Quality Inn & Suites Medina - Akron West

Hotels
•
Quality Inn
5.5 (89 reviews)
2850 Medina Road , Medina , US
+1 234-343-0125

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location/close to highways and events
Some helpful/friendly front desk staff
Pool was open
Late check-out offered
Good coffee and well-lit grounds
Some guests reported clean rooms and comfortable pillows
Cons:
Frequent cleanliness issues (dirty rooms, found underwear/socks, dead bugs)
Uncomfortable beds/mattresses and squeaky beds
Breakfast cold/undercooked and limited hours
Maintenance problems (shower/toilet/doors/TV)
Spotty Wi‑Fi and parking lot damage
Reports of rude or unresponsive staff and billing issues (double charges/charged after checkout)

Categories

Cleanliness
2
Multiple reviews report unclean rooms (dirty underwear/sock found, dead bugs, unsanitary conditions) and inconsistent housekeeping; cleanliness is a major negative.
Service
8
Mixed reports: several guests noted friendly/helpful front desk staff, late checkout and accommodating behavior, though others reported rudeness, poor responsiveness and unresolved issues.
Location
8.5
Consistently positive: guests cited convenient location near roads/events, well-situated and accessible; lighting and perceived safety around property noted favorably.
Room Quality
3
Many complaints about room condition: uncomfortable/rock-hard mattresses, squeaky beds, small bathrooms, patched walls and maintenance issues (doors, shower/toilet problems).
Amenities
7
Some good amenities reported (pool open, late checkout, good coffee, well-lit grounds), but others flagged issues (spotty Wi‑Fi, non-working TVs, parking lot damage).
Value for Money
5.5
Mixed value: some guests appreciated location/price, but reports of being overcharged, charged for nights after early checkout, and poor condition reduce perceived value.
Food and Beverage
3
Multiple complaints about breakfast quality and service (cold eggs, uncooked potatoes, limited hours); a few mentions of decent coffee.
Overall Experience
7
Overall mixed: several guests had safe, short, acceptable stays with helpful staff and open pool, while many experienced significant negatives (cleanliness, maintenance, rude/unresponsive staff) leading to a polarized set of experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location

Experience comfort and convenience at Quality Inn & Suites Medina - Akron West, centrally located near popular attractions like NASA Glenn Research Center and Akron Zoological Park.

Amenities Galore

Enjoy complimentary WiFi, delicious buffet breakfast, and unwind in the indoor pool or gym during your stay at our 2-star hotel.

Business and Leisure

Our hotel caters to both business and leisure travelers with a business center, multilingual staff, and free private parking to make your stay as seamless as possible.

Book your stay at Quality Inn & Suites Medina - Akron West now for a memorable and hassle-free experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.5
Based on 89 reviews
Cleanliness: 2
Service: 8
Location: 8.5
Room Quality: 3
Amenities: 7
Value for Money: 5.5
Food and Beverage: 3
Overall Experience: 7
C
Christina • solo_traveller • us
8
2026-11-03 • via Nuitee
R
Rivera • couple • pr
7
2026-10-20 • via Nuitee
W
williams • couple • us
6
The stay was good need more accommodations for breakfast and needs to know if the rooms are ready
Pros:

The pool was open and they gave late check out

Cons:

The first two rooms they gave me was not cleaned the one room had guest in it

2026-10-19 • via Nuitee
K
Katie • family_with_children • us
2
Don't stay here!
Pros:

Nothing to like

Cons:

Uneven floors, rundown building, smells horrible, bed too firm, very small room, squeaky floors, garbage outside, uninviting entryway, staff doesn't smile. Never coming back. Also charged me double

2026-10-17 • via Nuitee
B
Breanna • couple • us
10
2026-10-09 • via Nuitee
C
Cassandra • couple • us
2
Not very nice.
Pros:

Close to things.

