Hampton Inn & Suites New Orleans Downtown (French Qtr Area)

I’ve stayed at many of the other Hiltons in the New Orleans area, and recently stayed here for the first time for a short business trip, It’s conveniently located within a short walking distance to Canal Street and the French Quarter. The room was very nice and spacious. While many Hampton Inns provide the free breakfast in a somewhat small and confined area, the breakfast dining area here was large with plenty of seating. There’s also a nice fitness center with a good selection of equipment. The room rate was very reasonable.

I spend 100+ nights per year in all Hilton brands and maintain diamond status.
I'm middle aged, not high maintenance and travel to NOLA 3 times per year.

Additionally due to my industry/company, I was required to travel during the entire COVID nightmare. I totally understand the challenges and changes the pandemic brought to hotels and have a great deal of respect for the hospitality industry as a whole.

I was a previous guest of this property 18 months ago and my experience was even better this time around.

All/limited staff I engaged with were pleasant and professional.
My room was huge, functional, comfy and filled with light from three floor to ceiling windows.
Linens/pillows/bedding/towels was of good quality and looked newer.
All interior public areas, elevators, breakfast area, etc. were clean and well maintained.

This hotel's location can be a little scary at night; street people and open use of drugs...
I returned one evening at 12:30am and the front entrance was accessible without a card key nor was there vales around?
Breakfast options and quality below what I've experienced at other Hampton Inn's but not disgusting.
Can be expensive with nightly rates comparable to more full service hotels in the immediate area.

My toilet is stopped up and there's no maintenance on duty! This is unacceptable and inconsiderate. Also, the manager on duty says there's nothing can be done until in the morning! I have never had this problem and I have been to several of your establishment! I will not be coming to this location anymore! | like staying here cause it was near all the places that I visit when I come here! But now I will have to find somewhere else to go! Very disappointed in this location!

This was an awful experience. We discovered on the first morning of a 12 day stay that the hotel expects its guests to eat off paper plates with plastic cutlery. Hilton should be ashamed to put their name to this brand. If this was stated on the website we would not have booked. We purchased cutlery and crockery and used it for our stay but each morning at breakfast you were reminded how little Hilton value you. Other negatives were that half the staff were friendly and half were not. The color scheme makes it difficult to tell the level of cleanliness. The hotel needs a large notice on their web site to say you will be eating off paper with plastic for your stay.

I try to be balanced in reviews but the whole experience was so damaged by the paper plates that it's hard to say what was good. To be fair the room was large, there was a bathtub, a fridge, and a microwave. The location is good and while there are many colorful characters in the street we never felt under any threat or danger. However, a hotel that expects you to eat off paper plates for a 12 days does not deserve any stars and does not respect its customers.

I've had a reply from the hotel that this is their policy at all of their hotels. This only makes it worse.

Hampton Inn & Suites New Orleans Downtown
226 Carondelet Street, New Orleans

This is truly the worst hotel we have ever booked.
The room was substandard: the carpet was dirty and the view was downright bad – we looked directly at a wall. Someone was smoking marijuana in the room next to us; the entire hallway smelled of it, and the hotel did nothing about it.
The breakfast was an even bigger disappointment. We have never been treated so rudely. A young woman who worked there (quite large, long hair, wearing a denim jacket) was extremely impolite. While refilling the batter, she was happily doing her nails and chatting with the maintenance staff. Only after a long time – and at a snail's pace – did she decide to refill it.
The same woman was approached by several guests because the coffee had run out. Instead of solving this immediately, she first did other things such as refilling spoons and forks and neatly arranging the salt and pepper shakers. When I finally asked her why she wasn't refilling the coffee, I received the answer: "Leave me alone."
Another guest and I looked at each other in disbelief.
We reported this directly to the hotel manager, but I doubt anything will be done about it. If staff members say this to us, it will undoubtedly happen more often.
The reception staff also urgently need hospitality training. They were friendly to American guests, but clearly not to us – that is unacceptable.
We have previously enjoyed staying at Hampton hotels in Nashville, Memphis, and Tupelo, but this branch in New Orleans unfortunately ruined part of our trip.
Our advice: stay away from this place.

