DoubleTree by Hilton San Jose

Hotels
•
Doubletree by Hilton
6.8 (469 reviews)
2050 Gateway Place , San Jose , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Shuttle service available
Cons:
Dirty and outdated rooms
Limited amenities
High cost for value received

Categories

Cleanliness
4.69
Room was dirty and needed maintenance, which greatly impacted the initial impression.
Service
8.66
Staff were consistently described as helpful and attentive throughout multiple reviews.
Location
8.2
Convenient location near the airport and walking distance to various amenities.
Room Quality
5.65
Rooms were described as outdated and some amenities were lacking.
Amenities
7.18
Basic amenities available, with potential for improvement in modernizing.
Value for Money
6.14
Pricing was considered high relative to the condition of the facilities.
Food and Beverage
7.19
Several reviews highlighted positive experiences with meals and bar service.
Overall Experience
6.66
Mixed experiences overall, with some positive aspects overshadowed by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:14

Property Description

Luxurious Accommodations with Modern Amenities

Experience a luxurious stay at DoubleTree by Hilton San Jose, just minutes away from the airport. Indulge in spacious contemporary rooms with HDTVs and enjoy dining at the on-site restaurants. Relax on your private balcony and make use of the large study desk in each room.

Fine Dining and Culinary Delights

Savor the finest steaks and chops at Spencer’s for Steak and Chops, or opt for a casual breakfast at Sprigs. Don't miss out on the California-inspired sushi and seafood at Sushi & Sake Bar. Enjoy a wide selection of scotch, wine, and bourbon in a cozy ambiance.

Fitness and Relaxation Options

Stay active at the 24-hour fitness center or unwind with a refreshing swim in the outdoor pool. Explore the gift shop or utilize the business center during your stay. Book now and elevate your San Jose experience at DoubleTree by Hilton.

Important information:

Please note: The property requires a deposit fee for each night stayed at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 469 reviews
Cleanliness: 4.69
Service: 8.66
Location: 8.2
Room Quality: 5.65
Amenities: 7.18
Value for Money: 6.14
Food and Beverage: 7.19
Overall Experience: 6.66
H
Huang • family_with_children • us
4
Pros:

The check-in staff was friendly.

Cons:

The front desk phone was always busy, they always pick up the phone and ask me to wait because there are other customers who are in front of me.

Also they agreed to send new TV remote batteries to my room, but they never did.

And no one could give me a clear answer whether the just happen to not have run out of complementary shower caps or they simply don’t offer them.

2026-01-20 • via Nuitee
H
Huber • couple • us
10
2026-01-19 • via Nuitee
K
Karen • couple • us
8
Pleasant despite the power outage. We appreciated our handicap accessible room.
Pros:

The staff were friendly and helpful. They kept their cool during the power outage and did their best to calm anxious visitors.

Cons:

When the power went out and I went to the first floor to pick up our DoorDash, I discovered that the stairs lead to an outdoor door labeled emergency exit only. I had to go outside and walk around the building to get to the front desk. The emergency label was intimidating so I tried several stairwells before having the courage to walk outside. It also would have been helpful to have had the ability to notify all the hotel guests why the electricity was out and the expected length of the outage.

2026-01-19 • via Nuitee
C
Cristina • couple • us
3
2026-01-19 • via Nuitee
V
Van • couple • mx
10
2026-01-12 • via Nuitee
H
Hsu • couple • jp
3
2026-01-11 • via Nuitee
S
Stuart • couple • us
9
Discounted rates due to holiday week made it worth while staying here normally it’s priced higher.
Pros:

The facility is located conveniently and it’s in good condition.

Cons:

The parking is expensive and not included in rates

2026-01-09 • via Nuitee
K
Kaj • couple • us
3
I will not stay there again.
Pros:

Close to the airport.

Cons:

Wish I would have know parking was extra. I would not have picked up my rental yet. Parking was confusing. The store inside that had essentials for travel was closed. There was no indication there was room service in the room.

2026-01-07 • via Nuitee
R
Russell • extended_group • us
9
Cons:

Cost of parking

2026-01-05 • via Nuitee
J
Jovita • couple • us
4
2026-01-03 • via Nuitee
5
509lindym • Couples
4
Not a great stay
Pros:

Hate to say it, but this hotel room was not nice at all. I'm giving 2 out of 5 only because the lobby bar was nice. I don't think I've ever seen a property more in need of a renovation than this one. The carpets, bedding, decor were all REALLY dated. If that were the only problem, I could live with it. However, the bathroom was dirty. There was hair all over the floor and a used bar of soap in the shower. This is not what I expect from a Doubletree property.

2025-12-29 • via Tripadvisor
Z
Zenobia • extended_group • us
10
Costly, but worth it
Pros:

Very helpful staff, & amenities

Cons:

Expense, but it was worth it overall, for a convention

2025-12-19 • via Nuitee
S
stella • couple • gb
10
Pros:

Lovely staff
And atmosphere

Cons:

Nothing

2025-12-17 • via Nuitee
J
janethF2400IH • Family
4
Disappointing stay
Pros:

Location convenient but overall disappointing . The hallway carpets were dirty and stained and our room was the same. Obviously have not been cleaned for years . Bathrooms were clean , beds were ok quality. We use to stay here many times back in the early 2000’s and it was really nice. Needs updating. I realize now the price reflects the overall quality . Complained to manager - he said many people complain and corporate is aware - but yet nothing is done .

2025-12-07 • via Tripadvisor
M
M9985MJbrianh • Couples
4
The rooms were very dirty and outdated!
Pros:

The next time I’ll book a room at the Motel 6. At one time, this was a great hotel. The carpet had stains all over it and was very dirty. The beds and bathroom were fine, along with the lobby area. We complained to the desk person in the lobby. He said he has received several complaints and passes on them along to management, but he said they don’t seem to care and do nothing about making any improvements. Too bad, I’m no longer a
customer of the DoubleTree, San Jose, CA.

2025-12-07 • via Tripadvisor
C
Christine • couple • us
10
Perfect for what we needed.
Pros:

Proximity to the airport with shuttle service. We got there Thanksgiving evening and the bar was open and the food was delish. I dont recall the bartenders name, he was there the last time we came but he gave excellent service.

Cons:

It could use better pillows

2025-12-02 • via Nuitee
D
daniel • couple • us
10
2025-11-29 • via Nuitee
D
David • family_with_children • us
1
2025-11-24 • via Nuitee
G
gally • couple • us
10
2025-11-19 • via Nuitee
B
bonfilio • family_with_children • us
10
I totally recommend
Pros:

Great service

Cons:

Restaurante

2025-11-02 • via Nuitee