SureStay by Best Western San Francisco Marina District

Hotels
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SureStay Hotel by Best Western
7.6 (400 reviews)
1940 Lombard St , San Francisco , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Helpful staff
Cons:
Poor parking situation
Inadequate breakfast options
Misrepresentation of amenities

Categories

Cleanliness
7.05
Several mentions of cleanliness but also noted issues with stained furniture and misrepresentation of rooms.
Service
8.51
Mixed reviews with some positive notes on staff helpfulness, offset by a negative experience during check-in.
Location
8.55
Multiple positive comments about location being convenient and accessible.
Room Quality
7.51
Generally decent room quality but noted issues with amenities and some discomforts.
Amenities
6.54
Negative comments regarding parking and issues with promised room amenities.
Value for Money
7.5
Overall price impressions are positive but issues with deposits and additional charges were raised.
Food and Beverage
7.55
Breakfast options were mentioned but generally considered basic.
Overall Experience
7.61
Experience was generally okay with several positives and a few significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:15

Property Description

Prime Location in Marina District
Nestled in San Francisco's vibrant Marina District, SureStay by Best Western offers free WiFi and convenient access to Fisherman's Wharf.

Comfortable Accommodations
Relax in guest rooms equipped with a flat-screen TV and coffee machine for a cozy stay.

Convenient Amenities and Services
Start your day with a complimentary continental breakfast and let our friendly staff assist in planning Bay Area excursions.

Experience the best of San Francisco at SureStay by Best Western San Francisco Marina District. Book your stay now for an unforgettable visit!

Important information:

Please note: On site parking is limited and not guaranteed. Parking is on a first-come, first-served basis.

This hotel has no elevator and is accessible by stairs only. The rooms are located 15 steps upstairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 400 reviews
Cleanliness: 7.05
Service: 8.51
Location: 8.55
Room Quality: 7.51
Amenities: 6.54
Value for Money: 7.5
Food and Beverage: 7.55
Overall Experience: 7.61
P
Pedro • solo_traveller • ar
8
Muy bueno . Excelente relación precio- calidad
Pros:

Muy limpia habitación cómoda . Personal muy atento . Excelente relación precio calidad en Marina district

Cons:

Es sencilla . Pero correcta

2026-02-14 • via Nuitee
A
Artemio • couple • us
5
Pros:

Not it’s ok but staff it’s taken time to fine a room because the first room was for disabled and bathroom was not working so it was the water is all over the bathroom

Cons:

I am so happy because he did not solve problems as soon as possible

2026-02-14 • via Nuitee
K
Kimberly • solo_traveller • us
10
Affordable and decent motel
Pros:

It was quiet.

2026-02-10 • via Nuitee
T
Truckee Lady • family_with_children • us
6
Pros:

Was a good room comfy

Cons:

Paid for a fireplace and it didn't work and no discount!

2026-02-01 • via Nuitee
A
Atsushi • family_with_children • jp
8
2026-01-27 • via Nuitee
D
Diana “D” • family_with_children • us
6
Pros:

The location is good, near lots of shops and restaurants. Near The famous Lombard Street with the curvy road.

Cons:

Did not that or for place was not working. And we were getting bitten by mosquitoes due to the large gap underneath the door.

2026-01-22 • via Nuitee
• family_with_children • us
10
Pros:

Месторасположение шикарное, персонал отзывчивый! Номера хорошие, было чисто!Все было супер! Все достопримечательности в пешей доступности !!! Очень крутое месторасположение 🥰

2026-01-22 • via Nuitee
L
Louie • solo_traveller • us
2
Location was good for where I wanted to go. Price was good. Staff was nice.
Pros:

Location was near where I wanted to go. I didn't have breakfast but I was told about it. The room was okay had what it needed lots of room to store the things I had. Mirror was big and bright which was nice.

Cons:

The safety lock on top of the door in my room was missing so that was concering and made me feel unsafe but luckly no one came into my room as I slept. Also as I walked on one side of my room it kept creeking so something wrong with the flooring maybe wasn't a big deal I just slept on the other side. Problem the wall was thin so you can hear people next door and at the time I stayed there were people making loud nosies.

2026-01-21 • via Nuitee
R
Rosemary • couple • us
9
Very nice stay
Cons:

Contact info didnt work. No replies to texting or emails given

2026-01-19 • via Nuitee
T
Tammy • family_with_children • us
9
2026-01-19 • via Nuitee
C
Candida • couple • us
8
2026-01-19 • via Nuitee
C
Christian • family_with_children • us
8
2026-01-19 • via Nuitee
S
Szilvia • family_with_children • hu
8
Elégedettek voltunk vele.
Pros:

A reggeli elfogadható volt, Nagyon jó helyen volt a szállás. Csendes volt.

Cons:

A hely, ahol reggelizni lehetett nagyon kicsi volt.

2026-01-19 • via Nuitee
A
Ashley shields • family_with_children • us
8
Pros:

Staff was friendly and help

Cons:

Road noise

2026-01-15 • via Nuitee
M
Mosiah • family_with_children • mx
7
Pros:

Me gustó la ubicación

Cons:

No habia nadie en recepción y habia varios grupos esperando a que alguien atendiera la recepción, eran como las 5 pm y subí entre las habitaciones y el chico de recepción andaba en el tercer piso. Tardo como 20 min en bajar. Y tiene muy pocos lugares de estacionamiento gratis (alrededor de 10), el resto cuesta $25 en el mismo hotel

2026-01-14 • via Nuitee
A
Alexei • couple • au
8
Pros:

Location, recently renovated, quiet

2026-01-12 • via Nuitee
G
Graziela • couple • br
9
2026-01-11 • via Nuitee
A
Alexei • solo_traveller • au
8
2026-01-11 • via Nuitee
A
Arguelles • couple • us
5
2026-01-11 • via Nuitee
H
Helen • family_with_children • us
10
Pros:

It was a nice and quiet place. I got some much needed rest. Staff was great.

Cons:

Everything was fine

2026-01-06 • via Nuitee