Grand Hotel Excelsior Vittoria

Hotels
•
The Leading Hotels of the World
9.8 (301 reviews)
Piazza Tasso 34 , Sorrento , it

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent customer service
Stunning views
Cons:
Price is on the higher side

Categories

Cleanliness
9.78
The room was spotless and well-maintained.
Service
10
Service was quick, attentive, and responsive, with staff paying great attention to detail.
Location
10
Amazing location with breathtaking views, perfect for accessing major attractions.
Room Quality
9.78
Rooms are large, well-appointed, comfortable, and offer beautiful views.
Amenities
9.78
Beautiful pool area, lush gardens, and live music creating a pleasant atmosphere.
Value for Money
9.28
Worth the expense given the high quality of the stay and amenities.
Food and Beverage
9.78
Breakfast buffet with fresh options and excellent quality.
Overall Experience
10
A magical, luxurious stay with a romantic, authentically Italian ambiance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:19

Property Description

Luxurious Mediterranean Escape

The Grand Hotel Excelsior Vittoria offers a truly luxurious experience perched on a rock overlooking the Bay of Naples. La Serra Spa: Indulge in relaxation at the spa complete with hot tubs and massage rooms. Outdoor Oasis: Enjoy the outdoor swimming pool on a sun terrace with hydromassage area. Elegant Accommodations: Stay in rooms with free Wi-Fi, air conditioning, and flat-screen TVs, some with balconies overlooking the bay. Immerse yourself in top-quality dining options, live entertainment, and stunning sea views. Book now for a Mediterranean getaway like no other.

Important information:

Room rates on 31 December include a gala dinner, soft drinks and wine. Extra guests will be charged separately. Please note that sparkling wine for the midnight toast is not included.

Please note only small pets are allowed on request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 40 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for € 446 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for € 132 per person per night when using an available extra bed.
    People 12 years old and over stay for € 198 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 301 reviews
Cleanliness: 9.78
Service: 10
Location: 10
Room Quality: 9.78
Amenities: 9.78
Value for Money: 9.28
Food and Beverage: 9.78
Overall Experience: 10
T
Tony • couple • gb
10
2026-07-17 • via Nuitee
L
Linda • couple • us
10
2026-07-15 • via Nuitee
3
392alunj • NONE
10
Best of hotel in Sorrento
Pros:

This hotel is just amazing, staff are all so friendly and helpful, everything was just perfect. Food quality and cleanliness was superb.

2026-07-13 • via Tripadvisor
A
Andrew • couple • ua
10
Pros:

Aurora
Anna
Camilla
Giovanni
Francesco

2026-07-13 • via Nuitee
A
Andrew • couple • ua
10
Pros:

Everything
Thanks to

Aurora
Anna
Camilla
Giovanni
Francesco
Frederica
Concetta

2026-07-12 • via Nuitee
M
Mohammed • couple • gb
10
Amazing time and the best hotel I have ever stayed in. Special shout to Catello who works in the restaurants who was so
Pros:

History, facilities, design, location and staff were amazing

Cons:

Wifi could be better

2026-07-10 • via Nuitee
8
805abdulq • Couples
10
Brilliant hotel and location. Truly stunning
Pros:

Amazing hotel and service, wifi in rooms is a little off. But everything else was amazing. Catello who works in the breakfast area was such an amazing host made us feel so welcome and truly an asset to the place

2026-07-09 • via Tripadvisor
V
vSb07 • NONE • Cleveland, Ohio
10
Perfect location
Pros:

Great location, just an elevator ride down to the marina. Beautiful facility, very friendly and welcoming staff.
Great for family with kids.

2026-07-08 • via Tripadvisor
A
AwildaWilliams • NONE • Shirley, Long Island, New York
10
Luxury, Elegance & Exceptional Service
Pros:

Our stay at Grand Hotel Excelsior Vittoria exceeded every expectation. From the moment we arrived, every member of the staff made us feel genuinely welcomed with exceptional professionalism, warmth, and attention to detail. The hotel is impeccably maintained, beautifully presented, and spotless throughout.

We had the pleasure of dining at Terrazza Bosquet and the Pool Terrace Restaurant, and both experiences were outstanding. The cuisine, service, and atmosphere were truly first-class and reflected the excellence of the hotel.

Every aspect of our stay was exceptional, making this an unforgettable experience. We will absolutely return in the future and will highly recommend Grand Hotel Excelsior Vittoria to our family, friends, and colleagues. Thank you for delivering such an extraordinary level of hospitality.

2026-07-05 • via Tripadvisor
H
heenie888 • NONE • Oak Ridge, New Jersey
10
Dream Hotel
Pros:

A once in a lifetime experience! The hotel and its grounds were absolutely gorgeous! The staff was so knowledgeable, kind, professional and incredibly attentive!

