Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent tennis instruction
Beautiful property
Cons:
Poor service and communication
Room cleanliness issues

Categories

Cleanliness
7.23
The room was not clean upon arrival, which is unacceptable for a property at this price point.
Service
8.2
Poor communication and lack of service recovery were noted, especially during the check-in process.
Location
9.74
The location is desirable for tennis enthusiasts.
Room Quality
8.19
Room quality fell short of expectations, with comments about not being ready upon check-in.
Amenities
9.22
The tennis facilities and the spa received positive remarks.
Value for Money
7.68
The experience was not commensurate with the price paid, especially with extra fees.
Food and Beverage
8.73
Breakfast was included, but there were issues with charges.
Overall Experience
8.2
Overall experience was disappointing when considering the expectations from a JW Marriott.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:39

Property Description

Luxurious Accommodations
The JW Marriott Desert Springs Resort offers luxuriously appointed rooms with LCD TVs and marble bathrooms, all providing stunning views of the pools and gardens.

Abundant Amenities
Guests can enjoy 2 championship golf courses, 5 pools, gondola tours, tennis courts, a fitness center, and a top-notch spa offering a variety of treatments.

Culinary Delights
Experience Californian cuisine at the Rockwood Grill, authentic Japanese dishes at Mikado, and freshly prepared sushi at the lobby bar. Room service is also available for a cozy night in.

Book your stay at JW Marriott Desert Springs Resort & Spa for a perfect blend of luxury, relaxation, and entertainment.

Important information:

Please note: If you book a room with breakfast included, breakfast is offered per room for up to 2 adults and 3 children under 12 years of age.

Please note: When booking more than 9 rooms, different policies and additional supplements may apply.

Daily resort fee includes:
- Self-parking
- Wi-Fi
- Golf bag storage
- Fitness classes
- Bike rental

Guests staying over May/23/2025 - May/26/2025 - Resort will be open to overnight guests only. Max room occupancy limits will be strictly enforced.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSP

Location

Property Video

Guest Reviews

8.4
Based on 800 reviews
Cleanliness: 7.23
Service: 8.2
Location: 9.74
Room Quality: 8.19
Amenities: 9.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.2
S
Salvador • couple • us
10
Very family friendly
Pros:

Clean and welcoming

2026-08-27 • via Nuitee
L
Livier • family_with_children • us
10
2026-08-26 • via Nuitee
T
Trina • solo_traveller • us
7
2026-08-25 • via Nuitee
U
Ulyses • couple • us
10
Pros:

Pool

Cons:

Bed

2026-08-25 • via Nuitee
O
OLUMIDE • family_with_children • gb
10
Amazing experince, will visit again
Pros:

Clean and well maintained room and space with functional facilities. Staff are amazing

Cons:

Nothing. possibly more water left in bedroom than two bottles because of the hot weather

2026-08-25 • via Nuitee
E
Eimaj • couple • us
10
2026-08-24 • via Nuitee
Y
Yvette • couple • us
10
2026-08-23 • via Nuitee
R
Ruben • solo_traveller • us
10
2026-08-21 • via Nuitee
J
Jared • solo_traveller • us
10
2026-08-19 • via Nuitee
D
deigo • solo_traveller • us
4
Pros:

The location.

Cons:

They don't clean the rooms daily.

2026-08-17 • via Nuitee
B
Bryant • couple • us
10
Stay at this hotel was great perfect location
Pros:

Room was Great over looking water pool and mountains just breath taking views and the property has plenty of options for food Rockwell Grill for Dinner was a 10 chef Was a A+

Cons:

If there is Anything I’d change about this hotel it’s the parking for customers it’s not that great it’s 45 dollars a day for Valet but 35 just to park on property …

2026-08-16 • via Nuitee
A
An • couple • us
10
2026-08-16 • via Nuitee
U
uri • solo_traveller • il
9
2026-08-12 • via Nuitee
S
salem • couple • il
10
2026-08-08 • via Nuitee
W
William • couple • us
5
2026-08-07 • via Nuitee
Z
Zhimin • couple • us
10
2026-08-06 • via Nuitee
F
francescK7329CM • Family
2
Do NOT Stay Here — Filthy Pool, Feces Smell in Lobby
Pros:

I'm not sure what everyone else experienced, but this place was disgusting.

My two daughters and I stayed here for two nights on our road trip from Santa Cruz to Arizona, so it was incredibly disappointing after a 7-hour drive. There was apparently a conference that weekend, which explains why rooms were $400+/night for a one-bed-plus-sofa-sleeper. I didn't mind the price — I was trying to make memories with my girls.

It was crowded, like walking into a Vegas casino - not a relaxing retreat.

The room itself had a weird layout ... there's a window between the bathtub and the main room, close enough to the bed that someone sitting in the tub could practically hold hands with someone sleeping. Strange design choice.

The halls were hot with no air conditioning, and the floors near the pool were wet from foot traffic in and out.

Then there was the pool area. This is where it really fell apart. CUPS EVERYWHERE — it felt like arriving at Spring Break. The water was cloudy, the chaise lounges were stained brown (I had to cover one with a towel for my daughter), and there was dirt and trash scattered everywhere. My youngest swam to the bottom and started picking up cups "for fun." We lasted about 20 minutes before my eldest said, "Mama, I feel dirty."

Then came the final straw. Heading back to our room to grab food, we passed the lobby and it smelled like URINE and FECES. Not faintly — like literal poop.

That was it for me. At 10PM, after a full day of driving, exhausted, I went to the front desk and said, "I'm checking out. This hotel doesn't meet my standards, and I'd like a full refund." They apologized and gave me a full refund. We were there four hours total.

I also filled out a survey afterward. The GM was kind and offered a free two-night stay to win us back. I told them honestly: "I don't think there's anything you can do to get me to come back ... you'd have to buy all new furniture and clean that pool. I still don't know where the feces smell came from." If they really wanted to make it right, it would take two free nights at a *different* property, because I would never come back here.

PROS - Staff was nice and tried to fix what they could. Outside grounds were impressive BUT DON'T GO INSIDE

2026-08-03 • via Tripadvisor
E
Ericka • couple • us
10
Very refreshing and relaxing! Everything so close to the resort!
Pros:

I liked that there were five pools and 9 restaurants!

Cons:

Parking far and having to walk in the heat. Valet is too expensive.

2026-08-03 • via Nuitee
A
armando • family_with_children • us
10
Excellent
Pros:

The hotel had many things to offer

Cons:

NA

2026-08-03 • via Nuitee
M
Melanie • couple • us
8
2026-07-25 • via Nuitee