DoubleTree By Hilton Sacramento

Hotels
•
Doubletree by Hilton
7.8 (507 reviews)
2001 Point West Way , Sacramento , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Great location
Friendly staff
Good food
Cons:
Poor service in specific situations
Issues with room quality
Parking fees

Categories

Cleanliness
7.03
Reviews mention cleanliness as a positive aspect, but also noted issues like clogged drains.
Service
8.5
Mixed reviews; some praised service while others faced issues with staff responsiveness.
Location
8.54
Repeatedly mentioned as a benefit, particularly for its proximity to attractions.
Room Quality
7.49
Mentioned issues with wrong room bookings and maintenance of amenities.
Amenities
8.02
General satisfaction with on-site amenities despite some complaints.
Value for Money
6.98
Complaints about charges like parking and service quality, affecting perceived value.
Food and Beverage
8.03
Food was positively mentioned, but issues with breakfast reservations were reported.
Overall Experience
7.8
The experience was mixed; previous stays were better compared to the recent one.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:32

Property Description

Convenient Location and Spacious Rooms
Situated on 17 acres near the Capital City Freeway, DoubleTree By Hilton Sacramento in the Arden-Point West Business District offers rooms and suites with balconies, comfortable seating, and modern amenities like cable TV and tea/coffee-making facilities.

Impressive Facilities for Leisure and Business
Enjoy the outdoor pool, 24-hour gym, and business center during your stay. Whether it's relaxing by the poolside or catching up on work, the hotel has you covered.

Dining Options and Nearby Attractions
Indulge in delicious meals at Twigs Cafe or unwind with a drink at Twigs Lounge. With its proximity to Riverfront Park and California State University, Sacramento DoubleTree is the perfect choice for both leisure and business travelers.

Book your stay now and experience the best of Sacramento at DoubleTree By Hilton!

Important information:

You must show a valid photo ID and major credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please Note: Only pets up to 18 kg/39 lbs are allowed with a non-refundable deposit charged at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 8 per day.

  • Internet

    Wired internet is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

7.8
Based on 507 reviews
Cleanliness: 7.03
Service: 8.5
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.8
J
Josefina • couple • us
10
2026-03-27 • via Nuitee
L
Lisa • couple • us
5
2026-03-27 • via Nuitee
J
John lopes • couple • ph
7
The staff was excellent very polite and professional
Cons:

The on site restaurant “Twigs” was not very good at all. All of the food was very salty with very little flavor besides the salt. One of our group actually got sick from the wings he ate there. I will not ever eat there again.

2026-03-26 • via Nuitee
H
Heather • solo_traveller • us
10
Great location and nice facility. But, please fix the check-in process!
Pros:

Clean, nice rooms

Cons:

The wait to check in was about an hour. They had too many people checking in at the same time and not enough staff to support their customers. I did the digital card thing in advance and thought it would expedite the check-in, but it did not help.

2026-03-26 • via Nuitee
E
Ed • couple • us
10
2026-03-25 • via Nuitee
N
Nicole • extended_group • us
9
2026-03-23 • via Nuitee
T
Taryn • couple • us
8
2026-03-23 • via Nuitee
W
Woodward • family_with_children • us
10
For the price I would of expected better.
Pros:

Our overnight stay was great. Close to cal expo where we attended a show. Everything was wonderful until I got into my bed...

Cons:

We got back pretty late Saturday night to the room.
I showered and went to bed. When I got inside my bed,
I yelled and my family was saying what is it?? I pulled back the covers to find not 1 but 3 unmatched socks inside my bed!!!!

2026-03-23 • via Nuitee
L
Lovall • couple • us
4
The housekeeper staff helped my sister with her suitcases.
Pros:

Starbucks coffee and housekeeping staff.

Cons:

First contact w/Front desk staff (Ayina) was inhospitable, aloof and condescending. Representative failed to offer solution when we requested for our party to be close. The restaurant gave wrong soup order. I ask for chicken noodle and please no red sauce soup. I was given a tomato based soup. There was a shortage of tissue and Kleenex in the room. Upon check out we were charged an extra thirty dollars for taxes. It was explained that rates changed and we would be reimbursed.

2026-03-22 • via Nuitee
C
Catherine • couple • us
4
The staff was very nice. Couldn’t find room, building. Once I found the room, room seemed nice. However, bathtub/sho
Pros:

Friendly staff

Cons:

Dirty rooms. Very confusing layout. Not clear instructions given where room was.

2026-03-21 • via Nuitee
M
Matthew • solo_traveller • us
8
Reliable stay, especially for a work trip.
Pros:

I've attended many work meetings in their conference rooms over the years but this was the first time I ever stayed there. Room was comfortable and well-stocked. Staff are very friendly and helpful. The workout room was decent but I'm glad I was staying on that side of the hotel. I accidentally left some shirts hanging in the closet and they called to let me know later that day, then held onto them for almost a month until I could get a friend to grab them. Coffee shop in the lobby is decent. There are adequate dining options across the road at the mall, and many options a short drive away. Easy access to the freeways.

Cons:

The place is a maze and their signs for getting around are confusing. Parking is pricey and the ingress/egress routes are not well thought out. But once I got through the gate I appreciated that I could park pretty close to the exit nearest my room. You're going to get your exercise just staying here because it's a long walk no matter where you're going - the lobby, the exercise room, even the elevators could be pretty far from your room.

2026-03-16 • via Nuitee
T
Tiffany • couple • us
10
2026-03-09 • via Nuitee
S
Steven • couple • us
10
2026-03-07 • via Nuitee
V
Valenn • solo_traveller • us
10
Very comfortable stay
Pros:

The cookie , rooms big enough,water available. Felt comfortable.

Cons:

—

2026-03-04 • via Nuitee
R
R • couple • us
6
2026-03-04 • via Nuitee
R
Ryan • family_with_children • us
10
Expensive but a great stay.
Pros:

Everything here was lovely

Cons:

The price was spendy and there was no breakfast.

2026-03-04 • via Nuitee
D
Dahiana • solo_traveller • us
10
Relaxing and fun!
Pros:

Well kept property.

Cons:

The pool was not working for some reason.

2026-03-01 • via Nuitee
M
Melbub123 • Family • Eureka, Humboldt County, California
10
Exemplary Staff
Pros:

This is a big hotel complex. It’s conveniently located near the Arden Mall. My room was very spacious and clean. There’s a cafe on site for breakfast, a to go counter and a lounge. What stood out to me about this hotel was their staff. From the moment I checked in the staff (front desk, maids, security, maintenance people, wait staff, etc.) was welcoming, friendly, and professional. Highly recommend.

2026-02-12 • via Tripadvisor
B
Brooklynn • extended_group • us
10
2026-02-12 • via Nuitee
E
Exselia • couple • us
9
2026-01-31 • via Nuitee