Steigenberger Airport Hotel Frankfurt

Hotels
•
Steigenberger Hotels & Resorts
8.2 (7052 reviews)
Unterschweinstiege 16 , Frankfurt/Main , de

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient airport location
Good breakfast selection
Clean and comfortable rooms
Helpful shuttle service
Cons:
Noisy AC or outside noise
Old rooms with maintenance issues
High prices for food and services
Construction noise and atmosphere

Categories

Cleanliness
8.16
Some concerns about the cleanliness of the spa showers.
Service
8.63
Service was courteous and helpful, but some issues were unresolved during the stay.
Location
8.67
Convenient location near the airport, with reliable shuttle service.
Room Quality
7.62
Room quality was inconsistent; issues with outdated rooms and maintenance were reported.
Amenities
8.15
Amenities were limited and had some issues, but included a pool and decent breakfast.
Value for Money
8.11
Value for money was considered low compared to the price, especially with ongoing renovations.
Food and Beverage
7.66
Breakfast was extensive, yet considered overpriced for the quality offered.
Overall Experience
8.63
Overall experience varied widely; some enjoyed the stay, while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:26

Property Description

Luxurious Convenience Near Frankfurt Airport

Convenient Shuttle Service: Enjoy a complimentary 2-way shuttle to/from the airport every 20 minutes, making travel a breeze.

Relaxing Spa and Wellness: Unwind in the 570 m² upper-floor spa area with a pool, sauna, and fitness centre, offering a serene escape.

Culinary Delights: Indulge in a variety of dining options with 3 restaurants open throughout the day, ensuring a delightful culinary experience.

Experience luxury and comfort just moments away from Frankfurt Airport. Book your stay at Steigenberger Airport Hotel Frankfurt for a truly seamless travel experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for € 60 per person per night when using an existing bed.
    People no matter the age stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 7052 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 8.63
O
ozzeldin • Business
8
The hottest night
Pros:

This is not my first time at this hotel. Overall, it's nice to go back to a place you've been to and come back because you were satisfied. I went back because the location is great, the hotel is very nice, the food is excellent, but still, there was one problem in the room. The air conditioner didn't work properly, even though instructions were left on how to operate it, the mode selector was on automatic mode with no option to change. I went to the reception, they promised they would send someone to take care of it. Apparently there was someone, but still, when I went back to the room, it was possible to control the temperature, which was still on the lowest setting, but not the fan power, so no problem was solved. It was very hot and it was impossible to cool the room, which is a shame.

2026-06-27 • via Tripadvisor
J
Joseph • solo_traveller • nl
8
2026-06-27 • via Nuitee
M
Mark • solo_traveller • ae
10
Pros:

A quality, traditional hotel at the rates of generally cheaper chains. Shuttle bus service to and from the terminal, excellent bar food.

2026-06-27 • via Nuitee
E
Emils • family_with_children • lv
9
2026-06-27 • via Nuitee
V
Victoryia Chaban • solo_traveller • es
8
Pros:

I was requested to change the room because they gave me not same room tgat was on foto,the good thing that they do

Cons:

Everything ok

2026-06-27 • via Nuitee
I
Iryna • solo_traveller • ua
10
2026-06-27 • via Nuitee
C
Campbell • couple • fr
8
2026-06-27 • via Nuitee
P
Petya • solo_traveller • bg
10
2026-06-27 • via Nuitee
P
Peter • solo_traveller • pt
8
2026-06-27 • via Nuitee
S
sergio • solo_traveller • mx
1
Hasta ahora el servicio habia sido muy aceptable, pero JAMAS volveré a utilizar el Steigenberger
Pros:

NADA

Cons:

1. El shuttle FRAPORT al hotel JAMAS llegó, utilice un taxi para llegar al hotel
2. Me asignaron habitacion numero 521 de no mas de 15 M2 cuando entendi cuando reserve con Booking que hablamos de una habitacion de mas de 20 m2
3. La habitacion 521 ademas de excesivamente pequeña tiene mobiliario muy viejo y mal mantenido, sucio en general
4. Solicite el cambio de habitacion pagando una diferencia que me exigieron (50 Euros) y me asignaron la habitacion 366 cuando intente ingresar me percate que estaba ocupada por otro huesped
5. Solicite una nueva habitacion y me asignaron la 360 de la que solicite el cambio pues no funcionaba el aire acondicionado y el calor era insoportable
6. Me asignaron la habitacion 829 en la que todo funcionaba bien
7. En tanto cambio de habitacion perdi un anillo y de inmediato les solicite que me apoyaran prestandome la llave de las habitaciones 521 y 360, solo puede revisar la 360 pues no accedieron a darme acceso a la 521
8. Hasta el momento de escribir estas lineas no he tenido respuesta si fue localizado el anillo que lamentablemente perdi, Booking podria ayudarme preguntando al hotel?

2026-06-26 • via Nuitee
R
Ram • solo_traveller • il
8
Pros:

החדר היה נעים ופונקציונלי

2026-06-26 • via Nuitee
T
Timo • couple • de
8
Für eine Nacht gut, super Lage zum Flughafen. Alle 20 Min kostenloser Shuttle
Pros:

Nähe zum Flughafen. Sehr saubere Zimmer und komfortabel ausgestattet. Personal sehr nett und hilfsbereit

2026-06-26 • via Nuitee
H
Hans Eberhard • solo_traveller • de
8
2026-06-26 • via Nuitee
H
Hartinger • extended_group • de
8
Tolles Businesshotel mit kleinen Makeln
Pros:

Kurzer Weg zum Flughafen und eine tolle Atmosphäser in Foyer prägen dieses Businesshotel

Cons:

Klimaanlage war zu laut.

2026-06-26 • via Nuitee
S
Sabra91 • Family • Aarhus, East Jutland, Jutland
2
disappointing experience
Pros:

⭐ 1-Star Review

Very disappointing experience with Steigenberger Frankfurt Airport Hotel.

We arrived at approximately 5:45 PM and were assigned a family room with a strong damp and musty smell. The air conditioning was not working at all, which made the room almost unbearable given the outside temperature of around 34°C.

I reported the issue to reception within 30 minutes of arrival and was assured that it would be resolved while we went out for dinner. When we returned, the only solution provided was two small, noisy fans that did not cool the room and made sleeping even more uncomfortable. We were also informed that no other family rooms were available, so changing rooms was not an option.

We were travelling with three children aged 1, 7, and 11 and had specifically chosen a well-known 5-star hotel to ensure a comfortable and relaxing stay before our onward flight from Frankfurt. Unfortunately, the experience fell far below the standards one would expect from a hotel of this category.

The room was simply not fit for purpose, and the hotel’s response was inadequate. We have therefore submitted a formal complaint and requested a full refund.

Based on our experience, I cannot recommend this hotel.

2026-06-25 • via Tripadvisor
Ü • solo_traveller • de
7
2026-06-25 • via Nuitee
U
Ute • solo_traveller • de
7
Cons:

Ineffiziente nicht steuerbare Klimaanlage. Zimmer sehr warm.

2026-06-25 • via Nuitee
I
Irit • couple • il
9
2026-06-25 • via Nuitee
D
Dietmar • couple • us
9
2026-06-25 • via Nuitee
H
Hans Joachim • couple • de
9
Freundliches Personal
Pros:

Zimmer gut ausgestattet

Cons:

——-

2026-06-25 • via Nuitee