DoubleTree by Hilton Tulsa - Warren Place

I got the king suite for the weekend of July 24 thru 26. Could t really afford it , but it was a special occasion (25th anniversary). I informed the hotel it was a special occasion and got ready for our weekend. I have a receipt and confirmation number so shouldn't have been any problems. Check in is at 3 , I arrived at 5. Go inside and they gave my room to someone else. They said they were overbooked by expedia. I inform them that my confirmation is from them , not expedia. They tell me I will get a refund. But as I explained I couldn't afford to pay for the weekend twice . And it would be 7 to 10 days for a refund. I once again explained it was a special weekend. They made arrangements for us to go to the other location. I say great and thank them. But they didn't transfer the lodging and I was expected to pay again . We went home. Ruined our special weekend. I called to talk to some body and was told you got your refund didn't you?".. its not about a refund. Its about a special trip that your hotel stomped on and told me. Too bad so sad. They took my name, number, and email said someone would be in touch. 2 weeks later and still nothing. Customer service means nothing to them. No response no care.

The employees were great...

Amazing staff! From front desk to house keeping very welcoming and friendly. The pool was the perfect temp! Location for our trip was perfect. Everything we needed or wanted was within 2 blocks. Definitely recommend.

On behalf of the Flaming Knights MC Nation, we sincerely thank you and your staff for your warm welcome, exceptional hospitality, and for accommodating us throughout this past weekend. It was truly a pleasure staying at your property. We greatly appreciate your kindness and generosity, and we look forward to visiting again. Thank you!

-Stakz (Castle #42)

YOUR FIRST CHOICE!!!!
I walked in and was treated with the highest respect. The front desk was very friendly and they talked to me as if we was friends!!!!!! If you visit Tulsa Ok, you want to stay at this hotel!!!!!!! Very clean Very Friendly Very Respectful....... Colton and Tucker help guide me in the right direction in a business matter, Nakita Marina, and Haley took care of any issues if i had any. This hotel was great!!!!! This was my 3rd visit,And will always be my FIRST choice. Small things in life matter......
#I wanted a diet coke, they was out, the second day they was out again at 2:30pm, At 3;30pm that same day, one hour later, Nakita Marina and Haley send me up a 6pack of diet Coke. Nakita your the best!!!!!
To the mgt staff, because of a 6pack of diet coke,2 cookies and a friendly staff that was very helpful and knowledgeable,,,,,,,,,,,
THIS HOTEL SHOULD ALWAYS BE YOUR FIRST CHOICE!!!!!!

The location. The warm cookies.

Location

Let me tell you about an absolute angel named Nadine. She was running valet the night I arrived—or rather, the night the tow truck arrived with my car on a Sunday evening.

My car had been towed across the entire state of Oklahoma (it even took two tow trucks to get it to Tulsa) because it needed a specific mechanic there. After almost 24 hours of traveling across the country, I was completely exhausted.

Nadine could tell I was having a rough day. She put her arm around me like a family member would, made sure I got my warm cookie, and even called a friend who is a mobile mechanic. He came over within the hour to help.

I never would have expected that kind of kindness or service. Going so far above and beyond for a complete stranger is exactly why I’ve remained loyal to Hilton brands. Thank you, Nadine—you turned one of the most stressful travel days I’ve ever had into one I’ll always remember. 🙏

Double Tree Warren Place is my “go to” when ever I have friends or family visit Tulsa. Becky does an outstanding job taking care of the arrangements. Great service! Great location!

Bekah was incredible to work with! She made my event run smoothly and was so helpful during the planning process!

I stayed here while my dad was in the hospital across the street. The staff, especially Becky was amazing. They were sympathetic, caring, and overall an amazing staff. The room was clean and the perfect place to relax during a hard time.

The ambiance was warm and inviting. The indoor pool was heated and comfortable. The jacuzzi was cute and did the trick with being hot. The shower was great.

I recently completed a weeklong stay at the DoubleTree by Hilton Tulsa Warren Place, where we hosted over 200 guests, a seated dinner for 80 guests in the Parkview East ballroom, a women’s gathering in Parkview West and daily shuttle service. While the physical property has its quirks, the hospitality here is genuinely top-tier.

The Highlights: Sales & Events (5/5)
From the very beginning of our planning stages, the sales team was exceptional. Their communication was flawless, and they accommodated every single request we threw their way. The banquet and restaurant staff carried that same momentum into our event. They were incredibly friendly, highly service-oriented, and determined to ensure our dinner was a four-star experience—which it absolutely was. Shout out to Rebekah, Ireland & Alyssa!

The Property & Stay (3.8/5)
The property underwent a renovation a few years ago, but truthfully, parts of it still look a bit tired. That being said, it didn't negatively impact our weeklong stay, and the hotel functions perfectly fine.

Housekeeping (3/5)
If there is one area that could use some extra attention and training, it’s housekeeping. They seemed to only do the bare minimum during our stay. We routinely noticed that water bottles and clean glassware weren't replenished, and certain towels were consistently missing. On the positive side, the beds were always made beautifully every day.

Conclusion:
If I were rating strictly on the physical aspects of the hotel, it sits around a 3.8-star property. However, when it comes to the sales team, customer service, and overall engagement with the staff, this is easily a 4-star-plus experience. A huge thank you to the events team for making our dinner such a success!

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