Ramada by Wyndham Juneau

Hotels
•
Ramada
6.4 (198 reviews)
375 Whittier Street , Juneau , US
+1 907-228-3476

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent, friendly front desk and staff (multiple mentions)
Great, central location within walking distance to downtown
Comfortable beds and some spacious, clean rooms reported
On-site restaurant and breakfast options available
Cons:
Rooms and common areas reported as filthy or dusty in several reviews
Frequent hot water/heating issues and low-pressure showers
No elevator to lower floors and limited lobby space
Property run-down in places; laundry room and facilities described as unclean
Perceived as overpriced for the condition and service in some reviews
Occasional poor handling of check-in/maintenance interactions (guest complaints)

Categories

Cleanliness
3
Multiple guests reported filthy rooms and bathrooms (hair, debris, dusty surfaces), an awful smell on some floors, and an unclean laundry room—cleanliness is a clear weak point.
Service
10
Several reviews praise front desk and staff as excellent, friendly and helpful; staff were described as exceptional by some guests. There are isolated complaints about check-in handling and a refusal to escalate, but overall staff interactions are frequently positive, supporting a high service score.
Location
9.9
Location is repeatedly called 'great' and 'perfect', central for walking to downtown attractions—consistently one of the hotel's strongest attributes.
Room Quality
5.4
Beds were often described as comfortable and some rooms spacious/clean, but there are repeated issues with heating, no hot water or low-pressure showers, basement/downstairs rooms with bad smells, and outdated fixtures—mixed overall.
Amenities
4
Guests noted no pool or hot tub, lack of elevator to lower floors, a minimal lobby area, and a run-down property/laundry room—amenities are limited or lacking.
Value for Money
3.5
Multiple guests called the hotel overpriced for what is offered, citing poor condition and service failures relative to the price.
Food and Beverage
9
There is an attached restaurant and at least one guest described the food as excellent; breakfast vouchers were provided (though some guests paid). Overall F&B impressions are generally positive relative to other aspects.
Overall Experience
6.4
Mixed overall: excellent location and generally helpful staff offset by cleanliness problems, heating/hot-water issues, limited amenities, and perceived poor value, resulting in a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Waterfront Restaurant with Stunning Views
Experience the beauty of Juneau's waterfront and Gastineau Channel from our on-site restaurant at Ramada by Wyndham Juneau. Indulge in delicious Alaskan seafood and prime rib at T.K. Maguire’s Restaurant or enjoy the convenience of room service.

Comfortable Rooms with Essential Amenities
Our guest rooms are designed for your comfort and convenience, featuring free Wi-Fi, cable TV with HBO, microwaves, refrigerators, and coffee makers. Whether you're here for business or leisure, our rooms with desks and seating areas ensure a pleasant stay.

Convenient Facilities for Business and Leisure
Take advantage of our business center, meeting facilities, and ski storage during your stay. Whether you're visiting for work or play, Ramada by Wyndham Juneau offers everything you need for a memorable trip.

Book now to experience the best of Juneau at Ramada by Wyndham Juneau.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNU

Location

Guest Reviews

6.4
Based on 198 reviews
Cleanliness: 3
Service: 10
Location: 9.9
Room Quality: 5.4
Amenities: 4
Value for Money: 3.5
Food and Beverage: 9
Overall Experience: 6.4
K
Kara • couple • us
10
Pros:

The front desk staff were all excellent, very informative and helpful.

2026-10-29 • via Nuitee
F
Fredrick • family_with_children • us
8
Pros:

Being clean comfortable

2026-10-21 • via Nuitee
B
Brenda • solo_traveller • us
3
Pros:

Bed comfortable. Location very good.

Cons:

Floors were filthy. Heater didn't work. Had to borrow 2 heaters for each room as it was very cold during our stay.

