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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Rooftop pool
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Fence around pool
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities and Facilities
InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.
Upscale Room Features
Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.
Prime Location and Dining Experiences
Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.
Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.
Guests are required to show a photo ID and credit card on check-in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Private parking is possible at a location nearby (reservation is not possible) and costs AUD 80 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 3 years old and over stay for AUD 70 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The staff.
The facilities, the spa was inoperable, and the pool was way too cold for winter. Very disappointed, as that's the reason we booked for the kids. Rooms are small and tired. Staff are lovely. The picture of the pool online looks ten times better than it actually is when you get there.
Great location
A bit dark
A Heritage building with lots of character. This was for my husband’s 60th birthday and the staff could not have been more hospitable! We booked a club room with bath tub and got upgraded to a junior suite. An Amazing stay!
Sunday surcharge in the bar restaurant was steep!
Good location and great fascade and history
The rooms were quiet small and a little outdated . Quiet old
Your rooms are not clean
Excellent room and the beds are comfort.
Breakfast
The hot tub was out of service
As an IHG Platinum Elite Ambassador member since 2017, I have stayed at InterContinental properties globally for nearly a decade. My experience coordinating an upcoming stay with the InterContinental Melbourne The Rialto has been the single most ridiculous and unprofessional display of hospitality management I have ever encountered. I ultimately cancelled my reservation out of sheer frustration.
I booked a family stay for 4 guests (2 adults, 2 children) under a "Best Flexible Member Exclusive Rate with Breakfast." My final confirmation invoice explicitly states "With Breakfast" next to our 4-person headcount. Yet, the hotel's administrative team insisted I pay an extra AUD 30 to AUD 52 per child, per day at the hotel, pointing to fine print buried deep inside a hidden rate description menu that completely disappears on the final receipt invoice a customer actually receives.
It gets worse. I applied a Milestone Confirmable Suite Upgrade voucher. During initial coordination, their customer service team explicitly confirmed in writing that they "coordinated with the hotel manager" to lock in the top-tier Iconic Suite to accommodate my family. Days later, a different agent completely backtracked on this written promise, forced us into a lower Junior Suite, and mistakenly addressed me by a completely different surname.
To top it off, when the Junior Suite was assigned, my live IHG App profile explicitly displayed the text "Lounge Access" under the room details. When I brought this system representation to their attention, they flipped once again, denying it and demanding an extra AUD 130 per person, per day to use the lounge.
I escalated this entire mess complete with undeniable screenshot proof of the breakfast invoice and the app's "Lounge Access" glitchdirectly to the General Manager. Instead of taking accountability for his team's conflicting written promises or his corporate platform's misrepresentations, the GM chose to close ranks, hide behind terms and conditions, and ignore the clear bait-and-switch.
They chose fine print over a decade of elite loyalty. I officially cancelled our stay and took my family's business to a luxury property in Melbourne that actually understands hospitality and honors its word. Elite members, beware: do not trust their app, and do not trust their word.
Unique design around the old Rialto building and it has been kept in a very good and clean condition. Very attentive and friendly staff.
A few too many kids bombing in the pool.
Clean
Onsite staff very friendly
Overpriced parking
Phone offshore customer service, know nothing
Access was poor from the side street, no sign
Bar items were poor. No chocolate
Room was very basic for $300 a night, no view
Ubicación y habitaciones cómodas
El personal del desayuno podría ser más ágil. Muy amables, eso si
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