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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Luggage storage
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Safety deposit box
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Massage services
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Adult only
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Public Bath
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Japanese garden
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in 5-star comfort with air-conditioned rooms, free WiFi, and private bathrooms. Some rooms even offer breathtaking sea views.
Exceptional Amenities
Relax by the outdoor swimming pool, unwind in the private beach area, and savor delicious meals at the on-site restaurant.
Convenient Location
Explore nearby attractions like Tulum Archeological Site and Parque Nacional Tulum, or simply soak up the sun at South Tulum Beach.
To book your stay at Roc Luxe Tulum and experience unparalleled luxury, reserve now!
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
It’s beachfront location.
Breakfast was inedible. The rooms were damp and breaking. I was locked in my room one day because the door handle fell off and it took them 30mins to get me out. No one said sorry. The beach loungers were falling apart, one wooden bed literally broke from being rotten one day when we were sitting on it. Had to ask for towels everyday and it took ages to arrive. There was never staff at reception, and no way to contact them.
This was such a laid back and relaxing resort. We had a great time, not a lot of people, and staff were very friendly and helpful. We will definitely be back.
Increíble lugar, la alberca maravillosa con una vista wow, la atención de la recepción, bartender, etc. 10/10
Area of hotel was really great, little paradise! Our helpfully and friendly host Enrique make a great effort to improve our stay and make us feel special, thank you!
Little high prices
+ Cool resort style
+ Nice and big house
+ Friendly staff
+ Tasty food
+ Nice music
Absolutely disgraceful experience. We attended the property and at first we thought it was peaceful and oddly quiet. Within the first 1 hr we quickly realised the reason for this was one other couple was staying there unsure if this was because the owner had his own security with automated guns in the facility. As a young female I instantly felt unsafe and at high risk. To then realise the huts, although clean, had geckos falling from the ceiling and massive bugs flying onto the bed.
The staff seemed nice when we asked for a reasonable refund the day we arrives but stated we would leave the next day as our friend who recently broke his arms cast was deteriorating due to the climate and the property was unsafe in case of an accidental fall (all sand). The staff agreed to this and sent us off day 2, however, 24 hours later we received a message stating that they were no longer processing the refund and we will not see our money for the 4 days of 2 rooms we booked ($2000 AUD). The staff have not responded to any calls or emails from myself since.
The property itself was quite clean and looked appealing but its nature of the surroundings, and everything else that came with our experience ruined its appeal.
This property was paradise, I loved the entire hotel. It was secluded and felt like heaven. All the staff was helpful and accommodating and cleaning ladies did an excellent job! Highly recommend this property to everyone.
The place was beautiful, felt like paradise.
Bugs do get inside the room which my wife wasn't too happy about but it wasn't a big issue
Beautiful place infront of the beach delicious food and drinks beautiful rooms
room was pretty
staff were rough except the nicest guy at the front desk. restaurant staff were rude.
Room was beautiful. Bed was enormous. Just off the beach, hotel food was good.
Powercuts all the time. Wifi didnt work for the last day/night. Cocktails were 360 pesos!!!! Everything was very expensive. Dont touch the minibar!
definitely 1000% not a 5 star hotel. lots of bags ants and we had a giant spider. salt water from all faucets. only 1 small mirror. no curtains in some of the windows.
Our stay at the Roc Luxe went really well, it was as I expected it to be so there were no disappointments. Our rooms were in "the beach village" which is lovely. Loved listening to the sea at night and seeing the sea first thing when I opened the door in the morning. All the staff were very friendly, from those at the front desk, restaurant staff, housekeeping, gardeners and security. We found it very relaxing, tidy and well kept. Breakfast was great and the continental was included. You could also pick from their menu and pay extra. Our scrambled eggs, omelettes and pancakes were perfect when we ordered them. The music by the pool was a bonus and not too loud (it could have actually been a little louder). The location suited our needs, if you wanted to be in the heart of the night life it was a 6/7 minute taxi ride and it was buzzing. But I'm glad we did not stay down that end as we did not want to have to listen to the beach clubs music late into the night. Overall a very positive experience. The WiFi service was perfect all the time. Thank you all at the Roc Luxe. X
I would have liked a hairdryer. Luckily I brought one but it did not work as well there.
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