Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent tennis instruction
Beautiful property
Cons:
Poor service and communication
Room cleanliness issues

Categories

Cleanliness
7.23
The room was not clean upon arrival, which is unacceptable for a property at this price point.
Service
8.2
Poor communication and lack of service recovery were noted, especially during the check-in process.
Location
9.74
The location is desirable for tennis enthusiasts.
Room Quality
8.19
Room quality fell short of expectations, with comments about not being ready upon check-in.
Amenities
9.22
The tennis facilities and the spa received positive remarks.
Value for Money
7.68
The experience was not commensurate with the price paid, especially with extra fees.
Food and Beverage
8.73
Breakfast was included, but there were issues with charges.
Overall Experience
8.2
Overall experience was disappointing when considering the expectations from a JW Marriott.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:39

Property Description

Luxurious Accommodations
The JW Marriott Desert Springs Resort offers luxuriously appointed rooms with LCD TVs and marble bathrooms, all providing stunning views of the pools and gardens.

Abundant Amenities
Guests can enjoy 2 championship golf courses, 5 pools, gondola tours, tennis courts, a fitness center, and a top-notch spa offering a variety of treatments.

Culinary Delights
Experience Californian cuisine at the Rockwood Grill, authentic Japanese dishes at Mikado, and freshly prepared sushi at the lobby bar. Room service is also available for a cozy night in.

Book your stay at JW Marriott Desert Springs Resort & Spa for a perfect blend of luxury, relaxation, and entertainment.

Important information:

Please note: If you book a room with breakfast included, breakfast is offered per room for up to 2 adults and 3 children under 12 years of age.

Please note: When booking more than 9 rooms, different policies and additional supplements may apply.

Daily resort fee includes:
- Self-parking
- Wi-Fi
- Golf bag storage
- Fitness classes
- Bike rental

Guests staying over May/23/2025 - May/26/2025 - Resort will be open to overnight guests only. Max room occupancy limits will be strictly enforced.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSP

Location

Property Video

Guest Reviews

8.4
Based on 800 reviews
Cleanliness: 7.23
Service: 8.2
Location: 9.74
Room Quality: 8.19
Amenities: 9.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.2
A
Anna • couple • us
8
Overall had a good experience
Pros:

It was cleane

Cons:

Nothing specific but weather was not good when we were there

2026-10-13 • via Nuitee
G
grace • couple • us
10
It is a beautiful hotel with the most gorgeous landscape. The staff make it a wonderful hotel to stay at.
Pros:

The hotel was immaculate. There was music each night in the atrium bar area which was so enjoyable. We ate at three of the restaurants and they were very good!
The staff were incredibly pleasant and accommodating.

Cons:

The additional costs for lounge chairs by the pool, parking, and resort fee.

2026-10-13 • via Nuitee
J
Jose • couple • us
10
2026-10-12 • via Nuitee
J
Jing • family_with_children • us
1
Cons:

Overall, I was very disappointed with my stay. It’s hard to believe that a bed frame could actually collapse at a hotel like this.
When we asked if we could switch rooms, we were told to wait for maintenance to come and inspect it first. We ended up waiting in the room for an entire hour, only to be moved to another room anyway.
By that point, we were already exhausted, and the whole experience had completely ruined our mood and excitement for the trip.
This is definitely not the level of service or quality I would expect from a hotel at this price point.
I would especially caution families traveling with young children to be extremely careful. Thankfully, I was wearing shoes when the bed frame fell onto my foot, so it didn’t hurt too badly. But it could have been much worse, especially if it had happened to a child.

2026-10-08 • via Nuitee
M
Michelande • couple • ca
10
2026-10-07 • via Nuitee
S
sandford • solo_traveller • ca
10
2026-09-19 • via Nuitee
J
Jessica • solo_traveller • us
1
2026-09-18 • via Nuitee
R
Raylisha • couple • us
1
2026-09-17 • via Nuitee
C
Cynthia • couple • us
10
The service was so good the staff was friendly and helpful
Pros:

It was exactly as what was shown beautiful in morning and night,,

2026-09-15 • via Nuitee
A
Andriy • family_with_children • ua
10
2026-09-15 • via Nuitee
J
Jonathan • couple • us
10
Pros:

All the views the pool the staff all

Cons:

Starbucks and pool bar close to early

2026-09-14 • via Nuitee
C
Carmen • couple • us
10
2026-09-12 • via Nuitee
C
Carrol • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-09-08 • via Nuitee
M
Marganian • couple • us
7
2026-09-08 • via Nuitee
A
Artyom • family_with_children • us
4
2026-09-08 • via Nuitee
F
Fredy • solo_traveller • gt
10
Pros:

Me encantó

Cons:

Todo fue bueno nada que reclamar

2026-09-08 • via Nuitee
A
Alfredo • solo_traveller • us
5
2026-09-07 • via Nuitee
M
Muhammad • family_with_children • us
3
2026-09-07 • via Nuitee
M
Melodie • solo_traveller • us
8
2026-09-03 • via Nuitee
P
Piranyan • family_with_children • us
10
2026-09-02 • via Nuitee