OYO Hotel Colibri

Hotels
OYO AMER
4.6 (18 reviews)
Plutarco Elias Calles #205, Heroes, Chetumal, QROO, 77000 , Chetumal , MX

Facilities

24-hour front desk
Terrace
Garden
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property
Free reception
Snack bar/deli
Water dispenser

Review Highlights

Pros:
Good service
Standard food and beverage quality
Cons:
Problems with cleanliness
Hotel closure

Categories

Cleanliness
1.49
Numerous complaints about humidity, insects, and stains.
Service
6.47
Some good service mentioned, but impacted by closures.
Location
4.5
Hotel was reported closed at the time of arrival.
Room Quality
2.45
Issues with odors and overall maintenance.
Amenities
3.48
Lack of amenities reported, with one mention of aromatizers.
Value for Money
2.44
Charges considered high for the provided quality.
Food and Beverage
8
Standard quality for this hotel tier.
Overall Experience
7.97
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:26

Property Description

Breathtaking Views
Enjoy stunning vistas from the terrace and garden while staying at Hotel Platas.

Delightful Dining Options
Satisfy your cravings at the snack bar/deli or socialize at the complimentary daily reception.

Convenient Amenities
Benefit from features like a 24-hour front desk, safe deposit box, and free newspapers in the lobby.

Immerse yourself in comfort in the individually decorated guestrooms with private balconies, rainfall showerheads, and complimentary Wi-Fi. Book your stay now at Hotel Platas and explore the wonders of Chetumal!

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Food & Beverage

    No alcohol served onsite

  • General

    Events/parties not allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

4.6
Based on 18 reviews
Cleanliness: 1.49
Service: 6.47
Location: 4.5
Room Quality: 2.45
Amenities: 3.48
Value for Money: 2.44
Food and Beverage: 8
Overall Experience: 7.97
L
Laura
2
Pros:

La habitación olia a humedad terriblemente, tuvimos que solicitar aromatizantes, las ventanas del baño rota, cucarachas en el baño, La sabadas manchadas, Muy mala recomendación

2025-09-07 via Nuitee
A
Antonio
8
Pros:

La verità parece un robo cobrar 600 peso un installazione misera

2025-08-27 via Nuitee
D
Dante
10
Pros:

Excelente servicio

2025-08-18 via Nuitee
F
francisco
2
Pros:

Humedad mal olor

2025-08-16 via Nuitee
N
Nathy
2
Pros:

El lugar estaba cerrado con candado

2025-08-04 via Nuitee
H
HUGO
2
Pros:

Quiero pensar que esto es una burla, verdad ????
El día de mi llegada reporte que el hotel está CERRADOS y en el chat de Expedia MADIE ME PUDO AYUDAR tuve que buscar otro hotel por mi cuenta como podrán ver en mis viajes, espero una compensación porque no pueden engañar a sus clientes de esta manera

2025-08-02 via Nuitee
A
Armando
2
Pros:

That place is mess

2025-06-12 via Nuitee
R
Ryan
10
Pros:

2

2025-04-01 via Nuitee
E
Edgar Alejandro family
8
Pros:

No tenían pago con terminal disponible, ni cambio en efectivo, pero al final, todo bien

2025-03-21 via Nuitee
W
William
6
Pros:

It's everything I look for in a stay. A bed, bath, a low price and that's about all I need. The bath could have used ventilation but the window opened onto a block wall. There was A/C, but the controls didn't work. It's freeze or stew. Not for the weak deluxe traveler. Met my low needs.

2025-03-11 via Nuitee
L
Liinda family
2
Pros:

PÉSIMO LUGAR, ademas de descuidado no esta limpio, hay cucarachas, esta viejo y da miedo dormir ahi. Agua fria. Jamas regresaré.

2025-02-23 via Nuitee
V
Verified traveler
2
ESTAFA - FRAUDE - FOTOS FALSAS
Pros:

Es una ESTAFA, un FRAUDE. Las fotos no son de la propiedad. LAS FOTOS SON FALSAS. Es un engaño. POR FAVOR no reserven porque el HOTEL no es el mismo de las fotos anunciadas.

2025-02-07 via Nuitee
R
RHEA
2
Pros:

This property should not be on travelocity. It is a run down, bug infested, water damaged, no hot water, no facilities, no help to drag luggage up 2 flights of stairs...I am a 73 yr solo female traveler and felt unsafe the whole time I was there. No effort on this makeshift hotel to accommodate in any way. DO NOT STAY HERE.

2025-01-28 via Nuitee
M
Mayela
6
Pros:

hotel x

2019-06-05 via Nuitee
V
Verified traveler friends
2
Pros:

NOS DIERON UNA HABITACION QUE PARECIA MAS CUARTO DE SERVICIO SIN TELEVISION NI VENTANA, PESIMO LUGAR, NO VOLVERE A ESE HOTEL

2019-05-15 via Nuitee
V
Verified traveler
2
Pros:

From day one the toilet tank never fill and never flush well, report front desk but no plumber to fix. While whole time I stay. Last 2 days my room have no tv cable, I report and they can’t able to reach dish company. My room have no wifi, I have to come outside to common area to use wifi, when I report front desk then they say that your room is far from signal range. Then why say room have wifi on site. I have big problem while checking in. They say my card didn’t accept but it work at the atm well. They want money in cash in there hands , I think that is the whole point. My paper say that my price is included my 2 kids and 2 adult but they still charge me for 1 extra kid every day which I stay. Very terrible experience and front desk don’t talk English at all. And after all which room I stay number 9 don’t have remote for ac , I have get up and on and off from breaker and I can’t adjust the speed, it set on 1 and I have get up always to off it all the time at mid night during my sleep. Very terrible experience and it’s all true you can contact the company and check

2019-05-11 via Nuitee
V
Verified traveler self
6
Pros:

Esta mas o menos con relacion al precio, el personal poco amable

2019-04-26 via Nuitee
V
Verified traveler partner
4
Pros:

I liked the 24 hr service. I liked that it was in town

2019-04-23 via Nuitee