2026-07-03 • via Tripadvisor
G
Gabriela • couple • de
10
2026-07-02 • via Nuitee
C
C2516OUroberto • NONE
10
Mr Ordonez
Pros:

A beautiful jewel in the heart of Sorrento. With spectacular views that inspire your imagination. The entire staff was amazing we were welcomed with open arms and warms hearts by everyone; creating beautiful memories for a lifetime.

2026-06-29 • via Tripadvisor
R
robertmR253YM • NONE
10
Amazing property!
Pros:

Fantastic stay! From the moment we were greeted at arrival, until the porter drove us and our luggage down to the dock to board our charter to Positano, we were so impressed with the level of service. The property is remarkable and is located in the heart of everything. Our views from the balcony overlooking Naples Bay, Mount Vesuvius and the coast were breathtaking, and the sunsets!! We will be back!

2026-06-24 • via Tripadvisor
S
susan • couple • ie
9
Pros:

Everything

2026-06-24 • via Nuitee
F
fred_r_tarrant • NONE • Theydon Bois, Essex, England
10
Amazing Hotel.
Pros:

Amazing, this is our 5th visit - everything about this hotel is class, without any stuffiness - staff are superb, nothing to much trouble.
Central location, with breathtaking views at the back where you can a drink and enjoy the sunset.

2026-06-21 • via Tripadvisor
N
Nirav40 • NONE • Dubai, Emirate of Dubai
10
Stunning stay in Sorrento
Pros:

Best Heritage property, prime location, efficient concierge and amzing food experience.. prine location very near to shopping and restaurants..

2026-06-21 • via Tripadvisor
C
cammyp • NONE • Staten Island, New York
10
Magical
Pros:

Absolutely perfect , everything was truly amazing, beautiful, staff was great very helpful and sweet , a dream vacation

2026-06-14 • via Tripadvisor
S
Stephen • solo_traveller • gb
10
2026-06-14 • via Nuitee
S
samlaT9400WM • Family • Amsterdam, North Holland Province
2
Terrible experience in Grand Hotel Excelsior Vittoria
Pros:

We just came home from a 6-night stay in the Excelsior Vittoria hotel.
It saddens us that our stay was average, even below average.

Before coming to Sorrento we wrote to the concierge, asking to organize some excursions for us. I had to write three times before getting any answer (I even called between the 2nd and 3 mail as I thought there maybe were some technical issues).

We booked 3 dinners in the restaurant Terraza Bosquet. After the first evening however we had to cancel the remaining evenings. We were seated at the table furthest to the left (in the area where there are only two tables). When the waiter was describing each dish, we couldn’t hear him at all over the noise from the table next to us. We told him three times that we couldn’t hear him, but got no response. The wines were very good, but the food was truly very, very mediocre. We dined at Restaurant George (Naples), Don Alfonso and Il Buco; each of these three restaurants is far, far better than Terraza Bosquet – there is simply no comparison.

Before making the reservation I asked for the temperature of the pool, as we like very much to swim. I was told the pool was heated to 28-29°C. This was certainly not the case. The pool was way too cool. During the week passed at your hotel, we were only able to swim once, as the temperature was very cold. During the 6 days I only saw 2 persons having the courage to go in (a grandfather playing with his granddaughter). Plus there is this awful music, every day the same songs, we asked several times to stop the music, as I think everybody by the pool wants to relax, this however was not possible.
We stayed in rooms 122-123. The views were astonishing. The cleaning was done efficiently. The WIFI however almost never worked. The moment we left the hotel for the town, all messages came suddenly through our phone. It was almost impossible to buy a new book on Kindle, I had to download 6 or 7 times. This is unacceptable. I asked for 4 large bottles of sparkling water every day, some days we received them, the last days I had to ask 3 times for the bottles to be delivered.

We wanted to inform you so you could know. Some standards are really not met by this hotel.

In addition: we wrote this email to the owner, and concierge of the hotel. However, 1.5months after our stay, still got no reply...

2026-06-08 • via Tripadvisor
J
J2641HBkatiew • NONE
10
Amazing hotel
Pros:

Amazing boutique hotel in the heart of downtown Sorrento - but with the feel of being in a private garden. Highly recommend!!
The views are spectacular and the rooms deliver on the five star experience. The breakfast buffet is extensive and in a gorgeous ballroom with spectacular views.
When in town, you walk down a long garden path to get to the entrance. The terrace views are unrivaled. The elevator to the harbor is a special treat and make boat days relaxing and enjoyable from start to finish. The Concierge are wonderful and helped set up numerous reservations- for restaurants and activities.
The people at the hotel greeted us by name and made us feel so welcome.
Highly recommend

2026-06-05 • via Tripadvisor