Hyatt Place Virginia Beach Town Center

Nice location. Clean and comfortable

Our short stay here was great! Our room was really nice!. Staff friendly. We celebrated our 15 yr wedding anniversary. Great shopping and restaurants.

Staff was very friendly! Bar was great, breakfast was great, pool was great! Room was clean and spacious.

The Hyatt at Town Center was super clean, so comfortable and roomy! We had a room with 2 queen beds and a couch- refrigerator, closet- nice bathroom! Loved it!

I recently had the pleasure of staying at the Hyatt Place Virginia Beach Town Center, and I can honestly say the customer service was exceptional from beginning to end.

The night before my arrival, I called the hotel and spoke with Paul, the overnight associate. His professionalism, kindness, and welcoming attitude immediately reassured me that I had selected the right hotel. A few hours later, I called back and spoke with Dyamond, who greeted me by name because Paul had already informed her that I would be arriving. That level of communication and attention to detail truly made me feel valued as a guest before I even checked in. The level of customer service Dyamond provided was absolutely top notch — warm, professional, attentive, and genuinely welcoming.

Once I arrived, the outstanding experience continued. Manager Victor made my stay feel incredibly personal and welcoming. He went above and beyond to ensure I was comfortable and genuinely cared about my experience, which made my stay even more memorable.

I also want to recognize Noraine and Izzy, who were both absolutely exceptional with their customer service skills. Their professionalism, friendliness, and willingness to help at all times did not go unnoticed. Every interaction with the staff reflected true hospitality and teamwork.

It’s rare to find a hotel where every staff member consistently delivers such top-tier service, but this team absolutely did. Because of this amazing experience, I will definitely be returning and highly recommend this location to anyone visiting the area.

Front desk person seemed bored, not even a smile when checking in. I tried to make some small talk, but she literally wanted to be left alone.

Got the king bed/ sofa bed room. At 10 pm, when it was time to sleep we realized that they gave blankets and sheets only for 2 people even though room is supposed to sleep 4. Called the front desk 10 times and it went voicemail each time.
It's a bare minimum type hotel, don't expect much . I wouldn't trust the 4.5 star reviews on Google.

And I agree with other reviewers. Doors are loud. You can hear every door closing in the hallway all night.

Great location in the Virginia Beach Central shopping and entertainment area. You can actually park and walk as everything is that close. A full bar that is open until 2am in addition to an all you can eat breakfast at no cost.

We were greeted on arrival and checked in quickly and efficiently. The room was clean and spacious with comfortable bedding and easy temp control. The free breakfast buffet offered many options which were of good quality. One employee in particular, Cindy, was very kind and helpful, offering us some remaining food selections since we were the last breakfast patrons. Overall a very pleasant stay.

The hotel is beautiful and very clean. The rooms are modern and clean.
The entire staff is so friendly
Breakfast had options for everyone.

Good location, next to plenty of nice restaurants and shopping. Clean rooms, towels and comfy beds. Parking lot is well lit for self parking. The market store is the best hands down for the biggest variety of snacks and drinks, easy self checkout.
Shout out to Bree, Raymond the onsite tech and housekeeping. An excellent mid choice hotel. If I am back in VA Beach again, I would stay here. Oh did I mention breakfast too!

The staff

Great location, clean room, awesome breakfast. The bed was actually comfortable. I would definitely come back and stay again.