Otel Mustafa

Hotels
Independent
7.8 (61 reviews)
Pamukkale Mahallesi, Ataturk Caddesi No 20, Denizli, Denizli, 20190 , Denizli , TR

Facilities

Free breakfast
Free WiFi
24-hour front desk
Wheelchair accessible
Free breakfast
Smoke-free property
Free cooked-to-order breakfast
Housekeeping on request
Banquet hall

Review Highlights

Pros:
Helpful staff
Accessible location
Cons:
Poor room quality
Cleanliness issues

Categories

Cleanliness
5.28
Bathroom water stacked and flooded when taking a shower. Toilet door was tight and creating cracking sound.
Service
8.75
Very helpful staff, very approachable.
Location
8.79
Standard quality for this hotel tier.
Room Quality
5.24
Storage room made to a hotel room, fought with old items and discomfort.
Amenities
8.77
Comodo per le piscine di travertino.
Value for Money
8.73
Standard quality for this hotel tier.
Food and Beverage
8.78
Standard quality for this hotel tier.
Overall Experience
8.05
Owner angered for not dining, overall disappointing experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:37

Property Description

Luxurious Amenities:
Enjoy the convenience of 24-hour room service and wake up to a complimentary cooked-to-order breakfast daily during your stay at Otel Mustafa. Relax in one of the 15 guestrooms featuring LED televisions and stay connected with complimentary wireless internet.

Prime Location:
Situated in Denizli (Pamukkale), our hotel is just a 5-minute walk from popular attractions like Traverter Street and Pamukkale Natural Park. With key sites like Pamukkale Travertine Terraces and Hierapolis within close proximity, you'll have easy access to enriching experiences.

Comfort and Convenience:
Each room is equipped with modern amenities including a desk, cable programming, and a bathroom with a shower and hair dryer. Housekeeping is available upon request, ensuring a seamless stay. Don't forget to utilize our ironing service for a polished look throughout your visit.

Ready to indulge in luxury and convenience? Book your stay at Otel Mustafa for an unforgettable experience!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

See all policies

Location

Guest Reviews

7.8
Based on 61 reviews
Cleanliness: 5.28
Service: 8.75
Location: 8.79
Room Quality: 5.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 8.05
C
Candy
10
Pros:

The owner and staff here ar

2025-10-11 via Nuitee
C
Cristina
10
Pros:

.

2025-10-03 via Nuitee
S
Sohel Uddin
2
Pros:

It was a storage room made to a hotel room. Bathroom water stacked and flooded when taking shower. Toilet door was tight and creating cracking sound during closing and opening. Pilots were horribly old and now blanket provided at all. We mostly run a sleepless night. I was tired and sick for next whole day.Owner angered with me why I didn’t take dinner to his restaurant and not took his tour package. Checked out us by 10.30am. It’s terrific experience for me & my family. Please avoid this hotel to stay in Pamukkale.

2025-08-21 via Nuitee
M
Maria Teresa family
10
Pros:

Very helpful staff,very approachable..I recommend

2025-08-13 via Nuitee
A
Alessandro
6
Pros:

Comodo per le piscine di travertino, personale gentile e disponibile

2025-07-13 via Nuitee
T
TANZAN
8
Pros:

口コミに合ったように気球ツアーをしつこく進めてくるスタッフがいました。しかしそれは個人の利益のためや悪い気持ちで進めているのではなく、お客様のために進めること滞在中にわかりました。私は行かないとはっきり断ったところ、二度と進めてきませんでした。
そのスタッフは、オーナーが不在時でもとても良く仕事をしてお客様の為にも、一生懸命何日も滞在していた私にはわかりました。見た目からすると、かなり誤解を受けやすい感じの人だと思いますが、心はとても優しい人でした。
パムッカレに行くときには、また滞在したいと思います。
オーナーやスタッフの人柄で選ぶなら、ぜひこのホテルをお勧めします。

2025-06-01 via Nuitee
T
TANZAN
8
Pros:

オーナーとも話しましたが、とてもお客さんのことを思う良い人です。
スタッフもフレンドリーでとても親切です。タクシーや送迎バスその他いろいろ手配してくれましたが、マージンや先方からのバックマージンもとっておらず、とても良心的なスタッフです。レストランやフロントで1人でいるといろいろ話しかけて来てくれて、面白い話などたくさんしてくれます。
私は五つ星ホテルから一ツ星ホテルまで泊まり、様々な旅のスタイルで世界中を旅してます。このホテルのクラスでは世界中宿泊して、私としては上位に入るホテルです。
その理由は、オーナーの仕事に対する姿勢とスタッフのフレンドリーなお客に対する対応です。
ぜひお勧めします。

2025-06-01 via Nuitee
T
TANZAN
8
Pros:

