Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Express check-in/check-out
Safety deposit box
Heated pool
Outdoor furniture
Shallow end
Fire extinguishers
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Comfortable rooms
Great location
Cons:
Limited breakfast options
Shower door issues
Need for closet hangers

Categories

Cleanliness
9.53
Most reviews mentioned clean facilities and rooms, indicating a strong emphasis on cleanliness.
Service
9.8
Frequent mentions of friendly and accommodating staff, enhancing the perception of service quality.
Location
10
Consistent praise for the hotel's central location and accessibility to local attractions.
Room Quality
9.54
Described as comfortable and nicely appointed with good amenities.
Amenities
9.29
Amenities such as breakfast options and a small plunge pool received positive mentions.
Value for Money
9.52
Generally positive sentiment on value considering quality and pricing.
Food and Beverage
9.18
Breakfast quality received mixed reviews, though many enjoyed it.
Overall Experience
9.93
Overall positive sentiments with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:23

Property Description

Luxurious 4-Star Accommodation
Hotel Casa Once in Querétaro offers a luxurious 4-star stay just 6.2 km from Queretaro Congress Centre. The hotel boasts an outdoor pool, garden, and terrace for guests to enjoy.

Modern Amenities and Comfort
Each unit at Hotel Casa Once is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Some units offer stunning city views and a cozy patio, ensuring a comfortable and relaxing stay.

Convenient Location and Nearby Attractions
Situated near popular landmarks like Josefa Ortiz de Dominguez Auditorium and Corregidora Stadium, Hotel Casa Once provides easy access to key attractions. With free WiFi throughout the property, guests can stay connected during their visit.

Book your stay at Hotel Casa Once for a memorable and enjoyable experience in Querétaro!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: AIQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 3 and older are allowed.
    Children from 3 years old to 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 202 reviews
Cleanliness: 9.53
Service: 9.8
Location: 10
Room Quality: 9.54
Amenities: 9.29
Value for Money: 9.52
Food and Beverage: 9.18
Overall Experience: 9.93
C
Cynthia • couple • us
9
Pros:

Great location

Cons:

No windows in the room

2026-03-08 • via Nuitee
M
melinda • couple • us
10
Nice stay
Pros:

Great location

Cons:

Very clean

2026-03-05 • via Nuitee
N
Nancy • extended_group • ca
10
It was wonderful stay . Eduardo the manager was so lepful and gracious. His staff were super nice and friendly!
Pros:

It was in a lovely location, very near all the beautiful plazas. Very quiet location!

Cons:

Nothing

2026-02-28 • via Nuitee
P
Paul • family_with_children • mx
9
Pros:

Chambre très spacieuse et literie confortable

Cons:

Le petit déjeuner ne se prend qu’en extérieur et il faisait près de 5 degré pendant notre séjour

2026-02-27 • via Nuitee
J
Juan • couple • cr
9
Feliz estancia
Pros:

La ubicación perfecta, se llega a pie a todo lo que hay que ver en el centro de Querétaro. El desayuno es bastante básico, pero bueno. Las habitaciones muy lindas. El personal muy atento.

2026-02-10 • via Nuitee
U
Ugo • couple • it
8
Bella posada in posizione ottimale
Pros:

Una bella ristrutturazione di un edificio tipico della città; una camera arredata molto bene con gusto locale/moderno. Posizione ottima.

Cons:

Forse perché eravamo gli unici ospiti in questi giorni, ma la colazione è stata molto scarsa.

2026-01-19 • via Nuitee
M
Marcela • extended_group • cl
10
Tranquila estadía en un hermoso lugar dentro del centro histórico.
Pros:

Lo lindo del lugar y la tranquilidad de la casa.

Cons:

Nada

2026-01-19 • via Nuitee
P
Paul • couple • ie
7
2026-01-19 • via Nuitee
M
Marcela • solo_traveller • cl
10
La casa once, un oasis de calma y descanso dentro de un pueblo vivo y vibrante.
Pros:

Me encantó la ubicación, las camas, el baño, la piscina (alberca o pileta) , la calma del lugar, la arquitectura de la casa.

