Hotel Riu Plaza The Gresham Dublin

Only stayed for one night as we were going to a concert but we had a great experience, only wishing we could’ve stayed longer! Didn’t catch her name but one of the ladies on reception for check in was very kind to us.
Great drinks from the bar too!
Also had breakfast delivered to the room and it was delicious :)
Couldn’t fault it!

Absolute nightmare. The staff on reception know that the local authority undertake regular maintenance behind the hotel late at night. There was no warning and apparently there is NO-ONE from management to talk to at night! It was horrendously loud. I complained on the hotel site (local)and was then referred to their Head Office who then referred me to their complaints form. My reply from them, eventually, was that they couldn't do anything as we'd booked through Booking.com! To top it all off the side roads around the hotel are full of aggressive junkies. Give it a wide berth!

Fantastic staff, they coudn't have been more helpful, always pleasant and smiling. Lovely bedroom and bathroom, Food brilliant and ambience fantastic. Will definitely be back for return visits.

Our family of 4 recently spent 3 nights (2 rooms) at the Gresham. We arrived at the hotel from our overnight flights at around 10:30am and we were thrilled that one of our rooms was available for early check in (at no extra charge)! We were super happy to be accommodated and it allowed us to freshen up a little before setting out to explore the city. Breakfast was terrific. It was busy at times but manageable and well organized. We were very happy with our deluxe rooms. Nicely updated and we weren't bothered at all by the noise that some reviewers found with the non-carpeted flooring in the halls. Staff were all very friendly and helpful with suggestions and directions. Location was great, within easy walking distance to many attractions. We would definitely stay here again.

Have not stayed here for many years, pleasantly surprised and wondering why I did not rediscover before now. Bright spacious public spaces. The bedroom we stayed in was well appointed with a bathroom as big as the bedrooms of some newer hotels. Beds very comfortable and first class breakfast. Pleasant stay and will be back

No frills hotel but adequate, clean, functional hotel with a great city location and a hearty breakfast

We were on a trip around Europe and this was our last stop. We stayed in excellent hotels along the way but this came to an end on staying at the Gresham.

Very strange layout. To get to our so called 'deluxe superior room' which was no more deluxe than the man in the moon, we had to take an elevator to the second floor, go along a corridor, get another elevator back down again and walk along some depressing dark corridors to get to our room.

Very basic bedroom, very grey with a mismatch of a colour scheme. The bed was badly made, poor quality linen. The view was the back of some old buildings. Poor soundproofing, you could hear every conversation going on in the corridor.

Dreadful breakfast. Poor quality ingredients. The bacon was like chewing leather. The eggs were burnt.

Horrible hotel. Would never stay here again.

Borja was our host at the hotel. Wonderful time

My husband and I enjoyed our visit to the RIU Plaza in Dublin. Being from the US we appreciated all the suggestions and advice from the staff. We were struggling with charging our devices and Yogi from the Gresham saved us. He hooked everything up and all was well. The hotel was comfortable and the food great. We highly recommend it to all.

Awesome place with great customer service.

The good: 1. The hotel is located right on O'Connell Street at a Dublin Aircoach bus stop from the Dublin Airport. Couldn't be easier to get to and from the airport. 2. The hotel was also very clean 3. It also has high end bathroom fixtures and hardwood doors.

The awful: 1. This is the only hotel I've ever stayed at that made me change my WiFi login password once I checked in. Not a big deal, but a hassle. 2. This is also the first hotel I've ever stayed at where we dropped off our bags in the morning before the room was ready and they weren't in the room waiting for us when we returned in the evening. Another small issue, but a hassle. 3. All of the outlets are right above tables or desks. If your international adapter has plugs in the bottom, they won't work because they're blocked by the table or desk. There also weren't enough outlets.4. I've never seen this in any room I've ever been in, but there's a frosted window between bathroom shower & bed (see photo). The first problem is that any light in the bathroom during the night or morning will wake up a sleeper (and you can't turn off the light...see below). Second, you might not want to be in this room with either your children or your parents. You get the FULL SHOW from the bedroom as you can see the shadow of the person showering if you're in the bed (see photo). 5. The bathroom has a motion sensor controlled light that can't be shut off. If you go into the bathroom in the middle of the night, you're blasted with bright light and so is the sleeper. 6. I asked the hotel staff to see if this could be turned off. Crickets. 7. This hotel has rubber floors in hallway & room. Great for moving your suitcase around, bad for walking (see floor photo). 8. You might need a GPS & map to find your room. We had to take one elevator up two floors, walk along several corridors, then take a second elevator back down two floors. Completely unacceptable. 9. We could hear EVERYTHING in next room & hallway. The hotel says that they're following noise insulation requirements. Fantastic. That means nothing if you get too little sleep. 10. The couch is so uncomfortable that it's unusable. The cushions slope downward so you slide off towards the floor, and they are as hard as a rock (see photo). It's a sleeper sofa, which may work great as a sleeper, but it's not a functional sofa. 10. There are no water bottles. Instead, the hotel provides a tall glass carafe that won't fit under the sink spigot because they've chosen a very chic, very shallow sink. 11. The bathroom vent - an Vent-Axia fan unit wasn't functional which led to a very steamy bathroom. I wouldn't mention this as 99% of hotels don't even have fans, but if you have one it should work. 12. This hotel gets tour groups. As a consequence, the line for breakfast was so long that the 30 minutes we allotted wasn't sufficient to get a table and eat (see photo). The tour groups are so large that you can't expect a timely breakfast.