韓国の芸能人がこのホテルのレストランのリピーター客で私の滞在中にも予約して、韓国人が食べに来た方がいました。おいしいですかと聞いたら、おいしいと一品は良いも一品は普通との回答でした。
確かにおいしいと言った料理は私も前日に食べてとてもおいしかったです。
ローカルなホテルでレストランも併設してますが、航空会社のパイロットも常連でわざわざ食べに来るらしく、滞在中に二日間行き合いました。
スタッフがフレンドリーで親切なのでぜひお勧めします。

2025-06-01 via Nuitee
Z
Zafer
10
10 üzerinden 10
Pros:

Öncelikle güler yüzlü personel çok ilgili ve alakalıydı her şeyden önemlisi konum olarak çok iyi yerdeydi travertenlerin hemen yanındaydı genel olarak çok memnun kaldık teşekkürler

2025-05-16 via Nuitee
Y
Yutaka
10
Pros:

とても親切な明るいスタッフ。石灰棚へのメインゲートに最も近い。空港からのミニバスを降りたら、歩いて1分でした。お勧めのホテルですね。文句なしです。

2025-04-27 via Nuitee
K
Keiko partner
8
Pros:

ムスタファおじいさんが始めた小さなホテルをお孫さん(いとこ?)たちが切り盛りしているアットホームな宿でした。シーズン前で、宿泊は私たち1組でしたが、色々気遣ってもらいました。寡黙だけれど親切なオーナーとサービス満点なシェフにもてなしてもらいました。2階がレストランになっていて、食事も美味しかったです。シェフのオススメは“ミックスグリル”です。向かいにスーパーマーケットがあるのも便利です。

2025-04-17 via Nuitee
R
ridvan
10
Pros:

Her şey gayet iyiydi. Konumu süper travertenlerin tam karşısında, her şeye erişiminizin olabileceği bir şeyde. Odalar yeterli ve temiz. Bir gece kaldık, bizim ihtiyaçlarımızı karşıladı. Otelin bir de restoranı var hemen altında buranın yemekleri çok güzel ve fiyatı çok uygun. Sabah kahvaltıda ekmek ve zeytinler kendi yaptıkları ürünler. Biz memnun kaldık. Çalışanları çok ilgili ve güleryüzlü. Bu skalada kesinlikle kalınabilecek bir yer, tavsiye ederiz.

2025-04-01 via Nuitee
V
Verified traveler
10
Excelente atención y servicio
Pros:

La ubicación del lugar es perfecta, cerca de la entrada del pueblo a los Travertinos (2 minutos a pie) evitando las entradas sur y norte de Pamukkale. Excelente servicio de restaurante, nos permitieron un Early check-in para aprovechar el día.

2024-11-09 via Nuitee
H
Hiram
8
Nice Hotel Close to main Attraction
Pros:

Nice place to stay the owner is really nice, helpful and friendly. The food is really good. The hotel is really close by walking to the main attraction of Pamukkale. The only thing I will suggest to the hotel is to upgrade the rooms a little. But everything else was excellent. Thank you

2024-11-09 via Nuitee
P
Patrick
8
Bon sejour
Pros:

Personnel tres sympathique mais il va peut etre falloir penser a renover les chambres

2024-09-29 via Nuitee
R
Ryan partner
10
Pros:

The owner of the hotel was very kind, gracious, and helpful. He went out of his way to make sure that we were happy. The food at the hotel was also excellent! We would definitely recommend staying here.

2024-09-20 via Nuitee
B
BOEUN
8
Pros:

좋았어요 친절하고

2024-09-16 via Nuitee
S
Salvatore
8
Pros:

Ottimo rapporto tra qualità offerta e prezzo pagato. Personale cortese e disponibile. Stanza pulita e bagno adeguato. La mattina verso le 6 si sentiva cantare un gallo che puntualmente mi svegliava (ma non è colpa dell'hotel).

2024-09-09 via Nuitee
S
Sahin
6
Huzur
Pros:

Sıcak ve samimi olmaları yetti. İşine dört elle sarılan bir personel ,biz mutlu ayrıldık. Darısı yeni konaklayacak olanların başına 😊

2024-09-02 via Nuitee
A
Açelya
10
Pros:

Bir gece yolumuz uzun olduğu için dinlenip, pamukkaleyi gezdik. Hemen girer girmez bizi bütün çalışanlar güler yüzlü karşıladılar. İlgiliydiler, yorgunluğumuzu atalım diye hemen içecek önerdiler. Her türlü sorularımızı samimi bir şekilde cevapladılar. Pideleri ve lahmacunları lezzetli ve Ankara'dan ucuzdu. Malzemesi boldu. Odamız temizdi. Kahvaltıları yeterli ve kaliteliydi. Pamukkale girişi, çok yakında. Bir dakika bile yürümedik. 4 yıldızı bile hakediyorlar. Orda unuttuğumuz eşyamızı hemen arayıp haber verdiler . Çok teşekkür ediyoruz bütün çalışanlara. Kesinlikle tercih edilebilecek bir yer.

2024-08-30 via Nuitee