Cons:

It wasn’t like the pictures. Seemed run down. Hopes in wall and bathroom looked like it was just patched up. The bed made clanging noises when you moved on it and not comfortable.

2026-10-08 • via Nuitee
F
francheska • solo_traveller • us
7
2026-09-11 • via Nuitee
T
Tiffany • solo_traveller • us
7
Pros:

Plenty of soft pillows, clean room and bathroom

Cons:

Uncomfortable bed and bedding

2026-09-06 • via Nuitee
D
Dreon • couple • us
10
2026-09-03 • via Nuitee
A
Allan • solo_traveller • us
9
safe and cozy for the night
Pros:

Good friendly helpful staff and cleanliness and felt welcome and safe. Well situated and accessible to main roads. Good coffee, lol! Well lighted areas surrounding the property.

Cons:

Extending the breakfast time till 10 am would have been nice for late arrivals the night before….

2026-08-06 • via Nuitee
B
Beata • couple • us
3
I would not stay there
Cons:

the eggs were cold, the potatoes were not cooked all the way,

2026-07-20 • via Nuitee
E
Earsle • couple • us
1
Horrible
Pros:

Nothing

Cons:

The place was dirty and unsanitary , Tv didn’t even work in our room. And staff didn’t even bother to try to fix it.

2026-07-16 • via Nuitee
J
Jaybol81 • solo_traveller • us
1
Poorservice and accommodations
Pros:

Location was ok

Cons:

When we got to our room we couldn't open the door but we got it open. We found dirty underwear and a dirty sock stillinthebathroom. The WI-FI was spotty and didn't work most of the time. When we spoke with the front desk they apologized a out our unwanted find in the bathroom but that's unacceptable!

2026-07-13 • via Nuitee
T
Tucker • family_with_children • us
1
Not good at all
Pros:

The person who checked me and out was nice

Cons:

My room had a towel on the back of the bathroom door. I had issues with the door to my room
The staff was rude when I was leaving and someone was coming down the hall with a big cart and didn't stop to let me get by
I had to step out of the way so she could pass

2026-07-13 • via Nuitee
R
Robinson • solo_traveller • us
8
2026-07-10 • via Nuitee
R
Ronnie • solo_traveller • us
1
Nightmare
Pros:

Nothing at all horrible experience nightmare had it for July 3rd and the 4th and my smoke detector went off on the 3rd all night she just told me the battery so I did that but I couldn't go back to sleep I ruined my fourth I ended up checking out on the 4th at 2:00 p.m. and they still charged me for the night of hell

Cons:

Everything their service their honestly not very bright people at all their customer service is not even customer service I don't know what you would call it wtf I guess My smoke alarm goes off all night not allow me to get sleep then they come the next day and they're fishing about my service animal and I should never unhooked smoke detector well I called the front desk they weren't doing nothing in my opinion and a lot of people's I shouldn't recharge for one night horrible experience people are dirty and so is their facilities and very small The pictures don't tell the story

2026-07-06 • via Nuitee
A
Asaad • couple • us
1
The worst night I slept in my life bad mattress
Pros:

Nothing

2026-06-24 • via Nuitee
R
Ruth • solo_traveller • us
7
Pros:

Comfortable and not alot of noise

Cons:

Breakfast and bathroom was small

2026-06-21 • via Nuitee
O
Oussama • couple • us
10
2026-06-17 • via Nuitee
A
Amanda • extended_group • us
4
Just ok, happy it was a short stay.
Pros:

How close it was to my event and highway.

Cons:

The room had not been thoroughly cleaned, there was dead bugs all around the walls and in the bed.
I went to the front desk to tell them the shower and toilet were not functioning. The shower pipe needed tightening so it would not spray water all over the bathroom even with the curtain closed. The toilet needed to have the back off so you could pull it so the reservoir would refill so it could be flushed.
The breakfast had cold uncooked potatoes on the bar.

2026-06-11 • via Nuitee