Hyatt Regency Deerfield

Hotels
•
Hyatt
8.4 (532 reviews)
1750 Lake Cook Road , Deerfield , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean room
Good breakfast
Spacious room
Friendly staff
Cons:
Hygiene issues
Inconsistent water temperature
Lack of amenities in room

Categories

Cleanliness
6.43
Issues with uncovered mattress and hairs found on bed, indicating poor cleanliness.
Service
9.4
Staff responded promptly to issues and offered compensation, reflecting good service.
Location
8.94
Convenient location near main roads and amenities.
Room Quality
7.89
Room aesthetics praised, but reports of issues with bedding and bathroom amenities.
Amenities
8.42
Good facilities reported; however, improvement needed in bedding and towels.
Value for Money
8.38
Good pricing for spacious rooms, but some amenities lacking.
Food and Beverage
8.93
Positive comments on breakfast quality.
Overall Experience
8.8
Mixed sentiments, but overall a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Escape to Hyatt Deerfield, your perfect retreat near Chicago. Experience convenience with our free shuttle service, business center, and concierge services. Rejuvenate at our gym and unwind on the seasonal patio.

Comfort and Style: Enjoy pillow-top mattresses, separate sitting areas, and workspaces in our guestrooms.

Modern Amenities: Stay entertained with the stereo and iPod dock, and pamper yourself with Portico bath products.

Dining Delights: Indulge in continental cuisine at Jaxx Bistro or savor a custom-made pizza at Jaxx Lounge. Book your stay now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 532 reviews
Cleanliness: 6.43
Service: 9.4
Location: 8.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.8
N
Nathalie • family_with_children • us
9
2026-03-21 • via Nuitee
J
Jeongho • solo_traveller • kr
10
2026-03-19 • via Nuitee
D
Darcy • family_with_children • us
10
Great stay, try the restaurant!
Pros:

Chicken tortilla soup from the restaurant was really tasty! Our bed was super comfy, staff was friendly and the shower felt luxurious.

Cons:

Some of the furniture in the big open atrium area could use a deep clean or replacing. The breakfast was not a good value for the price. Instead of a buffet, ordering from a menu would have been preferred as my kids are so picky. They also gave my kids hot chocolate not chocolate milk as requested but that may have been a communication issue.

2026-03-12 • via Nuitee
A
Abigail • couple • us
10
2026-03-12 • via Nuitee
S
smharker • NONE • Pasco, Tri-Cities, Washington
2
Cold shower
Pros:

Our first impression of the Hyatt Regency was positive. The lobby was very nice. The staff that checked us in was friendly and professional. However, after a long travel day and a lovely evening spent in the city we returned to take a shower but the water never ever got even warm. We called the front desk who said it just needed time to get from the boiler to our room. After running the water for at least thirty minutes we went from cold to cool. The sink water, which was merely a trickle did get nearly hot. A cold shower, especially in winter was not very enjoyable. We let the staff know that night and the following morning in hopes that something might change, but nope. The rest of our stay included cold showers. The front desk suggested they would issue a discount on our room which we have yet to see. Unless they undergo a major renovation of their plumbing, do not stay here, unless you love cold showers.

2026-03-04 • via Tripadvisor
S
Stephen • family_with_children • ca
5
Pros:

It was exceptionally clean. Great location.

Cons:

No hot water in multiple rooms. We waited for hours to switch rooms, only to get a room with mildly warmer water.

2026-02-27 • via Nuitee
7
76travisc • NONE
4
look for better options
Pros:

room was hot (78F) with no windows or a way to cool it off. I barely slept. Staff could only offer a portable fan brought to the room. Room service came in a plastic tray, not a great way to enjoy a steak. Staff was courteous and did what they could, but this hotel is run down and poorly managed.

2026-02-23 • via Tripadvisor
Z
Zarate • family_with_children • us
6
Cons:

No microwaves in the rooms to re heat foods

2026-02-23 • via Nuitee
L
luisrN4353EE • NONE • Jacksonville, Florida
4
Billing Issues and Uncomfortable Stay
Pros:

I was charged for two rooms at check-in and was told the extra charge would be reversed, but as of today it has not been corrected. This was very frustrating. I also found the room lighting to be too dim, making it difficult to work or get ready comfortably. The beds and pillows were uncomfortable, and I did not get a good night’s sleep. Overall, I felt the stay did not meet my expectations.

2026-02-21 • via Tripadvisor
A
Abigail • couple • us
10
2026-02-09 • via Nuitee
3
30cathyz • NONE
10
Convenient and Responsive
Pros:

Was here with a Sewing group. The food was fantastic. The staff friendly and the rooms were in great order

2026-02-05 • via Tripadvisor
F
Faya • couple • us
10
2026-01-28 • via Nuitee
M
mjackso3 • NONE
10
Love this hotel!!
Pros:

Excellent vibe the hotel. The atmosphere was lively (despite the weather). I will be going back often!

2026-01-27 • via Tripadvisor
G
Graciela • couple • us
8
2026-01-26 • via Nuitee
D
D6137AYtomg • NONE
8
Nice, but dated
Pros:

Nice, but very dated, hotel. The service was Hilton level and the facilities are very good. However, the rugs are dingy and the rooms could use a remodel.

2026-01-19 • via Tripadvisor
S
Shajuan • couple • us
10
2026-01-19 • via Nuitee
L
Lynn • couple • us
8
Pros:

makeup mirror with lights!!!

Cons:

The ac vent blew onto the bed, very cold but couldn't turn the AC off because the room got hot. Vent deflectors would have helped.

2026-01-19 • via Nuitee
B
Bethany • family_with_children • us
6
Pros:

Breakfast was not included, which is fine, but maybe an incentive to eat breakfast in the restaurant would have been nice- like a discount or voucher included with a stay? Staff was friendly. Lobby spaces were welcoming, with plenty of comfortable places to gather and sit.

Cons:

The veneer on room doors was warped, as if they had been in a flood. Buttons in the elevator were worn. There were full trash cans and trash in the landscaping. All contributed to a shabby, unkempt feel. Parking was very full, especially with tour buses taking up much of the parking, leading to visible frustration from guests. Even with great lobby spaces, and a full hotel, the bar closed at 11 on the weekend, yet "no outside drinks" were allowed in lobby spaces. We called the morning of our arrival to speak with staff, to ensure our requested room was correct after the confirmation made it look like it might not be. The hotel staff assured us over the phone (we made sure they were actually at the hotel) that a room for 5, with appropriate bedding, would be ready. Upon arrival and check in to our room, there was only enough for 3 or 4 (1 double bed and sleeper sofa). They were able to make it right with a second similar room on the same floor, but it wasn't what we requested or double checked in with them about.

2026-01-19 • via Nuitee
K
Khaliunaa • solo_traveller • us
6
The hotel was great, just the staff
Pros:

Clean

Cons:

Service lady at the coffee breakfast area is a miserable person… cleaning lady - left and came back to grab what I forgot in 2 min… she put my drink in her bag and trashed my food

2026-01-19 • via Nuitee
T
Tazeen • family_with_children • us
8
2026-01-19 • via Nuitee