The Strathallan - a DoubleTree by Hilton

Hotels
•
Doubletree by Hilton
8.9 (267 reviews)
550 East Avenue , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient to areas of interest
Cons:
Disgusting room condition
High price for value

Categories

Cleanliness
6.54
The room is absolutely disgusting! There are stains all over the walls, ceiling and furniture.
Service
10
Friendly staff and they were very accommodating.
Location
10
Great location with many restaurants within walking distance.
Room Quality
8.04
Room was a semi-suite, design was dated and kitchen needed updates.
Amenities
9.54
Exercise room is acceptable; decent parking available.
Value for Money
8.54
Quite pricy for the quality received, especially given the conditions of the room.
Food and Beverage
8.54
Would love complimentary breakfast.
Overall Experience
10
While there were positives, the cleanliness issue greatly affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:11

Property Description

Luxurious Accommodations
Indulge in a stay at The Strathallan - a DoubleTree by Hilton, offering elegantly designed rooms and suites with modern amenities including flat-screen TVs and refrigerators. Upgrade to a suite with a fully equipped kitchen for added convenience.

Dining Excellence
Savor delicious meals at The Grill at Strathallan Hotel Rochester, serving delectable breakfast, lunch, and dinner options. For a more private dining experience, take advantage of the convenient room service available to all guests.

Convenient Location
Situated just minutes away from the airport and the city center, our hotel provides easy access to popular attractions such as the University of Rochester and the Memorial Art Gallery. Book your stay now for a memorable experience at The Strathallan.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 267 reviews
Cleanliness: 6.54
Service: 10
Location: 10
Room Quality: 8.04
Amenities: 9.54
Value for Money: 8.54
Food and Beverage: 8.54
Overall Experience: 10
J
Jazmin • solo_traveller • us
9
Pros:

It’s a nice and clean hotel. Staff and facilities are very accommodating.

Cons:

It’s quite pricy. I stayed for 3 nights and with incidental charges (the charge prior to seeing how you leave the hotel room) it was 1k.

2026-01-19 • via Nuitee
J
John • extended_group • us
10
Pros:

This is a beautiful part of Rochester. many restaurants/cafes within a moderate walking distance. (say up to a mile)

2026-01-19 • via Nuitee
E
Elisa • solo_traveller • de
5
Die Zimmer sind wunderbar und sauber, aber das Preis Leistungsverhältnis hat während dem Umbau nicht gepasst.
Pros:

Zimmer an sich

Cons:

Umbauarbeiten die nicht vorher angekündigt wurden und der gesamte Eingangsbereich eine Baustelle war. Restaurant ebenfalls geschlossen aber ohne Info vorab und sehr ungesundes Frühstücksangebot.

2026-01-18 • via Nuitee
G
Gray • couple • us
9
2026-01-09 • via Nuitee
K
Kimberly • solo_traveller • us
5
Pros:

Location, restaurant

Cons:

Reserved room. Needed a specific type. Paid for upgrade. Stayed at this specific location as it was recommended highly. My daughter had a procedure done and needed to be comfortable for the next 24 hours, arrived to check in, room was not ready, gave us "better room" (i booked a suite)top floor corner. Filthy! Bathroom used and not clean. Sheets dirty and visible brown marks on sheets and pillows. Called manager and he came immediately up and reviewed room and immediately gave us new accommodations.
Meanwhile - after 2 hours of this. Post surgery. Not a pleasant transition!
Your manager did hop right on it and was very apologetic.
Would i return to your establishment or give a great review of property.
I would definitely look elsewhere first and try another property before booking at this specific property again.

2026-01-07 • via Nuitee
L
Luis • extended_group • us
9
2026-01-04 • via Nuitee
M
Michael • couple • us
9
Very comfortable rooms nice staff and facilities
Pros:

Central location near major attractions

2026-01-04 • via Nuitee
D
Denise • extended_group • us
10
2026-01-02 • via Nuitee
K
Kelley • family_with_children • us
5
So loud,!
Pros:

Great location.

Cons:

Very loud construction!!!!

2025-12-22 • via Nuitee
Y
Younes • family_with_children • ca
9
2025-12-22 • via Nuitee
D
Danelle • family_with_children • us
10
Great stay, friendly staff and convenient location.
Pros:

Friendly Staff and convenient to locations of interest. Room was clean and comfortable.

2025-12-20 • via Nuitee
J
Jeffrey • couple • us
10
2025-12-08 • via Nuitee
B
B. Giovanni Notto • couple • us
9
High standard hospitality
Pros:

Room was a semi-suite, so there was space for two, and also a nice desk for work. Exercise room is OK, certainly better than not having one. Plenty of parking for my rental car. Overall quality of service delivery was quite high.

Cons:

There was no kettle available to boil water and make tea of coffee; just a junky coffee maker we were instructed to use to make tea (inadequate). Seeing as I stayed here for a week, I was a little frustrated that management wouldn't let me check in a couple hours early or check out a couple hours late.

2025-12-07 • via Nuitee
E
EDWARD • couple • us
10
2025-11-26 • via Nuitee
G
Gray • couple • us
8
2025-11-15 • via Nuitee
L
Lewis • solo_traveller • gb
10
2025-11-03 • via Nuitee
B
Brice • family_with_children • fr
10
2025-10-30 • via Nuitee
A
Anne
10
Perfect.
Pros:

Friendly welcoming staff, clean and spacious room, comfortable bed and perfect pillow.

2025-10-12 • via Nuitee
S
Sean
6
Pros:

Room didn’t feel clean

2025-10-06 • via Nuitee
L
Louis
10
Pros:

Nice we had a balcony by you could actually use.

2025-09-22 • via Nuitee