Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Hotels
•
Trademark
7.9 (309 reviews)
201 Wood Street , Whitehorse , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean
Cons:
Poor restaurant quality
Customer service issues

Categories

Cleanliness
7.79
Several reviews indicate cleanliness was good, but some comments suggest issues like uneven floors.
Service
8.76
Most reviews commend the staff as friendly and helpful, with only one negative interaction noted.
Location
9.3
The location is repeatedly highlighted as excellent and convenient.
Room Quality
7.75
Some rooms had issues like HVAC noise and mobility accessibility concerns.
Amenities
7.28
Mixed feedback on amenities, with noted issues like the poor quality of the restaurant.
Value for Money
7.24
Several reviews suggest the hotel might be overpriced for the service received.
Food and Beverage
6.79
Negative feedback on restaurant quality suggests room for improvement.
Overall Experience
8.26
Despite some drawbacks, many guests expressed a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:06

Property Description

Convenient Location in Whitehorse, Yukon
Located in the heart of Whitehorse, Yukon, the Sternwheeler Hotel and Conference Centre offers a prime location for both leisure and business travelers. The free shuttle service to and from Whitehorse International Airport ensures a hassle-free arrival and departure experience.

Dining and Entertainment Options
Indulge in a culinary experience at Tony's Pasta, Steak and Seafood House, located on-site, offering a casual ambiance and a full-service bar for guests to unwind. With cable TV in every room and coffee-making facilities, comfort and entertainment are readily available.

Nearby Attractions
Explore the rich history of Whitehorse by visiting the McBride Museum, just a short walk away from the hotel. For outdoor enthusiasts, the Mt. Sima Ski Area is a mere 15 km from the hotel, offering recreational opportunities for all seasons.

Book your stay at the Sternwheeler Hotel and Conference Centre for a memorable Yukon experience.

Important information:

Please note, a pet fee of CAD $21.00 per night for guests traveling with pets.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    Children 17 years old stay for CAD 15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 309 reviews
Cleanliness: 7.79
Service: 8.76
Location: 9.3
Room Quality: 7.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 6.79
Overall Experience: 8.26
R
Rogelio • family_with_children • ca
7
2026-03-26 • via Nuitee
K
Koto • couple • ca
9
Pros:

The location was pretty good which was close to some cafes and restaurants. Me and my partner also had dinner at the restaurant in the hotel which was nice too!

Cons:

We had to return the rental cloths and leave the hotel about 6:30am coz of the flight but there is no staff at the front. We were suppose to be able to return the cloth through the hotel but we ended up to leave them behind the counter and sent the email later. The hotel was lovely tho!

2026-03-20 • via Nuitee
H
hughj0rgan2 • Solo travel • Strahan, Tasmania
10
Great location, comfy place.
Pros:

Great location,comfortable room and efficient reception staff. Considerate room servicing staff. Apparently I have to write at least 100 characters, so now I have

2026-01-26 • via Tripadvisor
B
Brian • solo_traveller • ca
1
Pros:

Didn’t have

2026-01-19 • via Nuitee
L
Lucy-Anne • couple • ca
10
2026-01-02 • via Nuitee
Y
YOSHIAKI • family_with_children • jp
8
2025-12-28 • via Nuitee
Y
YUKO • couple • us
8
2025-12-19 • via Nuitee
J
Joanne • couple • ca
7
2025-12-14 • via Nuitee
O
Odette • couple • ca
9
2025-12-06 • via Nuitee
R
Rose Ann • solo_traveller • ca
9
2025-11-02 • via Nuitee
E
Estefania • couple • ca
10
Good location, clean and friendly staff
Pros:

Good location and staff helpful all the time

2025-10-31 • via Nuitee
K
kari • couple • us
8
2025-10-20 • via Nuitee
J
Jeffrey • couple • us
9
We would recommend this as a place to stay and will be back.
Pros:

the bed was very comfortable. The room was very clean. The hotel was centrally located and was walkable to most every were we needed to go.

2025-10-18 • via Nuitee
M
Marcella • family_with_children • ca
8
2025-10-14 • via Nuitee
J
Jennifer • couple • us
10
2025-10-11 • via Nuitee
C
Christopher
8
Pros:

Convenient location, compared to some other hotels in Whitehorse it was like being under the cone of silence as far as noise level. Very clean.

2025-10-11 • via Nuitee
A
ASHLIN • partner
10
Pros:

The staff was exceptionally welcoming and helpful in coordinating the airport shuttle. Our best experience was at the restaurant where we enjoyed a night cap, and the bartender was knowledgeable and very friendly. She really went out of her way to welcome us despite having large groups that she was also taking care of.

2025-10-10 • via Nuitee
H
Hilson • family_with_children • nz
9
2025-09-28 • via Nuitee
J
Jeffrey • couple • us
9
2025-09-28 • via Nuitee
W
William Henry • partner
10
Pros:

Nice place. Clean. Appreciated the free shuttle.

2025-09-27 • via Nuitee