DoubleTree by Hilton Chicago - Arlington Heights

Hotels
•
Doubletree by Hilton
7.8 (398 reviews)
75 West Algonquin Road , Arlington Heights , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Breakfast and cookies enjoyed
Cons:
Cold service from staff
Old property with issues

Categories

Cleanliness
7.01
Review indicated a need for improved cleanliness.
Service
7.98
Staff members were described as cold, impacting service quality.
Location
9.52
Good location as highlighted in multiple reviews.
Room Quality
7.47
Old property leading to dissatisfaction with room quality.
Amenities
7
Issues noted with advertised amenities, such as shuttle service.
Value for Money
6.96
Concerns about services not matching the cost.
Food and Beverage
8.51
Positive comments about breakfast and cookies.
Overall Experience
7.98
Mixed overall experience, but several positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:27

Property Description

Modern Conveniences
Conveniently located off motorway I-90 and near O'Hare International Airport, the DoubleTree Hotel Chicago-Arlington Heights offers guests a plethora of modern amenities.

Nearby Attractions
Explore popular attractions like Metropolis Performing Arts Center, Woodfield Mall, and Arlington Park Horse Racetrack within a short distance from the hotel.

Comfort and Dining
Indulge in complimentary warm chocolate chip biscuits at check-in, unwind on luxurious Sweet Dreams bedding, savor delicious meals at Birch River Grill, and stay connected with free high-speed internet.

Experience comfort, convenience, and exceptional service at DoubleTree Hotel Chicago-Arlington Heights. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note: Guests must be 21 years or older in order to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 398 reviews
Cleanliness: 7.01
Service: 7.98
Location: 9.52
Room Quality: 7.47
Amenities: 7
Value for Money: 6.96
Food and Beverage: 8.51
Overall Experience: 7.98
E
Esmeralda • couple • us
10
2026-04-09 • via Nuitee
M
Mikel • couple • us
10
Amazing people and amazing place.
Pros:

The people

Cons:

Nothing

2026-04-09 • via Nuitee
H
Hoganson • couple • us
9
Pros:

Staff was very friendly and helpful

2026-04-07 • via Nuitee
P
Paul • couple • us
1
Customer services is very very very poor I will never go back there never Ever
Pros:

Property was well fine , terrible is the customer services and the room bed was very small , no microwave no coffee machine! Totally had bad experience I would lather recently holiday’s Inn Hotel 10 times better

Cons:

Poor customer service

2026-04-07 • via Nuitee
K
KIM • extended_group • us
10
2026-04-02 • via Nuitee
S
Suyng • couple • us
1
Terrible
Pros:

-

Cons:

Shower water is not coming. Out of order

2026-03-30 • via Nuitee
I
Ijelu • extended_group • us
7
Pros:

The buffer was great and staff

Cons:

In the bathroom there was a flickering light.going off. This should be fixed before having a guest in the room

2026-03-29 • via Nuitee
J
Jimmy • solo_traveller • us
8
2026-03-25 • via Nuitee
K
KEN • solo_traveller • us
8
2026-03-19 • via Nuitee
J
jmamac • Couples • Fort Lauderdale, Broward County, Florida
6
Mishap at Doubletree
Pros:

We made a reservation at this hotel during weather related airport disruption. A mistake in my opinion.

The good:
Hotel staff was nice
Airport transportation but VERY LIMITED
The restaurant was good

The bad:
Untrained or wrong messages:
1. We were at the airport all day. So at 6ish we decided to go to a hotel. Most hotels were booking fast. I filtered by airport transport thinking close proximity to airport. Wrong assumption. We called the hotel and were told the shuttle would be around 8ish. Whoever fit in the shuttle made it otherwise they need to get to the hotel on their own.

It would be approximately $35 to the hotel. And next morning shuttle starts at 715 am. (Note that’s an additional 70 to your room rate). I had to call back because she didn’t specify the door just the terminal. Its 2E. Then she agreed to call management to get approval if anyone was left behind that they would send another shuttle in an hour.

As you book non refundable due to the late reservation I couldn’t change at that time but refused to pay another 35 to 70 for the transport. The shuttle arrived before 8. At that time people were getting clearer instructions ie 8:10 or 8:15 pm. The shuttle left 2/3 full. Some took uber due to the wait. This was the last shuttle.

2. Arrived at the hotel but due to some issue someone was having with credit card on file we had to wait another 45 minutes

3. I mentioned the gold status and was told that it included food credit and the water. Further I confirmed the time of the shuttle as I had a 10 am flight at the time. She said leaving the hotel is not an issue more of an on demand.

4. At checkout I was told gold status did not apply when booking through any app outside of Hilton. I knew points didn’t count but have always had the perks. They told me because I was told previously this one time they would apply. Afterwards I showed them it did show on my Hilton app the perks. This is not Hilton owned property.

5. Then I find out the shuttle only is at set times and the next would be 1 1/2 hour. If this is the case, why wouldn’t they have it posted times. We took lyft.

All in all Im definitely less enamored with Hilton and definitely will not stay at this property again.

2026-03-16 • via Tripadvisor
T
Takayuki • couple • us
9
2026-03-15 • via Nuitee
S
Scott • couple • us
4
Pros:

Room was clean

Cons:

A fire detector was going off all night with the annoying non-stop beep to keep me awake through the night. The hotel has no hot tube even though it says so on the main listing page. They charge $2 for the bottles of water left in your room. The bathroom sink is also very tiny with very high water pressure from the faucet. When we turned it on it splashed everywhere and we had to change clothes due to the mess.

2026-03-02 • via Nuitee
S
Sara • couple • us
4
Pros:

The check in experience was horrible. The guy was road and not welcoming

2026-02-27 • via Nuitee
K
Kelvin • solo_traveller • us
10
Pros:

Clean

Cons:

Nothing

2026-01-27 • via Nuitee
N
Nathalia • couple • us
1
2026-01-24 • via Nuitee
D
Dale • solo_traveller • us
8
Mostly good and reasonable price for area
Pros:

Location, room size

Cons:

Bed a little too soft which left my back a clear sore ion the morning

2026-01-22 • via Nuitee
T
Tim • family_with_children • us
9
2026-01-19 • via Nuitee
B
Bev • couple • us
8
2026-01-19 • via Nuitee
R
Ryuichi • solo_traveller • jp
3
そばにたくさんのホテルがあるので次回は違うホテルにしてみます。
Cons:

WiFiが部屋から5日の滞在期間中ずっと使用できず、フロントに電話してかけるように言われた番号にかけても、WiFi復旧を依頼しても、結局インターネット接続が直ることはありませんでした。

2026-01-19 • via Nuitee
O
Ovidiu • couple • us
1
2026-01-19 • via Nuitee