Quality Suites Atlanta Airport East

Hotels
•
Quality Inn
4.9 (283 reviews)
357 Lee Street , Forest Park , US
+1 404-768-7799

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Very close/convenient to the airport
Inexpensive / cheap rates
Some staff were friendly and helpful
Shuttle service available (reported 24/7 by some)
Cons:
Poor cleanliness and bad smells in rooms and hallways
Breakfast quality low / limited options
Inconsistent or unprofessional front desk/service; long waits
Room issues: AC not working, missing pillows/towels, outdated furnishings
Payment/deposit/refund problems and unreliable shuttle at times

Categories

Cleanliness
3.5
Multiple guests reported strong unpleasant smells (urine, hallway carpet), stained/dirty rooms and carpets; one Spanish review noted 'muy limpio' but overall sentiment is negative and inconsistent.
Service
6.5
Mixed: some guests praised very friendly staff and 24/7 shuttle accommodations, while others reported unresponsive or allegedly intoxicated front desk staff, long waits and poor issue resolution.
Location
8.5
Consistently noted as very close and convenient to the airport; location praised despite other issues.
Room Quality
3.4
Multiple complaints about room condition: bad smells, no pillows or poor pillows, AC not working, outdated bathtub/couch and general dirtiness; a few guests mentioned spacious rooms but overall quality is poor.
Amenities
4
Amenities are inconsistent: shuttle service exists (but described as unreliable by some), breakfast available but low quality, and guests reported missing items (no towels, no phone, no microwave) and poor housekeeping.
Value for Money
5.5
Perceived as inexpensive/cheap by several guests which supports value, but deposit/payment problems, refunds not received and extra costs (Uber) reduce perceived value.
Food and Beverage
3
Breakfast received frequent negative comments: limited selection, stale/poor items (old boiled potatoes, tiny fruit), lack of protein and low overall quality.
Overall Experience
4.8
Overall mixed to poor: some guests had positive, convenient stays (especially regarding airport proximity), but many reported dirty rooms, poor breakfast, service failures and payment/refund issues leading to a generally negative experience for several visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Amenities
Indulge in the outdoor pool, fitness center, and free WiFi during your stay at Quality Suites Atlanta Airport East.

Delicious Breakfast Options
Wake up to a complimentary continental breakfast featuring a variety of options including yogurt, fruit cocktail, cereals, and more.

Convenient Facilities
Enjoy the convenience of an airport shuttle, 24-hour front desk, and meeting facilities at our property.

Experience comfort and convenience at Quality Suites Atlanta Airport East. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

4.9
Based on 283 reviews
Cleanliness: 3.5
Service: 6.5
Location: 8.5
Room Quality: 3.4
Amenities: 4
Value for Money: 5.5
Food and Beverage: 3
Overall Experience: 4.8
D
Daniel • family_with_children • us
9
Pros:

Place smells good

Cons:

Everything looks good

2026-10-27 • via Nuitee
S
Savannah • solo_traveller • us
10
Staff was super friendly from beginning to end. Had everything I needed thank you Quality Suites East:)
Pros:

Super close and convenient to the airport! Had accommodations for me upon request to and shuttle service 24/7 which was super great

Cons:

Nothing of note, no negative feedback

2026-10-26 • via Nuitee
C
Cleophus • couple • us
10
2026-09-19 • via Nuitee
L
Lakeida • family_with_children • us
1
Pros:

I didn’t stay I paid for room on my back statement the money was out of my account but they said they never received it me snd my kids drove 6 hours to check in and couldn’t even stay

2026-09-07 • via Nuitee
J
Jevon • couple • us
8
2026-09-07 • via Nuitee
J
Jasmine • couple • us
1
2026-09-02 • via Nuitee
D
Daniel • solo_traveller • es
10
Pros:

Muy limpio, habitación muy amplia y cerca del aeropuerto

2026-08-26 • via Nuitee
B
bobby • family_with_children • us
9
I will be staying again.
Pros:

Everything was fine. No issues

Cons:

No bad issues to report.

2026-08-10 • via Nuitee
K
Khandhia • solo_traveller • us
1
2026-07-20 • via Nuitee
I
Isabella • solo_traveller • us
8
2026-07-12 • via Nuitee
R
Roque • couple • us
10
2026-07-11 • via Nuitee
M
Milly • family_with_children • ar
7
Pros:

buen desayuno

2026-07-10 • via Nuitee
S
Sinini • solo_traveller • us
1
Pros:

The hotel staff put me on the 4th floor that they put all the crackheads & black people & the dirtiest rooms the room smelt like urine I want a refund.When I told the front desk person who smelled of alcohol n looked high he came to my room n started spraying dollar store air freshener instead of giving me a clean room.I need a refund.My phone number is ,(770)9121992

Cons:

Nothing there is no breakfast they had some old boiled stale potatoes n the tiniest 🍊 n very small apples.Didmt even have pillows .they stuffed a pillow case with some rags pillows are square.Why are they so cheap.The carpet stinks needs to be ripped or cleaned.No phone in the room o towels.No microwave n the AC was off in 98 degree weather n it never got cold even when I turned on the AC.I give this property a minus 10.They took a deposit it's been over a week i.want a refund for this stay

2026-07-02 • via Nuitee
B
Booker • solo_traveller • us
1
Pros:

It was cheap.

Cons:

The fact that I had to call the Hotel and see if anyone was working the front desk. I had been waiting more than 10 minutes for someone to show up after I rang their Ring doorbell device.

2026-06-26 • via Nuitee
J
Jadi • couple • us
6
Hall way on the 3rd floor smelled very bad. Carpet needs to be cleaned. Bathtub needs to be updated and the couch in the
Pros:

Location and price

Cons:

I missed the shuttled because I couldn’t understand the foreign tongue of the staff and they would refund me for the 4 nights of parking that I prepaid for. They have you call a number. They screen the call and never called back.

2026-06-15 • via Nuitee
Y
yer • family_with_children • us
7
2026-06-07 • via Nuitee
O
OneontaL • Friends getaway • Oneonta, Otsego County, New York
4
Mistake to let airline park us there
Pros:

Sent there by airline due to cancelled flight. Dirty. Unfriendly staff. Utterly disreputable shuttle. Had to Uber back to airport. Isolated. Only food available from 2 gas station convenience stores.
Terrible experience.

2026-06-04 • via Tripadvisor
K
Ktroya • couple • us
1
I hated it!
Pros:

Nothing

Cons:

They didn’t service my room the entire time I was there

2026-06-02 • via Nuitee
G
Grace • solo_traveller • ug
7
Overall it was good except for the breakfast
Pros:

You need to add more protein to the breakfast. At the moment, it has lots of carbohydrates

Cons:

Breakfast

2026-05-20 • via Nuitee
K
Ktroya • couple • us
1
2026-05-20 • via Nuitee