SureStay by Best Western San Francisco Marina District

Hotels
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SureStay Hotel by Best Western
7.6 (494 reviews)
1940 Lombard St , San Francisco , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Helpful staff
Cons:
Poor parking situation
Inadequate breakfast options
Misrepresentation of amenities

Categories

Cleanliness
7.05
Several mentions of cleanliness but also noted issues with stained furniture and misrepresentation of rooms.
Service
8.51
Mixed reviews with some positive notes on staff helpfulness, offset by a negative experience during check-in.
Location
8.55
Multiple positive comments about location being convenient and accessible.
Room Quality
7.51
Generally decent room quality but noted issues with amenities and some discomforts.
Amenities
6.54
Negative comments regarding parking and issues with promised room amenities.
Value for Money
7.5
Overall price impressions are positive but issues with deposits and additional charges were raised.
Food and Beverage
7.55
Breakfast options were mentioned but generally considered basic.
Overall Experience
7.61
Experience was generally okay with several positives and a few significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:15

Property Description

Prime Location in Marina District
Nestled in San Francisco's vibrant Marina District, SureStay by Best Western offers free WiFi and convenient access to Fisherman's Wharf.

Comfortable Accommodations
Relax in guest rooms equipped with a flat-screen TV and coffee machine for a cozy stay.

Convenient Amenities and Services
Start your day with a complimentary continental breakfast and let our friendly staff assist in planning Bay Area excursions.

Experience the best of San Francisco at SureStay by Best Western San Francisco Marina District. Book your stay now for an unforgettable visit!

Important information:

Please note: On site parking is limited and not guaranteed. Parking is on a first-come, first-served basis.

This hotel has no elevator and is accessible by stairs only. The rooms are located 15 steps upstairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 494 reviews
Cleanliness: 7.05
Service: 8.51
Location: 8.55
Room Quality: 7.51
Amenities: 6.54
Value for Money: 7.5
Food and Beverage: 7.55
Overall Experience: 7.61
L
Liliana • couple • pe
10
Pros:

El desayuno puede mejorar y la ubicación es muy buena.

Cons:

El desayuno debe ser más variado.

2026-07-17 • via Nuitee
P
Prakash • family_with_children • ie
10
2026-07-13 • via Nuitee
E
Elizabeth • family_with_children • us
10
Rooms were clean, staff was friendly and loved the homely atmosphere and environment of it.
Pros:

Location, free parking and how friendly and polite the staff is.

2026-07-12 • via Nuitee
C
Catherine • family_with_children • cl
8
Cómodo, cerca de todos los lugares de interés, entorno seguro
Pros:

La ubicación es espectacular, tiene estacionamiento gratuito pero no siempre está disponible y debes aparcar en la calle, las habitaciones muy limpias, tenía lo esencial y lo que más me gustó que podías tomar te, café a toda hora y contaban con cubiertos, platos y agua caliente a toda hora a libre disposición.
El desayuno es muy básico, wafles, fruta, yogurt, cereales, barritas, té, café y jugo, salvan un montón pero no es un desayuno nutritivo.

Cons:

Nada

2026-07-10 • via Nuitee
L
louis • family_with_children • ca
8
Pros:

Emplacement

Cons:

Déjeuner très limité seulement gaufres ,céréales ,yogourt et petits gâteaux

2026-07-08 • via Nuitee
A
Andy • solo_traveller • py
8
2026-07-08 • via Nuitee
C
Chih Hua • solo_traveller • us
8
2026-07-07 • via Nuitee
I
Ivars • solo_traveller • lv
7
2026-07-07 • via Nuitee
B
Basaa • extended_group • mn
7
2026-07-07 • via Nuitee
C
Cusick • solo_traveller • us
10
Very impressive comfortable clean and the staff was great 😊
Pros:

Convenient and cute

2026-07-06 • via Nuitee
T
Thomas Hendrik Wiebe • couple • nl
8
2026-07-05 • via Nuitee
S
Stacey • solo_traveller • us
1
Pros:

Nothing it was dirty, there was blood stains on the walls in the bathroom and the sheets had stains , there were ants

Cons:

Same as above

2026-07-04 • via Nuitee
P
Peter • couple • gb
1
Never again, read and believe all the reviews, $200+ a night should have been better.
Pros:

Whoever tied the room, did a good job, and deserved the tip we left, and that’s about it. Room was clean and tidy.

Cons:

Duty of care is non-existent, we arrived from the UK at 4pm on a Sunday afternoon, and unfortunately our credit card was declined, (Totally our banks fault), but even though they literally had our passports in their hand, we’re 66 years old, and we’d just landed after an 11 hour flight, they insisted if we couldn’t pay, we couldn’t check in, fortunately my wife happened to have a card with was eventually accepted, but there was a real possibility that they’d have put us on the street, because it was 2am in England, and we couldn’t contact our bank.
Security is non-existent, the stairway to all the rooms and landings is totally open to the street, and the night it rained, we were not surprised to see homeless men sheltering on our landing, however they did leave when it stopped.
The breakfast and its area was just a few tables in the tiny reception, and offered no proteins whatsoever, and couldn’t even supply coffee one morning.
The toilet in our room blocked one morning, and when we reported it to the young man playing on his phone throughout, he genuinely asked, whilst looking up from his phone, if we’d like it fixed ?

2026-07-01 • via Nuitee
A
Alicia • family_with_children • us
10
I had a great experience.
Pros:

Easy access to everything, friendly staff.

2026-06-30 • via Nuitee
G
Galaz M • couple • dk
7
2026-06-30 • via Nuitee
M
marco • solo_traveller • it
6
Pros:

La posizione

2026-06-29 • via Nuitee
L
Loris • solo_traveller • it
8
Pros:

La posizione e il riassetto stanza e cambio asciugamani ogni giorno

Cons:

Colazione piuttosto scarsa e parti comuni non troppo pulite e curate

2026-06-29 • via Nuitee
M
Marc • solo_traveller • au
7
Pros:

Location.
Rooms were nice

Cons:

Breakfast was very poor.

2026-06-28 • via Nuitee
Z
Zeynep • extended_group • us
1
2026-06-27 • via Nuitee
S
Stefanie • solo_traveller • at
4
2026-06-27 • via Nuitee