Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent tennis instruction
Beautiful property
Cons:
Poor service and communication
Room cleanliness issues

Categories

Cleanliness
7.23
The room was not clean upon arrival, which is unacceptable for a property at this price point.
Service
8.2
Poor communication and lack of service recovery were noted, especially during the check-in process.
Location
9.74
The location is desirable for tennis enthusiasts.
Room Quality
8.19
Room quality fell short of expectations, with comments about not being ready upon check-in.
Amenities
9.22
The tennis facilities and the spa received positive remarks.
Value for Money
7.68
The experience was not commensurate with the price paid, especially with extra fees.
Food and Beverage
8.73
Breakfast was included, but there were issues with charges.
Overall Experience
8.2
Overall experience was disappointing when considering the expectations from a JW Marriott.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:39

Property Description

Luxurious Accommodations
The JW Marriott Desert Springs Resort offers luxuriously appointed rooms with LCD TVs and marble bathrooms, all providing stunning views of the pools and gardens.

Abundant Amenities
Guests can enjoy 2 championship golf courses, 5 pools, gondola tours, tennis courts, a fitness center, and a top-notch spa offering a variety of treatments.

Culinary Delights
Experience Californian cuisine at the Rockwood Grill, authentic Japanese dishes at Mikado, and freshly prepared sushi at the lobby bar. Room service is also available for a cozy night in.

Book your stay at JW Marriott Desert Springs Resort & Spa for a perfect blend of luxury, relaxation, and entertainment.

Important information:

Please note: If you book a room with breakfast included, breakfast is offered per room for up to 2 adults and 3 children under 12 years of age.

Please note: When booking more than 9 rooms, different policies and additional supplements may apply.

Daily resort fee includes:
- Self-parking
- Wi-Fi
- Golf bag storage
- Fitness classes
- Bike rental

Guests staying over May/23/2025 - May/26/2025 - Resort will be open to overnight guests only. Max room occupancy limits will be strictly enforced.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 727 reviews
Cleanliness: 7.23
Service: 8.2
Location: 9.74
Room Quality: 8.19
Amenities: 9.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.2
W
Wenjuan • couple • us
8
2026-05-23 • via Nuitee
L
Liliana • couple • us
10
2026-05-22 • via Nuitee
A
ABZAL • couple • us
10
2026-05-14 • via Nuitee
G
Gevorg • couple • us
8
2026-05-13 • via Nuitee
B
benjamin • solo_traveller • us
10
2026-05-11 • via Nuitee
T
Tounian • extended_group • us
1
Pros:

Nothing

Cons:

We had a very disappointing experience at this hotel. The service was poor, and the manager at the front desk was especially unprofessional and unhelpful. He seemed to have no idea how to handle guests or resolve issues. On top of that, this is not a cheap hotel, so the level of service we received was completely unacceptable considering the price. The hotel also did not look like the photos online — the rooms were outdated and felt very old. But above all, the WORST part of our stay was the service from the front desk manager. His attitude and lack of professionalism completely ruined the experience for us.

2026-05-11 • via Nuitee
R
roland • extended_group • nl
3
Far below the Marriot standard I am used to experience
Pros:

Pool area was amazing

Cons:

Service was disappointing overall. I had to wait more than 30 minutes for my suitcases to be delivered to the room and wasn’t allowed to transport them myself using a trolley.

The room was not properly cleaned—there were nail clippings from a previous guest left on the balcony. In addition, the shower leaked under the glass partition into the toilet area, meaning the floor was constantly wet and I had to stand in water when using the toilet.

After my stay, I have repeatedly contacted the hotel to request the invoice. So far, I have only received an invoice for the extras I purchased, but not for the stay itself, which is still outstanding.

2026-05-10 • via Nuitee
R
River • family_with_children • us
6
2026-05-02 • via Nuitee
L
loera • couple • us
10
2026-04-28 • via Nuitee
A
Azaris • family_with_children • us
10
Cons:

The room little small

2026-04-07 • via Nuitee
D
Deum • solo_traveller • kr
8
Cons:

식당들의 시간 안내 및 예약방법 안내 필요

2026-04-06 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-04-03 • via Nuitee
I
Inna • couple • us
10
2026-04-01 • via Nuitee
C
Candelaria • family_with_children • us
9
Pros:

En general todo está bien 🤩

2026-03-30 • via Nuitee
Y
Yi yun • family_with_children • tw
9
2026-03-24 • via Nuitee
L
Linette • couple • us
9
2026-03-23 • via Nuitee
S
Sandra • couple • ca
9
2026-03-10 • via Nuitee
S
sharonq734 • Friends getaway
10
Tennis Clinics on JW Marriott Courts
Pros:

An all-inclusive stay with accomodation and 3 hour tennis clinics each day. Fabulous instruction on the courts with Stacey, David and Zee. Thank-you for your expertise and inpiration. Beautifully orchestrated and priced by coordinator Megan O'Leary.
Thank-you from all of us - a Canadian team of 9 women.

2026-03-04 • via Tripadvisor
B
BoulderSkier • Friends getaway
10
All around great activities and leisure experience and vacation
Pros:

Love the hotel and its many amenities. Great lobby atmosphere with coffee shop and bar. Great restaurants onsite. Fun things to do in and around the hotel like put put golf, cycling, fitness parcour, walking trails. Went there for a tennis camp for the second time and again it did not disappoint but enrich and improve our tennis skills.

2026-03-01 • via Tripadvisor
E
elizabethlV2359JN • Business
2
Room temperature is uncomfortable (hot then cold then hot), common areas feel like mall of America, and the pool is dirt
Pros:

The main areas of the hotel feel like a huge mall. Very loud and busy. The hvac in the rooms is uncomfortable… very hot then very cold. But the pool is the worst. It’s so dirty. Actual dirt in the bottom of the pool and film and bandaids floating on the top of the water. The service has actually been good, however.

2026-02-28 • via Tripadvisor