Comfort Inn & Suites Knoxville West

Hotels
•
Comfort Suites
7.4 (393 reviews)
7737 Kingston Pike , Knoxville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean breakfast
Good location
Cons:
Unclean rooms
Unpleasant odors
Outdated facilities

Categories

Cleanliness
5.49
Several reviews mentioned bad smells, mold, and unclean conditions.
Service
8.46
Staff were courteous and professional, but some guests felt unwelcome.
Location
8.5
Great location close to mall and food options.
Room Quality
6.45
Rooms were outdated and some experienced cleanliness issues.
Amenities
6.48
Facilities showing wear, pool was not accessible.
Value for Money
7.44
Good price but quality does not meet expectations.
Food and Beverage
8.49
Breakfast was good and well stocked.
Overall Experience
7.86
Mixed feelings, with some guests having a decent stay but many issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:46

Property Description

Outdoor Pool and Fitness Centre
Enjoy a refreshing swim in the outdoor pool or keep up with your workout routine in the fitness centre during your stay at the Comfort Inn and Suites Knoxville.

Convenient Amenities in Every Room
Relax with the convenience of a cable TV, microwave, and small refrigerator in your room. Suites offer extra comfort with a seating area and sofa bed, perfect for unwinding after a busy day.

Central Location and Additional Facilities
With a prime location just minutes away from West Town Mall and Knoxville Convention Center, this hotel also offers a business centre, 24-hour reception, mini-market, and launderette for your convenience.

Book your stay at Comfort Inn and Suites Knoxville now to experience these fantastic amenities and more!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 393 reviews
Cleanliness: 5.49
Service: 8.46
Location: 8.5
Room Quality: 6.45
Amenities: 6.48
Value for Money: 7.44
Food and Beverage: 8.49
Overall Experience: 7.86
B
Bryan
6
Pros:

The continental breakfast was pretty good but that’s really the best I can say. When I got to my room, the AC was running full blast and it was freezing in the room so I actually had to turn the heat on for a while. Once the room started to warm up, I figured out what the AC was running: it was to cover the very musty smell throughout. The bathroom fan was defective and was incredibly loud. Carpets throughout the hotel are badly stained and need to be replaced

2025-10-12 • via Nuitee
R
Ronald
8
Pros:

Breakfast was what I expected.

2025-10-11 • via Nuitee
K
Kristi
2
Pros:

The hotel looks just like any other comfort suites from the outside, but from the inside, it couldn’t be further in quality to any any other comfort suites I’ve ever seen. I turned on the light and two roaches started running from beside nightstand and there was a gaping hole in the wall just above the trim that looks like it could get in and out of. I would say this would be closer to a Noel motel four star hotel. I immediately contacted Travelocity who started an investigation and spoke with the front desk and said they would get back to me within 48 hours. They did and said the hotel refused to refund my money. I called and spoke with the management and they said because I didn’t check out after I had checked in. They wouldn’t be able to issue me a refund. I will never stay at comfort Inn for comfort suites again.

2025-10-10 • via Nuitee
G
Gregory
2
Pros:

It's the dirtiest crumbiest hotel I ever stayed in my 63 year old LIFE!

2025-10-10 • via Nuitee
D
dindar • couple • us
10
2025-10-09 • via Nuitee
J
Jane
4
Mold
Pros:

The bathroom was nasty. Mold all over the shower.

2025-10-09 • via Nuitee
J
Jessica
6
Pros:

Clean enough, there were no sheets or extra pillow for the sofa bed. There was a bucket in our shower, not sure why. Wasn’t the ice bucket. There was no blow dryer and the microwave wasn’t connected. Couldn’t move stand it was on to plug in.

2025-10-09 • via Nuitee
A
Angela • couple • us
5
2025-10-08 • via Nuitee
S
Sharon
10
Pros:

Very clean, staff was friendly and helpful.

2025-10-07 • via Nuitee
H
Hammons • couple • us
8
Nice place to stay!
Cons:

Carpet had musky smell….needs to be replaced. Shower was not easy to figure out how to use.

2025-10-06 • via Nuitee
A
Andrea
6
Pros:

Staff were kind and thorough. Parking and area felt very safe. Breakfast was good. The room was clean. However - the room had a very distinctive moldy smell

2025-10-05 • via Nuitee
P
Pamela
10
Pros:

Great

2025-10-05 • via Nuitee
L
Laryn • couple • us
8
2025-10-04 • via Nuitee
S
Staci
10
Pros:

Clean room, no bad odors in the room or hallway. Friendly front desk staff.

2025-09-30 • via Nuitee
J
Janet
2
Pros:

Hard cut toe nails all on the floor of the room. Bad ant infestation ants in bed and all over everything. They gave us a vacuum cleaner to clean it the vacuum started sparking and then wouldn't come back on. They had a tom and jerry whole in the wall as well. Also the room had a very bad molded smell. Please DO NOT BOOK EVER!!!!

2025-09-28 • via Nuitee
M
Michael
8
Pros:

The hotel is an older property once inside despite an updated outer look. The property does it best to maintain a clean and respectable unit.

2025-09-27 • via Nuitee
D
Diana • partner
6
Pros:

Staff were good, we felt safe and shopping/restaurants within walking distance.

2025-09-27 • via Nuitee
K
Karen • partner
10
Pros:

The room was very clean, was was good with a few options and the staff were very friendly and nice.

2025-09-25 • via Nuitee
S
Sherrell
10
Pros:

The staff are great. They let me check in early because I had a wedding to attend and really needed to get ready.

2025-09-22 • via Nuitee
S
Shannon
4
Pros:

Staff was very nice and helpful when we had interactions but the room and especially bathroom were in pretty bad shape with a lot of visible mold. The bed was comfortable.

2025-09-21 • via Nuitee