SureStay by Best Western San Francisco Marina District

Hotels
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SureStay Hotel by Best Western
7.6 (418 reviews)
1940 Lombard St , San Francisco , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Helpful staff
Cons:
Poor parking situation
Inadequate breakfast options
Misrepresentation of amenities

Categories

Cleanliness
7.05
Several mentions of cleanliness but also noted issues with stained furniture and misrepresentation of rooms.
Service
8.51
Mixed reviews with some positive notes on staff helpfulness, offset by a negative experience during check-in.
Location
8.55
Multiple positive comments about location being convenient and accessible.
Room Quality
7.51
Generally decent room quality but noted issues with amenities and some discomforts.
Amenities
6.54
Negative comments regarding parking and issues with promised room amenities.
Value for Money
7.5
Overall price impressions are positive but issues with deposits and additional charges were raised.
Food and Beverage
7.55
Breakfast options were mentioned but generally considered basic.
Overall Experience
7.61
Experience was generally okay with several positives and a few significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:15

Property Description

Prime Location in Marina District
Nestled in San Francisco's vibrant Marina District, SureStay by Best Western offers free WiFi and convenient access to Fisherman's Wharf.

Comfortable Accommodations
Relax in guest rooms equipped with a flat-screen TV and coffee machine for a cozy stay.

Convenient Amenities and Services
Start your day with a complimentary continental breakfast and let our friendly staff assist in planning Bay Area excursions.

Experience the best of San Francisco at SureStay by Best Western San Francisco Marina District. Book your stay now for an unforgettable visit!

Important information:

Please note: On site parking is limited and not guaranteed. Parking is on a first-come, first-served basis.

This hotel has no elevator and is accessible by stairs only. The rooms are located 15 steps upstairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 418 reviews
Cleanliness: 7.05
Service: 8.51
Location: 8.55
Room Quality: 7.51
Amenities: 6.54
Value for Money: 7.5
Food and Beverage: 7.55
Overall Experience: 7.61
D
Daniil • couple • lt
6
Could be better
Pros:

Great check-in, convenient location

Cons:

Floor was dirty a little, noise coming from the side whole night.

2026-04-04 • via Nuitee
A
Antonio • family_with_children • es
10
Estupenda ubicación
Pros:

Maravillosa ubicación y la habitación cómoda

2026-04-03 • via Nuitee
E
Eleonora • family_with_children • it
8
2026-03-26 • via Nuitee
E
Ethan • solo_traveller • us
7
Very convenient
Pros:

Inside rooms were quiet, for the city. Close to good restaurants and the Palace of Fine Arts. Parking very secure.

2026-03-24 • via Nuitee
N
Nina • family_with_children • us
10
2026-03-23 • via Nuitee
S
Shiannah • family_with_children • us
7
2026-03-22 • via Nuitee
A
Alla • couple • us
8
2026-03-22 • via Nuitee
M
Maryann • couple • us
6
Comfortable basic accommodation in Marina district.
Pros:

The shower was hot and the bed was comfortable. It was in the Marina district. The room was clean. We luckily did get the as advertised free parking but this is on a first come first serve basis and not guaranteed which we didn’t realise at the time of booking.

Cons:

Fairly basic accomodation. It felt a bit unsecured. The included breakfast was okay but a very basic continental.

2026-03-21 • via Nuitee
E
Emilio • couple • us
10
2026-03-19 • via Nuitee
L
Liudmula • solo_traveller • us
10
2026-03-18 • via Nuitee
V
Victor • couple • us
10
Happy, lively, safe
Pros:

I’ve stayed here 2 other times.

Cons:

It was with in walking distance for the conference.

2026-03-14 • via Nuitee
G
Ghaly • solo_traveller • us
7
2026-03-13 • via Nuitee
I
Ines • family_with_children • ar
7
Pros:

La ubicación

Cons:

Había mucho olor a marihuana

2026-03-11 • via Nuitee
S
STEVE • couple • au
5
Good
Pros:

It’s was clean and location was good

Cons:

Fixtures in room need some attention a up grade would do wonders

2026-03-09 • via Nuitee
H
Hsing Chun • family_with_children • tw
7
Pros:

Breakfast was averagea and the the hot dish is selfmade muffins.
The location is slightly suburban, but is quiet. There are several available bus routes and may be convinent. There aren't many small restaurants nearby, so I suggest eating a proper meal before taking public transport back.

Cons:

The top floor is the second floor. Although there's no elevator, my luggage wasn't heavy, so I could still carry it up. Some hotels in Japan don't provide elevators for passengers, but they do provide elevators for luggage. I'm not sure if this hotel has that facility.

2026-03-09 • via Nuitee
P
Peter Nolan • couple • us
10
Pros:

Very clean, perfect for the price

2026-03-03 • via Nuitee
C
cindy • extended_group • us
9
Small hotel near main attractions. Perfect if you don’t have a car to park.
Pros:

It was close to main attractions, house keepers were super nice and always asking if we need it anything.

Cons:

Front staff was rude most of the time. had requested adjacent rooms and they told me I had to check in early for that, parking was an issue most of the stay, they do parking reservations but they say they don’t over the phone, bathrooms needs to be updated.

2026-03-02 • via Nuitee
C
CAMILA • family_with_children • br
9
Pros:

SureStay is a good hotel: clean, well located, and with very friendly staff. The check-in process was easy, and the manager kindly allowed us to check in early, which we really appreciated.
Parking is limited, so make sure to arrive early or ask the front desk for assistance. Breakfast is simple, but it includes fruit, coffee, yogurt, oatmeal, and pancakes — enough to have a good start to the day.
Overall, it offers great value for money. It’s close to major attractions and surrounded by many restaurants and bars. I would stay here again

Cons:

We did have one inconvenient night because of a couple arguing loudly. However, this was an isolated incident caused by rude guests and was beyond the hotel’s control.

2026-03-02 • via Nuitee
M
Mariana • couple • us
1
Unsafe, lack of security, lack of personal, bad experience
Pros:

Bed was comfortable and location was good

Cons:

Best Western has always been an incredible option for me. On this trip, I chose to stay twice at two different Best Western properties because I trust the brand.

In Yosemite, I stayed at Best Western Yosemite Gateway Inn, and it exceeded all my expectations. It was very clean, the staff was excellent, the property was wonderful, and I felt comfortable and safe at all times.

However, I am currently staying at Best Western SureStay in San Francisco, and the experience has been a nightmare.

When we arrived, we were informed that parking might not be available. While I understand limited parking can happen, the staff was not helpful at all and did nothing to assist us in finding a solution.

The room itself is not clean. When walking barefoot, you can clearly feel and see that the floor is dirty.

But the most frightening part happened last night. While I was trying to sleep, two people right outside my room got into a physical fight. They were screaming at each other, shouting slurs, and hitting each other. The fight went on for what felt like 30 minutes to an hour. I was shaking in fear in my bed the entire time. I could hear the blows and the yelling, and no one intervened. No one stopped it. I felt completely unsafe.

It was a terrible experience. I barely slept. I woke up exhausted, and next day plans in San Francisco were affected because I was so tired and shaken. This strongly compromised my overall trip experience.

I am deeply disappointed because Best Western had always been a reliable and safe option for me. I don’t know what can be done at this point whether a refund, compensation, or at the very least a warning on the listing that this property may not be safe but I felt it was important to formally report this situation.

2026-03-01 • via Nuitee
C
Cristina • couple • us
10
2026-02-26 • via Nuitee