Silk Way Hotel

Hotels
8.7 (629 reviews)
3rd Mikrorayon , Aktau , kz

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Good location
Cons:
Cleanliness issues
Poor food quality
Some rude staff incidents

Categories

Cleanliness
8.18
Several reviews mentioned issues with cleanliness and room hygiene.
Service
9.99
Numerous positive mentions of the staff's responsiveness and helpfulness.
Location
9.19
Generally positive sentiment about the location being good.
Room Quality
8.64
Rooms described as comfortable, though some cleanliness issues noted.
Amenities
8.67
Amenities were adequate but some guests felt lacking in essentials.
Value for Money
9.13
Perceived as good value but affected by service quality.
Food and Beverage
7.18
Negative feedback about breakfast options and quality.
Overall Experience
8.65
Overall feel was positive due to staff, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:03

Property Description

Luxurious Accommodation
Silk Way Hotel offers air-conditioned rooms with a minibar, flat-screen TV, and free wired internet access. Enjoy the comfort of well-equipped rooms with complimentary toiletries and a hairdryer in private bathrooms.

Wellness and Dining
Indulge in a traditional sauna or work up a sweat in the well-equipped gym. Start your day with a rich breakfast buffet and savor fresh pastries, fruits, and hot drinks. In the evenings, explore a variety of international dishes at Silk Way's restaurant.

Convenient Location
Located just a short walk from Abay Cultural Palace and Aqtau’s Botanic Gardens, our hotel is also near the Caspian Sea Coast and Zhastar Sports Stadium. Don't miss the chance to enjoy a weekend fishing trip on a boat. Aqtau Airport is a convenient 30-minute drive away.
Book your stay at Silk Way Hotel for an unforgettable experience!

Important information:

The use of the swimming pool is free of charge from 07.00 till 15.00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for KZT 2,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 629 reviews
Cleanliness: 8.18
Service: 9.99
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 7.18
Overall Experience: 8.65
Y
Yegor Kadomtsev • solo_traveller • kz
9
2026-07-04 • via Nuitee
J
JOJO • solo_traveller • cn
9
不错
Pros:

除了稍微离经典位置有几公里距离以外，其他都超出我的预期，酒店是个老三星，前台阿姨超级热情（虽然不会英文，但配备一个翻译中文的翻译器），房间面积不错，打车到市区人民币10块不到，早餐虽然简单，但是面包、燕麦粥和每天做法不一样的鸡蛋两个，我反正每天吃的饱饱的～

2026-07-02 • via Nuitee
Абдраманова • solo_traveller • kz
10
2026-06-28 • via Nuitee
Сапарова • solo_traveller • kz
9
Pros:

Всё чисто, уютно,
доброжелательный персонал

Cons:

Нет тапочек

2026-06-28 • via Nuitee
K
Kelara • extended_group • ir
10
Pros:

It was great. Staff were very kindly and helpful.big and comfort room and a good breakfast

Cons:

Nothing

2026-06-26 • via Nuitee
A
Abylay • solo_traveller • uz
9
Pros:

Персонал өте керемет

Cons:

Кішкене ремонт болса

2026-06-25 • via Nuitee
Назымгуль • couple • kz
8
2026-06-24 • via Nuitee
E
ELIO • solo_traveller • it
8
Pros:

Hotel datato ma pulito.
Visto il prezzo direi tutto ok.
Colazione buona.

2026-06-24 • via Nuitee
Аманжол • couple • kz
10
2026-06-24 • via Nuitee
Нұрдәулет • solo_traveller • kz
10
Pros:

все классно. персоналу рахмет! хочу отдельно поблагодарить девушку из ресепшена Айгерим! вы нам очень помогли! РАХМЕТ!

Cons:

не было такого!

2026-06-23 • via Nuitee
A
Antonio • solo_traveller • pt
10
Staff simpático
Pros:

Hotel central. Quarto grande e camas confortáveis. Bom pequeno almoço. Staff muito simpático

Cons:

Nada a apontar

2026-06-23 • via Nuitee
Бибинур • solo_traveller • kz
6
2026-06-23 • via Nuitee
Аскар • solo_traveller • kz
9
2026-06-20 • via Nuitee
J
Julian • couple • de
7
Pros:

Großes Zimmer
gutes Frühstück
Nettes Personal

Cons:

Wlan ist nicht verlässlich!
Mussten 15% mehr zahlen als bei Booking.com angegeben

2026-06-20 • via Nuitee
H
hao • extended_group • cn
8
2026-06-16 • via Nuitee
Z
Zhuldyz • solo_traveller • kz
8
2026-06-15 • via Nuitee
D
Dimiter • extended_group • bg
9
2026-06-12 • via Nuitee
Ахмет • couple • kz
9
2026-06-09 • via Nuitee
L
Lovisa • solo_traveller • se
9
Pros:

Jätte bra personal! Enkelt att få språlet att fungera med translator app. Frukosten rekomenderas starkt.

Cons:

Sängen var lite tunn så mn kände fjädrarna men ingen dealbreaker

2026-06-08 • via Nuitee
O
Olga • solo_traveller • ru
10
Pros:

Благодарю персонал отеля за чуткое,внимательное отношение к отдыхающим.Второй год останавливаемся в этом отеле, очень нравится расположение,удобство логистики для отдыха. Благодаря радушию администрации отеля чувствуешь себя как дома ,хочется приехать ещё не раз.🤗🤗🤗👍👍👍

2026-06-06 • via Nuitee