Marriott Tuxtla Gutierrez Hotel

Hotels
•
Marriott Hotels & Resorts
8.5 (321 reviews)
Boulevard Dr Belisario Dominguez No. 1195 Col. Santa Elena , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Cleanliness of common areas
Good location
Friendly staff
Cons:
Cleanliness issues in rooms
Outdated room facilities
Noise from nearby bar
Limited menu options

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, including reused toilet paper and dated facilities.
Service
9.93
Overall positive feedback on service, with staff being attentive and helpful.
Location
8.47
Good location, but some mentioned it being somewhat far from the center.
Room Quality
7.92
Mixed feedback; some enjoyed the comfort while others found furniture outdated.
Amenities
8.45
Amenities were generally well-received, but some facilities need modernization.
Value for Money
8.91
Prices were considered fair for the service provided.
Food and Beverage
8.46
Breakfast was positively rated, but menu quality and items were critiqued.
Overall Experience
8.43
Generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:48

Property Description

Luxurious Facilities and Outdoor Pool
Marriott Tuxtla Gutierrez boasts luxury facilities and an inviting outdoor pool, ensuring a relaxing and indulgent stay for guests.

Elegant Rooms with Modern Amenities
The contemporary-styled rooms at the hotel offer high-quality bed linens and a range of modern amenities, including a work desk, high-speed internet, and a minibar, providing guests with a comfortable and convenient space to unwind.

Gastronomic Delights and Scenic Views
Indulge in the brilliance of the hotel's gastronomy at the on-site restaurant, serving delectable international cuisine with stunning views through its large windows. Afterward, unwind at the bar with a refreshing drink or snack, adding a touch of culinary delight to your stay.

Experience luxury, comfort, and culinary excellence at Marriott Tuxtla Gutierrez. Book your stay now to explore the wonders of Chiapas effortlessly.

Important information:

Please note that breakfast services are not included for any additional children staying in the room. The breakfast for children is charged separately per child, per day, and can be payed directly at the hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 321 reviews
Cleanliness: 7.46
Service: 9.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 8.43
G
Geovanny • family_with_children • mx
10
2026-02-10 • via Nuitee
M
Mildred • couple • mx
10
2026-02-10 • via Nuitee
A
Ana Cristina • couple • mx
10
2026-01-31 • via Nuitee
P
Paulina • couple • es
3
Wouldn’t recommend it.
Cons:

The room had a dead cockroach, there was a leak in the room, and on top of that, my sun glasses went missing.

2026-01-26 • via Nuitee
A
Adam • couple • gb
10
An excellent stay at a reasonable price that I would love to return back to.
Pros:

They had wonderful staff that were very polite and mostly good at delivering great service. The men assisting with bags were great. The room had exceptional amenities and the room surprised me as it was actually better than what I was expecting. The view from our room was incredible. The shower/ bath was perfect and easy to use with plenty of shampoo, conditioner, body wash and soap. They even had a hair dryer. The Marriott logo on the toilet roll was also a nice touch. The fridge was very useful and the complementary water was appreciated. The gym facilities were reasonably good for a 5-star hotel and were very spacious. The pool was also great. Breakfast was also exceptional according to my friend.

Cons:

There was some confusion that wasn’t great as my friend paid for breakfast but was then going to be charged another breakfast fee for returning to pick up a single banana. That seems quite unreasonable, considering that he had paid already and staff refused to believe him so we had to inform reception who had the bill and had to verify. This was quite frustrating. What was also frustrating is I paid for a drink and it took 10 minutes for me to get my change (in an empty bar), making me think they had thought it was a tip. This would’ve been a very large tip, considering its price. I also gave extra change anyway to simplify the calculation for change so they only owed me notes in pesos. The other pool would’ve also been good for kids had it been clean. It was a bit annoying and didn’t make sense that there was only one lift and stairs for going up and down the floors. A sauna would’ve been appreciate and slippers for the pool and/or slippers and a robe for the room would’ve also been nice.

