Smart Hotel Milano

Hotels
Invest Hospitality
8.4 (162 reviews)
Via Torriani Napo, 28, Milan, MI, 20124 , Milan , IT

Pets allowed

Facilities

Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Bicycle rentals nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Television in common areas
See all facilities

Review Highlights

Pros:
Great location
Excellent staff
Cons:
Cleanliness issues
Room comfort problems

Categories

Cleanliness
7.68
Multiple mentions of cleanliness issues, including moldy smells and dirty appearances.
Service
9.15
Staff were described as excellent, friendly, and helpful.
Location
9.19
Great location with easy access to transportation and nearby restaurants.
Room Quality
7.64
Mixed reviews, with some citing modern and clean rooms, but others noted issues with comfort and amenities.
Amenities
7.67
Limited amenities mentioned, such as inadequate bathroom supplies and lack of a coffee machine.
Value for Money
8.63
Overall perceived value is decent but affected by specific room issues.
Food and Beverage
8.68
Breakfast mentioned as filling with a good selection.
Overall Experience
8.55
Overall positive experience despite some frustrations, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:59

Property Description

Experience the perfect blend of comfort and convenience at Smart Hotel Milano, your ideal getaway in the heart of Milan.

Modern Amenities
Indulge in our 71 well-appointed, air-conditioned rooms featuring minibars and LCD televisions. Stay connected with complimentary wireless internet access while enjoying your favorite shows through satellite programming.

Exceptional Services
Our dedicated multilingual staff is available 24/7 to cater to your needs. Enjoy room service during limited hours and take advantage of our concierge services to make the most of your Milan experience.

Delicious Dining
Savor our daily buffet breakfast from 7:00 AM to 10:30 AM, perfect for energizing your adventures. With nearby attractions like Piazza della Repubblica and Corso Buenos Aires just a short walk away, you’ll never run out of things to explore.

Don't miss out on this exceptional experience—book your stay at Smart Hotel Milano today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIN

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

8.4
Based on 162 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 7.67
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.55
T
Tina
2
Pros:

Very poor hotel in a very bad location

2025-10-05 via Nuitee
T
Tamas Jozsef
10
Pros:

Good location, very close to the railway and metro station.

2025-10-03 via Nuitee
D
Donald
6
Pros:

Staff promised to extend stay until 7pm then told me later that they are sold out!

2025-09-29 via Nuitee
I
Inderjeet
8
Pros:

Well positioned to access Milano Centrale station. Easily workable to places to eat and all the shops in Centrale Station.

Clean rooms and friendly staff.

2025-09-29 via Nuitee
A
Ayham
8
Pros:

Great location, with plenty of shops and restaurants around and super close to the Milano Central Station

2025-09-26 via Nuitee
J
Joanne
6
Pros:

It was perfect for my one nigh stopover. I would not want to stay more than that as there are many prettier area around Milan. Staff were fine and room was clean and functional

2025-09-24 via Nuitee
L
Leanna
6
Pros:

Three stars. Honestly if it wasn’t for the horrible shower drain flooding, I’d probably give it 4 or 5 stars. The first time I took a shower and the shower drain was semi clogged, and there wasn’t a high enough rim around the edges, so the water poured out and flooded the whole bathroom. Asked for the room to be changed, and I got a different room with the same problem. At this point I gave up and I just turned the water on for a few min at a time and waited for the water to slowly drain. Super annoying

Other than this, location was great and the room was modern and clean.

2025-09-24 via Nuitee
P
Paul partner
10
Pros:

Great location, room small, staff very helpful.
Beds very comfortable and shower great water pressure.

2025-09-17 via Nuitee
T
Tyra
10
Pros:

Luxurious style rooms

2025-09-10 via Nuitee
S
Sui partner
4
Pros:

I booked the king size bed room but they didn’t give me king size bed and it was very uncomfortable. No sheer coverings on the window. We had to cover the window with thick curtains all the time. It’s like staying in the dungeon. No coffee machine. Very limited bathroom amenities. Can’t be 4 star hotel.

2025-09-07 via Nuitee
D
David
6
Pros:

Comfortable bed

2025-09-02 via Nuitee
E
Edith partner
10
Pros:

Staff were excellent, very helpful and friendly

2025-08-31 via Nuitee
A
arlene
4
Pros:

sticky dirty presenting itself as clean. jail cell vibes

2025-08-25 via Nuitee
H
Hiran
10
Pros:

Great

2025-08-25 via Nuitee
J
JESUS FELIX
10
Ubicación inmejorable
Pros:

Ubicación excelente en la Estación de trenes de milano central

2025-08-18 via Nuitee
Y
Yan Kit
10
Pros:

Good location

2025-08-18 via Nuitee
N
Nihad
6
Pros:

Unfortunately, the room was smellying moldy and the AC was so bad room is so hot.

2025-08-11 via Nuitee
F
Francisco family_with_children
10
Pros:

Hotel is next to the train station and also has great metro access points nearby that can take you pretty much everywhere.

2025-08-11 via Nuitee
M
Michael partner
6
Pros:

Great place but be ready to wake up to banging of things every morning starting at like 6.30-7am. Walls make it feel like they’re paper thin. Can hear everything outside of your door and as I said lots of banging early in the morning from the cleaners.

2025-08-09 via Nuitee
J
Joshua Karyl family
10
Pros:

The hotel was easily accessible by metro and train, and also close to my car rental return. There are a lot of nearby restaurants and bars, and was safe and walkable at night. The rooms are spacious with tinted glass, making it great during the summer. The included breakfast is also filling - a great selection! I highly recommend the hotel, and would definitely book here again!

2025-08-05 via Nuitee