Cons:

No tener más tiempo y plata para prolongar mi estancia.

2026-01-18 • via Nuitee
L
Lara • family_with_children • us
7
Nice place but I felt it was expensive. We couldn’t sleep well bc the AC clicked all night, ceiling windows made the rai
Pros:

Great location, nice room and sweet staff.

Cons:

Two things:
1)While our room was nice, bed comfy, it’s quite dark. The worst part of the stay is that the air conditioner clicked all night. It woke us up 15 times. Also, it rained and there is glass on the ceiling! The rain was really loud on that glass, and again… we couldn’t sleep.
2) The pool is at another property that we never got to… I read that in other reviews, but I assumed the other property was just across the street. It’s around the corner, no big deal, but I didn’t love that.

2026-01-15 • via Nuitee
S
SUSAN • couple • us
10
The staff was friendly and attentive. The bed comfortable.
Pros:

Nice courtyard in restored old building

Cons:

Nothing

2026-01-08 • via Nuitee
T
Thomas • couple • us
9
Loved this city and would revisit this property
Pros:

Great location and wonderful staff!

Cons:

A little noisy in street side room on one of the nights

2026-01-03 • via Nuitee
J
Juan Gerardo • couple • mx
10
Excelente
Pros:

El desayuno estuvo muy bien: Café, fruta, chilaquiles
La ubicación me pareció excelente, guardé mi auto en estacionamiento cercano y caminando visitamos una gran parte del centro, no fue necesario sacar el auto.
El hotel muy silencioso y confortable

2025-12-31 • via Nuitee
L
Lee • couple • us
9
Very nice quiet hotel in a great location
Pros:

The room was beautifully and thoughtfully appointed with convenient switches and plugs. We appreciated the double sink in the large bathroom and the toiletries were of high quality. The bed and linens were lovely. Great location on a quiet street. The very good cooked-to-order breakfast was a pleasant surprise.

Cons:

Really the only complaint was that the public area where breakfast was served was an open courtyard. Normally this would be great, but our visit was in December and it was pretty cold in the morning for an al-fresco meal.

2025-12-23 • via Nuitee
C
Chris • couple • us
10
Good clean facility, good breakfast, good service staff and very kind humblepeople
Pros:

Good breakfast, close to center walking distance , clean facility, good service staff

Cons:

Shower door do not close properly so water leaks out everywhere in the bath room needs repair

2025-12-12 • via Nuitee
A
Ana • family_with_children • us
10
Great location and very comfortable rooms. Delicious breakfast.
Pros:

Breakfast made to order in courtyard was delicious. Property was lovely, beds exceptionally comfortable, shower pressure good. Location was great - right in Centro - Easy for late night snacks in square. Service and housekeeping great.

Cons:

Nothing.

2025-12-02 • via Nuitee
A
Alona • couple • us
7
Well located; good for a short stay.
Pros:

Good location, spacious clean room

Cons:

Limited breakfast options, only outside seating available to eat. Not ideal in any weather. No front desk.

2025-11-17 • via Nuitee
J
Juan Gabriel • couple • mx
10
2025-11-07 • via Nuitee
S
Scott • couple • ca
10
A wonderful base to explore historic Queretaro.
Pros:

The hotel has two properties, we stayed at Casa #2, around the corner from the original property. It's right on the edge of everything you would want to see in the historic center of town, and it's wonderfully quiet. It is a small space, just a few rooms, with breakfast (lots of options made to your choice) served on the patio. The room was nicely appointed with good linens, a comfortable bed, a Nespresso machine for your first hit of coffee and plush robes to lounge in. Plus, there's a small heated plunge pool to relax in after a day of walking.

Cons:

Would have liked some hangers in the closet.

2025-11-01 • via Nuitee
L
léonetti • family_with_children • fr
10
2025-10-26 • via Nuitee