Mandarin Oriental, Geneva

Hotels
•
Mandarin Oriental
9.2 (798 reviews)
Quai Turrettini 1 , Geneva , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cons:
Expensive
Housekeeping issues
Breakfast quality

Categories

Cleanliness
9.38
Room was perfectly clean.
Service
9.85
Staff is super friendly and attentive.
Location
9.39
Perfect location to explore the city.
Room Quality
9.34
Nice room, spacious, and quiet.
Amenities
9.37
Amenities meet high hospitality standards.
Value for Money
7.83
Ridiculously expensive; not worth the price.
Food and Beverage
8.88
Restaurant food was delicious.
Overall Experience
9.55
Overall exceptional experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:21

Property Description

Exquisite Dining Experience
Indulge in Peruvian seafood delicacies and tantalizing cocktails at Yakumanka by Gastón Acurio, a culinary gem within the hotel.

Luxurious Amenities
Unwind at the 24-hour fitness centre or pamper yourself at the beauty studio, ensuring a rejuvenating stay at Mandarin Oriental, Geneva.

Prime Location
Situated on the right bank of the Rhone River, a short stroll from Geneva's attractions, shops, and Lake Geneva, experience convenience and luxury seamlessly blended.

Experience the epitome of luxury and convenience at Mandarin Oriental, Geneva. Book now for an unforgettable stay!

Important information:

If you book a nonrefundable rate, the property will send you an email with a Saferpay link for the payment.

Please note that guests under the age of 18 must be accompanied by a parent or legal guardian throughout their stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and costs CHF 15 per 24 hours.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 16 years old to 17 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 798 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 9.37
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 9.55
S
SALAH • solo_traveller • kw
5
2026-03-07 • via Nuitee
S
SALAH • couple • kw
5
Pros:

We booked a Junior Terrace Suite King in the period of January 14-19, 2026.
The suite had a very bad smell throughout the stay (sewage smell). The front desk was informed many times and nothing was done about it.
I filed an official complaint to the hotel management and they promised to refund the charge of one night through Booking.com. However no refund was made till now. The hotel management stated that the problem is from Booking.com, as the hotel management did all the formalities for the refund.

Salah Alhumood

2026-03-07 • via Nuitee
H
HarryC208 • Business • Dubai, Emirate of Dubai
6
Mediocre Hotel
Pros:

Geneva does not have a great selection of hotels so weak competition but this hotel is very very average for 5 stars.
Tired and old interiors, cramped lobby, ok-ish gym. So service could make up for that but they forgot to replace my laundry bags, took my dressing gowns and did not replace and I had to call to get my laundry back. Sloppy for a MO hotel.
I would recommend the Israeli chef’s restaurant though, the Asian cuisine one, not so much.

2026-03-05 • via Tripadvisor
C
Clayton • family_with_children • br
10
Pros:

Não autorizaram check in antecipado

2026-03-04 • via Nuitee
A
Antoine • couple • ch
9
2026-02-28 • via Nuitee
B
Berke Sarp • extended_group • tr
10
2026-02-26 • via Nuitee
F
fatimzarar • Couples
10
Amazing experience
Pros:

Thank you for making our stay unforgettable

2026-02-16 • via Tripadvisor
M
Mohammed • couple • qa
10
2026-02-14 • via Nuitee
A
Andrey • family_with_children • br
7
Pros:

Bom hotel. Nada demais

2026-02-12 • via Nuitee
S
Sthefanie • family_with_children • br
8
Media
Pros:

Localização e serviços

Cons:

Não tem piscina, preço alto para oque oferece

2026-02-10 • via Nuitee
D
D6745YKmaryama • Friends getaway
10
Ezzedine
Pros:

I had a truly wonderful experience at the Mandarin Oriental, Geneva, and I would especially like to recognize an outstanding staff member, Ezzedine.

From the very first call, Ezzedine was incredibly professional, kind, and attentive. He went above and beyond to provide us with the best possible room and made sure every detail was perfectly arranged. Throughout our entire stay, he was consistently accommodating, thoughtful, and genuinely cared about our comfort and experience.

Thanks to Ezzedine, our stay felt seamless and truly special. His level of service reflects the very best of what the Mandarin Oriental represents. I am extremely grateful for everything he did for us and would like to sincerely thank him for making our stay unforgettable.

2026-02-08 • via Tripadvisor
K
katherineiris • Couples • New York City, New York
10
Absolute Royal Treatment and Trip Perfection
Pros:

This was, without exaggeration, one of the best hotel experiences of my life—and easily one of the best hotels in the world.
We booked through American Express and received the most unbelievable upgrade I have ever experienced. The hotel knew we were celebrating my husband’s birthday, and from the moment we arrived, the level of care, thoughtfulness, and royal treatment was next level.
Marianna Rakotomana made us feel like actual celebrities from check-in onward. She went above and beyond in every possible way—handling birthday arrangements, planning, and details with such grace and warmth that I am still shocked by how special she made us feel. Truly unforgettable.
The entire staff was exceptional:
Denise
Mannon
Guillaume
Leo
Anthony
Every interaction was flawless—attentive without being intrusive, warm, professional, and genuinely invested in making our stay extraordinary.
The hotel itself is immaculate—luxury in every sense of the word. The food is incredible, the presentation stunning, and the room service deserves its own standing ovation. Massive portions, beautifully plated, and consistently delicious.
Our room was insane:
A huge suite with a massive private rooftop, walk-in closet, and even a sauna (pro tip: do not press the red button unless you want emergency services in your room—we learned the hard way 😂). The bed was unbelievably comfortable, and the towels? Pure luxury. Everything—from linens to lighting—felt intentional and indulgent.
The location is perfect, ideal for walking and exploring Geneva. The concierge team made phenomenal recommendations, especially for watch-making experiences and tours, which was a major reason for our trip. Every suggestion was thoughtful and perfectly tailored.
One of the most touching details: Guest Services gifted us a beautiful book to commemorate our watch-making journey—something we will cherish forever. It’s the kind of detail that shows how deeply this hotel cares about creating memories, not just stays.
Luxury. Precision. Heart.
This hotel sets the gold standard.
For a first visit to Geneva, I could not imagine a better choice. Mandarin Oriental Geneva is not just a hotel—it’s an experience I will compare all others to.
Absolute perfection.

2026-02-07 • via Tripadvisor
J
juliancY1284PW • Business
10
Hotel Mandarin oriental is the Best
Pros:

The hotel has a great location, is close to the Main atractions of Geneva.
Azzedin was a great person, make us feel so welcome, were diligent and very kind.
100% recommended

2026-02-07 • via Tripadvisor
J
Jose Leon • couple • mx
8
2026-01-29 • via Nuitee
C
Carolina • family_with_children • br
10
2026-01-25 • via Nuitee
M
MajidK819 • Business • Beirut
10
What a difference
Pros:

I came to this hotel few years ago, was not impressed by any of the service levels, then the hotel was the only one available in our system, so I booked it again with low expectations, the experience now that I have felt was completely different and service levels were excellent by all means. Thank you Ezzeddin for the hospitality and amazing attention to details.

2026-01-23 • via Tripadvisor
R
rebecacA9487JW • Family
8
Great service
Pros:

The service is 5 stars for sure, but my room was not the best. There was no mirror in the room and there was a step to the bathroom.
The location of the hotel is great.

2026-01-22 • via Tripadvisor
S
Sinan • family_with_children • tr
10
2026-01-22 • via Nuitee
A
Aqeel • couple • qa
8
2026-01-20 • via Nuitee
D
Dimitar • family_with_children • bg
1
2026-01-19 • via Nuitee