InterContinental Melbourne The Rialto by IHG

Hotels
InterContinental Hotels & Resorts
8.6 (1230 reviews)
495 Collins Street , Melbourne , au

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Great amenities
Cons:
Overpriced
Inconsistent service quality

Categories

Cleanliness
8.5
Room was very quiet and very clean from what I could see, but some switches had been damaged.
Service
9
Staff were excellent and attentive, but there were issues with guest services requests.
Location
9.3
Location perfect; very close to transport and attractions.
Room Quality
8.3
Rooms are nice and big with great storage, but some had issues facing the interior.
Amenities
8.7
Features indoor pool, gym, spa, but some amenities were not functional as expected.
Value for Money
7.8
Very overpriced, not worth the cost especially for inward facing rooms.
Food and Beverage
8.3
Good dining options, but room service quality was slow and poor.
Overall Experience
8.9
Overall happy with accommodation despite some service and value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Luxurious Amenities and Facilities

InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.

Upscale Room Features

Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.

Prime Location and Dining Experiences

Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.

Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.

Important information:

Guests are required to show a photo ID and credit card on check-in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs AUD 80 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1230 reviews
Cleanliness: 8.5
Service: 9
Location: 9.3
Room Quality: 8.3
Amenities: 8.7
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8.9
C
Carlos couple co
9
2026-06-04 via Nuitee
B
Bico77 solo_traveller au
5
Pros:

Clean
Onsite staff very friendly

Cons:

Overpriced parking
Phone offshore customer service, know nothing
Access was poor from the side street, no sign
Bar items were poor. No chocolate
Room was very basic for $300 a night, no view

2026-05-29 via Nuitee
C
Carlos couple co
9
Pros:

Ubicación y habitaciones cómodas

Cons:

El personal del desayuno podría ser más ágil. Muy amables, eso si

2026-05-28 via Nuitee
D
Deveron family_with_children au
8
2026-05-26 via Nuitee
K
Kristi family_with_children au
9
Big thankyou to the amazing staff who made our family birthday celebration very special.
Pros:

Spacious rooms, great location and the friendliest staff

2026-05-25 via Nuitee
W
Watson solo_traveller au
4
Pros:

The staff really good

Cons:

The pool was not clean and the bathrooms around the pool were not clean as well. Really disappointed

2026-05-25 via Nuitee
N
Niranjan family_with_children in
9
Convenient stay in the CBD, short walk across the major shopping areas.
Pros:

Right on the Collin's Street close to Sea world

Cons:

The rooms didn't have a balcony.

2026-05-22 via Nuitee
G
Geoff couple au
10
Luxurious hotel - great location and fabulous staff
Pros:

Convent location and beautiful hotel

Cons:

…. The pillows

2026-05-22 via Nuitee
R
Richard couple au
7
Good apart from not be able to drink in the bar area
Pros:

Location

Cons:

The downstairs bar was closed because of a private function we were given free drinks vouchers because it was my wife’s birthday. Even though we got the drinks we had to sit in the lobby which I wasn’t happy about. Having one bar in a hotel is disappointing I don’t think functions should be on a Saturday night.

2026-05-18 via Nuitee
V
Victoria solo_traveller au
8
2026-05-17 via Nuitee
T
Thomas couple au
10
Amazing place, brilliant building and facilities, great staff
Pros:

Room was exceptional, and staff were very accomodating

Cons:

Bed and pillows were quite soft, but that is a personal preference

2026-05-14 via Nuitee
J
Justin Murgia couple au
10
2026-05-11 via Nuitee
S
Samantha family_with_children au
8
2026-05-09 via Nuitee
L
LIBBY SINGLETON solo_traveller au
9
Overnight stay in the city
Pros:

Reception staff lovely assisted me with valet parking due to family emergency. Lovely restaurant, food beautiful. Quiet room, very relaxed stay.

Cons:

Shower pressure could improve, but not terrible

2026-05-09 via Nuitee
C
CJD703 Couples Virginia
10
Elegant relaxation
Pros:

We arrived early in the day after a long international flight. Our room was not ready, as expected because we were early, but Jason at the front desk got us settled in at the InterContinental Club for breakfast and took care of storing our bags until
our room was ready. He gave us suggestions on where to head out to explore. When we arrived back a few hours later, our room was ready and our bags had been delivered.

The hotel is an elegant old building that has beautifully restored. The InterContinental Club is a highlight of the hotel. It is next to the registration desk in the hotel’s atrium on the level above the hotel bar and restaurant. The Club is in a prominent location in the hotel - not tucked away in a corner as in many hotels. The food was fresh and plentiful with several offerings a day - breakfast, high tea and cocktails and canapés.

I highly recommend this hotel!

2026-05-05 via Tripadvisor
D
Debralie family_with_children au
7
Pros:

Staff were beautiful. Room was very comfy.

Cons:

I arrived at 4pm but my room was not ready until 6ppm.

2026-05-05 via Nuitee
A
Adam couple au
8
Pros:

Staff were friendly and helpful
Atmosphere was relaxing

Cons:

Water pressure in shower could have been better

2026-05-04 via Nuitee
R
RAY couple au
9
Comfortable stay with very friendly and helpful staff
Pros:

Room was excellent
Comfortable bed and good shower
Staff incredibly helpful and efficient
Especially the Concierge who helped us a number of times

Cons:

Ambience and look of building

2026-05-03 via Nuitee
J
James couple au
9
2026-05-03 via Nuitee
R
Rhonda couple au
1
We were very dissatisfied of our stay as our room was not ready , I booked in online for 3.00pm and our room was not rea
Pros:

Architecture

Cons:

Our room was not ready We had to get changed for an important function in the pool area .

2026-05-03 via Nuitee