Holland America Skagway Inn

Hotels
Westmark
8.2 (163 reviews)
3rd And Spring St, Skagway, Alaska, 99840 , Skagway , US

Facilities

24-hour front desk
Luggage storage
Free airport transportation
Hiking/biking trails nearby
Breakfast available (surcharge)
Smoke-free property
Tours/ticket assistance
Free self parking
Housekeeping on request
Banquet hall
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Excellent food options
Cons:
No in-room WiFi
Lack of fridge and microwave
Noise from trains

Categories

Cleanliness
7.94
Rooms are reported as clean but there are mentions of noise that disrupted the experience.
Service
8.72
Staff were noted as friendly and accommodating, with positive overall support.
Location
8.45
The location is praised as excellent and conveniently close to downtown.
Room Quality
8.1
Rooms are modern and well-appointed but some found the beds a bit firm.
Amenities
7.93
Missing amenities like in-room WiFi and microwave led to some disappointment.
Value for Money
7.89
Price point raised concerns due to missing amenities, making it feel less valuable.
Food and Beverage
8.44
The restaurant's food received high praise, particularly the breakfast.
Overall Experience
8.11
Guests generally enjoyed their stay but had some concerns over missing amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:33

Property Description

Convenient Amenities:
Tour/ticket assistance, banquet hall, and vending machine

Dining Experience:
2 restaurants, coffee shop/cafe, and bar/lounge

Featured Amenities:
24-hour front desk, luggage storage, laundry facilities, and complimentary roundtrip airport shuttle

Stay in one of 94 guestrooms with flat-screen TVs, cable, and coffee/tea facilities. Enjoy a buffet breakfast from 6:00 AM to 9:00 AM. Explore nearby attractions such as Red Onion Saloon Brothel Museum and Captain William Moore Cabin.

A stay at Westmark Inn Skagway immerses you in the heart of Skagway's history and charm. Book now for an unforgettable experience!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SGY

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guest accommodation is sealed after cleaning

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

8.2
Based on 163 reviews
Cleanliness: 7.94
Service: 8.72
Location: 8.45
Room Quality: 8.1
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 8.44
Overall Experience: 8.11
R
Ronaldo
10
Excellent hotel great location
Pros:

Very nice modern hotel. Location is excellent. Has a breakfast buffet in the morning. Bonanza restaurant also belongs to them and they have daily dinner specials.
Rooms are excellent.

2025-09-24 via Nuitee
M
Marsha
10
Pros:

Very nice hotel. All accommodations were first class. Would definitely recommend

2025-09-20 via Nuitee
K
Katalin partner
6
Pros:

Staff were friendly.

2025-09-12 via Nuitee
K
Klis
8
Pros:

Bed was a bit too firm. Staff was friendly and able to accommodate with luggage storage, and question answers.

2025-09-11 via Nuitee
M
Michaela family
8
Pros:

Well maintained historic property in walkable downtown. The hotel has its own restaurant serving breakfast and dinner. The breakfast was excellent.

2025-09-08 via Nuitee
E
Elaine
10
Pros:

All is gppd except that there is no charging station

2025-09-07 via Nuitee
L
LOUELLEN
10
Pros:

Very nice clean convenient

2025-09-06 via Nuitee
D
DWAYNE
2
Pros:

Rude woman at front desk no fridge or microwave and for 250+ a night it was deffinately note worth it. Stay anywhere else but this place.

2025-09-06 via Nuitee
D
DWAYNE
4
Pros:

Woman at desk was rude abo I t not having fridge or microwave in room. Told me i co I ld put my food in the fridge in lobby where they keep medicine but was unable to heat it up to eat it as no microwave was available either.

2025-09-05 via Nuitee
S
Shiela
10
Pros:

We had a King Deluxe room, it was very nice, roomy, the shower was great! No complaints at all! Staff were helpful!

2025-09-04 via Nuitee
N
Nancy partner
8
Pros:

Great place to visit
Lots of people when the cruise ships are there
Need more bathrooms

2025-09-03 via Nuitee
J
Janine family
10
Pros:

Incredibly charming and beautiful hotel, super friendly and happy staff! I love that the doors are keyed with real keys instead of plastic cards!

2025-09-03 via Nuitee
D
Debbie partner
10
Pros:

Greeted with smiles from the staff every time we walked in. We were able to park our vehicle on the property before we checked in. We would definitely stay again.

2025-08-29 via Nuitee
R
Richard
8
Nice place to stay
Pros:

Nicely appointed room. Comfortable bed. Clean bathroom. Nice public areas downstairs and up. Very convenient location. Walls were thin enough, however, that the snoring next door was bothersome and kept us up.

2025-08-24 via Nuitee
P
Patricia friends
10
Pros:

Very nice place - clean. Friendly staff.

2025-08-22 via Nuitee
L
Lambert
10
Pros:

Restaurant food was excellent, if a bit pricey. Room was clean, bathroom seemed recently redone, laundry machines were easy to use and very clean. Staff were able to recommend local sellers of outdoor gear.

2025-08-21 via Nuitee
J
John partner
8
Pros:

Everything was great except for one thing. They offer free WiFi, but not in your room, which is beyond ridiculous. When I'm tired from a day or driving or hiking, the last thing I want to is hang out in the lobby to use my cell phone. That needs to change!

2025-08-19 via Nuitee
T
Tammy family
8
Pros:

The staff was excellent and very accommodating! Deliveries start before 7am and is very noisy when trying to sleep.

2025-08-19 via Nuitee
L
Leslie family
10
Pros:

Walkable and clean but very disappointed there was no WIFI in the rooms!! Never been in an hotel with no WIFI in rooms. Room facing railroad tracks is very noisy (train) in the early morning hours (5 -6 a.m.) The room was too warm and the thermostat didn’t seem to work so we had to open the window which increased street and train noises.

2025-08-18 via Nuitee
G
Gary partner
6
Pros:

Had to drag my luggage upstairs no elevator. No in room WiFi.

2025-08-15 via Nuitee