Omni Austin Hotel Downtown

Hotels
•
Omni Hotels
9 (938 reviews)
700 San Jacinto Boulevard , Austin , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Spacious rooms
Outstanding amenities
Cons:
High parking fees
Torn pillows

Categories

Cleanliness
8.58
Room was super clean, based on review sentiments.
Service
9.55
Staff were wonderful and provided exceptional service throughout the stay.
Location
9.09
Location was easy to get to, very convenient.
Room Quality
9.04
Rooms were spacious and offered beautiful views.
Amenities
9.07
Fantastic amenities including a lovely bottle of wine and food setup.
Value for Money
8.53
Overall great experience justifying the price.
Food and Beverage
9.08
Food quality was spot on, and breakfast was excellent.
Overall Experience
9.05
Overall experience was perfect and a must return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:02

Property Description

Luxurious Amenities

The Omni Austin Hotel Downtown offers a roof-top heated pool and fitness centre, providing guests with the perfect way to unwind and stay active during their stay.

Delightful Dining Options

Guests can indulge in delicious meals at the on-site Capital A restaurant, known for its communal tables and unique private dining room. For a quick pick-me-up, President’s House Coffee offers a variety of coffee, tea, pastries, and light bites.

Convenient Services

With a 24-hour front desk, laundry service, dry cleaning, and daily maid service, guests can enjoy a hassle-free stay. Meeting facilities and a gift shop are also available on site, catering to all their needs.

Book your stay at Omni Austin Hotel Downtown now for a memorable and enjoyable experience!

Important information:

Guests under 21 are allowed to check in only with a parent or an official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 63.87 per day.

Location

Guest Reviews

9
Based on 938 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.09
Room Quality: 9.04
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.05
D
Dylan • couple • gb
10
2026-06-26 • via Nuitee
S
Samuel • couple • gb
10
2026-06-25 • via Nuitee
M
mollyg963 • NONE • Boston, Massachusetts
10
Great hotel with great staff!
Pros:

Great location in Austin. Front desk staff were so kind and welcoming, and never steered us wrong with a recommendation. The room, pool, and gym were very clean and relaxing. Loved our stay, we will be back again.

2026-06-22 • via Tripadvisor
K
krystag2016 • Business • Toronto, Ontario
10
They've got service down to an art!
Pros:

I was honestly blown away by the service I experienced at the Austin OMNI. Every single staff member I had interactions with over my 3 day stay was so pleasant, helpful and overall made my stay so much better.
They obviously have done a great job with training their staff to care and watch for little ways they can surprise & delight their guests.
A+ from this Canadian!

2026-06-22 • via Tripadvisor
M
Maryna • solo_traveller • ua
9
2026-06-17 • via Nuitee
B
Bruce • couple • us
9
2026-06-14 • via Nuitee
M
Markus • family_with_children • de
9
Pros:

Lage ist perfekt ! Vom Flughafen mit Bus super zu erreichen ! Besser gehts nicht !

Cons:

Die Kaffeautomaten beim Frühstück sind leider nur für den Hausgebrauch , hier müssen Profigeräte her !

2026-06-13 • via Nuitee
S
Shizhen • extended_group • us
9
2026-06-13 • via Nuitee
D
danielhW3281RO • NONE
10
Great Experience
Pros:

Ambiance and location were exceptional! It's near the heart of Austin, walkable to the Texas State Capitol and buildings, UT Austin, anf downtown.

2026-06-09 • via Tripadvisor
M
M2758INjosephz • Business
2
Unsupported post-checkout charge destroyed trust
Pros:

Omni Austin charged my card $568.98 after checkout based on an allegation I dispute. The hotel claimed there was smoking inside the guest room and added a separate damage charge, but charged my card before providing photos, an inspection report, timestamped documentation, an access timeline, or proof tying the alleged condition to my stay.

A hotel should not make a post-checkout accusation, automatically charge the guest, and then make the guest chase the evidence afterward. I disputed the charge immediately and requested the supporting documentation.

Whatever the stay was before that, this completely destroyed my trust in the property and its post-departure process.

2026-06-07 • via Tripadvisor
K
khalidhC1153IQ • NONE
10
Amazing experince
Pros:

Good staff speacilly front desk and vallet. Good overall customer service. I would highly recommend this hotel weather for persoanl or buisness

2026-06-07 • via Tripadvisor
N
Naif • solo_traveller • sa
9
2026-06-07 • via Nuitee
I
Ilisis • family_with_children • us
10
2026-06-04 • via Nuitee
B
brandon_ricky • Business • Dallas, Texas
8
Good Stay Overall, Just Know the Area
Pros:

Overall had a good experience.

Check in was easy and the staff was friendly, which always sets the tone right from the start. The lobby has clearly been recently renovated and looks really nice. It feels fresh and updated, and it’s a comfortable place to hang out or grab a quick coffee. The hotel did a pretty extensive renovation not too long ago, which shows in the common areas.

The rooms seem to have been updated as well. Nothing over the top, but clean, functional, and comfortable. They have a modern look to them with updated finishes, but still pretty straightforward overall.

Location is solid. It’s right in downtown Austin and within walking distance to a lot of restaurants and things to do, which makes it convenient if you want to explore the city without relying too much on rides. I like to walk so what I may think is close may not be close to someone else.

That said, just be mindful of your surroundings, especially at night. There seemed to be a lot of homeless folk congregating in the area (not specifically around the hotel), but something to be aware of if you’re walking around.

Overall, it’s a good option if you want to be in the middle of everything. Clean, updated, and convenient. Just go in knowing the location comes with a bit of energy around it.

2026-06-03 • via Tripadvisor
J
Jessica • extended_group • us
9
2026-06-03 • via Nuitee
T
Tour39139265410 • Business
2
clean room, horrible service
Pros:

- horrible customer service minus 1-2 people
- wrong order to room
- repeated 3 times the same request to room service
- unfriendly & unwelcoming hosts
- pool was cold and very small
- reported water spill to security, she made me swipe it myself

2026-06-02 • via Tripadvisor
B
Behzad • solo_traveller • us
10
2026-06-01 • via Nuitee
K
Kelly • couple • us
10
2026-06-01 • via Nuitee
M
MiKayla • couple • us
8
2026-05-30 • via Nuitee
N
Nathan • solo_traveller • us
10
2026-05-27 • via Nuitee