InterContinental Melbourne The Rialto by IHG

Hotels
•
InterContinental Hotels & Resorts
8.6 (1250 reviews)
495 Collins Street , Melbourne , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Great amenities
Cons:
Overpriced
Inconsistent service quality

Categories

Cleanliness
8.5
Room was very quiet and very clean from what I could see, but some switches had been damaged.
Service
9
Staff were excellent and attentive, but there were issues with guest services requests.
Location
9.3
Location perfect; very close to transport and attractions.
Room Quality
8.3
Rooms are nice and big with great storage, but some had issues facing the interior.
Amenities
8.7
Features indoor pool, gym, spa, but some amenities were not functional as expected.
Value for Money
7.8
Very overpriced, not worth the cost especially for inward facing rooms.
Food and Beverage
8.3
Good dining options, but room service quality was slow and poor.
Overall Experience
8.9
Overall happy with accommodation despite some service and value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Luxurious Amenities and Facilities

InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.

Upscale Room Features

Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.

Prime Location and Dining Experiences

Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.

Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.

Important information:

Guests are required to show a photo ID and credit card on check-in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs AUD 80 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1250 reviews
Cleanliness: 8.5
Service: 9
Location: 9.3
Room Quality: 8.3
Amenities: 8.7
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8.9
S
Sharon • couple • au
7
Pros:

Proximity to work

Cons:

The person who "cleaned" the room on Wednesday needs to go back to cleaning and bed making school. My four year old granddaughter could make the beds better. No vacuuming or touched the bathroom to tidy or replenish.

2026-07-17 • via Nuitee
J
Jon • extended_group • au
8
Pros:

great looking interior

2026-07-17 • via Nuitee
R
Rebecca • family_with_children • au
8
2026-07-17 • via Nuitee
G
Genevieve • family_with_children • au
9
Really pleasant stay
Pros:

Friendly staff and great facilities;

2026-07-15 • via Nuitee
S
Sue • solo_traveller • au
8
Would happily return to the Melbourne intercontinental!
Pros:

We have just spent 3 days staying at this lovely hotel. The location is ideal for exploring the CBD of Melbourne by walking or catching the free City loop tram. We loved the architecture and history of this beautiful old building too.
The Staff were efficient and friendly. And the breakfast was one of the livestreams for choice and quality of food that we have enjoyed anyway in the world!

Cons:

It is an older hotel. The pillows were too big and heavy.

2026-07-13 • via Nuitee
M
Melissa • couple • au
9
2026-07-13 • via Nuitee
M
Merren • solo_traveller • au
5
Overpriced for what it is. Parking was hard to find and it ended up costing $180.
Pros:

The heritage listed building.

Cons:

It smelt like sheep stations in the hallway. Would’ve liked to be able to open the balcony..

2026-07-06 • via Nuitee
M
Melanie • family_with_children • au
9
2026-07-06 • via Nuitee
E
Elisabeth • family_with_children • au
10
friendly taff going above and beyond to make our stay special - very attentive to my young children making our stay extr
Pros:

from start to finish fantastic service. It was part of my daughters birthday present and we got a lovely card and fruits send to our room as well as earlier check in. Everything was fabulous

Cons:

nothing- it was all great

2026-07-05 • via Nuitee
J
Jodie • family_with_children • au
8
2026-07-04 • via Nuitee
B
Brad • family_with_children • au
5
Pros:

The staff.

Cons:

The facilities, the spa was inoperable, and the pool was way too cold for winter. Very disappointed, as that's the reason we booked for the kids. Rooms are small and tired. Staff are lovely. The picture of the pool online looks ten times better than it actually is when you get there.

2026-07-03 • via Nuitee
J
Julia • solo_traveller • au
9
Buffet breakfast was amazing
Pros:

Great location

Cons:

A bit dark

2026-07-01 • via Nuitee
A
Andrea • couple • au
10
Highly recommended for a special occasion
Pros:

A Heritage building with lots of character. This was for my husband’s 60th birthday and the staff could not have been more hospitable! We booked a club room with bath tub and got upgraded to a junior suite. An Amazing stay!

Cons:

Sunday surcharge in the bar restaurant was steep!

2026-06-29 • via Nuitee
C
Chloe • solo_traveller • au
10
2026-06-29 • via Nuitee
B
bradjparker • Couples • Gold Coast, Queensland
10
A very suite stay.
Pros:

I have stayed here many times and enjoy it more and more each time.

Love the Collins Street location, easy to walk about or access the tram.

Our suite was very comfortable and well appointed.

2026-06-28 • via Tripadvisor
D
Denise • solo_traveller • au
7
Good service , great in room dining options, staff very prompt but rooms were just little to older side
Pros:

Good location and great fascade and history

Cons:

The rooms were quiet small and a little outdated . Quiet old

2026-06-28 • via Nuitee
T
Travellee • couple • au
10
Relaxing and unique
2026-06-28 • via Nuitee
S
Sarah • family_with_children • au
10
Wonderful staff, great facilities and amazing breakfast
2026-06-25 • via Nuitee
V
Valya • solo_traveller • au
10
2026-06-23 • via Nuitee
L
Lonita • couple • au
5
Cons:

Your rooms are not clean

2026-06-19 • via Nuitee