InterContinental Melbourne The Rialto by IHG

Hotels
InterContinental Hotels & Resorts
8.6 (1270 reviews)
495 Collins Street , Melbourne , au

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Great amenities
Cons:
Overpriced
Inconsistent service quality

Categories

Cleanliness
8.5
Room was very quiet and very clean from what I could see, but some switches had been damaged.
Service
9
Staff were excellent and attentive, but there were issues with guest services requests.
Location
9.3
Location perfect; very close to transport and attractions.
Room Quality
8.3
Rooms are nice and big with great storage, but some had issues facing the interior.
Amenities
8.7
Features indoor pool, gym, spa, but some amenities were not functional as expected.
Value for Money
7.8
Very overpriced, not worth the cost especially for inward facing rooms.
Food and Beverage
8.3
Good dining options, but room service quality was slow and poor.
Overall Experience
8.9
Overall happy with accommodation despite some service and value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Luxurious Amenities and Facilities

InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.

Upscale Room Features

Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.

Prime Location and Dining Experiences

Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.

Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.

Important information:

Guests are required to show a photo ID and credit card on check-in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Video

Guest Reviews

8.6
Based on 1270 reviews
Cleanliness: 8.5
Service: 9
Location: 9.3
Room Quality: 8.3
Amenities: 8.7
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8.9
J
James couple gb
9
2026-08-21 via Nuitee
B
bryley solo_traveller au
10
2026-08-21 via Nuitee
F
Faith solo_traveller au
9
Pros:

Fabulous service from staff.

2026-08-20 via Nuitee
T
ThisisPlu family_with_children th
7
Cons:

The hotel itself was fine, but the parking experience was disappointing.

The parking is not located within the hotel but in an external parking facility. The hotel said they offered a parking discount, but it didn't work and we ended up paying quite expensive parking fees.

The staff then told us that we wouldn't have to pay for the remaining two nights and gave us a QR code. However, on our last day, the QR code didn't work either. We had to return to the hotel to ask for help, and they told us to email them later for a parking fee refund. Unfortunately, this was quite inconvenient, especially since we were rushing to the airport.

Overall, I was disappointed with how the parking situation was managed. If you're traveling by public transport, this hotel may be a much better choice.ing

2026-08-20 via Nuitee
N
Naomi family_with_children au
8
Pros:

Staff were attentive & very helpful

Cons:

No housekeeping on 2-night stay.

2026-08-17 via Nuitee
P
Pamela couple au
10
Excellent stay
Pros:

Its location

Cons:

Only there for one night

2026-08-16 via Nuitee
D
Dominique couple au
10
Comfortable, Convenient & Classy
Pros:

Hotel had everything we needed, couldn’t fault it.
Junior King suite was beautiful, comfy bed & fluffy pillows.
Hotel architecture is absolutely stunning.
Pay the extra for the club access, worth it.
Staff extremely friendly & level of service is next to none.
Will be back x

2026-08-15 via Nuitee
L
Lim family_with_children au
9
2026-08-11 via Nuitee
S
suzanne family_with_children au
8
Pros:

Found all staff friendly welcoming helpful, Clean well looked after building. Fantastic pool area.

Cons:

Breakfast was a little bit of a let down, hash Browns bacon where cool small amount of fresh fruit was a let down only one toaster with people standing in front of it made it a long wait. Found the room to be a bit stuffed and night, pillows not the best to hard or to soft

2026-08-09 via Nuitee
D
debbie solo_traveller au
10
Pros:

Lovely hotel, friendly staff and good location.

Cons:

Liked everything.

2026-08-09 via Nuitee
C
Coverdale solo_traveller au
10
2026-08-08 via Nuitee
W
winos60 Couples Myrtleford, Victoria
6
Not 5* at the Intercontinental
Pros:

I used some IHG points for a room at the InterContinental having never stayed there before.
Check in was quick but with virtually no information given about the hotel's facilities.
We were given a room on level 8 the Ambassador floor however there was nothing Ambassadorial about this hotel room.
It looks like a business person's hotel room with an overly large desk, bathoom is from the 1980's with a room view of the filtfhy glass rootop from the hotel atrium.
The bathroom fan went all night which interrupted our sleep however the gym junkies at some ungoldly hour dropping dumbells on the gym floor (which is 2 floors above) was enough to finally break us.
Don't park in the Rialto car park as they charge me $136 for 17 hours!
We didn't eat in the hotel but had drink at Ronnie's which does serve dinner.

This hotel like many others in Australia are long overdue for refurbishments. Asian hotels provide far superior service and rooms/suites.
All up a very disappointing stay.

2026-08-07 via Tripadvisor
O
Odyssey14707835390 Solo travel
4
Much better options available
Pros:

If you want to see what a five star hotel would have looked like 25 years ago then this is your go too place,it’s like a time capsule and believe me nothing has changed,I am a local in Melbourne and there are so many better options available.

Two days after departure I noticed a a sneaky additional charge on my credit card,once I made contact they told me it was for mini bar items which was perculiar as I had used nothing from the mini bar😂

I was told the amount would be credited back to my account but it’s a week later and surprise surprise still no refund.

My advice to you is when this hotel comes up as an option to stay in Melbourne keep scrolling,you can thank me later

2026-08-07 via Tripadvisor
P
Priya couple au
4
2026-08-04 via Nuitee
A
Anna family_with_children au
10
Well organised, pleasant staff and process. Lovely stay.
Pros:

Lovely perfect stay!

Cons:

Everything

2026-07-25 via Nuitee
K
Kevin couple gb
10
2026-07-23 via Nuitee
J
justin couple au
9
Pros:

Breakfast, free drink and bubbles for my wife whose birthday we were celebrating.

2026-07-23 via Nuitee
M
mikevI2138CX Business Los Angeles, California
10
Great restaurant and excellent service
Pros:

Absolutely charging hotel, staff are exceptional and restaurant is outstanding with a very broad menu and excellent wine list. Location walking distance to train station and driver walk makes this an ideal location for an extended stay, I look forward to my next trip!

2026-07-21 via Tripadvisor
M
Milla couple au
8
Good experience, great location, friendly staff.
Pros:

Staff were super lovely and helpful. The facilities were awesome, loved the breakfast service. Helpful staff at check in, brought our bags to our room for us. Within walking distance of most of CBD in Melbourne, which was great. Bathroom facilities were good, helpful having hair dryer and iron included in room.

Cons:

First time staying in a much higher end hotel, found it kind of underwhelming. The room just felt like any hotel room. Felt like we were paying for the foyer. Not any natural light in room, small window.

2026-07-21 via Nuitee
T
Terrie couple au
8
2026-07-20 via Nuitee