Four Seasons Hotel Los Angeles at Beverly Hills

Extremely disappointing experience and terrible customer service.

My partner and I visited the Four Seasons Spa to celebrate our anniversary, hoping to spend time together before and after our services. Because this is a gender-specific spa, communication was especially important — yet it was completely mishandled.

I waited in the lobby for 20 minutes—twice—while my partner was inside, and the staff never once informed her that I was waiting. Later, I went to the pool, and again, they failed to tell her where I was. As a result, we lost valuable time together on what was supposed to be a special occasion.

What made the situation worse was the response from the manager, Carene. She spoke down to us, dismissed our concerns, and denied that anything went wrong, even though the lack of communication was obvious. There was no apology or accountability—only repeated statements that she “disagreed” with our experience.

For a brand like the Four Seasons, this level of customer service is unacceptable. Our anniversary was impacted, and instead of being met with empathy or professionalism, we were treated with indifference.

I would never return here again. The customer service was terrible, and I do not recommend this spa.

We were there for their Thanksgiving brunch and it was a huge disappointment.

1. We were seated in the back room where they rolled out banquet tables and chairs. I think paying $250 per person to eat as if I'm paying half price is not appropriate.
2. When I asked the host for a new table, instead of even pretending, she asked what exactly I didn't like about the table and said there wasn't anything she could do.
3. They claim they have live music but... when you are put into the back room sitting on banquet chairs, we can't really hear anything that's going on in the actual restaurant. Bc we weren't eating in the restaurant.... We ate in the back closet.
4. They didn't even have the BASIC Thanksgiving desserts: pecan pie and pumpkin pie. How do you have a Thanksgiving buffet, chatting $250 pp and not have the basic holiday dessert?
5. Every other parties that were brought to this back closet room demanded another table and seemed to be taken away. Except for us, some breastfeeding woman, someone else that brought a DOG, and a group who came in literal sweatpants. Meanwhile, our family took time to dress nice and wear matching outfits. We will never forget the experience and the way the manager and host made us feel like second class citizens or as if we were being given half off for our meals. To pay $1700 for brunch to be treated that way is unacceptable.

I can’t add photos bc we didn’t waste time taking pics of the abhorrent banquet room and banquet tables n chairs. Additionally right above our table was a huge water stain. Truly gross for a four seasons experience.

I've been going to their brunches for Mother's Day in the past and have been sat inside the restaurant and have had good service but after today, will never to back. We let the manager know and he couldn't have cared less.

During a busy week, I had to zip to LA for a meeting. I'm so glad I chose the Four Seasons, which proved to be an oasis of calm and quiet elegance. Just what I needed to recharge my batteries. Nothing beats the Four Seasons service. The personal touches. And the beds! I had a wonderful and blissfully quiet stay and will return home a bit less stressed than when I started.

The Four Seasons Beverly Hills is the best of the best!
Great Staff
Great Service
Great Rooms
Great outdoor spaces
Great Food
Great Swimming Pool
Great Restaurants
Great Smelling
Great Car Service

Excellent staff and exceptional space. Convenient location

This hotel is so outdated it’s an embarrassment to all Four Seasons. There a real Four Seasons hotel on Wilshire Blvd right off Rodeo that one is fresh. This one isn’t even technically in Beverly Hills it’s West Hollywood they just use that name to be able to charge guest more money. Salvador at valet is not nice at all. Super rude staff all around. Go to one of the 100 hotels around in area that are legit hotels worth your money.

Great location and friendly staff.

Excellent room service, and great staff!!

מלון נהדר.

Favorite hotel in LA.

It was below what I expect of the Four Seasons. When you are paying a crazy price point you expect at least a nice room or great service or ideally both. First the good: front desk was courteous. Room service delivery woman, pool attendants,and spa receptionist were sweet. The waitstaff and especially the bar guy in the morning making coffee were attentive and nice. What knocked it down 1 star - valet parking rude and really poor sense of how to keep the traffic area clear. Like if you are going to be loading or waiting for a vehicle to load, don’t have all 3 cars lined up side by side blocking all 3 lanes of traffic. One night, after 5 minutes of waiting in my vehicle when I just want to get going, I suggested they move the parked car off to the side I was told “we are busy right now!” (I can see that but honestly my high school kid could easily tetris the vehicles around to create an open thoroughfare). The “wellness room” I paid a little extra for on fitness level came with a yoga mat BUT no place to do yoga in the room! Small room and more on par with an Aloft room. The Osea body lotion seemed watered down and not hydrating (should have stuck with L’Occitane products). Front desk staff in evening sometimes seemed a little like they were in training? Nice enough but would say no to things until a coworker who overheard would come over and correct them. This happened with a couple of front desk staff. I feel like the default at most 5 star hotels is to accommodate the guest, so if the staff is new, they should say “let me check” first. I was disappointed but 80% of the staff was great so 4 stars.

We had a wonderful stay at this beautiful hotel. Everyone went out of their way to make our stay memorable: Mr Momobou and Ms Lilian at the reception desk: your kindness has been so appreciated and we loved our beautiful room so much. Mr David was so attentive and Mr Nick made our dinner at La Ola restaurant especially nice.
Having said this, we liked everything about this hotel: the lobby with the astonishing art works, the well-kept garden, the pool area and the great valet service. A heartfelt Thank you to everyone. We cannot wait to return!

Los Angeles is a destination we travel to frequently, though not every year. Each time, we stay at the Four Seasons Beverly Hills, where I have stayed a total of five times. Before that, I had also stayed twice at The Beverly Hills Hotel. Beyond the excellent service of the staff and the comfort of the property, the main reasons I choose the Four Seasons are its location and atmosphere. You can easily walk to Robertson and Beverly Hills, and although it is centrally located, it never feels overcrowded. I also love that local residents choose the hotel for dinner, breakfast, or even weekend stays—it truly makes you feel like part of the community. That sense of belonging is one of the things I look for when I travel. Most likely, I will be staying here again on my next visit.

The staff is so unbelievably remarkable here. There’s a reason why they are the one and only Four Seasons Hotel-the service is impeccable! Thank you for always making me feel like family! 🙏

Beautiful property all around