Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Good location
Delicious breakfast
Cons:
Outdated furniture
Cleanliness issues
Limited amenities

Categories

Cleanliness
6.16
Room was dusty, carpets were dirty and heavily stained, visible mold in bathroom.
Service
9.13
Staff went above and beyond, were helpful and accommodating.
Location
8.17
Great location near Albert Park, but isolated from restaurants.
Room Quality
7.62
Room was spacious and comfortable, but furniture was outdated and poorly maintained.
Amenities
7.15
Some amenities were lacking, such as a broken toilet seat and a need for more in-room features.
Value for Money
7.61
Competitively priced for the location, but quality did not meet expectations.
Food and Beverage
8.66
Buffet breakfast was divine with a lot of variety.
Overall Experience
7.93
A mixed experience; great service and food offset by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:29

Property Description

Luxurious Lakeside Retreat

Spectacular Views: Enjoy stunning views of Albert Park Lake and Port Phillip Bay from the comfort of your room.

Dining Delights: Indulge in gourmet buffet breakfast at Windows Restaurant or savor specialty coffee at Espresso Bar. The Atrium Bar + Lounge offers a variety of beverages to unwind.

Relax and Rejuvenate: Take a dip in the indoor swimming pool, unwind in the sauna or hot tub, and stay fit at the fitness centre.

Experience the perfect blend of luxury and convenience at Pullman Hotel Albert Park. Book your stay now for a memorable lakeside getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1427 reviews
Cleanliness: 6.16
Service: 9.13
Location: 8.17
Room Quality: 7.62
Amenities: 7.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 7.93
C
Carol family_with_children au
10
Pros:

Perfect hotel in the perfect location

Cons:

Late night check-in not as efficient

2026-02-14 via Nuitee
L
lauren family_with_children au
10
Pros:

Atmosphere

Cons:

Na

2026-02-14 via Nuitee
G
Greg family_with_children au
7
2026-02-13 via Nuitee
C
Callan couple au
8
2026-02-12 via Nuitee
J
JEFF couple au
7
Pros:

The food in the Windows Restaurant, Expensive but very enjoyable

Cons:

No where on the bboing site does it mention that Car Parking was an extra cost. Very Poor communication. Unfortunately because I opted for a "no refund" cancellation I was not in a position to cancel once I was informed about the extra charge for parking on site.

2026-02-12 via Nuitee
M
Marie couple au
7
Great location for us. Would stay again
Pros:

Great location

Cons:

Couldn’t check in until 2.30pm made it difficult after a tiring trip. Found it difficult to regulate air-conditioning and hot water

2026-02-11 via Nuitee
L
Lucy family_with_children au
9
Overall really great stay- staff was great, the room was warm due to aircon not working so we didn’t sleep really well.
Pros:

I liked the location and facilities such as pull and breakfast buffet
I liked that the staff made a great little dessert plate for my twins birthday. They felt so special! So thank you!

Cons:

Our phones and aircon weren’t working- we called reception through our phones to call reception and advised them. They send they’d send someone and no one arrived. We also went downstairs when needed assistance advised again and they said they’d send someone, but again no one came.

2026-02-08 via Nuitee
D
Debbie couple au
10
2026-01-31 via Nuitee
J
Jason couple au
4
Comfortable enough for a place to sleep but nothing to write home about
Pros:

Good location

Cons:

It was tired

2026-01-30 via Nuitee
K
Kevin couple au
9
Pros:

Value for money

2026-01-30 via Nuitee
D
David solo_traveller gb
4
Great for Albert Park but avoid if you want quality
Pros:

Location opposite Albert Park and close to tram stop

Cons:

The room was a mess. The carpets are disgustingly dirty, furniture bashed & chipped, windows dirty.

Failed to clean up room twice in outer 3 days no clean towels despite asking.

2026-01-28 via Nuitee
S
Sarah couple au
10
2026-01-28 via Nuitee
A
Alexander solo_traveller au
9
2026-01-27 via Nuitee
B
Banwell couple au
10
Perfect, first time at Australian Open for the tennis. Easy to get around, and enjoy sights via tram
Pros:

The staff were so friendly and any issues were sorted out there and then. Brilliant advice re plans for the days.

2026-01-26 via Nuitee
P
Phil couple au
5
Ok
Pros:

Great staff

Cons:

Very tired hotel and needs and upgrade

2026-01-25 via Nuitee
N
Natali family_with_children fr
8
Pros:

Très belle chambre, très grande, une vue à couper le souffle du 9eme étage. Literie superbe, bon petit déjeuner.

Cons:

A ce prix, ils pourraient donner une bouteille d'eau par jour, et ne pas seulement le premier jour.

2026-01-24 via Nuitee
N
Nicola couple au
8
2026-01-24 via Nuitee
M
Mark solo_traveller gb
6
Good little hotel but in need of a freshen-up.
Pros:

Friendly staff. Flexible use of facilities to freshen up following early arrival. Location.

Cons:

Dated rooms and bathrooms in need of renovation. TV channels not working despite seeking assistance.

2026-01-23 via Nuitee
C
Colquhoun family_with_children au
7
Pros:

Soft beds, sauna, gym, lobby area was nice. Rooms nicely cleaned rooms, lots of fresh towels.

Cons:

Pool was cloudy, there were limited bins in the room.

2026-01-22 via Nuitee
S
Sam solo_traveller au
10
Very Convenient
2026-01-22 via Nuitee