Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful design
Cons:
Poor room quality
Service issues and delays
Expensive food and drink

Categories

Cleanliness
8.6
Specific mentions of cleanliness issues in various reviews, including small room and noise.
Service
9.57
Service complaints such as rude front desk staff and check-in delays noted.
Location
10
Several reviews praised the location as a strong point, particularly its proximity to attractions.
Room Quality
8.11
Complaints about room size and noise levels reflect generally poor room quality.
Amenities
9.06
Amenities not heavily featured; some complaints about the pool being under maintenance.
Value for Money
8.59
Concerns about pricing and perceived value mentioned, particularly regarding food and drink.
Food and Beverage
8.05
Negative remarks about expensive prices and lack of service during events.
Overall Experience
10
Positive experiences highlighted in several reviews outweigh negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:19

Property Description

Luxurious Accommodations
Indulge in 4-diamond luxury at the Omni Royal Orleans on the fashionable corner of St. Louis at Royal. The hotel's prestigious awards speak volumes about its top-notch services and accommodations.

Prime Location
Situated in the heart of New Orleans, the Omni Royal Orleans is the perfect choice for both business and leisure travelers. Immerse yourself in the vibrant culture and charm of the city right outside your doorstep.

Exceptional Meeting Services
With the Pinnacle Award for meeting services, the hotel ensures that your business events are a success. From conferences to seminars, trust the Omni Royal Orleans to cater to all your professional needs.

Ready to experience luxury and convenience in New Orleans? Book your stay at the Omni Royal Orleans today!

Important information:

This property requires a $100 per night deposit upon check-in. This deposit can be paid with cash or credit card and is refundable upon check-out. Please contact the property after booking for more information.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Feb 17, 2026 until Fri, May 15, 2026
Fitness center is closed from 2026-05-15 until 2026-02-17

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 56.35 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1540 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.11
Amenities: 9.06
Value for Money: 8.59
Food and Beverage: 8.05
Overall Experience: 10
J
James • couple • us
10
2026-03-28 • via Nuitee
S
scott • family_with_children • us
4
2026-03-28 • via Nuitee
C
Charles • family_with_children • us
7
Best steak I’ve ever had
Pros:

Location and the restaurant

Cons:

I don’t like that i booked on booking.com and it was all paid for. Used a card on file for parking and was charged 800$ and was told id get that back in 8 business days. This shouldnot be allowed

2026-03-23 • via Nuitee
S
Shelly • extended_group • us
6
2026-03-21 • via Nuitee
D
David • solo_traveller • th
8
2026-03-19 • via Nuitee
M
Michelle • couple • us
5
2026-03-16 • via Nuitee
R
Rajiv • solo_traveller • us
10
2026-03-16 • via Nuitee
A
Andrea • extended_group • us
9
Pros:

Location, Staff, Ambiance

Cons:

Unexpected renovations to rooftop pool and bar, paying for parking as an extra

2026-03-13 • via Nuitee
A
Amanda • couple • us
10
2026-03-07 • via Nuitee
M
Marjie • family_with_children • us
10
Pros:

We loved everything. The staff was amazing and super helpful. The food was amazing. The location was perfect. We had a wonderful time.

Cons:

Can't think of a th8ng we did not like.

2026-03-03 • via Nuitee
I
Inspire22257117825 • NONE
2
Once Reliable, Now Disappointing
Pros:

I have stayed at Omni Royal Orleans for many years as part of my work travel, which makes this recent experience especially disappointing.

Unfortunately, this stay fell well below the standard I had come to expect. The arrival experience was unwelcoming, and we were not informed about amenities associated with our membership. The pool was under construction and the spa was closed, with little communication about alternatives. The valet pricing was difficult to read and significantly higher than my previous visit, which was an unwelcome surprise.

Our room had a nice view, but the layout was awkward, the furniture was worn, and the chest of drawers was unusable. The room was freezing cold, the heating issue was never resolved, and hot water was shut off without warning. As a result, we were unable to sleep comfortably.

The renovations felt piecemeal and unattractive, and the overall atmosphere seemed strained. After many years of loyalty to this property, this stay has unfortunately caused me to reconsider returning.

2026-03-01 • via Tripadvisor
A
Ashley • family_with_children • us
9
2026-02-28 • via Nuitee
E
E4516SWmp • NONE
4
We were clearly not welcome
Pros:

Front desk receptionist on 2/15 was friendly whatsoever. We were greeted with disdain, like we weren’t welcome. We also weren’t given our appropriate benefits as an Omni member, nor were we given the correct room we paid for. We were given a smaller room, not as advertised. Although the location in the FQ is ideal, the greet staff would keep us away from here.

