DoubleTree by Hilton Memphis Downtown

Hotels
Doubletree by Hilton
7.3 (600 reviews)
185 Union Avenue , Memphis , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Good restaurant
Cons:
Mixed cleanliness reviews
Outdated rooms
High parking cost
Inconsistent room quality

Categories

Cleanliness
6.3
Mixed reviews on cleanliness, with some guests highlighting cleanliness as a positive aspect.
Service
7.9
Service was generally appreciated, although some guests had complaints about housekeeping and valet service.
Location
9
The hotel is praised for its convenient location close to key landmarks and attractions.
Room Quality
6.6
Mixed reviews on room quality, with some guests mentioning comfortable beds but others noting outdated rooms and cleanliness issues.
Amenities
7.4
Satisfactory amenities, with some positive mentions of the attached bar and restaurant.
Value for Money
5.9
Mixed feedback on value for money, with some guests feeling the price was high for the quality offered.
Food and Beverage
7.7
Positive feedback on breakfast and restaurant services, although some guests wanted more variety.
Overall Experience
7.2
Most guests had a positive overall experience and would recommend the hotel, with some room for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 22:56

Property Description

Experience Downtown Memphis at the Doubletree Hotel

Convenient Location: Situated in the heart of downtown Memphis, directly across from AutoZone Baseball Park, the Doubletree Hotel offers easy access to sports events and entertainment.

Hilton CleanStay Initiative: Ensuring guest safety and peace of mind, our hotel follows strict cleaning protocols under the Hilton CleanStay initiative. Learn more about our enhanced cleaning practices on our website.

Modern Amenities: With 280 smoke-free rooms, complimentary high-speed Wi-Fi, a fitness room, and a pet-friendly policy, the Doubletree Hotel caters to all your needs for a comfortable stay.

Ready to experience the vibrant culture of Memphis? Book your stay at the Doubletree Hotel now.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must be at least 21 years or older to check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

7.3
Based on 600 reviews
Cleanliness: 6.3
Service: 7.9
Location: 9
Room Quality: 6.6
Amenities: 7.4
Value for Money: 5.9
Food and Beverage: 7.7
Overall Experience: 7.2
G
Gedcarlin Couples Durham, County Durham, England
10
Great hotel, great location
Pros:

Stayed here whilst visiting Memphis. This wasn’t the hotel we booked initially, as our booked hotel closed prior to us going. We arrived and were checked in without any problems. We got breakfast included. With this, you need to get vouchers from reception for each day you have breakfast. This lets you get the Delta Sunrise breakfast. If you get anything else and it costs more, then you just pay the difference.
The hotel is located across the road from The Peabody Hotel, if you want to go and watch the daily duck walk. Beale Street is about a 5-minute walk away and the Civil Rights museum, where Dr Martin Luther King was shot, is around 15 – 20 minutes away. Rooms are cleaned daily. Hotel was nice with a great location. Rooms were a decent size and were clean throughout. Staff were great.
We visited Graceland, as most people who visit Memphis do, and we asked reception to book a cab to get us there. We got a bloke called Ray, from “Bumming a ride transportation”. He is a self-employed cab driver. Lovely fellow. He dropped us off and picked us up. Fare was around $35 dollars each way from memory. On picking us up he took us on a little detour and showed us where Elvis was originally buried prior to his final resting place at Graceland. He also showed us the house where Elvis’s dad moved after he re-married, together with the house where the partner of Elvis lived after he was divorced from Pricilla. I didn’t see this information whilst walking around Graceland, so it was nice of Ray to show us around. It is possible if we didn’t get Ray, we might not have known about any of it.
Ray took us to the airport for our onward flight. The fare was about $45.
On arriving in Memphis, we went to the taxi rank at the airport. We waited for about 20 minutes before a taxi came. So, if you are waiting one will come along. Might take a while though.
On the day we were booked for Graceland, our time slot was 10:30am. My advice is to book the earliest slot you can. It took us all day to go around the house and museum. There are a few places to eat on site. The tour we done was a self-guided audio tour. This takes you round the house and grounds giving you information as you go on an iPad mini. The tour doesn’t include any of the upstairs. This is off limits due to the personal nature of the rooms. The amount of information and exhibits is vast. I learnt a lot of things about Elvis throughout the day. Believe me when I say that you need a full day to make the most of all the exhibits.

