InterContinental Melbourne The Rialto by IHG

Hotels
•
InterContinental Hotels & Resorts
8.6 (1190 reviews)
495 Collins Street , Melbourne , au

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Great amenities
Cons:
Overpriced
Inconsistent service quality

Categories

Cleanliness
8.5
Room was very quiet and very clean from what I could see, but some switches had been damaged.
Service
9
Staff were excellent and attentive, but there were issues with guest services requests.
Location
9.3
Location perfect; very close to transport and attractions.
Room Quality
8.3
Rooms are nice and big with great storage, but some had issues facing the interior.
Amenities
8.7
Features indoor pool, gym, spa, but some amenities were not functional as expected.
Value for Money
7.8
Very overpriced, not worth the cost especially for inward facing rooms.
Food and Beverage
8.3
Good dining options, but room service quality was slow and poor.
Overall Experience
8.9
Overall happy with accommodation despite some service and value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Luxurious Amenities and Facilities

InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.

Upscale Room Features

Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.

Prime Location and Dining Experiences

Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.

Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.

Important information:

Guests are required to show a photo ID and credit card on check-in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs AUD 80 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1190 reviews
Cleanliness: 8.5
Service: 9
Location: 9.3
Room Quality: 8.3
Amenities: 8.7
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8.9
K
Karen • extended_group • au
3
Where is my refund? Would never stay again.
Pros:

Staff at least attempted to address issues

Cons:

Has 2 executive rooms. One room king bed was made up with single sheet across top of bed with mattress exposed. Mattress protector was manky. Quilt not in cover and stained like someone had urinated on it.
Bed was remade and staff apologised. Promised $150 discount on $1400 room rate that had been prepaid. Told they couldn’t process directly had to be done via booking.com
Never got the refund.
Frankly even though bed was fixed still felt yuck to sleep in the bed. Unacceptable for price and quality of hotel.

2026-03-27 • via Nuitee
J
Josh • couple • au
8
Pros:

Room was reasonable, bed was comfortable, shower good. Staff are terrific and valet parking was prompt and efficient.

Cons:

Breakfast was absolute rubbish, even by buffet standards. Air conditioning in room barely worked.

2026-03-22 • via Nuitee
W
Werner • couple • au
9
2026-03-21 • via Nuitee
C
Carmen • family_with_children • au
6
2026-03-21 • via Nuitee
A
Amalia • couple • au
6
It was alright
Pros:

Bed and breakfast buffet

Cons:

Pool, need upgrading I reckon, we where there valentines this year food was good but the environment not so valentine 😊

2026-03-14 • via Nuitee
K
Keith • couple • au
10
2026-03-13 • via Nuitee
K
Karen • extended_group • au
5
Issue was rectified so cannot fault the staff for that, however, won't be staying again.
Pros:

When there was an issue, and there was, the staff were prompt in their response. They apologised and left a free bottle of wine in each of our rooms with an apology card. They also wavered valet parking fee and reduced the room rate for each room. Noting however, given it was a long weekend we were paying $1400 per room per night.

Cons:

ISSUE- one room the King sized bed was made up with a single bottom sheet put crossways on the mattress, exposing the foot end of the mattress cover, the mattress cover was stained and frankly manky, the quilt was not in the cover, and the quilt had a massive stain that looked like it have been urinated on. It was frankly disgusting.
While it was rectified, it still felt unpleasant sleeping in the bed. Defies logic how the room could have been made up this way.
Also, prior to the stay I had made numerous attempts to contact the hotel, via booking. com; their online contact direct via the hotel web site and via 1800 phone number and phone number direct. I simply wanted to make sure the two rooms that were booked separately were noted as one booking as we booked rooms for a friend's birthday. The 1800 number would not connect. The phone direct number said not available from my service. I got Zero response from the online contact portal and three messages via booking.com thanking me for requesting early book in (which had nothing to do with what I was requesting) - contact with the hotel was impossible. We rectified the booking at check in - but direct communication prior to standing at the check in desk was absolutely impossible and very frustrating

2026-03-10 • via Nuitee
Z
Zijin • family_with_children • au
10
2026-03-03 • via Nuitee
K
Karen • couple • au
10
Beautiful hotel with exceptional staff right in the centre of Melbourne
Pros:

Beautiful old building .
Very comfortable room .
Outstanding staff
Wonderful shower

Cons:

Lighting in the room was very difficult to work out !

2026-03-03 • via Nuitee
G
Gabrielle • couple • au
1
Pros:

Great location, beautiful building

Cons:

Staff were terrible with check in.
Arrived at 6pm, room still not ready.
Room was paid for on Booking.com.
Hotel took $100 bond from credit card that was to be refunded. On checking credit card transactions, was charged $254 and $347 in two separate transactions.
Didn’t have any room service or mini bar.
Staff not helpful in rectifying issue.
Looking like I’ll have to dispute the charges with the credit card

2026-03-02 • via Nuitee
D
Danielle • solo_traveller • gb
1
2026-03-01 • via Nuitee
Y
YICHAN • extended_group • tw
3
2026-02-28 • via Nuitee
A
Amy • family_with_children • au
1
Very dissapointed
Pros:

Good coffee

Cons:

Unorganised, check in 1.45min late due to room not ready, making us late for dinner booking, lazy staff at bar, dirty dishes pilled up at the bar, over charged food, mini bar missing items, room Service app not working. 40 min wait to retrieve car from valet.

2026-02-28 • via Nuitee
河合 • family_with_children • jp
9
2026-02-25 • via Nuitee
D
debbiea451 • Business • Boston, Massachusetts
10
Very nice place to stay in Melbourne
Pros:

Location of this Intercontinental was very convenient to Melbourne city. The rooms were large, modern, and clean, the included breakfast was very diverse and tasty. The staff was friendly and helpful.

2026-02-22 • via Tripadvisor
S
Siketa • family_with_children • au
10
2026-02-22 • via Nuitee
J
Jimzon Dave • couple • au
4
It was surprisingly just average. Not much value for an overnight stay.
Pros:

Comfortable bed. Location.

Cons:

Bath drain was broken. This should be checked before having any guest stay in said room.

2026-02-14 • via Nuitee
S
Steven • family_with_children • au
10
Pros:

Excellent service
The room was very comfortable.

2026-02-13 • via Nuitee
L
Lubaba • solo_traveller • au
9
2026-02-12 • via Nuitee
C
Carole • couple • au
10
Amazing stay.
Pros:

From the moment we walked in, to the moment we left the staff were friendly and helpful, polite and made you feel welcomed. The room was quiet, bed very comfortable and the and a good hot shower too start the day. Breakfast was the highlight, the 2 ladies that greeted us each morning with a big smile and a friendly hello just made our day. The breakfast selection was also fantastic. Would defiantly stay again when in Melbourne.

Cons:

Nothing

2026-02-12 • via Nuitee