Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Nice hotel
Great location
Comfortable room
Cons:
Overpriced offerings
Internet access issues
Bathroom cleanliness
Aging furniture
Odor problems
Limited food quality

Categories

Cleanliness
7.11
Multiple complaints about cleanliness, including hair on towels and a smell in the rooms.
Service
9.58
Many reviews highlight friendly and accommodating staff.
Location
9.62
Positive remarks about the hotel's convenient location near restaurants and shopping.
Room Quality
8.07
Rooms described as large and comfortable, but some issues with heating and odor.
Amenities
8.6
Amenities like restaurant options and mall access are appreciated, but some details could be improved.
Value for Money
7.56
Concerns about pricing, particularly for breakfast.
Food and Beverage
7.61
Breakfast received negative feedback, while other meals were described positively.
Overall Experience
9.08
Overall positive experience despite some issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-02 23:17

Property Description

Connected to Convention Center and Mall
This Providence, Rhode Island hotel is seamlessly connected to the Rhode Island Convention Center and Providence Place Mall, offering convenience and accessibility to guests.

Business Center and Meeting Rooms
The Omni Providence boasts a well-equipped business center for professionals on the go and features 25 versatile meeting rooms, ideal for conferences and events of any scale.

Luxurious Rooms and Dining
Guests can unwind in rooms with modern amenities like flat-screen TVs and enjoy dining at Flemings Prime Steakhouse, known for its delectable seafood and American cuisine.

Experience luxury and convenience at the Omni Providence - book your stay now for a memorable experience in Providence!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 38 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 2311 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 7.56
Food and Beverage: 7.61
Overall Experience: 9.08
N
Nick • family_with_children • us
10
2026-03-06 • via Nuitee
B
Bill • family_with_children • us
10
2026-03-04 • via Nuitee
C
Corrine • family_with_children • us
10
2026-03-04 • via Nuitee
M
Melissa • family_with_children • us
2
Stay here only if you want to be disappointed
Pros:

I liked the convenience of being at the convention center

Cons:

I paid extra for early check in. $30 to check in at noon. The line to check in had over 50 people in front of me. It took two hours for me to reach the front desk to
be told that they overbooked the hotel and should not have given early check in to guests. Frustrating!
Four elevators on the West tower. Took on average 15 minutes to get in to an elevator. How can a hotel attached to a convention center not be able to handle massive crowds?

2026-03-02 • via Nuitee
A
Amanda • couple • us
8
2026-03-02 • via Nuitee
J
John • couple • us
10
2026-03-02 • via Nuitee
D
Danielle • family_with_children • us
2
I
Pros:

Overall the location is great, attached directly to the convention center and Providence Mall.

Cons:

Though I had requested an early check‑in for 2:00 PM (normal check‑in being 4:00 PM), I arrived to find an extremely long line at reception that took over two hours to get through. Despite many guests having early check‑in requests, these were largely not honored, and even those whose rooms were ready were still required to wait in the same line that wrapped around the entrance.
During this time, there was no communication from management—including from the manager on duty, Carmine Rondelli (apologies if the spelling is incorrect). No updates were provided about the cause of the delay, no estimated wait times were given, and no system was put in place to take guests’ names or phone numbers so that they could step away and return when it was their turn. The lack of organization made the situation even more frustrating.
When I finally reached the front desk, the receptionist was friendly but the check‑in process itself took nearly 20 minutes. She offered a complimentary continental breakfast delivery as a gesture of recovery, which I appreciated—however, it never arrived the next morning. I called the front desk twice to inquire about the status and received no resolution. Upon checkout, I was given a generic apology that did not feel sincere or reflective of the multiple issues I had encountered.
Overall, the combination of long waits, lack of communication, slow check‑in, and an unfulfilled service recovery offer made for a very disappointing experience. For a hotel directly connected to a convention center—and therefore accustomed to high‑volume group arrivals—I expected a far more prepared and organized approach.

2026-03-02 • via Nuitee
L
LeeAnn • family_with_children • us
9
Loved it everyone was so polite
Pros:

Clean

Cons:

Room service never answered
We tried all day
Neither did front desk

2026-03-02 • via Nuitee
C
Craig • solo_traveller • us
10
Prime Location For Your Providence Vacation
Pros:

Rooms are extremely clean and modern. Beds are comfortable - as were the pillows. Bathroom stocked with premium lotions/soaps. 45" TV, desk, refrigerator, room safe, large closet - all perfect additions to the room.

Cons:

The only thing that sort of ruined my trip was the WiFi....it seems almost unbelievable that guests are charged to have WiFi. The hotel charged $9.95 per day for basic service - $19.95 per day for "premium" service. Joining their Select Guest program allowed you free basic service. That basic service felt like AOL dialup days. I was on a cruise the week before and that WiFi service was lightning speed compared to the hotel. Quite often the service would cycle and even drop. While I was there, I did need to stay connected with work, but even sending emails with a 1 MB attachment caused the mail to sit in my outbox for hours. Unacceptable.

2026-03-01 • via Nuitee
M
Michael • solo_traveller • us
8
2026-03-01 • via Nuitee
J
Jill • extended_group • us
10
2026-02-28 • via Nuitee
J
Jhojar • couple • us
4
2026-02-26 • via Nuitee
J
Jenna • solo_traveller • ca
10
Great hotel for a work conference
Pros:

All the ammenties

Cons:

Nothing

2026-02-26 • via Nuitee
R
rogerrcd • family_with_children • us
10
2026-02-25 • via Nuitee
C
CrowDev • Business
10
Luxy vibes for a reasonable price
Pros:

Overall, a wonderful experience. The Omni has the feel of some of the grand old hotels, with modern conveniences and a really exceptional staff.

Little amenities like a bathrobe in the room, large and airy spaces, and in my case a phenomenal view of the Capitol (be sure to ask for that side!) make it feel like a pretty luxy experience, for a reasonable price.

A few items here and there feel a little dated and in need of upgrading, but I may have been watching too many hotel reality shows so take that with a grain of salt.

I was not as impressed with Fleur as I wanted to be, although the drinks were phenomenal (at the very least check out the bar), and the chef accommodated my special dietary requests without complaint.

The coffee shop was super, with great baristas and really good coffee, for a hotel coffee shop.

You'll have to pay for wifi (in levels of bandwidth no less), so be aware.

That said, I'd definitely stay again.

2026-02-24 • via Tripadvisor
A
Amanda • family_with_children • us
10
Excellent
Pros:

We enjoyed everything about our trip! The staff is amazing and even surprised my daughter with a happy birthday cake in our room. We shopped a lot in 2 days and they even stored our luggage after checking out so we could shop more. We usually stay here once a year but we will be returning more frequently now.

2026-02-23 • via Nuitee
J
Jessica • couple • us
10
2026-02-23 • via Nuitee
G
Gina • solo_traveller • us
10
2026-02-23 • via Nuitee
L
LaViolette • couple • us
9
Pros:

The free drink tickets, the complimentary wine to my hotel room! The big room for an affordable price!

Cons:

Our room temperature would not turn on so I could not adjust it, and our fridge spoiled my birthday cake and leftover food.

2026-02-23 • via Nuitee
T
Theresa • family_with_children • us
10
2026-02-13 • via Nuitee