2025-12-04 via Tripadvisor
R
Roberto family_with_children pr
10
Pros:

Localización

Cons:

NA

2025-11-07 via Nuitee
N
NAIRR couple in
8
Pros:

Well appointed rooms. Excellent staff. Who gave us specific pointers to Music venues

Cons:

The Parking charges were too high. It should've been subsidized. After valet delivered the car when we were on our way we found that the air was low on one tire which turned out to be apuncture

2025-11-06 via Nuitee
V
Velasquez couple us
9
2025-11-03 via Nuitee
A
Ashley solo_traveller us
9
2025-11-02 via Nuitee
C
Christina extended_group us
1
I was not satisfied at all.
Pros:

Location

Cons:

My room heat did not work called front desk they agreed to put us in another room went downstairs just to be told the system was down, ask for extra blankets for 10 mins just to be told they couldn’t find them. Tub draining issue as well floors stained and trash in the corner of the room

2025-11-01 via Nuitee
V
Vernice couple us
10
Nice!
Pros:

Clean

Cons:

Cleanliness

2025-10-31 via Nuitee
C
C6315QAtracyl Business
2
Terrible-below Hilton standards
Pros:

Don’t do it. This hotel is so dated. No plugs by bed to charge my phone nor was there a lamp by the bed. Bathroom is dated-website says it’s has been recently renovated but I would love to know what they did. Not up to Hilton standards and I don’t think anyone would stay if it wasn’t for the location. The lobby and area outside your room does not have AC. Restaurant is wonderful and staff were friendly

2025-10-28 via Tripadvisor
J
James solo_traveller ie
7
2025-10-27 via Nuitee
C
Cynthia couple us
9
2025-10-24 via Nuitee
C
Charles couple us
9
2025-10-23 via Nuitee
A
Alan solo_traveller us
7
We enjoyed Memphis very much, the hotel met our needs adequately.
Pros:

It was quite convenient to downtown attractions.

Cons:

Well, the room was a little sparse on simple amenities. I don't travel much anymore but, it's the first time I've ever stayed at any hotel the didn't have a small notepad of paper and a pen to scratch down a note or something, I would have been convenient to have a channel guide for the television. We had breakfast one morning at the King Union restaurant and the selection was pretty meager.

2025-10-21 via Nuitee
M
Marques solo_traveller us
1
Cons:

They charged me twice for my stay and took almost 30 days to correct it overcharged me for parking

2025-10-19 via Nuitee
T
Teresa extended_group us
10
Great stay! Staff was wonderful
Pros:

Location

Cons:

Extra charges that could have been prevented. Charged for prepaid breakfast - long hold on charges/release of funds

2025-10-18 via Nuitee
M
Ms. Kelly couple us
8
Pros:

Clean, great location

Cons:

Housekeeping

2025-10-17 via Nuitee
A
Amy family_with_children us
1
It was a good vacation but very disappointed with no fridge or microwave
Pros:

The location was perfect

Cons:

No mini fridge
No microwave
Had to pay to park
Bathroom door was falling apart and put back together with screws

2025-10-17 via Nuitee
D
David Bailie couple gb
8
2025-10-16 via Nuitee
D
Diane Betzer couple us
6
Cons:

Too expensive

2025-10-16 via Nuitee
E
Elaine couple gb
8
Pros:

Excellent location for exploring downtown Memphis

2025-10-13 via Nuitee
A
Annette family_with_children us
10
The staff was awesome and we will stay here again the next time we come to Memphis!
Pros:

We did not try the breakfast because we slept in. The location was wonderful!

Cons:

We were disappointed the pool was closed!

2025-10-12 via Nuitee