Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Luxury
Great breakfast
Spacious rooms
Excellent staff
Good amenities
Convenient location
Cons:
Odd smells in some rooms
Rude service in some instances
Room dampness issues
Slow service for extra requests

Categories

Cleanliness
8.51
There were issues with odd smells and some comments about dampness in certain rooms.
Service
9.48
Generally pleasant and accommodating staff, although there were some complaints about rudeness.
Location
10
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.77
Rooms were spacious, but some noted dampness and issues that detracted from the experience.
Amenities
9.5
The hotel offers a variety of amenities including an excellent pool and spa facilities.
Value for Money
9.46
Most reviews considered the price good in relation to the quality of the hotel.
Food and Beverage
10
Breakfast and overall food quality received high praise.
Overall Experience
9.5
While not without issues, the overall experience was positive as reflected in many reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Luxurious 5-Star City Hotel in the Heart of Colombo

Award-Winning Spa and Multiple Dining Options
Indulge in relaxation at the award-winning spa or savor a culinary journey with 14 dining options, including the renowned seafood restaurant, Lagoon.

Convenient Services and Amenities
Enjoy the convenience of Audi airport pickup/drop options, personalized services like pillow menus, in-room safes, and easy access to Crestcat Boulevard for shopping.

Ready to experience luxury and convenience in Colombo? Book your stay at Cinnamon Grand now!

Important information:

Please note that an airport pick-up service is available at extra charge. Guests who want to make use of this service must provide flight details, arrival date and time at time of booking.

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Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.

If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:

1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license

Please note that the resort may contact the cardholder for verification purposes.

Please note that 50% of the room rate will be charged for early check in from 6 AM and late checkout up to 10 PM.

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Please note that future taxes are subject to change.

Please note that an additional supplement will apply for dinner on 24th, 25th, & 31st December. Please contact the property for further detailsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$30 per person per night when using an available extra bed.
    Adults stay for US$36 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 2103 reviews
Cleanliness: 8.51
Service: 9.48
Location: 10
Room Quality: 8.77
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 9.5
9
952harinduk • Family
10
Great Local Dinner Buffet at Nuga Gama
Pros:

We had a fantastic experience enjoying the dinner buffet at Nuga Gama. The food was absolutely amazing, making this place an absolute must-try if you are looking for Sri Lankan cuisine. The beautiful atmosphere paired perfectly with the excellent service, and we were exceptionally well taken care of by Yohan and Saman throughout the evening.

2026-05-16 • via Tripadvisor
B
bee • solo_traveller • de
10
Cinnamon Grand is outstang to other 5 star hotels.
Pros:

I am an frequently costumer. So everything must be fine.

Cons:

loud disco music on weekends

2026-05-16 • via Nuitee
C
Charlotte • solo_traveller • sc
9
Pros:

The staff are very friendly and very helpful expecially Mr. Desheera and Chef from plates restaurant. Also Mr. Sam at the reception.

Cons:

The bed mattress in the room was too soft. Even if I requested a harder one due to my back problem. They confirm that it was not available.

2026-05-16 • via Nuitee
L
lashanep2024 • Friends getaway
10
Cheers is a and great place for a pint and a game of pool.
Pros:

Me and a friend are regulars to cheers, An amazing place for drinks and a game of pool. Shout out to Indisa.

2026-05-15 • via Tripadvisor
9
947shank • Friends getaway
10
Excellent
Pros:

Indisa was great at taking care of all our needs.

2026-05-15 • via Tripadvisor
4
446bharathas • Solo travel
10
Coffee Stop Sanjeewa
Pros:

I always enjoy visiting the Coffee Stop at Cinnamon Grand Colombo. The coffee is excellent, the atmosphere is relaxing, and the service is consistently outstanding. A special appreciation goes to Sanjeewa, the supervisor, who always treats us with genuine kindness, professionalism, and great hospitality. His friendly attitude and attention to customers truly make every visit special. Highly recommended!

2026-05-15 • via Tripadvisor
D
DayTrip38248374140 • Solo travel
10
Excellent service
Pros:

Highly recommend Nuga Gama restaurant
Excellent service from Milan
Thank you

2026-05-15 • via Tripadvisor
A
AKjellson • Friends getaway • Upplands-Väsby
10
Good Im full and happy
Pros:

Great food and great serving by our favourites Jayaweera and Nilmini :)

2026-05-15 • via Tripadvisor
T
thiranr2026 • Couples
10
Good experience
Pros:

He(Indas) has a good service for us.

2026-05-15 • via Tripadvisor
C
chrishnil • Family
10
Amazing Food & Fast Delivery!
Pros:

I ordered Chicken Sawan and chocolate cake both were really delicious! Fast delivery, excellent packaging, and the food arrived fresh and well packed. Highly recommended!

2026-05-15 • via Tripadvisor
8
894yashk • Couples
10
Excellent Cleanliness
Pros:

Housekeeping service by Mr Nadun Sethari was very excellent

2026-05-15 • via Tripadvisor
1
148lel • Friends getaway
10
good
Pros:

goodstaybye Okay.yeah.we are good to stay by cinnamon grand hotel My son delini good support for me housekeeping department Mahesh Thank you all

2026-05-15 • via Tripadvisor
4
479nuwant • Family
10
Must dine!!!
Pros:

It was a wonderful experience overall. The food was amazing, good selection with some hard to find items. Nilmini and Milan provided an exceptional service. The ambience was perfect. It was raining and that made this experience even better as it gave the real feeling of Nuga Gama. A dining experience with nature at its heart. Absolutely amazing!!!

2026-05-14 • via Tripadvisor
G
gitanjalis2013 • NONE • Chennai (Madras), Chennai District, Tamil Nadu
10
Superb!
Pros:

Absolutely loved it - food was out of this world! The staff were extremely helpful and polite. The room and view were very good. Would love to try the other restaurants next time!

2026-05-14 • via Tripadvisor
C
Cruiser612067 • NONE
8
comfortable
Pros:

supportive staff, breakfast is good. allowed us for late check up as we want to change after attending a wedding.

2026-05-14 • via Tripadvisor
9
996geethikaj • Family
10
Excellent
Pros:

I had wonderful experience at Cinnamon Grand in room 655. A huge thanks to the room attendents Uthpala,Ramitha,Suranga and Kavindu for their kindness and professionalism .

2026-05-14 • via Tripadvisor
G
Gitanjali • solo_traveller • in
10
Excellent!
Pros:

Location, staff, FOOD, facilities, convenience

Cons:

Bathroom could’ve been a bit bigger

2026-05-14 • via Nuitee
M
Mike • extended_group • lk
10
2026-05-14 • via Nuitee
N
Niroshi • family_with_children • nz
10
Staff were amazing.
Pros:

It was clean.

Cons:

The lifts and one of the pools are far away.

2026-05-14 • via Nuitee
L
lukerJ1721VA • Couples
10
Great Room Service
Pros:

Akash and Mahesh did a great job in cleaning our rooms, keep up the great work!

2026-05-13 • via Tripadvisor