Palette The Ex Capital Hotel Bangkok

Hotels
•
OYO Rooms
9 (118 reviews)
218,Soi Krungthon 6,Yak 13, Banglampoo lang,Klong san , Bangkok , th

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfy bed
Friendly staff
Clean facilities
Cons:
Noise from neighbors
Location far from attractions

Categories

Cleanliness
8.46
Overall cleanliness was noted positively, though some reported noise issues from neighbors affecting perception.
Service
8.93
Staff were often described as friendly and accommodating, although there were instances of poor communication.
Location
8.47
While the location was praised, it was noted to be somewhat distant from major tourist attractions.
Room Quality
9.42
Rooms were reported as spacious, clean, and well-decorated, with sound issues being a minor complaint.
Amenities
8.95
Amenities were regarded as decent, though some guests mentioned limited options.
Value for Money
9.41
Guests felt they received good value for the price paid, especially during promotional rates.
Food and Beverage
9.46
Dining options were well-received, with quality food and friendly service highlighted.
Overall Experience
8.93
Overall experiences varied, but many guests reported enjoying their stay despite some logistical issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:48

Property Description

Central Location in Bangkok
The Ex Capital Hotel offers a convenient stay in the heart of Bangkok, just a short distance from popular attractions such as Wat Arun, Wat Pho, and the Temple of the Emerald Buddha.

Comfortable and Well-Equipped Rooms
Experience comfort and convenience in our air-conditioned rooms featuring a flat-screen TV, safety deposit box, and a private bathroom with free toiletries. Some rooms even boast a balcony for a relaxing outdoor space.

Modern Amenities and Services
Enjoy complimentary WiFi, room service, and a 24-hour front desk during your stay. Relax in the shared lounge, unwind on the terrace, or grab a bite at the on-site restaurant and bar.

Book your stay at The Ex Capital Hotel for a memorable experience in Bangkok.

Important information:

A Seasonal Energy Surcharge of THB 125 per room per night is applicable and is to be paid at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 118 reviews
Cleanliness: 8.46
Service: 8.93
Location: 8.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 9.46
Overall Experience: 8.93
C
Cheri Miranda • couple • ph
9
Pros:

Spacious room

Cons:

Noise can be heard

2026-03-12 • via Nuitee
H
Hugo • couple • fr
5
Pros:

Comfy and good rooms

Cons:

We faced an electrical problem that allow us to check in around 5pm. The staff wasn’t really helping and not really professional. Location isn’t really good either.

2026-03-09 • via Nuitee
K
Kathleen • family_with_children • de
6
Pros:

Das Bild vom Hotel wurde definitiv bearbeitet. So sieht es in der Realität nicht aus. Zu Fuß ist es eine Herausforderung, da die Gassen sehr eng sind. Die Betten waren bequem.

Cons:

Am Abreisetag gab es einen Feueralarm und Stromausfall. Leider haben wir in der Hektik eine Sportuhr auf dem Zimmer liegen lassen. Wir haben im Hotel angerufen und mehrfach Mails geschrieben, ohne Reaktion. Sehr schade.

2026-03-09 • via Nuitee
J
Jordan • couple • nl
8
It was very memorable
Pros:

The location is great, the staff is really nice. Check in is almost 24 hours a day. So you can book last minute at night and show up near midnight and still check in. The hotelrooms are very clean and nice. 7 eleven a short 3 minute walk. And an even bigger one a bit further as well.

Cons:

They knew of a scheduled power outtage in the whole neighbourhood but did not mention it to the guests of the hotel. Instead we rushed outside due to a fire alarm going off. Their breakfast is not good value. They have a breakfast menu. But they have a seperate breakfast menu with two options that are not good at all.

2026-03-08 • via Nuitee
L
Lee • couple • gb
10
2026-03-05 • via Nuitee
A
Apple Mae • couple • ph
9
2026-03-03 • via Nuitee
E
ELIZABETH • couple • au
6
This hotel suited our purpose for a one night stay only.
Pros:

The location was great with small street vendors plentiful. 7/11 s around every corner and the locals were friendly enough.
There was a lift, thank goodness. The bathroom was big enough.

Cons:

No one helped us with our suitcases upon arrival and English was limited.
The decor of the room was non existent.
The bed was hard and very noisy.
The air con extremely noisy

2026-03-01 • via Nuitee
P
Punayaseelan • couple • my
6
Cons:

Location and food (only one choice of Menu and same menu everyday)
Not as in the picture.

2026-02-28 • via Nuitee
S
Smiti • couple • ie
9
2026-02-28 • via Nuitee
A
Agnieszka • extended_group • pl
8
2026-02-10 • via Nuitee
S
Stuart • couple • gb
1
Very dissatisfied.
Pros:

Nothing really

Cons:

They stole 1000 baht out of a 2000 baht deposit. Staff were rude and lazy. Ignored customers. Location was poor. No bars or restaurants nearby.

2026-02-08 • via Nuitee
J
Jana • extended_group • sk
1
Cons:

Booking.com cancelled one of our reservations just hours before arrival—well into the check-in window—despite us booking three months in advance. We only found out upon arrival, where we witnessed several other guests facing the exact same issue.

The worst part was the unreachable customer service and their refusal to compensate us properly. They offered a meager €25 for leaving us to sleep on the floor for a night, effectively ruining our group holiday since we were forced to move to a different hotel. They didn't even offer help finding alternative accommodation, claiming they would compensate us afterward, only to later refuse because it was NYE. Since our arrival was after midnight, it was impossible to book a new place for that date.

A customer service representative promised to cover one of our upcoming nights, but the company later reneged on that promise. We spent approximately €60 on international calls and received only €25 in return—not to mention the hours wasted explaining the situation to five different agents. I previously had good experiences with Booking, but it's clear that customers no longer matter to them.

I asked the agent: Which department can I contact to request the records of our phone calls? These recordings would prove they promised full compensation before backpedaling. They replied it is not possible.
Save yourself the stress: book directly through the hotel or use another provider.

2026-01-31 • via Nuitee
S
Skobiere • family_with_children • pl
9
2026-01-31 • via Nuitee
A
Amaury • family_with_children • fr
8
Top
Pros:

La proximité de tout agréable rien à dire

Cons:

Ras

2026-01-25 • via Nuitee
J
Jack • couple • gb
8
2026-01-25 • via Nuitee
W
Wioletta • extended_group • pl
8
2026-01-24 • via Nuitee
N
Natkrita • extended_group • th
8
2026-01-20 • via Nuitee
E
Emmanuel • couple • de
1
Schrott
Pros:

Als aller erstes habe ich das beste Zimmer im Haus gebucht nach gefühlt 24 Stunden reise von Deutschland nach China nach Thailand bis ins tiefste Bangkok habe ich mich endlich gefreut mein gebuchtes Hotel Zimmer zusehen und endlich mal anzukommen leider wurde meine Freude komplett zerstört…Normalerweise bekommt man immer ein Upgrade aber zum ersten Mal bekomme ich ein downgrade im Hotel weil ein Gast den Zimmer noch eine Nacht länger bleiben wollte obwohl ich Men Zimmer vor 3-4 Monate reserviert habe.. also ehrlich abschaum

Cons:

Alles

2026-01-20 • via Nuitee
E
Elodie • solo_traveller • fr
9
Hôtel qualitatif
Pros:

Chambre spacieuse et propre.
Personnel agréable et disponible.
Bouteilles d’eau fournies quotidiennement.

Cons:

Métro un peu éloigné.

2026-01-20 • via Nuitee
A
Ahmed • couple • sa
10
2026-01-20 • via Nuitee