2026-09-09 • via Nuitee
L
Lucile • solo_traveller • us
10
2026-09-06 • via Nuitee
R
Rami • couple • us
5
Cons:

Heat did not work

2026-09-04 • via Nuitee
T
Terry • couple • us
7
2026-08-28 • via Nuitee
E
Edward • family_with_children • us
1
Pros:

Nothing

2026-08-10 • via Nuitee
P
Paul • family_with_children • us
3
Disappointing
Pros:

Our room was spacious and clean.

Cons:

No hot water—had to take a cold shower. Not much of a lobby area to wait for rides.

2026-07-22 • via Nuitee
L
Leslye • family_with_children • us
3
Anywhere is better, this is just for convenience.
Pros:

I liked that we had a restaurant attached to the hotel and we were given breakfast vouchers however, we paid for those.

Cons:

The staff. The check in. The fact that I got to my room at 1030pm and maintenance was in my room preventing me from washing up my kids and putting them to bed. The front desk knew nothing of this. They didn’t care. They refused to let me talk to the GM. They did not care to talk compensation either.

2026-07-20 • via Nuitee
D
Diane • solo_traveller • gb
10
2026-07-15 • via Nuitee
D
Deirdre • solo_traveller • ie
5
Pros:

Location great. Friendly staff.

Cons:

Water not hot enough for shower . Spoke to reception and was told with high demand on water with many guests they could not do anything about it. Stayed 2 nights..second morning we had hot water for showers.
Room was cold...we were downstairs. Staff said they would get heater but did not return to us.

2026-07-04 • via Nuitee
D
Debra • extended_group • us
10
Staff were exceptional! They made sure my stay was memorable and happy! Great people!
Pros:

Perfect location central to walk everywhere we wanted to go!

Cons:

No pool or hot tub.

2026-06-30 • via Nuitee
L
LouAnn • solo_traveller • us
6
It was ok but not sure I would recommend it to anyone.
Pros:

The location was great. We were close enough to walk downtown, yet far enough away from the cruise tourists. The girls at the front desk were always pleasant and anything we needed, they were very helpful. Not sure if the Ramada has anything to do with the food, but that was excellent.

Cons:

We were placed downstairs which had an awful smell and the facilities need to be greatly updated!! The laundry room was nasty and very unclean.

2026-06-26 • via Nuitee
G
Gunnar • family_with_children • us
6
It was an okay place to stay.
Pros:

The beds were very comfortable and the staff was nice and friendly.

Cons:

The shower head was a low-pressure water-saver model. It was never hot at all, which made for a horrible showering experience. Also, the room was really hot with no way to cool it down.

2026-06-25 • via Nuitee
G
Giovanni • couple • it
7
2026-06-21 • via Nuitee
L
leona • solo_traveller • gb
8
2026-06-17 • via Nuitee
B
Bruce • couple • us
8
Okay but no elevator with huge luggage a drag
Pros:

Location

Cons:

No elevator tour basement room…”the first floor”

2026-06-13 • via Nuitee
V
Val • couple • us
4
I will avoid staying at this place on future trips to Juneau.
Pros:

The location in Downtown Juneau was great.

Cons:

My room was FILTHY. There was other people’s hair in the bathroom, debris on the windowsill, and its and bits all over the floor. Whoever dusted gave a pass over the middle of dresser and table tops, and left dust along the edges and corners. Bedside lamps were dusty. Thankfully the bed was
clean.

The shower was little more than a pipe sticking out of the wall. I’ve had nicer showers in campgrounds!

My friends were down on the ground floor, and there was no elevator from the lobby down to their level. Since a trip to Alaska, usually includes packing hiking shoes, rain, gear, and other bulky gear, this is a serious short coming.

For what you get, this place is ridiculously overpriced.

2026-06-08 • via Nuitee
A
Alex • couple • us
4
Over priced and staff was rude
Cons:

The TV didn't work and the window did open

2026-06-02 • via Nuitee
T
TJMcCann • couple • us
5
Pros:

Location of the hotel was great. Desk staff were very nice but always seemed disorganized.

2026-05-29 • via Nuitee