Red Lion Inn & Suites Blue Springs

The bed was lumpy. I could tell where previous guests had laid because it was sagging where they had laid.

This hotel gave me one of those horror stories you remember forever. When we first walked in, we were asked for a $200 cash deposit which was never communicated and we were not prepared for. This was alarming since out of all the hotels of stayed in, I have never been asked for a cash deposit, let alone one this high. The place was sketchy, but we shook it off, left our stuff in our rooms, and headed out for the day. When we returned at 11pm, my partner and I found bed bugs on the wall and bed. First, the staff tried to move us upstairs, which was almost worse. The hallway was filthy, our "new room" had mold and cobwebs, and one of the neighbors had a pizza slice between the door to keep it open while some sort of banging was heard behind it. At this point, we didn't feel comfortable staying. We went back down to the front desk, where another hotel guest proceeded to repeatedly ask me to join him in his room (I'm younger girl, and he was a much older, larger man.) Fortunately, we got both our deposit and our money back on the room. However, it left us scavenging to find a room after midnight and desperately trying to get rid of any bed bugs, completely ruining our trip. Out of all my travels, I have never had an experience as bad as this one. Please do not stay here.

Front desk staff was telling me about another guest I did not know(including their room number)because I had the same first name. He then proceeded to tell me that there was also a guest in the hotel with the same last name as me, and tried to find their check in paperwork TO SHOW IT TO ME. If there is a "HIPAA" type regulation for hotels, and I hope to Christ that there is, this man violated it BIG-TIME. There was also another guest just hanging out at the front desk and I think she is a long-term tenant.

Everything else. Literally. The room wasn't what the pictures showed. Things not working. Beds wore out. Jets not working. Door creak and get stuck.

The homeless man sleeping out front, the smell of marijuana and chlorine, the humidity in the room that made the carpet feel moist, the dogs barking throughout the night in nearby rooms.

I booked through booking.com so the staff was not helpful at all just kept repeating " you will have to contact booking.com" I ended up having to cancel my room and re booking it while standing at the counter . We finally get the room key and get to our room only to find that the entire room had a drastic slope. The foot of the bed was higher than the head of the bed making it impossible to sleep with our heads at the head of the bed. The door to the bathroom didn't close all the way due to the slope of the room . The walls were cracked and filled with spray foam. The pictures they showed in the advertisement are nothing like what it really looks like. They all had multiple homeless people sleeping in the parking lot and next to the hotel building

Toilet in my room worked but made weird plumbing sounds and breakfast was kinda shitty definitely could've been better

We tried to use a different credit card to pay once we got to the property but they said they had to use the one we booked it with, but then charged over $100 on the credit card they said that they could not use. As well as charging us the full price on our original payment method. They refused to reverse the charges, they said dispute with my CC company. That’s bad business.