Best hotel in New Orleans! Always friendly staff at check in! Super nice & professional. Rooms are great, always clean. Very quiet property. Excellent location

Best hotel in New Orleans! Really love this place!! 100%
Always pleasant and professional at check in. Room was wonderful and very clean.

Room was spacious which made a big difference for the 4 of us. Nothing fancy, could use some updating but can’t beat the price especially with free breakfast. Walkable to Boutban street and all the shops on Canal street.

Nice hotel. Clean and smells good. Used their app to check in. Highly recommend that. You can still go get room keys if wanted. The entire area has homeless and drug abuse so if that worries you go stay riverfront. The room we had was huge and bed was comfy. A/C was not working so I texted front desk. Within 20 minutes a maintenance guy showed up and fixed it. Apparently others just don’t tell the right people when there is an issue. Breakfast was great. Again, if looking for a daily buffet with many changes then go out to a restaurant. Definitely worth the price.

We loved our 4 night stay at Hampton Inn & Suites. The reception staff were efficient and helpful, and upgraded us to a suite, which was spacious and well equipped. I particularly liked the bath! Everything was clean, the bed comfortable, and the room lovely and quiet.
Location is perfect, just a short walk to the French Quarter, and convenient for the Streetcar.
We enjoyed the breakfast and we couldn't fault the facilities. We felt safe and secure in the property.
Highly recommended, we'll be back!

This hotel is overdue for a full remodel. The rooms show significant wear, and the bathrooms need to be completely redone. The "free breakfast" was unpleasant. To quote my daughter "the eggs are juicy" Ew. For the price, it’s not a good value, many nearby hotels offer a better experience for the same cost. I wouldn’t stay here again.

During our three-night stay, the overall atmosphere was uncomfortable for a family with children. Several guests dressed in ways that made the environment feel inappropriate and unwelcoming. The area around the hotel also felt unsafe at times due to the visible homelessness crisis in New Orleans. We encountered individuals who appeared mentally unstable and were yelling in the street, which frightened my kids.

If you’re traveling with family, I’d strongly recommend choosing a different property.

PROS: It is convenient to the streetcar and easy access to Uber, etc. The nice big room—a small suite—has a wet bar, couch, chair, and lamp for reading, etc. Breakfast is okay, but there is not much variation across the three days. The bell/front door staff is friendly and helpful.
CONS: Room temp was VERY uncomfortable! Set at 66 and would not budge. Did not work with app as promised, though TV did. We called for help night 1 and "Jamie" just said no, no one could help. Tried again the second day and maintenance man showed up with a ladder; seemed he was aware this would be a bigger issue than misunderstanding the thermostat. He fiddled for a few minutes and we hit 70 for a few house, then it dropped to 66 again and stayed there. Seems like a ridiculous problem not to get solved. This detracted from our entire stay and will affect our decision about where to stay next time. Front desk staff was generally unhelpful.

Excellent service, clean, large room, customer service was amazing. Camille, Kimberly and Chase at the front desk we the best. They should be recognized for their positive attitudes and focus on customer service.

Pros: Friendly staff (thank you to Chase for our friendly welcome), clean, spacious room, felt secure, convenient location to French Quarter.
Cons: Walking back at night did not feel incredibly safe (and we typically returned before 9pm). Me and my family were even offered drugs. I would not recommend for anyone traveling alone.

What a great location! Access to Street Cars, walk to French Quarter and right off canal street. Very clean and staff was great, especially the valet staff.

Special Thank You to Carl (valet). He was so kind, personable, and could answer any question. Very helpful!

Average stay. However, asked front desk for a fix on a leaky faucet in the bathroom & it was not fixed as they promised. Annoying as hell !

The rooms were clean and the workers were awesome

Excellent staff, great location, nice spacious rooms and good breakfast!
Was walking distance to many different attractions. Bourbon street is blocks away( literally the same street) walk anywhere in the French quarter to to the riverfront. Street car to garden district right outside the hotel! No complaints with this hotel!

My stay was good . The front desk worker Jamie deserves a raise

The staff was friendly and the property was clean.