The Royal Sutton

Hotels
6.5 (235 reviews)
High St , Sutton Coldfield , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable room
Good location
Friendly staff
Cons:
Noisy environment
Dated facilities
Cleanliness issues

Categories

Cleanliness
4.89
Multiple reviews indicate dissatisfaction with room cleanliness and maintenance.
Service
7.86
Staff were frequently mentioned positively, with good service noted in some reviews.
Location
8.4
The location was positively referenced multiple times across reviews.
Room Quality
5.35
Many guests reported issues with noise and comfort in the rooms.
Amenities
5.88
Some mentions of basic amenities, with issues raised regarding fixtures.
Value for Money
5.84
Several guests felt the price did not match the quality received.
Food and Beverage
7.39
The restaurant and food quality received favorable feedback.
Overall Experience
6.36
Overall guests felt the stay was acceptable but had many complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:58

Property Description

Modern Elegance in the Heart of Sutton Coldfield

Elegant Rooms with Modern Amenities: Enjoy a comfortable stay in our modern rooms equipped with a flat-screen TV, tea/coffee facilities, a hairdryer, and a private bathroom.

Late-Night Entertainment: Experience the vibrant nightlife with our late-night venue and nightclub room on weekends. Please note the lively atmosphere past 3 am.

Convenient Location and Parking: Benefit from our central location with excellent transport links and complimentary off-road parking. Explore Sutton Coldfield, Birmingham city center, and the NEC effortlessly.

Book now for an unforgettable stay at The Townhouse Sutton!

Important information:

Payment is taken upon arrival unless otherwise arranged.

Only service pets are allowed at the hotel.

The Townhouse Hotel does not have a elevator, so the higher floors are accessible by stairs only (2 flights to the first floor and 2 flights to the second floor).

Please be aware that smoking is not permitted inside the building. Guests who do not comply with this policy and smoke inside the room will have to pay a fine of £300 to cover the costs of cleaning the room and the business loss.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.5
Based on 235 reviews
Cleanliness: 4.89
Service: 7.86
Location: 8.4
Room Quality: 5.35
Amenities: 5.88
Value for Money: 5.84
Food and Beverage: 7.39
Overall Experience: 6.36
K
Kieran • couple • gb
10
Pros:

Staff were so nice and friendly. Rooms were clean and super comfortable. Food exceptional.

2026-03-21 • via Nuitee
E
ellen • extended_group • gb
10
Lovely friendly clean place
Pros:

Staff lovely bar downstairs fantastic and food

Cons:

No walk in shower , I have poor balance and shower in bath without any Matt is dangerous for me

2026-03-19 • via Nuitee
P
Pete A. • solo_traveller • ie
5
2026-03-16 • via Nuitee
W
Warren • solo_traveller • gb
5
Adequate
Pros:

Close to work

Cons:

Rooms to tired , after a major refurbishment last year. I assumed they would upgrade the rooms .
Very disappointed - same rooms and double the cost

2026-03-14 • via Nuitee
J
Joseph • solo_traveller • gb
10
2026-03-13 • via Nuitee
D
Donald • solo_traveller • de
6
2026-03-05 • via Nuitee
W
WAYne • couple • gb
9
2026-03-02 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

Beautiful room and brilliant breakfast

2026-02-23 • via Nuitee
I
Iain • solo_traveller • gb
10
Fantastic stay at a brilliant hotel with great friendly staff
Pros:

Fantastic Hotel and facilities

Cons:

There’s nothing to dislike

2026-02-22 • via Nuitee
P
Peter • couple • gb
3
Good but the noise was too much
Pros:

breakfast was very good

Cons:

The noise was impossible to sleep through & did not stop until 2am the worst I have ever experienced.
Should be a health warning

2026-02-11 • via Nuitee
S
Sophie • couple • gb
7
Gods, would stay again
Pros:

Good location

Cons:

Radiators set to 24 degrees on arrival so quite warm and could not open any windows

2026-02-11 • via Nuitee
M
Martin • solo_traveller • gb
7
2026-02-10 • via Nuitee
P
Paul • couple • gb
8
2026-02-09 • via Nuitee
J
Jon • couple • au
7
Pros:

Free parking and warm rooms

Cons:

No lift to or help for heavy luggage. Lumpy bed. No non-slip bath/shower mat.

2026-02-09 • via Nuitee
R
Richard • solo_traveller • gb
7
2026-01-28 • via Nuitee
C
Coley • couple • gb
10
2026-01-25 • via Nuitee
J
Jonathan • solo_traveller • au
5
OK but dont stay on friday night
Pros:

heating was good.

Cons:

swipe card for entry into hotel area was playing up...NOISE was atrocious because of Friday night PUB singing etc NO SLEEP TILL 3 AM - had a Sat conference at 9 am -- NOT GOOD

2026-01-21 • via Nuitee
S
Sylvianna • family_with_children • gb
10
Hotal lovely, ruined by over priced other things
Cons:

Drinks in the late bar over priced, 2 drinks 24 pound

2026-01-20 • via Nuitee
N
Nick • solo_traveller • gb
7
2026-01-19 • via Nuitee
P
Phil • extended_group • gb
10
2026-01-19 • via Nuitee