Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Nice hotel
Great location
Comfortable room
Cons:
Overpriced offerings
Internet access issues
Bathroom cleanliness
Aging furniture
Odor problems
Limited food quality

Categories

Cleanliness
7.11
Multiple complaints about cleanliness, including hair on towels and a smell in the rooms.
Service
9.58
Many reviews highlight friendly and accommodating staff.
Location
9.62
Positive remarks about the hotel's convenient location near restaurants and shopping.
Room Quality
8.07
Rooms described as large and comfortable, but some issues with heating and odor.
Amenities
8.6
Amenities like restaurant options and mall access are appreciated, but some details could be improved.
Value for Money
7.56
Concerns about pricing, particularly for breakfast.
Food and Beverage
7.61
Breakfast received negative feedback, while other meals were described positively.
Overall Experience
9.08
Overall positive experience despite some issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-02 23:17

Property Description

Connected to Convention Center and Mall
This Providence, Rhode Island hotel is seamlessly connected to the Rhode Island Convention Center and Providence Place Mall, offering convenience and accessibility to guests.

Business Center and Meeting Rooms
The Omni Providence boasts a well-equipped business center for professionals on the go and features 25 versatile meeting rooms, ideal for conferences and events of any scale.

Luxurious Rooms and Dining
Guests can unwind in rooms with modern amenities like flat-screen TVs and enjoy dining at Flemings Prime Steakhouse, known for its delectable seafood and American cuisine.

Experience luxury and convenience at the Omni Providence - book your stay now for a memorable experience in Providence!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 38 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 2396 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 7.56
Food and Beverage: 7.61
Overall Experience: 9.08
E
Elizabeth • couple • us
7
Pleasant
Pros:

Location - amenities

Cons:

Lots of noise heard from outside overnight

2026-04-10 • via Nuitee
L
Luis • family_with_children • us
7
Vibes
Pros:

The vibes from the staff and the ambiance of the facility. Also was liking the set up of the room.

Cons:

The vibes from the staff and the ambiance of the facility. Also was liking the set up of the room and there THC infused cocktails amazing install to there menu.

2026-04-09 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Location, cleanliness, professional staff. My room was spacious impeccably clean, the king mattress was like sleeping on cloud

Cons:

It sounds corny, but there was nothing. I was very satisfied

2026-04-09 • via Nuitee
K
Kenneth • couple • us
9
Very good
Pros:

Nice but a bit outdated - time to upgrade to walk in showers and more colorful surroundings

2026-04-07 • via Nuitee
A
Alan • solo_traveller • ie
7
2026-04-07 • via Nuitee
T
thomas • couple • us
10
I highly recommend it whether an overnight or a longer stay
Pros:

Location the clones of the room, the comfort of the bed

2026-04-06 • via Nuitee
S
Sherry • couple • us
10
Nice hotel with friendly staff. Great location.
Pros:

The staff were very friendly & accommodating. Nice location. Room was clean & even though we were facing the highway the room was quiet.

2026-04-06 • via Nuitee
M
meiheng • family_with_children • us
8
2026-04-06 • via Nuitee
M
Melissa • couple • us
10
Pros:

It was in a great location. Very convenient to the downtown area. The staff was amazing and made our anniversary trip very special.

Cons:

Nothing

2026-04-05 • via Nuitee
D
Dunkin_2019 • Family • Westchester County, New York
2
Premium Price, Poorly Managed Stay.
Pros:

We stayed at the Omni Providence for two nights in a top floor Signature Executive Room, and this was one of the more disappointing hotel experiences I’ve had at this premium price point.

The issues started immediately at check-in. We were given keys to a room on the 15th floor, only to arrive and find a “maintenance in progress” sign on the door. When we opened it, there was a maintenance worker inside who began loudly shouting that he was working in the room and questioning why it had been assigned to guests. It was awkward, unprofessional, and frankly avoidable.

We went back to the front desk and were told there was no maintenance scheduled for that room, which clearly wasn’t accurate. We were then reassigned to another room on the same floor (Room 1576).

Unfortunately, that room appeared not to have been properly cleaned or inspected at all. See photos.

* The window shade was completely broken and off the roller, leaving us with no privacy or light control
* The shower had visible mold/mildew in the track and deteriorating caulking
* The toothbrush holder still had dried toothpaste residue on it
* The shower dispensers were incorrectly stocked (two shampoos, one conditioner, and no body wash)
* There was no bar soap provided near the bathtub
* The wallpaper throughout the room had visible stains and wear

At nearly $1,000 for two nights with valet parking, these are not minor oversights—they point to a complete lack of quality control.

What made it worse was the disconnect between what is advertised and what actually exists. The hotel website lists turndown service (never provided), and photos online show a pool and hot tub that are no longer part of the property. Those details absolutely influenced our decision to book.

We raised these concerns at checkout and were told they would be “documented,” but there was no apology or attempt to make things right.

To be fair, the location is convenient (though the mall is sketchy) and we received a welcome amenity at check-in, but that does not make up for being assigned a room under maintenance, moved into a room that wasn’t properly cleaned, and then having no meaningful service recovery.

Bottom line: this felt like a poorly managed property charging premium prices. Until the hotel improves its room upkeep, communication, and accuracy in advertising, I would not consider it a good value. Stay elsewhere.

2026-04-03 • via Tripadvisor
C
Connector827518 • Business
10
Outstanding Service
Pros:

Gold star service from the entire staff, starting with Alicia, Reservation Manager to the moment the front desk fared me goodbye. The top notch service and positive vibes, have been a consistent theme over my many visits. The rooms are comfortable, clean and the restaurant/bar serves excellent food, wine and cocktails. I highly recommend this property and its convenient location. Well done to all at the Omni Providence!

2026-04-03 • via Tripadvisor
S
Steven • family_with_children • us
6
2026-04-03 • via Nuitee
B
Brittany • couple • us
10
2026-04-02 • via Nuitee
P
Phyllis Mary • solo_traveller • us
8
Pros:

Location is great

2026-04-02 • via Nuitee
M
maurizio • solo_traveller • it
8
2026-04-01 • via Nuitee
R
Richard • solo_traveller • gb
10
Great hotel and perfect to see Providence from
Pros:

It was perfect in every way, location, room, staff and amenities. I stayed as we were at a trade show next door. Close to the train station we walked to the property and checked in was immediate

2026-04-01 • via Nuitee
M
Mahmoud_Said • family_with_children • eg
8
2026-04-01 • via Nuitee
H
Hyunjin • family_with_children • kr
10
2026-03-31 • via Nuitee
L
Lisa B • couple • us
6
Omni is not worth the money.
Pros:

Very loud banging all night and traffic from the interstate.

2026-03-31 • via Nuitee
A
andrew • solo_traveller • us
8
Cons:

I booked a King room. Was give a double-bed room instead

2026-03-30 • via Nuitee