Staypineapple, An Elegant Hotel, Union Square

Hotels
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StayPineapple Hotels
8.3 (1436 reviews)
580 Geary St , San Francisco , US
+1 415-441-2700

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Cycling
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Review Highlights

Pros:
Friendly/helpful staff
Great downtown/Union Square location
Clean and elegant interiors
Comfortable beds and high-quality sheets
Pet-friendly (dog bed provided)
Free arrival drink
Free room upgrade offered
Convenient parking garage next door
Nice facilities and ambiance
Cons:
In-room WiFi problems
Room smelled of cat urine (pet-related accident)
Close to Tenderloin — safety/noise concerns
Very noisy street
No breakfast available
No gym
On-site bar closed
Elevator out of service during stay
No on-site parking provided / parking difficulties
Front desk could not provide change

Categories

Cleanliness
8
Generally praised as very clean and well maintained in multiple reviews, but at least one guest reported a strong odor of cat urine in their room which lowered the score.
Service
9.4
Multiple mentions of friendly, helpful staff (including a shout-out to Jaime), free upgrades and attentive service; staff responsiveness is a clear strength in the reviews.
Location
7.8
Excellent downtown/Union Square location convenient to attractions and bars, but several guests noted proximity to the Tenderloin, street noise, and safety/parking concerns.
Room Quality
8.9
Rooms receive strong praise for beds, sheets and overall design (dog beds provided); isolated issues reported such as a room with urine odor, but most guests described rooms as stellar.
Amenities
7.5
Mixed amenities: pet-friendly features and a free arrival drink are positives, but recurring problems with in-room WiFi, no breakfast, no gym and a closed downstairs bar reduce the score.
Value for Money
8.3
Perceived as good value by many guests due to service touches (upgrades, free drink) and room quality, though issues like elevator outages, noise and amenity gaps temper the value.
Food and Beverage
7.2
Limited food & beverage offering: free arrival drink noted positively, but the on-site bar is closed and there is no breakfast service for some guests.
Overall Experience
9.3
Overall sentiment is strongly positive across many reviews ('Best dang hotel ever', 'Perfecto', 'Excellent'), with a handful of notable negatives that did not overwhelmingly detract from guests' stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Historic Charm and Modern Comforts
Staypineapple, a 1913 historic hotel near Union Square, seamlessly blends modern decor with 1930s Victorian elegance. Each room features a flat-screen TV, en suite bathroom with a hairdryer, and a coffee machine for your daily brew.

Convenient Amenities
Enjoy a coffee and treats reception at check-in and stay connected with free WiFi throughout the hotel. Need assistance? Our concierge services and 24-hour reception are here to help. Plus, make use of the lobby computer for any business needs.

Explore San Francisco
Immerse yourself in the vibrant city - visit Chinatown just 1 km away or take a leisurely 8-minute walk to Grace Cathedral. Book your stay at Staypineapple now and experience the best of San Francisco.

Important information:

Please note:

Dogs are welcome with a fee. The fee covers cleaning costs, use of a dog bed, and complimentary dog treats/poop bags.

Please note that, Reservations for 10 rooms or more need to be contracted as a Group with the hotel directly."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1436 reviews
Cleanliness: 8
Service: 9.4
Location: 7.8
Room Quality: 8.9
Amenities: 7.5
Value for Money: 8.3
Food and Beverage: 7.2
Overall Experience: 9.3
M
Michael • family_with_children • us
10
Best dang hotel ever
Pros:

The whole experience

Cons:

The fact we couldn't stay another night.

2026-10-28 • via Nuitee
S
Seymour • couple • us
8
2026-10-27 • via Nuitee
S
Silvia • family_with_children • us
10
Pros:

Location and staff

2026-10-27 • via Nuitee
A
Ana Maria • couple • ro
6
2026-10-24 • via Nuitee
A
Amaia • solo_traveller • es
10
Perfecto se queda corto
Pros:

El hotel es precioso y está súper limpio, todo a detalle. Pet friendly y personal super amable. En el centro de la ciudad. Mejor imposible.

2026-10-21 • via Nuitee
R
Richard • couple • nl
10
Top hotel leuke bar
Pros:

Lokatie personeel bar

Cons:

Niets

2026-10-19 • via Nuitee
S
Shandi • solo_traveller • us
10
2026-10-18 • via Nuitee
D
Dávid • couple • hu
9
2026-10-14 • via Nuitee
D
David • family_with_children • nl
8
2026-10-13 • via Nuitee
P
Paula • couple • gb
8
2026-10-10 • via Nuitee
R
Reuven • solo_traveller • il
6
2026-10-10 • via Nuitee
M
Mishel Sofiya • couple • il
3
ככל הנראה שלא אחזור
Pros:

מיטה מאוד נוחה
מיקום טוב

Cons:

הWIFI במלון לא עבד אף פעם
פנינו לקבלה מס׳ פעמים על מנת לקבל פיתרון והם אמרו שאין להם מה לעשות בנידון מה שמאוד מאכזב לקבל תשובה שכזו.
בתור אורחת המלון אני מצפה לקבל גישה לWIFi כשזה כלול במחיר החדר

2026-10-10 • via Nuitee
O
Oshin • solo_traveller • mx
7
Zona alrededor de cuidado
Pros:

Las instalaciones comunes son agradables

Cons:

En mi estancia tuvieron un problema con el Internet, entonces no podía tener acceso por la noche para mandar unas cosas del trabajo o si quiera televisión para tener de fondo.
Mi otro problema es que mi cuarto olía a orina de gato, me comentaron que como era petfriendly era probable que algún huésped hubiera tenido algun accidente en la alfombra, no me cambiaron la habitación por las prisas...
Y lo que si fue problemático
El hotel está bien ubicado para visitar los principales atractivos turísticos; sin embargo, se encuentra muy cerca de Tenderloin, una zona con una gran concentración de personas en situación de calle y consumo de drogas a plena luz del día. Recomiendo tener precaución al caminar por los alrededores, especialmente de noche.

2026-10-08 • via Nuitee
J
Jennifer • family_with_children • us
8
It was comfortable and we felt safe inside. I should have researched the surrounding area more carefully
Pros:

It was clean and elegant. They provided a dog bed. The covers/sheets were amazing and ultra comfortable.

Cons:

No parking provided in a difficult area. No change available at front desk. Very noisy street. I don’t think it could be avoided.

2026-09-16 • via Nuitee
E
Elora • couple • us
10
Cute spot- love the pineapple theme throughout; friendly welcoming staff; convenient parking garage located next door; u
Pros:

Clean; friendly staff

Cons:

Can’t help placement location

2026-09-14 • via Nuitee
L
LEILA • solo_traveller • it
10
2026-09-12 • via Nuitee
J
Johnathan • solo_traveller • ca
10
Pros:

Very nice facilities. Staff offered me a free room upgrade.

Cons:

First room’s wifi was not working, but this was resolved when Staff moved me to a different room.

2026-09-08 • via Nuitee
R
Ruben • couple • pe
8
Bueno pero …
Pros:

La calidad de las camas

Cons:

El elevador estuvo malogrado el sábado y domingo y no tenían personal de mantenimiento para arreglarlo. Tuvimos que subir y bajar con maletas por nuestra cuenta sin recibir ayuda del personal del hotel.

2026-09-06 • via Nuitee
A
Andrew • couple • us
8
2026-09-02 • via Nuitee
N
Nicolas • couple • fr
9
2026-08-23 • via Nuitee