DoubleTree by Hilton Omaha Downtown

I stayed three nights at this Doubletree with a group. I drove a bus with several people to visit Omaha and stay downtown. ALL of the staff was exceptional with any needs and help for me and the senior citizens I had with me. The staff deserves a lot of kudos! The rooms and property are extremely clean and modern. The hotel has a shuttle that goes within 4 miles which is a nice feature and great for going anywhere downtown. The free and wonderful cookies were a nice perk too! I enjoyed my stay and highly recommend this place.

Melanie is the best, very kind and has a good sense of humor. The entire staff was very kind and my entire experience was pleasant.

Melanie was fantastic and friendly early in the morning! I struggled to decide what I wanted and she offered excellent ideas and ultimately made the experience enjoyable

Everyone was great! I enjoyed my stay and they made me feel welcomed! The room was nice and comfortable! Thank you!!!!!!!!

Ally was outstanding! I needed to work telehealth and she, without hesitation, provided me with solutions. She went above and beyond to be helpful. So nice to see an organization empower and allow their employees to make decisions like this on the fly and give their customers great service. Thank you Ally and Doubletree!!

Sarah provided outstanding service during our stay. When we reported that the tub wasn’t draining properly, she immediately took action. She apologized for the inconvenience, quickly arranged a new room, and made sure everything was perfect before we moved. Her professionalism, attention to detail, and friendly attitude turned a frustrating situation into a smooth experience. We truly appreciate her help and excellent customer service.

Last Saturday evening, my husband I stayed at your hotel. Check in process went great, the gal at the front desk was friendly. She gave us our room keys and we headed to our room on the 4th floor. Our room was clean and we were happy with the hotel. Then things went downhill! My husband decided to shower and I was unpacking, when all of a sudden I turned around and a maid was in our room! No knock, no anything! She scared the crap out of me! I’m still perplexed as to why she would come in our room because it was already clean, hopefully she’s not a thief.

When I settled down from being scared, my husband and I decided to go out to eat etc on Saturday evening. When we returned, around 11pm, we thought we would go to the bar for a nightcap. It was closed already, even though you have advertisements stating it is open till 12. When I asked, the gal said and I quote,” they closed at 10:30 because they felt like closing early.

Sunday morning when we were leaving the hotel, I decided I would like a Starbucks. They were open because I seen the lights were on, but no one in sight. I seen a couple people sitting with coffees so I thought I would wait. We waited about 5 mins, still no one, so decided to leave.

Do Better Doubletree!

This is our second stay here and they've both been lovely. Friendly check in and service. I'm particular about beds and these are very comfortable, it's a good nights sleep- we heard no extra commotion from other rooms above or below us, nor the hallway. I'd like to give a special shout out to Melanie at Starbucks, she was very kind and attentive to me and others. It didn't go unnoticed that she was taking care with keeping the area and utensils used very clean and tidy. And she had fabulous hair 😀 I'm sure we'll be back here again.

Great experience. The staff go above and beyond to assist with your needs. The breakfast buffet was a wonderful addtion. The staff that managed breakfast area are clean, professional and kind. We arrived late and the welcome to the hotel was very needed. Sarah was helpful throughout our stay. I must say from top to bottom all staff was amazing. The location is very walkable. However the shuttle is top tier for the Zoo and Airport. My family and I will definitely return whenever visiting Omaha.

An absolute amazing experience

Sarah and Helena were very nice, kind, and made my stay very warm! I appreciate the service and friendly staff!

The room was nice and clean as well!

Sarah at front desk was great. Fast check in, courteous, well spoken, and answered questions quickly.

Clean & inviting

17 years ago it seemed easy to go through the motions. Today with the passed renovations it seemed hard. Crammed room space especially the bathroom. Not worth the money. The last 2 nights at Little America in Cheyenne put this place to shame.

Good

First time staying in downtown Omaha. A great weekend stay for a wedding. Staff was very friendly and helpful. Facilities and room were well done. And we took advantage of the hotel shuttle around the downtown for several trips. Highly recommend this hotel.

We were in town for a concert. I booked this hotel for the walkability, and for the great reviews. It lived up to the hype! Check-in was smooth, and Sarah was amazing! Even gave us warm cookies. Dennis drove us to the concert & picked us up, even though traffic was a MESS! The room was clean & comfortable. Will stay here again!

It was really nice to have the shuttle transport us down to restaurants and bars in the area.

It was great

This hotel is extremely clean. It is not a brand new hotel but it clearly has been renovated and updated with a microwave a Keurig and a refrigerator in the room. There is a large closet with hangers and mirror doors , there’s drawers to place clothes in and there’s a desk there with plenty of outlets and ports to plug in your computers your phones whatever you need to stay connected. The room has plenty of lighting so you can work comfortably and you can see what you’re doing. Many rooms don’t have a lot of lights and it’s frustrating when you can’t see what’s in your suitcase or what you’re doing.
Hotel staff was great. Daniel was at the front desk at check in. Asked for some recommendations on the area places to eat things to do and he immediately had directions and knew times places were closing and opening and what most people find great in the area. Daniel also asked about dinner upon return as he was still on duty at that time. The next morning there was a great complementary breakfast fresh fruit with cantaloupe, pineapples, blueberries, oatmeal, coffee, bagels, toast, yogurt, and other fruit like oranges. It was also well stocked with a very pleasant young lady, tending to everything there. There is also a takeout food area where you can buy various sodas, waters, snacks, as well as toiletries, which is great if you’ve forgotten something such as hairspray or Tylenol or even tweezers, The fitness center was clean and actually no one was there when we used it so we had it all to ourselves. The machines worked well and there were also towels in there for you so you didn’t have to drag one from your room.
Overall everyone encountered was friendly and welcoming.
The hotel is extremely clean and the rooms had everything that you need including shampoo, body wash, conditioner, and face soap. Air conditioning worked well, and there was minimum noise even facing the street actually I don’t think much noise at all could be heard. The pillows were comfy and the beds although seemed firm allowed for a very great nights sleep.
Overall great stay great experience.