Hampton Inn Buffalo-Airport Galleria Mall

Hotels
•
Hampton Inn
8.6 (403 reviews)
1745 Walden Avenue , Cheektowaga , us
+1 716-894-8000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Clean rooms
Cons:
Inconsistent breakfast quality
Issues with cleanliness in common areas

Categories

Cleanliness
8.29
While many reviews mentioned cleanliness, there were concerns about wet floors and room flooding.
Service
9.26
The staff, particularly Keyahnah and Jarrett, were praised for going above and beyond to assist guests.
Location
9.1
Several guests appreciated the convenient location near attractions and amenities.
Room Quality
8.45
Rooms were generally clean and spacious, though some noted discomfort with the beds.
Amenities
8.78
Basic amenities were adequate, but some guests expected more variety in breakfast offerings.
Value for Money
8.74
Overall good value for the price, considering location and service.
Food and Beverage
7.29
Breakfast options were criticized for lack of variety and quality.
Overall Experience
8.86
Overall a very positive experience with minor issues that were addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:00

Property Description

Convenient Location and Nearby Attractions
Located across from the Walden Galleria Mall and near the Buffalo-Niagara International Airport, the Hampton Inn Buffalo-Airport Galleria Mall offers easy access to shopping and local attractions like the Key Bank Center and Niagara Falls.

Comfortable Accommodation and Thoughtful Amenities
Guests can enjoy a peaceful night's sleep on signature Cloud Nine beds and kick start their day with a complimentary hot breakfast. The hotel also boasts an on-site fitness center and indoor swimming pool for relaxation and recreation.

Convenient Shuttle Service
With free 24-hour airport transfers and shuttle service within a 2.4 km radius, including the Walden Galleria Mall, guests can explore the area hassle-free.

Book your stay at Hampton Inn Buffalo-Airport Galleria Mall for a seamless travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 403 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.1
Room Quality: 8.45
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.29
Overall Experience: 8.86
P
Petitti • solo_traveller • us
8
2026-08-14 • via Nuitee
A
Ashley • couple • us
9
2026-08-04 • via Nuitee
B
Brandon • family_with_children • us
10
Swimming continuously and enjoyed all the festivities as well as the breakfast
Pros:

The facility was clean, the pool was clean and the staff is friendly

Cons:

Everything at this location is great

2026-08-03 • via Nuitee
K
karlrD4291DC • Business
4
Hello Marriott!!
Pros:

Do not even think about a reservation at this location. We were checked into a room that had not been cleaned from the previous stay. The new room was not cleanest, crumbs on the floor and window sill. There was no toilet paper holder. Mold in the shower. Shameful, just shameful on Hilton.

2026-07-27 • via Tripadvisor
E
Elizabeth • solo_traveller • us
10
Excellent choice for families
Pros:

Clean and comfortable. Safe and friendly.

2026-07-20 • via Nuitee
3
33nancyl • Business • Orlando, Florida
6
What you expect almost
Pros:

This one is what you expect almost. Very friendly front desk, easy parking and comfortable room. They offer daily house keeping. My beef is with the breakfast. 3 days in a row tasteless egg white omelets swimming in water. Not good. No cheese is offered here. Not your normal Hampton breakfast. I said something to the front desk and they shrugged and said they would mention to GM.

2026-07-11 • via Tripadvisor
C
csserious • Couples • Chantilly, Fairfax County, Virginia
6
Small room, close to the airport and fast foods
Pros:

We stayed here to attend a wedding. The first that jumped out is the small size of the room. It is the smallest room of the Hampton chain we stayed by far. A sliding door alternates as the closet door and bathroom door! I do not recommend the place if you have an option. On the plus side, Chick fil a and McDonalds are across from the parking lot. Buffalo airport and galleria are serviced by a hotel shuttle. Breakfast is subpar, I had to buy another coffee and muffin from a gas station to take care of the morning.