2026-01-22 • via Nuitee
A
aricort444 • couple • us
6
grande y bonito, busca habitacion sin ruido
Pros:

bonita alberca, muy fria en enero
bonito restaurante
buenos alimentos
bonita entrada

Cons:

RUIDO EN LA NOCHE de la calle fue HORRIBLE, quedamos en 214 y no paro hasta la madrugada
la alfombra esta fea en la habitacion

2026-01-21 • via Nuitee
D
Dulce • couple • mx
10
2026-01-20 • via Nuitee
E
Eliezer Alejandro • family_with_children • mx
10
2026-01-19 • via Nuitee
J
JOSE MANUEL • solo_traveller • mx
9
comodo pero puede parecer menos viejo
Pros:

La alberca, estaba muy agradable, amplia y no habia muchos huespedes eso fue genial, las areas verdes bastantes limpias, me encanto que el hotel estaba en una tipo montaña le dio altitud y esta bonito en general, el señor Gil bell boys muy atento, amable y excelente anfitrion, la comida cumple con su objetivo tiene buen sabor y es de buena calidad, las camas comfortables, la habitacion en general bien aunque tenia un ventanal grande la iluminacion de la habitacion es luz amarilla y lo hace parecer un hotel viejo, aunque lo sea, creo hay detallitos que lo pueden hacer parecer menos viejo.

Cons:

siempre hay detalles en los resaturantes, el desayuno los meseros superocupados, la tanecion fue poca para quienes ibamos de 1 o 2 personas ya que se enfocaron en las mesas grandes y desatendian las demas, observacion la hostes podia haber contribuido pero creo solo se dedicaba a colocar la gente que llegaba, al mediodia estaba solo el restaurant y aun asi el servicio era lento, en el bar abajo del lobby, decia un horario de 1 de la tarde hasta tal hora de la noche y no habia bartender en la tarde que fui cerca de las 2 pm, tuve que hablar con un mesero de alli para que le hablaran al chico, pero por las noches el dia de mi salida un mesoro de ese bar superamable la verdad no recuerdo su nombre pero ya no tenian servicio de comida soilo por room service pero el me hiso favor de pedir la comida y llevarla al bar donde estaba, gracias

2026-01-19 • via Nuitee
F
FRANCISCO JAVIER • extended_group • mx
10
AGRADABLE
Pros:

OLVIDE UNOS AUDIFONOS ME ENCANTARIA SABER A DONDE ME PUEDO DIRIGIR HABITACION 312

2026-01-19 • via Nuitee
E
Elida martin • extended_group • mx
10
10
Pros:

Fue bufét asi que todo bien

2026-01-19 • via Nuitee
N
Nico • family_with_children • us
10
2026-01-19 • via Nuitee
D
Dayanne • couple • mx
5
Comodo
Pros:

La alberca

Cons:

No me gusto q me cobraran mas a lo q decia booking

2026-01-19 • via Nuitee
J
JOSE WILFREDO • family_with_children • mx
10
2026-01-19 • via Nuitee
D
Dolores • family_with_children • mx
5
Deja que desear siendo una cadena hotelera
Pros:

El restaurante

Cons:

Que los cuartos tienen alfombra y sinceramente se ven sucias, tuvimos un incidente con mi peque y no se limpio la alfombra, sinceramente se ve sucia y solo la barren

2026-01-19 • via Nuitee
R
Renato • family_with_children • mx
1
Pésimo
Pros:

Nada

Cons:

Su atención el personal.no te da solución alberca agua fría instalaciones muy viejas mal olor en el cuarto la comida fria en el restaurante

2026-01-19 • via Nuitee
R
Rubén • family_with_children • mx
8
Pros:

Los alimentos de buena calidad

Cons:

La limpieza de las habitaciones

2026-01-18 • via Nuitee
R
Raffael • couple • ch
6
Pros:

Modern and large property with typical Marriott comfort. Amazing grounds and pool area.

Cons:

No designated smoking area within the property. There would be plenty of space for an outside smoking area within the grounds. Management obsessed with policies and not really focused on guest comfort. We paid for the room but they forgot to keep a pre-authorization for incidentals. Management made a big fuzz after our dinner assuming we would do a runner for a $50 dinner tab instead of just assuming that we would settle it when we check out, as is done in most other places.

2026-01-14 • via Nuitee
C
Carmen Irene • couple • mx
9
2026-01-13 • via Nuitee
L
leonor • couple • mx
10
me encanto muy limpio
Pros:

la habitación muy confortable

2026-01-13 • via Nuitee