Econo Lodge Naval Station Norfolk

The desk help when we arrived at 5AM was great, and the maid on duty in the morning was too. Since we arrived at 5AM the morning of the 15th instead of Friday the 14th, due to delayed travel by Breeze Airlines, the night help said we didn't have to check out until 11AM the 16th. So we paid $155 for the night, (Night of the 15th) and went to bed. Then we got a call at 10:30, obviously we were still asleep. This call was from the manager, who told us we had to be out by 11AM, same morning. So we paid $155 for 6 hours. He was terrible. I would never recommend your hotel because this was a terrible experience, starting with the plane being 6 hours, so we were up all night and wanted to sleep.

Todo, es limpio, tranquilo, cómodo y el personal es amable, en especial Juan, quien nos asistió con el check-in.

I was able to get rest

Easy check in and checkout. Easy access to rooms and accessible parking. Hot water!

Habitaciones muy amplias.

Very good hospitality

The water pressure was good, and the microwave and refrigerator worked well.
The mattress and pillows were very comfortable.

This was the worst hotel stay I've ever had. We booked three rooms. When we checked in we were told that the housekeeping staff were still cleaning rooms. We wanted the rooms together if possible, and asked for the first floor. They told us the first floor was still being cleaned. While we were getting room assignments a room opened up on the first floor and one of the couples took it. My room on the second floor was a little dingy, the towels were stained, the toiletries bottles were half empty, and the room hadn't been swept. The other second floor room was in similar condition. The room on the first floor hadn't been cleaned at all. The towels were dirty, and there were footprints in the bed. The couple called the front desk, spoke to Juan, and he agreed to change out the towels. When they called back about the bed, they were told that nothing was going to be done and if they didn't like it, then they could simply check out. Since I had booked the rooms, I went to the front desk with the couple and spoke to the manager Dave. He told us that he had no other rooms available, and again stated that they could accept the room as is or check out. We told him that we would change the linens and towels ourselves, but he stated that his housekeeping staff was gone and he didn't have access to anything. The couple turned in the key and had to book a room elsewhere. Dave told us we would have to contact Hotels.com to cancel and they would have to call the hotel to verify. I spoke to Hotels.com and they attempted to call the hotel multiple times with no success. Hotels.com tried to contact them repeatedly with no success. They never refunded us for the unused room.

My room was clean and comfortable.