2026-07-07 • via Tripadvisor
C
carlosqm1 • couple • cr
9
2026-07-05 • via Nuitee
D
Deborah • solo_traveller • us
10
2026-07-04 • via Nuitee
C
Cathleen • extended_group • us
10
2026-06-26 • via Nuitee
A
Andrea • solo_traveller • us
10
Clean nice hotel nice breakfast.
Pros:

Location

2026-05-30 • via Nuitee
E
Essence • family_with_children • us
8
Pros:

Comfortable

2026-05-21 • via Nuitee
H
holidaydory • Couples
10
Great location, friendly staff
Pros:

We have visited this hotel before and on this occasion we found that it had really improved from the last visit. We arrived and were greeted by Vanessa who was very welcoming, efficiently checked us in and acknowledged me as a Hilton Honors member. The hotel was spotless and the room very clean. The bed was comfortable and we had a good sleep. The breakfast was much better than last visit, there was a lady working diligently to keep everything clean and filled up. On departure again the staff was very friendly. The location is right across the street from Galleria Mall and surrounded by restaurants and shopping as well as close to the airport. We will definitely return.

2026-05-19 • via Tripadvisor
J
Jennifer • family_with_children • us
10
2026-05-19 • via Nuitee
J
Jose Orlando • extended_group • us
1
Mal
Pros:

Me gustó la primera vez que reservé por que las habitaciones súper bonitas y cómodas y las instalaciones son espectaculares pero la segunda reserva que hice fue fatal

Cons:

Las habitaciones que me dieron la segunda vez fueron incómodas por qué yo hize una reserva para 5 personas adultas y nos dieron solo dos habitaciones cada una con una cama nos tocó dormir tres personas adultas en una cama por qué según ya no habían. Más y uno de los baño de las habitaciones ni lo entendía por qué era sin tina y al momento de bañarse uno se hacía un reguero dentro de la habitación fue súper mala la experiencia en esta vez

2026-05-18 • via Nuitee
S
Susan • solo_traveller • us
9
Had a reasonable time but the cost was high
Pros:

Very amenable to dog

Cons:

Cost

2026-05-11 • via Nuitee
M
Mai • solo_traveller • jp
9
2026-04-22 • via Nuitee
J
Jasmine • couple • ca
10
Incredible hotel, so clean and comfortable excellent customer service
Pros:

One of the cleanest hotels I’ve stayed in. So comfortable and the staff are amazing. I’ve never had such helpful hotel staff. Not even at high end hotels like the four seasons.

Cons:

Nothing

2026-04-20 • via Nuitee
B
Brandon • family_with_children • ca
3
Terrible customer service
Pros:

The location. The cleanliness of the rooms.

Cons:

I reserved three rooms at the Hampton Inn on Walden Avenue for my family while we were attending an event in the Buffalo area on the weekend of March 14, 2026. I checked in around 3:00 PM and specifically asked the front desk to ensure my family members could check in smoothly since all charges were being placed on my credit card and I had an important business conference call later that afternoon. The agent assured me my family would only need to show ID.

That assurance turned out to be completely false.
While I was in the middle of my business call, my sister-in-law called saying the front desk refused to let her check in without presenting a credit card. I then learned they had done the same thing to my sister moments earlier, forcing me to interrupt my call to deal with the situation.

The agent working at that time appeared completely unaware of the arrangement, and the Front Desk Supervisor telling me to “calm down” while fixing their own mistake was incredibly unprofessional. Telling a customer to calm down when your staff created the problem is not how customer service should work.

To make matters worse, my sister-in-law was also told they were hesitant to put their family on the 5th floor because her kids “could be loud.” That comment alone was inappropriate.

The front desk staff working around 3:45 PM on March 14 clearly need better training in communication and customer service. Despite the convenient location, this experience makes me very reluctant to stay here again.

2026-03-16 • via Nuitee
_
_l11l_ • Family • Massachusetts
6
Beware of Barking Dogs
Pros:

I generally think it's good to have pet-friendly hotel options, but I don't think this hotel was equipped to handle the customer service aspect of potential issues. There was a (likely unattended) dog barking in a nearby room throughout the evening, ongoing for 5 hours. At first, a phone call to the front desk didn't provide a solution. After several hours, I replied to the text message that I received upon check-in, and that was ignored. The barking eventually stopped when the owners presumably returned. When I checked out in the morning, I was asked how my stay was. I mentioned the barking, and my comment was not acknowledged. As a guest staying at a pet-friendly hotel, that may be the risk that you take, but to me this seemed like a unique, extended situation that warranted acknowledgement that it was disruptive to other guests.

Otherwise, it was a pretty standard hotel, with my rating factoring in the convenience of a complimentary breakfast and proximity to other quick dining options.

2026-03-15 • via Tripadvisor