Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Luxury
Great breakfast
Spacious rooms
Excellent staff
Good amenities
Convenient location
Cons:
Odd smells in some rooms
Rude service in some instances
Room dampness issues
Slow service for extra requests

Categories

Cleanliness
8.51
There were issues with odd smells and some comments about dampness in certain rooms.
Service
9.48
Generally pleasant and accommodating staff, although there were some complaints about rudeness.
Location
10
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.77
Rooms were spacious, but some noted dampness and issues that detracted from the experience.
Amenities
9.5
The hotel offers a variety of amenities including an excellent pool and spa facilities.
Value for Money
9.46
Most reviews considered the price good in relation to the quality of the hotel.
Food and Beverage
10
Breakfast and overall food quality received high praise.
Overall Experience
9.5
While not without issues, the overall experience was positive as reflected in many reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Luxurious 5-Star City Hotel in the Heart of Colombo

Award-Winning Spa and Multiple Dining Options
Indulge in relaxation at the award-winning spa or savor a culinary journey with 14 dining options, including the renowned seafood restaurant, Lagoon.

Convenient Services and Amenities
Enjoy the convenience of Audi airport pickup/drop options, personalized services like pillow menus, in-room safes, and easy access to Crestcat Boulevard for shopping.

Ready to experience luxury and convenience in Colombo? Book your stay at Cinnamon Grand now!

Important information:

Please note that an airport pick-up service is available at extra charge. Guests who want to make use of this service must provide flight details, arrival date and time at time of booking.

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Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note that 50% of the room rate will be charged for early check in from 6 AM and late checkout up to 10 PM.

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Please note that future taxes are subject to change.

Please note that an additional supplement will apply for dinner on 24th, 25th, & 31st December. Please contact the property for further detailsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$30 per person per night when using an available extra bed.
    Adults stay for US$36 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 2201 reviews
Cleanliness: 8.51
Service: 9.48
Location: 10
Room Quality: 8.77
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 9.5
5
590dionad • Family
10
Everything great food is great
Pros:

Great food great service by Indisa great music!!

2026-07-11 • via Tripadvisor
2
292jinalip • Couples
10
Superb servicr
Pros:

The Pub experience was fantastic. Indisa who served us was an excellent host. Very cheerful, warm and hospitable. The drinks and food was so delicious!

2026-07-11 • via Tripadvisor
A
ar0shans • Family
10
Service at Cheers Pub!
Pros:

Cheers Pub - indisa was exceptional in his service and handled our table very courteously and efficiently. We all had a good time . The music, atmosphere and food was great. Keep it up Cheers Pub!

2026-07-11 • via Tripadvisor
L
lucshaang • Couples
10
Dinner at Nuga Gama curated by Milan!
Pros:

We had a wonderful experience at Nuga Gama, thanks to Milan. He went above and beyond to make our evening special by helping us choose drinks, arranging excellent seating, and ensuring our food was well organized and served smoothly. His friendly attitude, professionalism, and attention to detail truly stood out. Milan made us feel welcomed and well taken care of throughout our visit. Outstanding service like his is the reason we look forward to returning to Nuga Gama again!

2026-07-11 • via Tripadvisor
P
pavitas2026 • Family
10
Excellent
Pros:

Milan at the Nuga Gama outdoors restaurant provided excellent service. Would highly recommend people dining here for the real Sri Lankan experience.

2026-07-11 • via Tripadvisor
M
migaraa2019 • Family • Colombo, Western Province
10
Tea Lounge
Pros:

We had a great time at the Cinnamon Grand Tea Lounge in celebrating our birthday with a high tea buffet. The food was delicious and perfect surrounding for family time. Mr Tharindu and team provided an excellent service which is commendable. Very friendly and supportive. Had a great evening !!!

2026-07-11 • via Tripadvisor
N
nazliyab • Family
10
ONE OF THE BEST HIGH TEA EXPERIENCES
Pros:

We enjoyed the hightea very much. It was amazing with lot oc varieties. One of the best highteas in Colombo. Tharindu was very helpful and keep up the good work.

2026-07-11 • via Tripadvisor
N
niroshak327 • Family
10
About service
Pros:

Mr. Luke is very hospitable and very handful !!! Totally made my day 💯

2026-07-11 • via Tripadvisor
M
michellep296 • Family • Dubai, Emirate of Dubai
10
Wonderful
Pros:

Amazing break fast spread at the Cinnamon Grand. Aveesha was very attentive! Will definitely come back

2026-07-11 • via Tripadvisor
A
Aruna • couple • au
10
Excellent stay
Pros:

Excellent facilities and restaurants, excellent staff- staff at front office, housekeeping and Wasantha from laundry couldn’t help enough and staff at breakfast went above and beyond yo look after our needs especially Dhananjalee. All in all an excellent stay.

Cons:

None

2026-07-11 • via Nuitee
B
balagurunathanve2026 • Business
10
Pleasant stay
Pros:

Safe and pleasant stay enjoying lot and experience more ,indian cuisine to be more , nearest shopping area ,banks available

2026-07-10 • via Tripadvisor
4
446dinithd • Friends getaway
10
Great Day at Nuga Gama
Pros:

Had a great experience at Nuga Ghama, celebrated my parents anniversary and Mr.Yohan arranged everything perfectly with great service. Thank you for the Manager as well for the great service.

2026-07-10 • via Tripadvisor
S
shahidr0 • Family
10
Great experience at Nuga Gama
Pros:

Yohan was very hospitable and friendly throughout our great dinner here at Nuga Gama

2026-07-10 • via Tripadvisor
D
deonwanigesinghe • Couples
10
Visit to The London Grill
Pros:

Came to The London Grill for our 6-month wedding anniversary, and had a great time. Food and ambience were all up to standard. Priyanga, who served us, was very warm and helpful.

2026-07-10 • via Tripadvisor
T
trianj2026 • Family
10
Nunga gama
Pros:

very good service.
And Milan gave us an excellent service

2026-07-10 • via Tripadvisor
4
48hussaing • Couples
10
Awesome
Pros:

It was a wonderful experience. Our server Milan was very very nice. Must visit place in Colombo

2026-07-10 • via Tripadvisor
1
108nethmam • Couples
10
Amazing food and friendly services
Pros:

Judiya was such a wonderful lady. She was incredibly kind, helped us so much throughout our visit, and served us with such warmth and care. Her excellent service made our experience even more enjoyable. Thank you Judiya💗

2026-07-10 • via Tripadvisor
T
thejakaa2026 • Couples
10
Friendly Service
Pros:

Judiya was lovely, she was very kind to us, made us feel welcome. Food was great loved the crab!!

2026-07-10 • via Tripadvisor
S
Silvia • solo_traveller • it
10
2026-07-10 • via Nuitee
M
Mathews • extended_group • de
5
2026-07-10 • via Nuitee