DoubleTree by Hilton Tulsa - Warren Place

The staff are polite and professional

It was centrally located to all things that we needed to do.

Cleanliness and employees

Hotel overbooked and sold our room. Very disappointed. They put us in a larger room for the same price but some of the lighting didn’t work and no linens for the fold out bed. No toilet paper and the phones didn’t work.

This is our go to whenever we visit Tulsa. The location is great and the rooms are always clean and quiet. Starbucks, Neighborhood Jam, and Pub W are located just across the parking lot. Will continue to stay here every time!

FYI, I am a Hilton Diamond Member, Marriott Titanium Member, and Hyatt Explorist. I was visiting this hotel for Valentine.

The front desk staffs were friendly, yet under-staffed in comparison to how many people are visiting based on my observation.

The first issue arose after I checked in. While I was in the bathroom, the maintenance staff entered without knocking. It was 3pm, no reason to enter right after I made the check in. The staff must have seen my bag, so they left immediately. Usually they should have noted an apology either verbally or leaving a note. Nothing.

Next morning, my girlfriend and I visited the restaurant at 9am. Little late, but not too late. Based on the glimpse, many people have already gone by, and saw only two waiters struggling to wait the tables, which was 1/3 full. Seems the hotel have given out free breakfast voucher to the guests. We waited to be seated for 5 mins. The lady came and I mentioned for one table without any coupons or vouchers. She asked us to sit anywhere we like. We looked around none was prepared or cleaned from previous sittings. I asked one of waitresses to help us getting the table ready. Waited another 5 mins to be seated. Since it was breakfast buffet, we went over the stands, but nothing was there. One bagel, burnt remaining scrambled eggs, dried up oatmeal’s. We were not going to pay for such, so I asked the waitress that she could give the table to next person.

Started 12am, an adjacent room was making loud noise till 1am, and couldn’t sleep. So, finally called the front desk. Called three times no pick-up, and on 4th trial, received my call. I put noise complaint, and he promised that he will have a security to warn. After 20 mins, it got louder. So I called the front desk, but no answer. I went down to the lobby and found the front desk staff on a headset watching some game/show. I stood there for 5 mins, he didn’t notice me until I yelled at him. He didn’t apologize and came to see what I needed. I told him that he needs to help me bringing down the noise. He finally reached the security and got it resolved around 2:15am. No apologies.

Next morning around 10am, while my girlfriend and I laid down in the bed naked, again the maintenance entered our room without knocking or any indication.

At our check-out, I kindly requested the manager’s attention and mentioned all the events and their details. He apologized but no compensation for inconvenience. I told him if he can provide a small gesture I will not post any negative reviews due to the incidents. He told me he will speak to GM and will get back to me within 24 hrs. I told him he can have 3 business days since the hotel seems busy. It has been over 2 wks, so I am posting

I have stayed at this hotel twice a month for several years. The last two times I felt unsafe. The last time by a drunk man at the bar who was so offensive to me that I started crying and no staff intervened. This stay, I was sitting at the bar with my service dog and a man was allowing his German Shepard to roam around off leash. I asked him to put his dog on a leash, and he refused. I promptly reported this to the front desk and she did NOTHING. This is not right. I have a service dog for PTSD and I should be able to feel that my service dog is safe.

The location was where we needed.

Where to start?

Pros: Location, bar staff, breakfast staff. Cons: Dirty and rundown rooms and hallways, RUDE staff at the front desk, OLD phones and showers, loud rooms.

I will start by saying that three days prior to my stay, I called NUMEROUS times, attempted to chat, and even emailed them and got zero answers. I paid (through a third party) for a romance package and even asked the red headed woman at the front desk when checking in... still got nothing. I asked for a quiet room and even asked again when checking in and was told she gave me one. It was FAR from quiet. Right in the middle of a busy hallway. We had a dog barking loudly around 10pm as we were ready to go to bed. I attempted to use the room phone and it wouldn't work as it is ancient. I called from my cell and AGAIN no answer.... I called several times. I finally messed with the room phone enough that it started working and I spoke with a woman at the front desk who was incredibly rude. I told her about the dog to which she said "yeah, I think he is across the hall from you. Do you want to move to another room?" I told her no as my husband and I were already in bed. She said "well do you want me to try to find you some earplugs?" I again said no. Then she rudely said "Well, get some sleep... or try" then laughed and hung up. On top of that mess, the hallways and rooms are incredibly run down. The fourth floor had bleach stains in hallway and carpet lifting up. The wallpaper in the hall was also peeling off. As for our room, 441, it was incredibly worn down and dirty. The bed was rutted out bad, the area around the sink was crusty feeling like it hadn't been washed, the shower had good pressure and got extremely hot but the shower head itself was awful. This is nowhere near Hilton standards and I am reporting it to them as well. I would not recommend this place to anyone and we will never be back. I paid $206 for a room that was not worth more than $80, for one night.

I’ve stayed her before and I love the facilities. The beds are super comfortable.

Very close to hospital