Sheraton Indianapolis Hotel at Keystone Crossing

Hotels
•
Sheraton
8.4 (646 reviews)
8787 Keystone Crossing , Indianapolis , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Nice amenities
Cons:
High additional fees
Room temperature issues
Service wait times

Categories

Cleanliness
8.5
Rooms were clean and nice.
Service
8.66
Very friendly and helpful staff; good attention to detail.
Location
8.81
Fantastic location with easy access to amenities.
Room Quality
8.15
Gorgeous room with great view, but some complaints about temperature.
Amenities
8.58
Included on-site restaurant and pool, though some facilities not as expected.
Value for Money
7.75
Felt the cost was high for what was offered, issues with additional fees.
Food and Beverage
8.4
Breakfast was good but additional fees apply.
Overall Experience
8.37
Overall a lovely stay with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxury Stay at Sheraton Indianapolis Hotel at Keystone Crossing

This Indianapolis, Indiana hotel is directly connected to The Fashion Mall at Keystone, offering a convenient and upscale shopping experience. Gym, Concierge Services, and Hot Tub are among the top amenities available for guests to unwind and stay active.

Indulge in the comfort of rooms featuring Pay-Per-View Movies and Coffee Makers. Upgrade to rooms with club lounge access for complimentary breakfasts and evening snacks.

Savor delectable dishes at The Lobby Bar and Keystone Café, or enjoy the convenience of room service. Take advantage of the Non-Smoking Policy and explore the gift shop for souvenirs.

Experience the best of Indianapolis' shopping and corporate districts during your stay at the Sheraton Indianapolis Hotel at Keystone Crossing. Book now for a luxurious and convenient stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$0 per person per stay when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 4.95 per 24 hours.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 18 per day.

Location

Guest Reviews

8.4
Based on 646 reviews
Cleanliness: 8.5
Service: 8.66
Location: 8.81
Room Quality: 8.15
Amenities: 8.58
Value for Money: 7.75
Food and Beverage: 8.4
Overall Experience: 8.37
C
Cameron • solo_traveller • us
10
Pros:

The room was big and the bed was cozy

2026-05-22 • via Nuitee
A
Amy • couple • us
8
Cons:

The room had a musty smell.

2026-05-19 • via Nuitee
M
McCarter • solo_traveller • us
6
Pros:

The hot tub was really nice.

Cons:

Wanted to see the fire place that is on your website but shouldn't I guess.

2026-05-19 • via Nuitee
R
Rashida • family_with_children • us
10
2026-05-16 • via Nuitee
F
Funez • couple • us
10
2026-05-11 • via Nuitee
E
Ellis • extended_group • us
10
2026-05-11 • via Nuitee
A
Aubaine • couple • us
8
2026-05-03 • via Nuitee
I
Ivan • couple • us
10
2026-04-30 • via Nuitee
M
Makinsie • couple • us
5
Cons:

Nobody every got back to me about this cancelation request. I called, emailed, and talked to them in person.

2026-04-29 • via Nuitee
S
Sabree • family_with_children • us
8
2026-04-26 • via Nuitee
M
Malyarchuk • solo_traveller • us
10
Pros:

We had a very pleasant stay at Sheraton Indianapolis Hotel at Keystone Crossing. The location is very convenient, especially if you are traveling by car — it is close to the highway and just a short distance from the shopping mall, which made everything very easy for us.

The hotel has parking available, including valet parking, although parking is paid. The breakfast was included and was very good. We especially appreciated the attentive and friendly staff in the breakfast restaurant.

The rooms were very clean, with comfortable beds, fresh clean towels, and a relaxing atmosphere overall. We truly enjoyed our stay and would stay here again.

Cons:

One thing I did not like was the lack of clear information about parking at Sheraton Indianapolis Hotel at Keystone Crossing. The person at the front desk explained that there was paid parking available and also valet parking, but did not mention that there is a free parking area behind the building.

2026-04-24 • via Nuitee
P
PATTYE • solo_traveller • us
8
Lakers game
Pros:

The connection to the mall. The friendliness of the hotel staff.

Cons:

The parking lot area had a lot of potholes. I would have liked a wider variety of breakfast items to choose from.

2026-04-22 • via Nuitee
M
Mary Ann • family_with_children • us
6
It was ok for our purpose but way too noisy!
Pros:

Ok

Cons:

Lots of children making noise late😩😩😩

2026-04-20 • via Nuitee
J
Jesus • couple • us
10
2026-04-17 • via Nuitee
G
Gaelle • couple • us
10
2026-04-16 • via Nuitee
E
Ella A. • solo_traveller • us
9
Pros:

The inside pool and hot tub

2026-04-13 • via Nuitee
G
GiantRobotArchitect • Solo travel
10
Underappreciated GenCon Option
Pros:

Stayed here for GenCon because I'll never get a downtown hotel room in the lottery. I think this is actually an underappreciated gem. It's a nicer hotel in a suburban area of Indy. If you can get over not being right downtown, you're in a nice quiet and clean good sized hotel with a secure parking garage and connected to a decent shopping mall with good dining options all around. Your family can stay at the hotel while you go off to Gen Con and they won't be bored. Rooms are clean, housekeeping service is good, Didn't try the in hotel dining options, but did go to into the connected mall, so that was a nice option.

2026-04-09 • via Tripadvisor
M
Mockabee • solo_traveller • us
10
2026-04-04 • via Nuitee
J
John Adler • solo_traveller • us
9
Very good.
Cons:

Toom much noise from adjacent rooms at night. i.e. Poor sound insulation

2026-04-01 • via Nuitee
A
Andrea • family_with_children • us
9
2026-03-31 • via Nuitee