2026-02-27 • via Tripadvisor
A
Anita • couple • au
8
Loved the beautiful building and its history, and the location was amazing.
Pros:

Location was amazing. Concierge was very helpful in assisting us to navigate our way around and organise tours.

Cons:

We stayed 2 nights, but our room didn't get serviced the second day.
Went downstairs for breakfast, but the service was not the best.

2026-02-27 • via Nuitee
C
Christopher • couple • us
3
Nice location, friendly staff, and comfortable bed. The rest needs major improvements
Pros:

Good location, hot water, friendly staff, and comfortable beds

Cons:

Shower didn’t work(reported it but it couldn’t be fixed. $100 refund on the room given) room needs to be updated. Room needs a touch up paint job. Air vents need to be cleaned.

2026-02-27 • via Nuitee
B
Brian • extended_group • us
1
Great location... and that's about it.
Pros:

The location in the French Quarter. That about covers the "likes".

Cons:

When we arrived in New Orleans, it was before check-in, and we were told we would receive a text message when our room was ready. That seemed perfectly reasonable, and we spent the afternoon in the French Quarter. Unfortunately, no text was ever sent, and we later had to return to the hotel ourselves to ask about the room, only to be told it had already been ready.

When we entered the room, it was extremely hot. Although the thermostat was set to 67 degrees, it was clear that it was not functioning properly. Since we were only stopping in briefly before dinner, we reported the issue to the front desk on our way out. The representative told us this was a common problem and assured us it would be fixed before we returned that evening.

After a very enjoyable night in the French Quarter, we came back to the hotel around midnight expecting the issue to have been resolved. Instead, the room was still uncomfortably hot, and the thermostat had clearly not been addressed. At that point, after a full day of travel and activities, we were exhausted. Having already reported the problem once and received no follow-through, we decided not to spend more time dealing with the front desk again at midnight.

As a result, we endured one of the worst nights of sleep we have ever had in any hotel. What is most frustrating is not just the room issue itself, but the complete lack of follow-through after we reported it and were assured it would be handled.

The accommodations and level of service we experienced at the Omni Royal Orleans were far below what we would expect from any hotel, let alone one marketed as a premium property. You can put all the marble you like in the atrium of this hotel, it will never make up for poor accommodations and lack of service.

2026-02-27 • via Nuitee
J
Jennifer • couple • fr
6
Bel hôtel , bien situé malheureusement en regardant bien , la chambre n’était pas très propre. Le personnel nous a ignor
Pros:

L’emplacement et la beauté du lieu

Cons:

Le personnel a été désagréable , la chambre n’était pas très propre . C’est dommage…

2026-02-26 • via Nuitee
C
Chris • couple • gb
3
Poor value; avoid until they replace the A/C system with one that works and renovate the bedrooms
Pros:

The location was very good for the French quarter

Cons:

The a/c system was very poor; the hotel management didn't know in which rooms if was working and which not. We alerted them to the fact that court allocated room A/C was faulty (so room far too hot) but this was not fixed s had been promised. A technical came at 10.30 at night after we had gone to bed and had to access the unit through the ceiling panel on alder. This manual intervention helped a bit. WE were moved to another room the next day, but this also had a non-functioning A/C so in the end we had to move again to a third room to get any comfort. . The bedroom and corridor decor was very old, tired and bashed about. It was also not that clean. The swimming pool was shut down (we specifically chose this hotel because it had a pool since we like too swim each day). Very expensive for the quality of hotel, even after we were given a partial credit for the A/C issue

2026-02-26 • via Nuitee
C
ciaramL5949BY • NONE
10
Would Definitely Stay Again!
Pros:

I stayed here during peak Mardi Gras, and overall I had a really good experience. The location was amazing for everything going on, and the staff was consistently friendly and welcoming, especially the bartender and the doorman, who both stood out and really made us feel taken care of during such a busy time.
That said, there were a couple small issues. I did feel a bit like “just another tourist” at times, which I understand given how hectic Mardi Gras can be, but a little more personalized warmth would have gone a long way. We also had a few issues with the shower during our stay, which was a bit inconvenient.
Still, considering it was peak Mardi Gras and the hotel was clearly operating at full capacity, I thought they handled the crowds well. I’d absolutely consider staying again.

2026-02-25 • via Tripadvisor
7
723sundays • NONE
2
not a great experience. Restaurant was great, jazz club was nice but service was terrible. Got several charges reflectin
Pros:

not a great experience. Restaurant was great, jazz club was nice but service was terrible. Got several charges reflecting on my card. I called to clarify for three consecutive days, whoever takes my call can’t even explain what’s going on with my bills. He keeps taking down my number each time saying a manager will call. I have to work things through AMEX for several hours because when Amex reaches out to them, they answer and confused us the more. Terrible!

2026-02-25 • via Tripadvisor