The Strathallan Rochester Hotel & Spa, Tapestry by Hilton

Hotels
•
Tapestry Collection
8.8 (138 reviews)
550 East Avenue , Rochester , US
+1 585-461-5010

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location / walkable to restaurants and sites
Friendly / helpful staff (many positive mentions)
Breakfast and dinner were great / food excellent
Nice gym
Beautiful hotel, well kept, great views
Ballroom/wedding reception praised
Cons:
Perceived overpriced / not great value for money
Instances of rude staff / reported racial tension
Bar/restaurant slow service and a little dirty
Room issues: bed not great; kitchen suite lacked plates/forks
Bonfire/amenity booking miscommunication

Categories

Cleanliness
8.9
Generally reported as very clean by several guests, though one review noted the bar/restaurant area was a little dirty.
Service
8.6
Many guests praised staff as kind and helpful, but there were notable complaints about rude interactions and a racial-tension incident that lowered this score slightly.
Location
10
Repeatedly described as a great, convenient location close to restaurants and sites and walkable after dinner.
Room Quality
8.5
Rooms exceeded expectations for some (great views), but issues reported included an uncomfortable bed for some guests and a kitchen suite missing plates/forks.
Amenities
8.7
Positive mentions of the gym and ballroom; some operational issues (bonfire area reservation/communication) affected the amenity experience.
Value for Money
7
Several guests explicitly described the hotel as overpriced or 'a bit pricey for quality,' so value scores are noticeably lower.
Food and Beverage
9.7
Breakfast and dinner were praised and food described as excellent, though there were isolated complaints of slow service and a slightly dirty bar/restaurant.
Overall Experience
9
Overall very positive experiences and enthusiastic praise from multiple guests, tempered by pricing and some service-related incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Accommodations
Indulge in a stay at The Strathallan - a DoubleTree by Hilton, offering elegantly designed rooms and suites with modern amenities including flat-screen TVs and refrigerators. Upgrade to a suite with a fully equipped kitchen for added convenience.

Dining Excellence
Savor delicious meals at The Grill at Strathallan Hotel Rochester, serving delectable breakfast, lunch, and dinner options. For a more private dining experience, take advantage of the convenient room service available to all guests.

Convenient Location
Situated just minutes away from the airport and the city center, our hotel provides easy access to popular attractions such as the University of Rochester and the Memorial Art Gallery. Book your stay now for a memorable experience at The Strathallan.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Guest Reviews

8.8
Based on 138 reviews
Cleanliness: 8.9
Service: 8.6
Location: 10
Room Quality: 8.5
Amenities: 8.7
Value for Money: 7
Food and Beverage: 9.7
Overall Experience: 9
M
Melinda • solo_traveller • us
8
Good, but a bit pricey for quality
Pros:

Great location and nice staff

Cons:

We had a kitchen suite but no plates or forks

2026-10-26 • via Nuitee
J
James • solo_traveller • us
10
very enjoyable experience
Pros:

breakfast and dinner were both great

Cons:

not applicable

2026-10-26 • via Nuitee
N
Natalie • couple • ua
9
2026-10-09 • via Nuitee
G
Gloria • solo_traveller • us
10
Overall, very nice spot!
Pros:

Location

Cons:

Bar/ restaurant was a little dirty and service was a little slow

2026-09-14 • via Nuitee
O
Olimpo • couple • us
10
Todo fue maravilloso. Con certeza volveré.
Pros:

Maravilloso, estuve en una habitación en el 6to. piso y tiene una vista maravillosa.. La habitación superó todas las expectativas..

Cons:

N/A

2026-09-11 • via Nuitee
A
Audrey • extended_group • us
6
Overpriced and need implicit bias training.
Pros:

The bed was comfortable and the location of the venue my party and I attended was near.

Cons:

My party was told the " bonfire area was being used ( twice) as we didn't know we had to sign it out or reserve it. The staff ( males) on the L floor were quite rude on the elevator ( twice) as the elevator arow pointed down and my group was heading to the upper floor. They seemed upset that we were on the same elevator as them. Also, I sense a little racial tension with some staff ( males) as I am an African American woman. The energy seemed off. My party was told to " move to another location" as we were told areas to smoke cigarette's, however a male approached us and said, " I can't have you smoking out here by the pit because we serve food here. Miscommunication from YOUR staff. racial tension again. 45% not welcomed or embraced.

2026-09-09 • via Nuitee
J
Jason • solo_traveller • us
8
2026-09-04 • via Nuitee
Z
Zebadiah • solo_traveller • us
10
2026-09-02 • via Nuitee
J
Jeffrey • couple • us
8
2026-08-30 • via Nuitee
S
Scott • couple • us
9
Pros:

Great staff ..great location ..Nice gym

Cons:

Bed wasn’t great

2026-08-21 • via Nuitee
R
Richard • couple • us
8
Pros:

Location was convenient. Close to restaurants and sites

Cons:

Nothing

2026-08-10 • via Nuitee
B
Brittney • solo_traveller • us
10
Quick local getaway to surprise my husband on his birthday
Pros:

Great location. We were able to walk after dinner. Hotel is very clean and well kept.

2026-08-03 • via Nuitee
N
Naomi • family_with_children • il
10
2026-07-25 • via Nuitee
G
Georgeanne • couple • us
10
Very attentive ,great place
Pros:

It was a beautiful hotel.. Kind and helpful enjoyed my time .Food was excellent .wedding reception in ballroom breath taking!

2026-07-20 • via Nuitee
J
Jennifer • couple • us
9
2026-07-05 • via Nuitee
D
Dan • couple • il
10
2026-06-22 • via Nuitee
L
Lesley • couple • ca
10
2026-06-19 • via Nuitee
A
Anthony • solo_traveller • nz
9
2026-06-01 • via Nuitee
W
wang • family_with_children • ca
7
2026-05-19 • via Nuitee
C
Cynthia • couple • us
8
2026-04-19 • via Nuitee