Pets allowed

Facilities

No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Great food
Excellent service
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
6.5
The bathroom needed attention with a leaking shower and a damp smell.
Service
9
Unbelievably pleasant service from staff, particularly Leo and Marco.
Location
8.5
Location was effective for a quick stop with lovely outdoor seating near the pool.
Room Quality
6.5
Room felt cramped and tired; improvements needed for a better experience.
Amenities
8
Amenities met expectations but coffee machines were not functioning properly.
Value for Money
8
Room pricing appeared reasonable, but issues in room quality affect perception.
Food and Beverage
9
Food was delicious with nice offerings available throughout the day.
Overall Experience
8.5
Enjoyable stay with highlights in service and food but rooms and cleanliness need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:01

Property Description

Experience the charm and comfort of NH Palermo, perfectly situated in the heart of the city just steps away from historical landmarks.

Unmatched Amenities
Relax and unwind in our stunning outdoor pool or enjoy the serene views from our beautiful terrace and lush garden. Complimentary Wi-Fi keeps you connected throughout your stay, while our dedicated concierge services ensure all your needs are met.

Gourmet Dining
Indulge in exquisite Mediterranean cuisine at our on-site restaurant, I Paladini, where every meal is a feast for the senses. Unwind with a drink in our chic bar/lounge or savor delightful room service during your stay.

Business and Event Facilities
With 13 well-equipped meeting rooms, our hotel is ideal for hosting corporate events or special occasions. Featuring a business center and comprehensive services, you can focus on what truly matters.

Book your unforgettable stay at NH Palermo today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMO

Property Policies

  • Pets

    Pet max weight (per pet) in lb is 55

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 25

See all policies

Location

Guest Reviews

8
Based on 179 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 6.5
Amenities: 8
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
E
EMILIO • solo_traveller • it
9
Bello da segnalare
Pros:

Posizione

Cons:

Nulla

2026-05-30 • via Nuitee
E
Erik • couple • ca
6
Cons:

Air conditioning not functioning properly

2026-05-30 • via Nuitee
D
Denisa • solo_traveller • sk
8
2026-05-29 • via Nuitee
R
Ritchie • couple • it
8
Ideal location rot a relaxing city break,
Pros:

Next to the sea and gardens

2026-05-28 • via Nuitee
M
mara de lacy • solo_traveller • ie
7
Pros:

The cleanliness, the breakfast and the overall service

Cons:

Very limited choice of snacks in the bar in comparison with other Nh hotels we have used.
Also, dinner choice is the same thing every day, not using the local fresh ingredients , very disappointing

2026-05-28 • via Nuitee
M
Marc Gy • solo_traveller • be
8
Oké hotel
Pros:

Heel goed en uitgebreid ontbijt.

Cons:

Hotel ligt een een drukke baan dus vrij veel geluidsoverlast op de kamer.

2026-05-27 • via Nuitee
M
Mauro • solo_traveller • it
8
2026-05-27 • via Nuitee
G
Gillian • solo_traveller • gb
8
Pros:

Friendly staff. Good breakfast. Great to have a pool.

Cons:

Bathroom needed a refurb. Couldn't get air con temp down

2026-05-26 • via Nuitee
G
Gabriela • couple • ro
10
2026-05-25 • via Nuitee
M
Manuele • solo_traveller • it
8
Pros:

Ottima posizione

Cons:

La camera non era pulita..

2026-05-24 • via Nuitee
G
Giuseppina • solo_traveller • ca
7
2026-05-23 • via Nuitee
D
Diane • extended_group • gb
8
Great short stay.
Pros:

Location, pool and staff

2026-05-23 • via Nuitee
M
Mauricio • solo_traveller • cl
8
2026-05-23 • via Nuitee
A
Amelia • solo_traveller • it
8
2026-05-21 • via Nuitee
J
julie • couple • gb
1
Very disappointed
Pros:

Pool area

Cons:

Poor service, staff focused on corporate events .
Bugs in bed , had to change rooms in early hours of the morning. Left 3 days early due to the insects in the bed . But no refund offered due to booking with booking . Com. I have travelled many places and have never come across bugs in the bed . Disgusting.

2026-05-21 • via Nuitee
K
Kelly • extended_group • us
9
I would stay there again without hesitation.
Pros:

Nicely appointed room, Top notch cleanliness, staff and restaurant was better than expected. For the price, and the way they keep up this place, it sould be rated at 5 stars not 4.

Cons:

I made a mistake when booking and only paid for 1 night. The staff was "able to extend my stay" for an extra hundred for the second night. I felt like they were absolutely taking advantage of me.

2026-05-20 • via Nuitee
G
Gottfried • couple • at
10
Pros:

Alles war in Ordnung.

2026-05-20 • via Nuitee
D
David • couple • gb
9
A modern hotel by the sea and close to the old town.
Pros:

A modern hotel by the sea and close to the old town. The room was clean and comfortable with a balcony and sea view. The pool and pool area are lovely with sun and shade available. The breakfast is buffet style with a good selection of food. Plenty of restaurants and bars nearby and the old town start literally behind the hotel.

Cons:

We had a balcony with a nice view but there was no table and chairs to enjoy it.

2026-05-20 • via Nuitee
N
natasa • extended_group • hr
10
Super izbor, na 10 minuta hoda od centra grada! Osoblje super uslužno!
Pros:

10/10

2026-05-20 • via Nuitee
B
B2870RLcatherinek • NONE • Birkdale, Southport, Merseyside, England
8
Holiday in Palermo
Pros:

Excellent staff who are very polite and helpful, especially Leo in the breakfast service. Great position near the harbour and bus routes; it’s a 10 min walk to the city centre but a nice walk! Rooms are clean and functional just missing some decor but think it is used for business conferences and tbh I’d rather it wasn’t full of nik naks but the odd pic in a bedroom might add some more atmosphere! Great pool area, only complaint really was the food at lunch which was overpriced imo.
Staff extremely helpful when we had a mini health issue and we would return!

2026-05-19 • via Tripadvisor