Tru by Hilton Gilbert

Hotels
•
Tru by Hilton
8.8 (506 reviews)
1950 S Santan Village Parkway, Gilbert, Arizona, 85295 , Gilbert , US
1-6025679800

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Breakfast Options
Cons:
Small Rooms
Inconsistent Housekeeping
Breakfast Machine Issues

Categories

Cleanliness
8.84
The property was very clean and very well kept.
Service
9.31
Staff was exceptional, very friendly and treated you like family.
Location
8.85
Great location across the street from mall and restaurants.
Room Quality
8.3
Room was small but clean.
Amenities
8.83
Good breakfast selection, fun lobby area.
Value for Money
8.79
One of the better stays at this price point.
Food and Beverage
8.34
Breakfast was good but had some complaints about the pancake machine.
Overall Experience
9.11
Overall, enjoyed my stay and look forward to staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:52

Property Description

Discover your perfect getaway at Tru by Hilton Gilbert, where comfort and convenience meet in a vibrant location.

Recreation at Your Fingertips
Dive into relaxation with our inviting outdoor pool or maintain your fitness routine in our state-of-the-art 24-hour fitness center. Families will love our arcade/game room, ensuring fun for guests of all ages.

Complimentary Breakfast Awaits
Wake up to a delicious complimentary buffet breakfast, served daily at specified hours to kickstart your day. Enjoy a variety of options through our snack bar/deli, perfect for satisfying those late-night cravings.

Modern Comforts in Every Room
Retreat to one of our 98 air-conditioned rooms, equipped with refrigerators and flat-screen TVs. Stay connected with complimentary Wi-Fi and unwind in private bathrooms stocked with premium toiletries.

Don’t miss out on the ultimate stay—book your room at Tru by Hilton Gilbert today!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 506 reviews
Cleanliness: 8.84
Service: 9.31
Location: 8.85
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
M
Mindi • family_with_children • us
9
2026-07-17 • via Nuitee
M
Michael • couple • us
9
Pros:

Nate at the front desk was great!! Always willing to help, he was polite and outgoing!

Cons:

More shelves in the rooms to put clothes on.

2026-07-15 • via Nuitee
L
Lauryn • couple • us
6
2026-07-14 • via Nuitee
M
Mary Ann • couple • us
10
2026-07-12 • via Nuitee
B
Beem • solo_traveller • us
10
2026-07-12 • via Nuitee
N
noel • extended_group • us
6
A clean hotel with amazing breakfast but the room, although clean, was small & no closet.
Pros:

The hotel was very clean and the staff is extremely friendly & helpful. The lobby has a pool table & a few games. The breakfast was exceptional especially for a hotel breakfast.

Cons:

The room was disappointing because there was no dresser, so no drawers. There was no closet which was very odd. The room was pretty small. The small refrigerator was practically on the floor. It would have been nice to have a microwave.

2026-07-04 • via Nuitee
D
debbie • couple • us
9
Very nice and would do it again
Pros:

Nice place and valued right

Cons:

Being on 2nd floor but it was fine being by a elevator

2026-07-01 • via Nuitee
J
Joseph • family_with_children • us
10
A comfortable stay overall, with clean and great service
Pros:

The hotel’s proximity to the freeway made it very convenient to travel to nearby cities.
The room was cleaner and nicer than I expected, and the breakfast and staff friendliness were excellent.
Although the price was a bit on the higher side, the cleanliness, food quality, and the staff’s service made it worth it.

Cons:

The only downside was the weather—it was extremely hot, reaching nearly 121 degrees. I expected Arizona to be hot, but the weekend turned out to be extremely warm.
Aside from the heat, everything else was perfectly fine.

2026-07-01 • via Nuitee
C
Christine • couple • us
7
2026-06-29 • via Nuitee
R
Racette • solo_traveller • us
3
Pros:

Staff was excelent,but room left alot to be desired.

Cons:

No cleanex in empty box,Floor was DIRTY,as if it was swept,but not cleaned.room was so small nowhere to sit for more than one person,and it was cramped. Two towels for two people for two nights. Would not recommend this place to anyone ,and will not stay again.

2026-06-28 • via Nuitee
J
John • extended_group • us
10
2026-06-26 • via Nuitee
E
Ehlers • solo_traveller • us
10
2026-06-25 • via Nuitee
J
judith • couple • us
8
2026-06-15 • via Nuitee
Y
You Yang • extended_group • tw
8
2026-06-11 • via Nuitee
D
Deborah • solo_traveller • us
9
Loved it, will definitely be staying here for future trips!
Pros:

Very clean. Staff was friendly and helpful. Breakfast was awesome.

Cons:

Pillows were awful but bed was comfy.

2026-06-07 • via Nuitee
S
Sandy • family_with_children • us
10
Staff was great!
2026-06-06 • via Nuitee
J
Joann • couple • us
10
2026-05-29 • via Nuitee
J
Judy • family_with_children • us
10
Awesome
Pros:

The lady that was working the evening of May 13th was exceptional. She is normally from Utah and has a little accent. I believe her name was Marie. She went above and beyond for us. Knowing we had to check out before breakfast she ensured we had a little baggie of breakfast items for each of us. It was so appreciated and amazing. I have never encountered service like this. She was very friendly and outgoing. Made sure our stay was 100%. I will stay here again all because of her.

2026-05-21 • via Nuitee
P
Po Chun • family_with_children • us
10
2026-05-19 • via Nuitee
K
Kimberly • family_with_children • us
10
Would definitely stay here again and nice to know if you’re a member they recognize you! Came for a dance competition an
Pros:

Location, lots of restaurants and shopping
Staff, very friendly
Lots of amenities
Room clean and comfortable with a nice hot shower
Breakfast was great
Check in and check out easy and efficient

Cons:

AC in common areas was being worked on but the rooms were cool

2026-04-14 • via Nuitee