I am not happy with the room during my recent stay at this hotel.
The aircon was either switched off to save usage or it was faulty.
I reported the issue twice at reception who said they would have maintenance take a look, it was never resolved, the whole stay the temperature in the room remained at 22°
We had an extremely noisy road facing room so unable to keep the small window open during the right, we simply couldn't sleep, that coupled with a shocking creaking dipping bed akin to Dracula's coffin.

The bed was shoddy, not even bothering to fold the sheets in, the duvet was too small for the bed (not that it was required with the room temperature).
The hinge on the window was broken so the double glazing didn't close properly, rendering a very very noisy and hot stay!

The floors are covered with nasty cheap vinyl flooring, which is fine if you are going to provide slippers.

Complained to RIU on return whos attempted to gaslight me and tell me I didnt know how to operate the aircon was not acceptable.

Stay on the otherside of the bridge this hotel is not worth it and the area is bandit country anyway

Pros: Fantastic choice of breakfast; large comfortable bed and spacious room. Well situated for walking around Dublin centre
Cons: Quite corporate feeling. Lighting a bit dim (except in bathroom where it was very bright). Shower doors didn't meet properly so floor got wet when had a shower.

Fantastic hotel in a great location. Very clean rooms and friendly welcoming staff, amazing breakfast, would highly recommend and would definitely stay here again.

Visited in February 2026 and had a very pleasant stay. The hotel was clean, the beds were very comfortable, and the staff were friendly, helpful, and welcoming throughout. The location is excellent, making it easy to get around, and breakfast offered a great variety with something for everyone.

The only downside was people smoking at the front door, which wasn’t ideal when entering or leaving the hotel.

Overall, a very enjoyable stay and I would happily return.

This hotel is in a great location as it’s central to so much. We walked everywhere and took a cab if going far out (like to the Glasnevin cemetery and the Gravediggers pub).
Yes, it’s a city and there are occasionally people asking for money as you walk down O’Connell (some junkies too as they are provided with assistance in front of the nearby historic post office).
But back to the hotel:
Clean rooms with housekeeping doing a great job.
Quiet - we left before the 17th but the hall/floor we were on was almost silent save for the sound of seagulls (we looked out to apartments in the back). I will say that the halls/room flooring does not smack of luxury but it’s probably durable and easy to clean (not carpet).
Comfortable beds, pillows and the towels were thick enough. Nice tea set up in the room.
Breakfast included with the room and holy big buffet Batman! Any kind of breakfast item you could ever think of and constantly replenished by a large waitstaff. We ate in both dining rooms (preferred the one behind reception as it’s divided into smaller rooms).
Staff - from security, front desk, housekeeping and restaurant, all were exceptionally friendly and helpful.
I would definitely stay here again.

The good things-
Mostly good staff service
Comfortable bed
Good selection at breakfast

However- the hotel appears to have been bought by a Spanish chain. They have removed all of the carpets and put down vinyl everywhere. I felt that I was sleeping in an office or maybe a nursing home. There isn’t even a rug in the room to soften the decor or a mat to put your feet on when you get out of bed.
This might work in Madrid or Seville but in cold snowy Dublin it is definitely not appropriate.
The removal of carpets in the hall means that noises are not subdued and every door opened is amplified as well as every guest conversation-beware guests.

They have also removed bathtubs even though the bathrooms are big enough for a bath and a shower. However, their entry on Booking.com and Hotels.com still has a bathtub symbol and they still advertise that they have a private bathroom as opposed to a shower room. I really don’t understand why you would remove a bath and install two basins. We had a long difficult journey and I was so looking forward to a soak in a hot bath.

I won’t return to this hotel while it is managed by this company.
I rarely give negative feedback as you will see from my previous reviews

Spent a few days here for New Years. The rooms are ok, don’t expect a great view as it’s a city location. There are no carpets in the rooms nor in the corridors which make them an echo chamber. The noise from people walking past the room was awful.
The noise from the voice announcer from the lifts can also be heard from the rooms that are located near to lift lobby.
Breakfast is ok but nothing special. The staff are ok but some a rude.
Queues should be expected for breakfast and they use the bar areas as an overflow when the main restaurant is full.
Prices for drinks at the bar are also expensive.
We will return to Dublin but will probably stay elsewhere.

Staff were brilliant couldn’t do enough for us the hotel had a lot of staff members working so didn’t have to wait for anyo

Booked the most expensive room in the hotel (supreme deluxe king size) as it was for a special Christmas getaway & yes the room was lovely.

However on arrival after doing an online check in at home we were met with queues of people checking in & had to sign more paperwork? Then handed card & instructions to get to our room……up in one lift, then had a 5 mile camel track along another corridor, (all the while looking at the map), down another lift and down the bottom of another corridor…… this room will be worth it after all this walking we joked. Our reward???? ….. A view of a brick wall, back street with 1 homeless person and awoke as delivery lorries parked up. I was gutted.

But I suppose you are only paying for the room which was lovely & city location means views cannot be accommodated?

Then in the evening whilst at the bar drinking very slowly over very pricey drinks with my partner, a waiter approached my him (not me) and told him to tell his wife she is not to vape in the hotel? I asked why where is she? (Neither of us vape). He said he’d approached the wrong couple & left??

It’s a mixed review and why I’ve deducted 1 star. As the staff, room & breakfast were all lovely and it was a very busy Christmas period for the staff.

Possibly my expectations were higher than the reality? But can’t help thinking if the Holiday Inn next door might have been as good & less costly.