InterContinental St. Paul Riverfront by IHG

Hotels
•
InterContinental Hotels & Resorts
8.2 (931 reviews)
11 East Kellogg Boulevard , Saint Paul , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Room condition problems
High pending charges
Inconsistent service

Categories

Cleanliness
6.66
The cleanliness was rated poorly due to dirty linens and vents, representing significant dissatisfaction.
Service
8.63
Service was mentioned positively in terms of staff being courteous and helpful.
Location
9.67
Many reviews noted the prime location and easy access to attractions.
Room Quality
7.12
There were complaints about room conditions such as being dark, dingy, and having issues with heating.
Amenities
7.65
Amenities were generally satisfactory, but the lack of a pool was noted.
Value for Money
8.11
Mixed feelings were expressed regarding the value, particularly in light of cleanliness issues.
Food and Beverage
9.16
Positive mention of the breakfast at the hotel restaurant, enhancing overall satisfaction.
Overall Experience
8.63
Overall experience reflects a mix of positive and negative sentiments, balanced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Convenient Location and Amenities
Located in St. Paul city centre, the InterContinental Saint Paul Riverfront is just a short drive from the Mall of America and the airport. Enjoy free WiFi and two on-site restaurants, including Citizen with a full-service bar.

Comfortable Accommodations
Relax in guest rooms featuring a flat-screen TV, coffee-making facilities, and a work desk. The hotel offers a cozy atmosphere for both work and leisure travelers.

Fitness and Entertainment
Stay active at the on-site fitness centre with modern equipment and amenities. Explore nearby attractions like the Como Zoo and the Science Museum of Minnesota within walking distance.

Book now for a memorable stay at InterContinental Saint Paul Riverfront!

Important information:

Guests must be 21 years of age or older to make a reservation at this property.

Please note: We offer valet parking for your convenience. Our valet parking service is available at a fee of $35 (plus tax) for vehicles under 5’9, and $45 (plus tax) for vehicles over 5’9.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 35 per day.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 931 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.67
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
A
Akelewene • couple • us
10
2026-05-21 • via Nuitee
T
Tony • extended_group • us
5
Adequate. Overpriced. Will not book there again.
Pros:

Location was excellent. Staff were extremely friendly, but…so disorganized. The view from the room was awesome.

Cons:

When we arrived there was no T.P. in the room. We called the desk. And waited. And waited. And waited. Finally had to go down to the desk and get some. The valet lost my car keys. And finally found them after some panic under a different tag than what I was given.
Also. $40.00/night for parking, with no non-valet option. Hella spendy.

2026-05-18 • via Nuitee
T
Treaver • solo_traveller • us
5
2026-05-16 • via Nuitee
V
Victor • couple • us
10
Small but cozy & comfortable.
Pros:

Very comfortable and nice views

2026-05-11 • via Nuitee
J
jackie • family_with_children • us
8
Stay was great
Pros:

Coffee pot did not work and no pool expect a pool

Cons:

Price of food expensive

2026-05-10 • via Nuitee
C
Cantwell • couple • us
9
2026-05-03 • via Nuitee
J
Jessica • couple • us
9
2026-04-25 • via Nuitee
M
Michael • solo_traveller • us
8
Ok and would rebook again.
Pros:

Buffet reasonable price and convenient location.

Cons:

Hotel is under renovation necessary work around.

2026-04-25 • via Nuitee
T
Troy • couple • us
9
2026-04-24 • via Nuitee
J
Janet • couple • us
1
Room windows continually opened during Blizzard. Room at 3:20 am was 42 degrees. Staff unresponsive
Pros:

Satisfactory

Cons:

Subject: Formal Complaint - Unsafe Room Conditions & Inadequate Management Response
Stay Dates: March 14 -15, 2026
Room: 2120 - Executive / Club Member
Reservation: 6130946001

Dear IHG Corporate Guest Relations,
I am writing to formally file a complaint regarding both the unsafe condition of my room and the unacceptable response I received from hotel management during my recent stay at the InterContinental Saint Paul Riverfront.

2026-04-21 • via Nuitee
• solo_traveller • us
10
2026-04-19 • via Nuitee
C
Chevana • extended_group • us
10
Pros:

Whoever checked me in was so kind and efficient!

Cons:

Nothing absolutely horrible about the stay.

2026-04-17 • via Nuitee
P
Pomasl • solo_traveller • us
8
2026-04-13 • via Nuitee
S
Shirlee • couple • us
10
Pros:

Location was perfect for events at Grand Casino Arena!
Walking distance to bars/ restaurants. If you choose not to valet park, self parking is easy and close(half block away) and also connected to the hotel by skyway if yo don’t want to walk outside. Nice little cost savings as well💰 Room was quiet and bed was perfectly comfortable!

Cons:

All was great even during a busy concert night

2026-04-11 • via Nuitee
L
Leanne • extended_group • us
4
Disappointed
Pros:

Location is nice. ..valet parking personnel were awesome!

Cons:

When we entered our room- it was smelly musty and smelled like something was hot/burning.. we noticed a plug in hanging loose from the wall by the curtains and also the lamp on the desk was broken with part the broken sharp pieces still screwed into the shade. There were blood and gross stuff on the back of the curtains (kids saw while we were waiting on hold for the front desk.
I didn’t get through to the front desk for 10 -15 mins - finally talked to an operator (who was lovely!) and she told us to come right down to the front. We did that and the front desk person (who checked us in) seemed inattentive and almost like he didn’t recognize that he just checked us in 20 mins ago.
He gave us a new room and sent us on our way without seriously acknowledging our concern. I felt unheard and wish I just had of demanded a refund and gone to a different hotel. The new room was ok but this hotel is so outdated and not worth the money.

2026-04-10 • via Nuitee
H
Hernandez • family_with_children • us
10
2026-04-07 • via Nuitee
D
DeAndra • family_with_children • us
10
2026-04-06 • via Nuitee
C
Cole • extended_group • us
1
Thief
Pros:

Never got my refund

Cons:

Canceled on me and didn’t refund

2026-04-06 • via Nuitee
K
Kendall • solo_traveller • us
10
2026-04-06 • via Nuitee
O
Orientalily • Couples • Kota Kinabalu, Kota Kinabalu District, West Coast Division, Sabah
10
Good hotel stay
Pros:

The hotel is a bit removed from the main street where the restaurant hotspots are, but the area is still very walkable. It offers one of the best river views around, and the service throughout the stay has been consistently helpful. We’re here to watch the Wild play at the Xcel Energy Center, and it’s only about a 15‑minute walk from the hotel.

2026-03-22 • via Tripadvisor