Hotel Valles

Hotels
8.5 (135 reviews)
Boulevard Mexico - Laredo, 36 Norte , Ciudad Valles , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent breakfast
Nice pool
Friendly staff
Beautiful grounds
Cons:
Noise at night
Limited breakfast options
Issues with cleanliness

Categories

Cleanliness
7.25
Shower was a bit dirty and there were some issues with humidity in the room.
Service
8.75
Staff is nice and helpful, but some inconsistency in information provided.
Location
9.25
Great location with wonderful grounds and beautiful views.
Room Quality
8.25
Rooms are comfortable; however, some mentioned issues with mattress firmness.
Amenities
8.75
Amenities are good, including a nice pool and restaurant on-site.
Value for Money
8.75
Good value considering the offerings and overall experience.
Food and Beverage
8.25
Breakfast could be more varied, but overall food quality was praised.
Overall Experience
8.75
Overall a great stay with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:31

Property Description

Surrounded by Lush Gardens

Hotel Valles offers a tranquil retreat surrounded by lush gardens, providing a serene environment for guests to relax and unwind.

Dining Excellence

Indulge in a culinary journey at Hotel Valles with two distinct restaurants offering a variety of cuisines, from Mexican flavors to fresh seafood specialties.

Convenient Amenities

Enjoy the convenience of free Wi-Fi, air-conditioned rooms, and an outdoor pool with a poolside bar at Hotel Valles, ensuring a comfortable stay for all guests.

Experience the beauty of Ciudad Valles and book your stay at Hotel Valles for a memorable and relaxing getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SLP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 135 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
K
Karol • family_with_children • mx
8
Pros:

Se pudo hacer checkin en horario especial y que todo estaba limpio. Invluye el desayuno, con pocas opciones porque es buffete pero rico.

Cons:

Es un hotel viejito, huele mucho a humedad y sus almohadas no son cómodas. El desayuno buffete incluído acaba a las 9:30am. Si vas de descanso, realmente no tienes oportunudad de desayunar con calma.

2026-01-05 • via Nuitee
A
Alfonso Gerardo • family_with_children • mx
9
regresaré
Pros:

excelente desayuno y buena atencion

Cons:

menos ruido en las habitaciones. se escucha mucho en la noche si hablan en el patio

2025-12-30 • via Nuitee
M
michg8 • extended_group • nl
8
2025-12-27 • via Nuitee
A
Alison • family_with_children • gb
8
We loved the hotel
Pros:

The hotel has wonderful grounds, and a great pool.

2025-11-24 • via Nuitee
C
Carlos • couple • co
8
Pros:

Muy buena localización, las instalaciones y jardines del
Hotel muy bonitas. El personal muy atento

Cons:

Desayuno poco variado.

2025-11-05 • via Nuitee
B
BETO • family_with_children • mx
10
Pros:

Excelente trato Y la comida Chulada
Para descansar muy bien

Cons:

En general esta todo bien

2025-10-25 • via Nuitee
J
JOSE • extended_group • mx
9
El mejor hotel en el que me he hospedado en Valles
Pros:

El hotel es bonito, tiene 2 muy buenos restaurantes, la habitación es cómoda, estacionamiento amplio y seguro, llegamos en motocicleta, tiene alberca, aunque no la utilizamos por falta de tiempo, el desayuno buffet muy bueno.

Cons:

Mi colchón un poco duro. Me hubiera gustado tener cafetera en la habitación.

2025-10-21 • via Nuitee
M
Margarita
10
Pros:

Las habitaciones muy limpias muy confortables excelente

2025-10-06 • via Nuitee
D
David • family_with_children • mx
10
2025-10-05 • via Nuitee
M
Martha • partner
8
Pros:

Just needs some updates but is beaitiful the property

2025-09-23 • via Nuitee
S
Sabrina • friends
10
Pros:

Todo estuve excelente, atención, restaurante, instalaciones, tranquilo, los cuartos, todo.

2025-09-22 • via Nuitee
D
David Eduardo
10
Excelente y bonito
Pros:

El hotel muy bonito, antes de hacer la reservación les dije que llegábamos en la madrugada y nos permitieron entrar a la habitación sin cargo extra, la comida en el rest muy buena, mis gustó mucho todo el hotel

2025-09-20 • via Nuitee
R
Rosangela • couple • mx
9
2025-09-19 • via Nuitee
D
David Eduardo
10
Muy bonito
Pros:

Muy bonito el hotel, la comida muy buena,

2025-09-04 • via Nuitee
J
Janeth • partner
8
Pros:

Staff wasn’t too informative, we struggled with parking because of the night events. Until an a parking staff told us he could open the parking for people staying. This is blocked everyday by cones we didn’t know until he told us. I would say it would help if staff was more informative about the hotel since check in. Other than that hotel is good. Expect loud noise at night due to weekend events.

2025-08-29 • via Nuitee
T
Tandy
8
Pros:

Loved the AC, but the shower was a bit dirty nd the floor Matt was too

2025-08-27 • via Nuitee
I
Iraís • couple • mx
8
2025-08-24 • via Nuitee
M
Molina • family_with_children • mx
8
La recepcionista de la tarde que mal
Cons:

El personal de recepción, es pésimo con el chequeo de ingreso, la chica de la tarde

2025-08-18 • via Nuitee
A
Addi Villebaldo • extended_group • fr
10
Pros:

Los espacios verdes

2025-08-10 • via Nuitee
C
Castillo • family_with_children • us
10
Pros:

El hotel esta precioso me encanto

Cons:

No tengo nada malo que opinar

2025-08-06 • via Nuitee