Sheraton Indianapolis Hotel at Keystone Crossing

Hotels
•
Sheraton
8.4 (615 reviews)
8787 Keystone Crossing , Indianapolis , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Nice amenities
Cons:
High additional fees
Room temperature issues
Service wait times

Categories

Cleanliness
8.5
Rooms were clean and nice.
Service
8.66
Very friendly and helpful staff; good attention to detail.
Location
8.81
Fantastic location with easy access to amenities.
Room Quality
8.15
Gorgeous room with great view, but some complaints about temperature.
Amenities
8.58
Included on-site restaurant and pool, though some facilities not as expected.
Value for Money
7.75
Felt the cost was high for what was offered, issues with additional fees.
Food and Beverage
8.4
Breakfast was good but additional fees apply.
Overall Experience
8.37
Overall a lovely stay with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxury Stay at Sheraton Indianapolis Hotel at Keystone Crossing

This Indianapolis, Indiana hotel is directly connected to The Fashion Mall at Keystone, offering a convenient and upscale shopping experience. Gym, Concierge Services, and Hot Tub are among the top amenities available for guests to unwind and stay active.

Indulge in the comfort of rooms featuring Pay-Per-View Movies and Coffee Makers. Upgrade to rooms with club lounge access for complimentary breakfasts and evening snacks.

Savor delectable dishes at The Lobby Bar and Keystone Café, or enjoy the convenience of room service. Take advantage of the Non-Smoking Policy and explore the gift shop for souvenirs.

Experience the best of Indianapolis' shopping and corporate districts during your stay at the Sheraton Indianapolis Hotel at Keystone Crossing. Book now for a luxurious and convenient stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$0 per person per stay when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 4.95 per 24 hours.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 18 per day.

Location

Guest Reviews

8.4
Based on 615 reviews
Cleanliness: 8.5
Service: 8.66
Location: 8.81
Room Quality: 8.15
Amenities: 8.58
Value for Money: 7.75
Food and Beverage: 8.4
Overall Experience: 8.37
B
Berkemeier • couple • us
10
Great stay! Blake was amazing
Pros:

Property was very clean and staff (Blake to be specific) was absolutely amazing made the stay PERFECT

Cons:

Nothing

2026-02-14 • via Nuitee
S
Swift • couple • us
1
2026-02-09 • via Nuitee
J
Jeremy • family_with_children • us
8
Pros:

Access to the fashion mall

Cons:

The bartender at the hotel wasn't very friendly. It felt like they didn't want to be there and that you were bothering them.

2026-01-23 • via Nuitee
L
Long • family_with_children • us
10
Pros:

The front desk clerks were amazing.. The dining service for breakfast was wonderful, as was the food that I was served. I can go on and on. i will highly recommend this hotel. Thank you so much for the amazing hospitality.

Cons:

Read the top paragraph.

2026-01-22 • via Nuitee
J
Jason • couple • us
8
2026-01-20 • via Nuitee
A
Amanda • solo_traveller • us
3
Disappointed and won’t be going back.
Pros:

The location.

Cons:

The cleanliness in the bar and restaurant area was gross. The staff at the front desk seemed irritated and overall rude. The fact we had to pay $20 a day for parking. The food was meh. I had stayed one other time and it was a better experience. This time unfortunately was not. I will not be going back.

2026-01-20 • via Nuitee
J
Jayme • family_with_children • us
10
I was less happy with the up charge of the third party booking.com. When I called the hotel directly the price was a fra
Pros:

Hotel was clean and beautiful!

Cons:

I love the connection to the mall!

2026-01-20 • via Nuitee
E
Emily • couple • us
10
We went to celebrate our anniversary and it was the perfect combination of relaxing and luxury
Pros:

Everything it was beautiful

Cons:

There’s no complaining here

2026-01-20 • via Nuitee
D
Devora • family_with_children • us
10
2026-01-20 • via Nuitee
R
Richard • solo_traveller • us
8
2026-01-19 • via Nuitee
C
Cornelius • couple • us
9
Excellent
Pros:

Excellent

2026-01-19 • via Nuitee
L
Lorraine • solo_traveller • us
9
Very nice and comfortable
Pros:

Hotel room was very nice

Cons:

far from downtown but could not find a hotel in downtown Indy

2026-01-19 • via Nuitee
M
Matthew • family_with_children • us
2
Never again with this place. Really tarnished my expectation of hyatt hotels in general.
Pros:

Rooms were clean.

Cons:

Staff said breakfast was not included in the reservation even though it clearly said so. Hotel staff gave only 2 breakfast vouchers as an "apology" for 3 adults and 2 children. So not enough for everyone to have breakfast. So didn't even use it.

Poor service for the price. Will never stay there again.

2026-01-19 • via Nuitee
E
Eve • couple • us
8
2026-01-19 • via Nuitee
T
Tim • family_with_children • us
7
Room was great except for the previous comment
Cons:

Air wasn't working properly. Checked in and turned air down. Left and didn’t get back to room until around 11:30pm and room still wasn’t cooled down. Was barely blowing any air. Didn’t want to mess with switching room so we just dealt with it. Told guy at checkout and he just said “Ok, sorry about that.” Not sure why but this seems to be the new norm when traveling. Either rooms are dirty or stuff doesn’t work.

2026-01-19 • via Nuitee
S
Steven • couple • us
8
2026-01-19 • via Nuitee
T
Tedria & John • couple • us
9
It was a nice, please evening spent on a special day with my husband.
Pros:

We made the reservation on line and it was a spur of the moment decision on our anniversary. My husband is really into customer service and felt those at the front desk could have been friendlier when greeting and accommodating Guest. Outside of that I felt the service and facility was very nice. Our room was a great value for the price and we were comfortable in our space. I would recommend this hotel to others based on my experience.I must mention the ability to walk to stores and restaurants that are near the hotel. We thought that there was a free Continental breakfast included with our stay. They have a place within the hotel that you can order coffee and meals while you are there. We ended up going to a restaurant nearby.

Cons:

We thought there was a free Continental breakfast with our stay. There also is not an late checkout option. I inquired about it because we got in late the night before.

2026-01-19 • via Nuitee
R
Robert • couple • us
10
2026-01-19 • via Nuitee
B
BROOKE • solo_traveller • us
5
2026-01-19 • via Nuitee
A
Alfred • solo_traveller • us
10
👌
Pros:

Excellent

Cons:

Free breakfast

2026-01-19 • via Nuitee