025-12-20 • via Nuitee
7
709melinah • NONE
2
Charged twice, terrible customer service
Pros:

I was charged twice for the room. I was also told that I would have a digital key and was never provided one. I upgraded my room but never received an upgrade. And most importantly, I was charged twice and am now having to chase down an explanation of why this happened while waiting for over $400 to be reimbursed. Absolutely unacceptable.

2025-12-18 • via Tripadvisor