InterContinental St. Paul Riverfront by IHG

Hotels
•
InterContinental Hotels & Resorts
8.2 (947 reviews)
11 East Kellogg Boulevard , Saint Paul , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Room condition problems
High pending charges
Inconsistent service

Categories

Cleanliness
6.66
The cleanliness was rated poorly due to dirty linens and vents, representing significant dissatisfaction.
Service
8.63
Service was mentioned positively in terms of staff being courteous and helpful.
Location
9.67
Many reviews noted the prime location and easy access to attractions.
Room Quality
7.12
There were complaints about room conditions such as being dark, dingy, and having issues with heating.
Amenities
7.65
Amenities were generally satisfactory, but the lack of a pool was noted.
Value for Money
8.11
Mixed feelings were expressed regarding the value, particularly in light of cleanliness issues.
Food and Beverage
9.16
Positive mention of the breakfast at the hotel restaurant, enhancing overall satisfaction.
Overall Experience
8.63
Overall experience reflects a mix of positive and negative sentiments, balanced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Convenient Location and Amenities
Located in St. Paul city centre, the InterContinental Saint Paul Riverfront is just a short drive from the Mall of America and the airport. Enjoy free WiFi and two on-site restaurants, including Citizen with a full-service bar.

Comfortable Accommodations
Relax in guest rooms featuring a flat-screen TV, coffee-making facilities, and a work desk. The hotel offers a cozy atmosphere for both work and leisure travelers.

Fitness and Entertainment
Stay active at the on-site fitness centre with modern equipment and amenities. Explore nearby attractions like the Como Zoo and the Science Museum of Minnesota within walking distance.

Book now for a memorable stay at InterContinental Saint Paul Riverfront!

Important information:

Guests must be 21 years of age or older to make a reservation at this property.

Please note: We offer valet parking for your convenience. Our valet parking service is available at a fee of $35 (plus tax) for vehicles under 5’9, and $45 (plus tax) for vehicles over 5’9.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 35 per day.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 947 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.67
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
D
D Blan • couple • us
5
I wasn’t impressed with the amount of money I spent for the room.
Pros:

I liked that the location was extremely close to the venue I was visiting.

Cons:

My room was mediocre not clean, the fridge was leaking, the windows were full of hand prints the sink and bathtub were both clogged. They did not have complimentary waters the Kruger machine did not work. My complaints to staff was backed up with apologies with no resolve or Plan B.

2026-06-27 • via Nuitee
R
Ron • couple • us
10
2026-06-23 • via Nuitee
5
530samuelt • Business
4
Cold, wet, and not working
Pros:

I am not sure that reviews actually lead to change in hotel practices. But I think it important that managers have some sense of what travelers experience in their hotels. I can say one positive thing about the IHSP: the bed was quite comfortable and the pillows perfect: supportive as well as flexible. Though I increased the room temp to 79 (!), I continued to experience cool to cold air coming through the vent directly facing the bed. In order to read, I needed to get under the bedcovers fully clothed. The telephone did not work. I had to call the hotel with my cellphone and, then, when automatically connected to the front desk, the VM said: "The VM is full and cannot receive any more messages." There was no way to contact the front desk. What would one do in an emergency? Someone convinced the hotel that nothing more than a foot length glass partition was needed in the shower causing much water to spray on to the bathroom floor, soaking the the bathmat and spreading throughout the bathroom floor. Let me note that I am a minimalist shower-taker: not someone who sprays water all over the place. I needed to use a second bathmat and a towel to soak up the water so that I would not slip on the bathroom floor. No hooks in the bathroom on which to hang one's clothing or bathrobe. They had been removed. The bathroom door handle was loose and had to be used carefully. Given the price I paid for a one night stay, I was surprised by the shoddiness of the room, the inability to use the hotel telephone, and a room temperature that was super chilled. Not staying here again.

2026-06-20 • via Tripadvisor
R
Ryan • solo_traveller • gb
8
Pros:

The room was nice, clean and had everything i needed, except for tea.

Cons:

That i had to pay an extra deposit up front when I had already spent over £600 for the stay,

2026-06-16 • via Nuitee
J
John Albert Schuller • solo_traveller • us
5
Pros:

Pleasant staff, great location..

Cons:

Tired hotel, that has seen better days. Not worthy of the Intercontinental brand

2026-06-13 • via Nuitee
J
Jasmine • couple • us
5
Nice view, needs to be updated, valet was great I think it is overpriced to other comparable
Pros:

Beautiful views, valet was amazing hotel was beautiful.

Cons:

Outdated, no air conditioning, no air circulation, doors look like your in a prison

2026-06-09 • via Nuitee
A
Abdulhalim • couple • ca
10
2026-06-07 • via Nuitee
H
Helen • solo_traveller • us
9
2026-06-06 • via Nuitee
L
Lyric • solo_traveller • us
7
It was overall a good stay. :)
Pros:

I liked that the location was convenient to navigate for the conference I was attending. It was easy to go to see seminars and then take a break in my room if I needed it.

Cons:

Typically free breakfast is included at hotels this expensive, so that was kind of inconvenient. I wish there was a space for some of those types of things or at the very least vending machines.

2026-06-06 • via Nuitee
P
Preston • extended_group • us
7
2026-06-01 • via Nuitee
T
Taylor • couple • us
8
2026-05-30 • via Nuitee
A
Amaza • extended_group • us
8
2026-05-27 • via Nuitee
R
Richard • solo_traveller • us
1
2026-05-25 • via Nuitee
A
aparnathakurdas1 • Couples • Pune, Pune District, Maharashtra
10
Lovely stay
Pros:

Lovely riverfront location. The upgrade to a river view room helped. Excellent service from the front desk, restaurant and housekeeping staff.

2026-05-21 • via Tripadvisor
A
Akelewene • couple • us
10
2026-05-21 • via Nuitee
T
Tony • extended_group • us
5
Adequate. Overpriced. Will not book there again.
Pros:

Location was excellent. Staff were extremely friendly, but…so disorganized. The view from the room was awesome.

Cons:

When we arrived there was no T.P. in the room. We called the desk. And waited. And waited. And waited. Finally had to go down to the desk and get some. The valet lost my car keys. And finally found them after some panic under a different tag than what I was given.
Also. $40.00/night for parking, with no non-valet option. Hella spendy.

2026-05-18 • via Nuitee
T
Treaver • solo_traveller • us
5
2026-05-16 • via Nuitee
V
Victor • couple • us
10
Small but cozy & comfortable.
Pros:

Very comfortable and nice views

2026-05-11 • via Nuitee
J
jackie • family_with_children • us
8
Stay was great
Pros:

Coffee pot did not work and no pool expect a pool

Cons:

Price of food expensive

2026-05-10 • via Nuitee
C
Cantwell • couple • us
9
2026-05-03 • via Nuitee