Holiday Inn Express & Suites Jacksonville - Town Center by IHG

Hotels
•
Holiday Inn Express
9.2 (900 reviews)
10573 Brightman Boulevard , Jacksonville , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable accommodations
Cons:
Breakfast quality
Some complaints about amenities
Occasional issues with service standards

Categories

Cleanliness
9.2
Overall reviews consistently highlighted cleanliness.
Service
9.4
Friendly and helpful staff mentioned in multiple reviews.
Location
9.6
Perfect location for activities and convenience, repeatedly praised.
Room Quality
9.4
Rooms were described positively, clean and comfortable.
Amenities
8.7
Mixed feedback, particularly regarding breakfast options and basic amenities.
Value for Money
9.3
Value was regarded positively, though some concerns on the price vs service ratio.
Food and Beverage
8.4
Breakfast received mixed reviews, generally considered minimalistic.
Overall Experience
9.6
Many reviews expressed high satisfaction with their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:36

Property Description

Convenient Location
Located just 15 km from Jacksonville Beach Golf Club, Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel offers a prime location for both leisure and business travelers. Close proximity to Fort Caroline National Memorial and Veterans Memorial Wall makes it an ideal choice for sightseeing.

Modern Amenities
Enjoy a comfortable stay with amenities such as an outdoor swimming pool, fitness centre, and free WiFi. The 3-star hotel also provides conveniences like free private parking, a 24-hour front desk, and a business centre. Each room is equipped with air conditioning, a desk, and a wardrobe for your convenience.

Nearby Attractions
Explore nearby attractions like Timucuan Ecological Historical Preserve and EverBank Field, both just 15 km from the hotel. With Jacksonville International Airport located 34 km away, Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel is the perfect choice for your next stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 900 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.6
Room Quality: 9.4
Amenities: 8.7
Value for Money: 9.3
Food and Beverage: 8.4
Overall Experience: 9.6
B
Bobby • family_with_children • us
10
2026-06-26 • via Nuitee
R
Rahjee • solo_traveller • us
9
Pros:

Nice spacious room

Cons:

The bathroom wasn't as clean as I expected

2026-06-25 • via Nuitee
J
Jade • extended_group • us
10
I always stay here when I visit Jax. Very clean and perfect location.
2026-06-25 • via Nuitee
N
Nicolae • solo_traveller • us
10
2026-06-23 • via Nuitee
M
Michele • couple • us
10
2026-06-23 • via Nuitee
E
Enoc • couple • us
10
2026-06-22 • via Nuitee
R
rueda • solo_traveller • us
9
Pros:

Clean

Cons:

I requested an earlier check in, was not able to check after an hour

2026-06-22 • via Nuitee
C
Carola • family_with_children • de
8
2026-06-21 • via Nuitee
J
Jamilette • solo_traveller • pr
9
Pros:

El personal muy amable estaba todo limpio y olía bien, el cuarto, cama cómoda el baño espacioso.

Cons:

N/A

2026-06-19 • via Nuitee
M
Marisa • solo_traveller • cl
10
Excelente y recomendable
Pros:

El personal,especialmente Jamal el front desk muy amable
Cómodo,amplio,limpio

2026-06-19 • via Nuitee
C
Carl • couple • us
1
Lost a repeat customer for this location and the several other I normally stay at when in Jacksonville
Pros:

facilitiea are usually clean and good value

Cons:

woke up with bed bugs on my pillow. Owner accused me of bringing them in, said I was attacking him and just wanted his money. I left without any resolution. I received a credit for the room charge later that evening. Umfortunately, I am left with a suitcase full of clothes and electronics that were potentially exposed and they are currently sealed up in garbage bags.

2026-06-19 • via Nuitee
A
Artem • family_with_children • us
10
2026-06-18 • via Nuitee
M
mike • couple • us
10
2026-06-17 • via Nuitee
E
Elvira • family_with_children • us
10
2026-06-16 • via Nuitee
T
teresa • couple • us
10
It was great and so was staff
2026-06-16 • via Nuitee
J
Jackie • solo_traveller • us
10
Pros:

Everything was great! Staff was very welcoming!

2026-06-13 • via Nuitee
T
Tarrell • extended_group • us
9
2026-06-12 • via Nuitee
J
Jennifer • couple • us
9
2026-06-08 • via Nuitee
K
K.Turner • solo_traveller • us
8
Pros:

Clean room, decent continental breakfast

Cons:

'Muggy' air

2026-06-08 • via Nuitee
H
Helen • couple • us
8
2026-06-07 • via Nuitee