Tru by Hilton Gilbert

Hotels
Tru by Hilton
8.8 (506 reviews)
1950 S Santan Village Parkway, Gilbert, Arizona, 85295 , Gilbert , US

Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Breakfast Options
Cons:
Small Rooms
Inconsistent Housekeeping
Breakfast Machine Issues

Categories

Cleanliness
8.84
The property was very clean and very well kept.
Service
9.31
Staff was exceptional, very friendly and treated you like family.
Location
8.85
Great location across the street from mall and restaurants.
Room Quality
8.3
Room was small but clean.
Amenities
8.83
Good breakfast selection, fun lobby area.
Value for Money
8.79
One of the better stays at this price point.
Food and Beverage
8.34
Breakfast was good but had some complaints about the pancake machine.
Overall Experience
9.11
Overall, enjoyed my stay and look forward to staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:52

Property Description

Discover your perfect getaway at Tru by Hilton Gilbert, where comfort and convenience meet in a vibrant location.

Recreation at Your Fingertips
Dive into relaxation with our inviting outdoor pool or maintain your fitness routine in our state-of-the-art 24-hour fitness center. Families will love our arcade/game room, ensuring fun for guests of all ages.

Complimentary Breakfast Awaits
Wake up to a delicious complimentary buffet breakfast, served daily at specified hours to kickstart your day. Enjoy a variety of options through our snack bar/deli, perfect for satisfying those late-night cravings.

Modern Comforts in Every Room
Retreat to one of our 98 air-conditioned rooms, equipped with refrigerators and flat-screen TVs. Stay connected with complimentary Wi-Fi and unwind in private bathrooms stocked with premium toiletries.

Don’t miss out on the ultimate stay—book your room at Tru by Hilton Gilbert today!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 506 reviews
Cleanliness: 8.84
Service: 9.31
Location: 8.85
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
B
Benjamin couple us
5
Sweet enough...
Pros:

The breakfast and staff were sweet and amazing.

Cons:

Amenities weren't at a well quality that truly deserved the amount I paid for. But I'm sure great for the location for others just not for my wife and I.

2026-03-20 via Nuitee
K
Kathy solo_traveller us
10
2026-01-31 via Nuitee
K
Kristy couple us
9
Pros:

Comfortable beds and linens! Hard to find good beds and linens.

Cons:

Noise traveled easily between rooms. Probably due to no carpeting in the rooms.

2026-01-30 via Nuitee
P
Patricia family_with_children us
6
Pros:

Location

Cons:

Small room, uncomfortable bed minimalistic appearance.

2026-01-27 via Nuitee
M
Matthew family_with_children us
10
Quick Family Trip, Perfect Hotel For Us.
Pros:

We thought the breakfast was great! The pancake maker was pretty impressive and made great pancakes. The overall breakfast experience was above expectations.

Cons:

I really can't think of anything negative about our stay. Good location, nice facilities, easy access, it was all pretty dang good. We'd stay here again.

2026-01-26 via Nuitee
S
Sandra solo_traveller us
10
2026-01-21 via Nuitee
S
Sherman couple us
10
I really enjoyed my stay. Thanks
Pros:

I didn't eat breakfast on 12

Cons:

No complaint

2026-01-20 via Nuitee
S
Sherman couple us
10
I really enjoyed my stay and look forward to my next stay.
Pros:

I love the breakfast

Cons:

No complaint

2026-01-20 via Nuitee
H
Holly family_with_children us
9
2026-01-19 via Nuitee
P
PAUL couple au
8
Happy
Pros:

Very repetitive and the pancake machine was out of order for 5 days.

2026-01-19 via Nuitee
K
Keith solo_traveller us
7
2026-01-19 via Nuitee
J
Jennifer family_with_children us
9
2026-01-19 via Nuitee
K
Khali solo_traveller us
8
A great option for a friendly, safe and comfortable extended stay that won't break the bank.
Pros:

I liked the bright, cheery colors -- lots of activity in the lobby area. Coffee included. Free chips/water on night 1. Staff were very chatty and friendly.

Cons:

Not enough hangers. No drawers or shelves to store my clothes.
The hot water for tea was usually empty at night when I needed it. I had to ask a few times to get more. Good news is they refilled it for me.
Not enough "healthy" snack options.
Many days, my room wasn't cleaned at all. When it was, the washcloths in the shower on the floor were not removed.
The toilet flushing was not reliable.
The housekeeping staff turns down the AC in the room after they clean, so it's hot when you get back to the room.
Not enough lights in the room to work at night.
I extended my stay via phone, but it wasn't reflected in the local system, and my keys didn't work. Not a big deal, but the phone reservation person didn't alert me to get new keys.

2026-01-19 via Nuitee
D
Debra solo_traveller us
10
I would plan to stay there again.
Pros:

Breakfast was excellent

2026-01-19 via Nuitee
C
Clarissa family_with_children us
10
2026-01-19 via Nuitee
L
Laura couple us
10
Pros:

Room was clean, liked the soaps and lotions provided.

Cons:

The air conditioner fan would not shut off, kind of a nuisance and had a hard time sleeping with the noise.

2026-01-12 via Nuitee
Z
Zuzu solo_traveller us
9
I would return.
Pros:

Breakfast was timely and tasty. Facilities clean with nice options for families such as pool table and games. Clean and well situated common work spaces. The staff were all excellent!

Cons:

Please use bleach and or oxy and very hot water on the towels. Towels were clean but I could make out faint stains on some of the towels.
Sound - I could hear the next door neighbors at night when they would use their bathroom and especially heard them leave and come back to their rooms.

2026-01-06 via Nuitee
T
Tammy solo_traveller us
10
My day was great from the moment I checked in to the moment I left. The staff was exceptional. They treated you like fam
Pros:

The property was very clean and very well kept.

2025-12-30 via Nuitee
M
Marín couple mx
8
2025-12-27 via Nuitee
R
Rochelle family_with_children us
10
2025-12-23 via Nuitee