InterContinental Melbourne The Rialto by IHG

Hotels
•
InterContinental Hotels & Resorts
8.6 (1279 reviews)
495 Collins Street , Melbourne , AU

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Great amenities
Cons:
Overpriced
Inconsistent service quality

Categories

Cleanliness
8.5
Room was very quiet and very clean from what I could see, but some switches had been damaged.
Service
9
Staff were excellent and attentive, but there were issues with guest services requests.
Location
9.3
Location perfect; very close to transport and attractions.
Room Quality
8.3
Rooms are nice and big with great storage, but some had issues facing the interior.
Amenities
8.7
Features indoor pool, gym, spa, but some amenities were not functional as expected.
Value for Money
7.8
Very overpriced, not worth the cost especially for inward facing rooms.
Food and Beverage
8.3
Good dining options, but room service quality was slow and poor.
Overall Experience
8.9
Overall happy with accommodation despite some service and value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Luxurious Amenities and Facilities

InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.

Upscale Room Features

Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.

Prime Location and Dining Experiences

Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.

Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.

Important information:

Guests are required to show a photo ID and credit card on check-in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Video

Guest Reviews

8.6
Based on 1279 reviews
Cleanliness: 8.5
Service: 9
Location: 9.3
Room Quality: 8.3
Amenities: 8.7
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8.9
R
Ramakrishna • couple • au
10
Fantastic
Pros:

Location
Classy
Architecture

Cons:

Nothing

2026-10-13 • via Nuitee
C
Craig • solo_traveller • au
6
Pros:

Location
Fresh and welcoming smell

Cons:

Daily reminder to staff on cleaning and replacing of bin liners and vanity bags, restocking of coffee and milk in room,
Better water pressure in shower
Restaurant being closed on Sundays whilst nothing else is open for dinner.
Booked king room with City view and got view of Atrium roof blocking my city view.

2026-10-12 • via Nuitee
R
Rodrigo • family_with_children • br
10
2026-10-12 • via Nuitee
N
Natasha • solo_traveller • au
9
Pros:

Comfortable bed and pillows
Whilst a little further from the main cbd shopping mall, close to tram stop and easy to also walk to mall

2026-10-11 • via Nuitee
A
Asanka • couple • au
4
Over priced.
Pros:

Convenient location.

Cons:

Two single beds put together to make a kings room? That’s not good enough for a start hotel. And the city view is blocked by the Rialto tower..

2026-10-10 • via Nuitee
S
Sarah • family_with_children • au
9
2026-10-09 • via Nuitee
T
thangnhoc • solo_traveller • au
10
Pros:

Good location
Luxury hotel

2026-10-09 • via Nuitee
C
Christina • family_with_children • au
9
Loved this stay, such a beautiful hotel.
Pros:

Staff were lovely and the breakfast was fantastic

Cons:

The pool was freezing

2026-10-09 • via Nuitee
K
Kathryn • family_with_children • au
9
2026-10-08 • via Nuitee
W
Weir • family_with_children • ca
10
2026-10-07 • via Nuitee
W
Winsome • couple • au
7
Mostly ok but could be better
Pros:

Breakfasts were superb

Cons:

The bathroom was not very nice

2026-09-12 • via Nuitee
A
Anthony • couple • gb
10
2026-08-24 • via Nuitee
D
Dave • couple • au
7
2026-08-23 • via Nuitee
D
Des • couple • au
9
Amazing stay. Beautiful building with attentive staff.
Pros:

Beautiful building and great central location. The staff are excellent and go beyond of what's required. Free drinks on arrival.

Cons:

The heating/air conditioning is a bit temperamental. Hard to get where you'd like it.

2026-08-23 • via Nuitee
B
bryley • solo_traveller • au
10
2026-08-21 • via Nuitee
J
James • couple • gb
9
2026-08-21 • via Nuitee
T
ThisisPlu • family_with_children • th
7
Cons:

The hotel itself was fine, but the parking experience was disappointing.

The parking is not located within the hotel but in an external parking facility. The hotel said they offered a parking discount, but it didn't work and we ended up paying quite expensive parking fees.

The staff then told us that we wouldn't have to pay for the remaining two nights and gave us a QR code. However, on our last day, the QR code didn't work either. We had to return to the hotel to ask for help, and they told us to email them later for a parking fee refund. Unfortunately, this was quite inconvenient, especially since we were rushing to the airport.

Overall, I was disappointed with how the parking situation was managed. If you're traveling by public transport, this hotel may be a much better choice.ing

2026-08-20 • via Nuitee
F
Faith • solo_traveller • au
9
Pros:

Fabulous service from staff.

2026-08-20 • via Nuitee
N
Naomi • family_with_children • au
8
Pros:

Staff were attentive & very helpful

Cons:

No housekeeping on 2-night stay.

2026-08-17 • via Nuitee
P
Pamela • couple • au
10
Excellent stay
Pros:

Its location

Cons:

Only there for one night

2026-08-16 • via Nuitee